TECHNICAL SKILLS

Hardware: HP, Compaq, Dell, Cisco, IBM, Widmer, Sun, Juniper, Nortel Etrali CYBEX Veiwsonic, Sony Belk in, Xerox, Reuters, Nortel, BT, Konica. McAfee ePolicy Orchestrator, BT, Windows Server

Software: Ms Office, Visio, Ms Project, Outlook, Lotus Notes, Window xp, NT, Vista, MS Server 2003 Unix. Reuters 3000, Traders Toolkit Market Data Support, Factset, Intext, RSA Server, Bes Server, VPN, Secure ID, Tullet, People Soft, Citrix, Meta Frame, Bes Sever, Cisco Works, Reuters, Moody’s, S&P, Thompson, Trade watch, DACS, Reuters, Bloomberg, NASDAQ, Summit, MS Exchange, Novell, Java, Moody’s, Thomson Financial, Fitch, Baseline Raptor, Fidessa, Market Data Application user, supported; Bloomberg, Reuters, Trade blade Broker Tec, Espeed, and Factset, Barclays, Market Access, Tullett, Summit, Moody’s, Spectrum, S&P, ISE, Thompson, FIX,Filesite

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

Help Desk Support /Trading Floor Support

Responsibilities:

• Telecom Vendor management.
• Provide trader workstation building, troubleshooting and security patching.
• Turret configuration, deployment and vendor management.
• Desktop Support/Help Desk Support
• Wireless Support Blackberry, Iphone, Ipad
• Network support configuration
• Moves add and changes
• Manage Ticking System
• Printer Installation, Active Directory
• Account Administration
• MS Office 2010 Deployment, testing, troubleshooting, and configuration
• Market Data Administration, DACS
• Market Data Asset Management MDSL
• Support Front Office, back office, compliance and legal team
• Windows 7 Deployment, testing, troubleshooting, and configuration
• Cisco IP Phone Installation, configuration and deployment.
• Support Front Office, Middle Office, Legal and Compliance teams
• Video Conference Support
• Provide technical support for the CEO and CIO office
• Patch Management and hardware security hardening.
• Provide technical support to Network Security, Wintel and Developer.
• Remote User support, VPN, Citrix and Remote Desktop.
• Email Support Outlook and Lotus Notes.
• Disaster Recovery and UAT testing.
• McAfee Ant Virus Orchestrator Administration

Confidential, Charlotte, NC

Market Data Administrator

Responsibilities:

• Investigated documents and vendor accounts in order to resolve billing discrepancies.
• Analyzed and executed payments of market data invoice
• Performed monthly DACS and Bloomberg interfaces.
• MDSL asset management tool
• Project Management
• Allocated invoices and prepared automatic uploads to the general ledger.
• Created monthly financial reports for various lines of business.
• Highlighted duplication of services to assist business with cost reduction.
• Monitored and maintained all market data service inventory for end users.
• Processed market data entitlements.

Confidential, New York, NY

Trading Floor Support

Responsibilities:

• Supported the Global Trader Community with all technology issues.
• Configured Market Data Applications including: Bloomberg, Reuters, ILX, TT Toolkit, and Fidessa.
• Bes Server Management and asset deployment.
• MS outlook configuration and account management.
• Trouble ticket Management and escalation using Remedy.
• Citrix Configuration and trouble shooting.
• Market Data deployment, configuration and installation.
• Assisted developers with testing and deployment of custom application. Provided Remote Computing support with Secure ID and RSA management.
• Provided AS400 support and configuration. Turret Deployment and configuration using IPC.
• Avaya IP TTI support.
• Implemented Microsoft ISA server for access to Exchange OWA.
• Worked with team in planning for Windows XP Secure build within the global Infrastructure.

Confidential, New York, NY

Trading Floor Support

Responsibilities:

• Provided Global Trade Floor Support for 400 plus users.
• Market Data Support, Account Management, deployment and configuration.
• Bloomberg, Reuters 3000, Fieddsa, Summit, ILX, Liquid Net, Traders Toolkit Market Data Support, Fact set.
• Provided technical support, fault isolation and resolution for the Trade Floor user community.
• Coordinated ticket routing and oversaw management of SLA requirements.
• Supported the Global Trader Community including; UK, Asia and Latin America.
• VPN configuration Trouble Shooting.
• MacAfee EPO Server Management and Indecent Response.
• Lotus Notes R6 Email support, database Support and deployment.
• Citrix configuration, installation troubleshooting and account management.
• Support multiple in - house trading systems.
• Laptop/ desktop deployment and support.
• RAS server management, Secure ID, VPN configuration, deployment and troubleshooting.

Confidential, New York, NY

Trading Floor Support

Responsibilities:

• Provided extensive technical support for the Global Trading Floor.
• Supported the entire company with desktop and network equipment set up and troubleshooting.
• Windows XP with Novell client.
• Market Data PC building and deployment with dual and quad card configurations.
• PeopleSoft and Citrix Support.
• Market data deployment configuration and installation.
• AS400 trouble shooting.
• Installed MacAfee Epo Server, Norton AntiVirus, and Spam indecent response.
• Microsoft Office XP Support and configuration.
• Active Directory account creation and maintenance.
• Reuters, Bridge, Instant Liquid Net, Bloomberg configuration and installation.
• Troubleshooting of market data feeds.
• Novell account Creation and Management.
• Lotus notes account creation and management.