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Help Desk Specialist Resume

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Oslo, NorwaY

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KEY QUALIFICATIONS

Confidential - Oslo, Norway June 2006 - September 2006 Help Desk Specialist

  • Provided help desk and networking support during a summer internship
  • Updated and reviewed Power Point slides and Word documents
  • Installed software on user's Desktops
  • Answered telephone calls and provided administrative office support
  • Microsoft Office 2003, Microsoft Office 2007, Microsoft Windows 98, Microsoft Windows XP, Microsoft Windows Vista, Microsoft Windows 7, Microsoft Visual Basic, Adobe Dreamweaver and Adobe Photoshop
  • Ensured security and information in systems

Confidential - Leesburg, Virginia August 2010 - Present 2011 Data Admin, website design

  • Assisting in debugging, testing and website design
  • Improving site to be more user friendly
  • Tracking log in user names and accounts
  • Advertising website features and benefits
  • Recruiting students to join online community

OTHER SKILLS

  • Build and rebuild desktop computers
  • Troubleshoot problems with desktop and laptop computers
  • Fix unknown errors with applications
  • Hardware and software fixes

Excellent communication skills, helpful with others and able to work in a team or stand alone environment, resourceful and well-organized, able to use resources to their utmost ability. Keen sense of responsibility, solid professional standards. Problem solver, strong computer repair skills, excellent knowledge and use of various software. Very social when it comes to customer service.

EDUCATION Pursuing Associate Degree in Computer Science Currently studying Comptia A+ Certification Mentored by a certified computer networking master in the areas of hardware, software, networking, troubleshooting, customizing web designs for over 3 years.

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