OBJECTIVE:

• To utilize Technical and applications support skills to benefit a growing and dynamic organization. I have Six years of progressively complex IT experience,. My main goals are to perform at a high level and continuously develop my skill set. I am extremely motivated and eager to take on new tasks

SUMMARY:

• Six years of progressively complex IT experience, 5 Years in Technical Support, 2 Year in Server system verification and validation, 1Year in MOSS2007, 3 Years of BEA Web logic experience and 3 Years with Maximo 5.2. I also have 4 Years’ experience with the Actuate Report Writer and 2 Years with Birt reports, all reporting pertaining to Maximo. I have strong SQL skills resulting from 6 Years of report writing and 1 Year of PL/SQL programming experience. I have 1 Year experience on SAP web intelligent, I also have some technical and functional experience with Maximo 6.2 I have mostly back end and user administration.
• Create/ Develop Actuate 7 reports for Maximo 5.2.
• Create/ Develop Actuate 8 reports for Maximo 6.2 and Active Portal.
• Create/ Develop Birt reports for Maximo 7.1
• Reporting design, development, Maintain and Schedule
• Gather reporting requirements.
• SQL Tuning to improve report performance
• Provide Actuate report server administration and configuration.
• Provide Customers user guide manual to use specific report
• User security administration.
• Screen changes in Maximo 5.2 jsp’s using text editor.
• Knowledge of Maximo 5.2 database configuration.
• Utilize Control Center to signature security, Application setup, Asset Catalog Setup and configure database changes.
• Signature security maintenance of users and groups
• Good Troubleshooting, analytical and problem solving for Maximo applications and Maximo Database.
• Create business rules using TRM Rules Manager.
• Maintenance and support of Maximo modules.
• Knowledge of BEA Weblogic 7 and BEA Weblogic 8.1 for build and redeploy Maximo files.
• Install, configure and deployment Maximo 5.2 and Maximo 6.2 development and test environments.
• Upgrade Maximo 5.2 to Maximo 6.2 by using Maximo upgrade utilities.
• Developing and Customization Maximo Application.
• Very good knowledge of Oracle SQL and medium level experience with PL/SQL with respect to data loading, cleaning and standardization - also refresh QA and test, debug databases.

PROFESSIONAL EXPERIENCE:

Confidential, Houston, TX

Data Analyst

Responsibilities:

• Work under ISS Platforms Organization as a data analysis for Quality case review.
• Validate all G7/Gen8 Controller Cases (Smart Array Controller/ HDD back plan/ Smart Array Firmware)
• Utilize Active Health System Viewer to validate AHS logs and follow up with Engineer about all issues that related to controller.
• Create/ develop reports by using SAP Web Intelligence
• Ensure data integrity, methodological soundness and analytic rigor for product development and experimentation
• Generate management reports on a daily basis
• Work with minimal supervision and maximum accountability
• Able to prepare quick pointed summaries for Managers
• Works with a variety of external data that is received from Engineers

Confidential, Houston, TX

Responsibilities:

• Audit Racks and Stand alone Servers as ( Confidential, Confidential, Confidential, Confidential, Confidential, Confidential, Confidential, Confidential, Confidential, Confidential, Confidential, …)
• Validate that all Scripts dropped correctly on Servers.
• Validate that all Configuration completed correctly on Servers
• Validate all types of Switches configured correctly.
• Ensures that tests are performed within set parameters
• Verify Servers Hard Ware Connectivity, Servers Bios verification and firmware setting.
• Compiles data used to define changes in testing procedures, testing equipment, manufacturing processes and new test requirements.
• Reports issues in System and back to Manager/Team Lead/ Product Engineer and Integrator with the validation template completed and documented if Pass/Fail or other issues were discovered in the process those are documented on the template.
• Run some Applications/Tools for Auditing as (SharePoint, Mega Mind, Data Express Dashboard, ReMUS, Queue, …)
• Analyzing HW/SW requirements, identifying potential problems early in the product life cycle and ensure product quality issues are resolved in a timely fashion.
• Work within a team environment to execute IT audit projects within prescribed time budgets, ensuring high quality audit results and well-crafted audit report deliverables.
• Oversee the day-to-day efforts of assigned audit personnel, where applicable.
• Assist in the development of audit reports and performance of audit condition follow-up procedures

Confidential, Kennesaw, GA

Actuate / Birt Report Writer

Responsibilities:

• Work with Cohesive IS to provide Custom reports to clients ( Confidential, Confidential, Confidential )
• Work with clients to build new solutions and beautiful professional looking reports
• Provide Clients user guide manual to use specific report
• Install/Configure/Maintain and Support Birt
• Immigrate Actuate reports to Birt reports
• Developing, troubleshooting and optimizing reports for clients
• Analyzes Clients user specifications and requirements and Implement it.

