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Helpdesk Analyst Resume

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Wethersfield, CT

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Objective

To obtain a position in the field of IT with both great responsibility and opportunity to grow.

Professional Certifications

  • A+ Core and OS Certification
  • MCP (Microsoft Certified Professional) Certification

Education

Computer Information Technology Student

  • PC Management A+ Core/OS Preparation
  • MCP Preparation
  • Computer Networks/Servers
  • Computer Information Security
  • Microsoft Office 2003 + 2007 Training

Drafting Technology Student

  • Mechanical Desktop
  • CAD key and AutoCAD 2004-2005
  • WestPoint Bridge Design

Experience

2007-Current Confidential Wethersfield, CT Helpdesk Analyst Heavy use of remote support software such as Citrix, Systems Management Server and Webex Connect. Provided both remote and on-site technical assistance for such clients as ESPN, USTA, MedSolutions, Health Dialog, and Mystic Aquarium. Support of Windows XP, Vista, Win7, Windows Server 2000/2003/2008 and applications such as SAP, Microsoft Office Products, SharePoint, Citrix, InfraEnterprise, TechExcel. Extended experience in Active Directory (Microsoft Server 2000, 2003, & 2008) and Exchange (2000, 2003, & 2007).

Languages

I am fluent in both Spanish and English.

References:Available upon request.

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