Help desk analyst resume usa - Hire IT People

Skills & Traits:
Team Player
Critical Thinking
Problem Solving
Decision Making
Research
Networking

Personal Highlights:

Excellent verbal and written communication skills
Strong interpersonal skills with the ability to effectively interact with diverse people
Excellent customer service, problem solving, and decision making skills
Time management skills with theability to demonstrate high levels of initiative and motivation
Ability to work independently while paying attention to detail
Work flexible hours, and ability to meet deadlines while maintaining confidentiality

Education: Confidential

Certifications: Apple MAC Certification

Career Profile:

Level II Help desk analyst/Technical Support: Confidential,Cincinnati, OH. July 2011-November 2012. Contractor: Priority Dispatch.

Answers incoming help desk calls and after hour calls efficiently
Repairs PDAs, Desktops and Laptops for Delivery Associates and In house employees.
Effectively able to deal with very high call volumes, excellent communication skills, both verbal and written, problem-solving and follow up skills, ability to perform several tasks simultaneously.
Worked with delivery personnel in the field to resolve communication, application and hardware issues found on their Windows Mobile devices. Working in the Windows Mobile OS versions 5.0, 6.0 & 6.5 with the delivery software as well as setting up Mobile Exchange clients. I was responsible for the out of box configurations of Symbol MC55, MC65, and MC70 handhelds as well as any warranty repair work needed.
Provides support for Windows 7 and Vista, and Windows XP as well as software upgrades
Travel to onsite facilities for new customer software/hardware roll outs.

Help desk analyst/Technical Support: Confidential,Cincinnati, OH. March 2007-July 2011.

Answers incoming help desk calls efficiently
Repairs PDAs, Desktops and Laptops for Sales Associates and In house employees.
Effectively able to deal with very high call volumes, excellent communication skills, both verbal and written, problem-solving and follow up skills, ability to perform several tasks simultaneously.
Provides support for AS 400, Windows 7 and Vista, and Windows XP as well as software upgrades
Worked with sales persons in the field to resolve communication, application and hardware issues found on their Windows Mobile devices. Working in the Windows Mobile OS versions 2003, 5.0, 6.0 & 6.5 with the Tiva or Quofore scan/order software as well as setting up Mobile Exchange clients. I was responsible for the out of box configurations of Dell Axim x50/51, Palm X, and Symbol MC50, MC70 and MC75 handhelds as well as any warranty repair work needed.

Help Desk Agent: Confidential,Mason, OH. June 2005-September 2006.

Working knowledge of Windows 2000 and Windows XP, Networking, TCP/IP, Internet Explorer, Netscape Navigator, MS Office (word and excel)/Outlook/Internet Explorer/ Access, Novell 4 and 5 and VPN
Effectively able to deal with very high call volumes, excellent communication skills, both verbal and written, problem-solving and follow up skills, ability to perform several tasks simultaneously.

Shipping & Receiving Sales Associate:Confidential,Hamilton, OH. May 2003 June 2005.

Desktop & Break/Fix Support,Confidential
Cincinnati, OH. May 2002 July 2002.

Onsite hardware break/fix and software support for Win95, Win NT, Win 2000, and Lotus Notes environments. Dealt with IBM Desktops and IBM Think
Pads.

Windows 2000 Migration Interviewer, Confidential,Cincinnati, OH. Mar. 2002 May 2002.

Gathered information such as: hardware and software used, drive mapping, printer mapping, location, Outlook, NT, Novel user ids, remote access information, and updated network profile.Worked with Project Framework documents, Excel spreadsheets, and Access databases.

Lead Tech, Confidential,Cincinnati, OH. Oct. 2000 March 2001.
Lead Technician & Site Manager, Confidential,Cincinnati, OH. May 1998 Sept. 2000.

Responsible for MAC and PC Repair and Server Maintenance as well as Network Configuration. Managed Apple Share and Windows NT troubleshooting repair. Supervised technicians, created job assignments, and managed projects, training, and buyer recommendations for hardware and software.

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Help Desk Analyst Resume

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