Confidential, Marlton, NJ

Application Support

Responsibilities:

• Application support for Confidential Corps of Engineers as (Maximo/BIRT/Actuate/SharePoint).
• Worked on the Iraq Reconstruction Program Management System that tracked $20 - 30 billion dollars worth of reconstruction projects.
• Set up and provided day-to-day end-user support through email, desktop, and telephone support in a highly collaborative team environment
• Create, Develop, maintain and publish Actuate 7 reports in Maximo 5.2
• Create, Develop, maintain and publish Actuate 8 reports in Maximo 6.2
• Create, Develop, maintain and publish Birt reports in Maximo 7.1
• Work with client to build new solutions and beautiful professional looking reports
• Implement the reports using Actuate 7, Actuate 8, BIRT, including creating complex and preferment SQL queries
• Build reporting infrastructure that performs, scales, and is extensible
• Created custom style sheet to match the intranet site
• Exercise independent judgment in developing methods, techniques and evaluation criteria for obtaining results or troubleshoot defects
• Install and configure MOSS 2007 in QA/DEV/PROD environment.
• Using BDC Meta Man to connect Maximo data system with MOSS2007 through Oracle.
• Control site settings through the Central Administration web site
• Customizing SharePoint site through Microsoft SharePoint Designer
• Perform Backup/Restore through Central Administrator or write script to run it daily to Schedule for SharePoint Backup
• Create SharePoint groups and assigned different permission levels to different sites
• Integrate MOSS 2007 with other Application as Maximo and Primavera.
• Worked extensively with Central Administration portion to perform server
• Exert significant latitude in determining objectives of assignment and provide guidance and direction across group

Confidential, Houston, TX

Test support Engineer

Responsibilities:

• Power cord cabling (Power Distribution), cable Management & Labeling, Rack Integration.
• Custom Engineered, Solutions performance, Full Systems Integration into rack style consoles and enclosures from customer drawings and sketches. Custom components, Structural Integrity
• Rack Integration Constraints, Mechanical, and Material, Environments, Electrical, Servers, monitors, KVM switches, patch panels, network equipment, production bench test equipment and other electronic equipment.
• Server FTO to check the Servers system.
• Troubleshooting, solving servers Hardware and Soft ware Problems.
• Utilities RDP to run Hardware Configuration Script, Test Servers, Run Scripts and drop Images in the servers.
• Use Integrated Lights Out (ILO) management processors to manage Integrity servers.
• Work in Servers Data Captures to configure the raid and enables customers to easily sense and respond to relevant business data changes throughout the enterprise.
• Cisco Flashing
• Servers Hard Ware Connectivity, Servers Bios verification and firmware setting.
• Servers System Verification.

Confidential, Fairfax, VA

Application Support

Responsibilities:

• Worked with TKCC to support Confidential Corps of Engineers (USACE)
• Modify and redeploy JSP pages in Labor, Equipment, Inventory, Work Order and Wotrack applications in support of screen changes. technical design, applications development and systems integration projects with Maximo
• Utilize Control Center to signature security, Application setup, Asset Catalog Setup and configure database changes.
• Establish and maintain security groups and perform user maintenance- create, modify and drop users and groups.
• Establish and maintain business rules using TRM Rules Manager.
• Support Help Desk to using Maximo Asset by insert, change status and delete tickets in Work Order and Wotrack Processes.
• Provide Customers user guide manual to use Maximo and specific report.
• Troubleshooting, analytical and problem solving in Maximo Application and Maximo Database.
• Install and configure Maximo 5.2 and Maximo 6.2 development and test environments.
• Tests, Debugs, and Documents Maximo configuration changes and updates it in QA, Dev and Production site.
• Build and Redeploy Maximo Files by using BEA Weblogic 7 for Maximo 5.2 and BEA Weblogic 8.1 for Maximo 6.2.
• Upgrade Maximo 5.2 to Maximo 6.2 by using Maximo upgrade utilities.
• Load data into Oracle using Microsoft Access and SQL loader.
• Write, maintain and publish Actuate 7 reports in a Windows environment.
• Write, maintain and publish Actuate 8 reports in Active Portal.

Confidential

Helpdesk Technician

Responsibilities:

• Responsible for the administration of all customers’ connections and troubleshooting (LAN).
• Troubleshoot all hardware and software supports issues.
• Service and Troubleshoot printers (laser, inkjet).
• Daily job duties include prioritizing workload, assisting with network administrative duties, performing network scans/patch management, and reviewing system audit logs/internal access.
• Managed systems, Domain Controllers, Accounting Servers, and data backup servers.
• Worked with multiple types of network connections including: LAN, WAN, Wireless, and Fiber