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Help Desk Technician Resume

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Newport, KY

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Career Objective: To obtain a position in a Technical environment

Skills and Qualifications:

Office Experience

  • Ability to learn new organizational processes, workflows, policies, and procedures
  • Ability to type over 60 wpm and College Diploma in Data entry
  • Ability to multitask and answer multiple phone lines
  • Ability to do number tasks using Microsoft Window Office applications
  • Excellence in communication skills

Technical Experience

  • Familiar with Microsoft, Windows, Microsoft Word, and Microsoft Excel
  • Knowledge of PC Setup and installation, as well as various peripherals, data entry, applications, and file updating.
  • Ability to repair, install, upgrade, and maintain desktop and notebook computers
  • Experience in system-operations training, and customer service
  • Entry level LAN, WAN, dealing with network

Education

Major: Information Technology
Information Technology/Cisco
Diplomas: Computer Information Specialist
& Micro Computers Operations Data Entry
Major: Computer Science
A+ Certification (will be working on obtaining online)

Honors
President's List, Dean's List, Perfect attendance, Highest grade in class, Highest GPA

Employment

Confidential
Position: Bartender
Covington, KY 41011
8/2011 - Present (On-call basis)

Confidential
Position: Bartender/Server
Cincinnati, Oh 45202
8/15/07 to Present/Seasonal

Confidential
Position: Help Desk Technician
Confidential
Erlanger, Kentucky 41018
11/13/2009 to 7/6/2011
School

Confidential
File Clerk/Cashier
Covington, KY 41011
9/1986 to 9/1987
Went to college

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