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Desktop Support Specialist Resume

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Glens Falls, NY

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SKILLS

  • Computer Repair, Networking, Systems Analyst, Diagnostics, Desktop Support, Computer Operations, Specializing in Macintosh Computers.
  • Customer service, hard and soft skills.

CERTIFICATIONS

  • Apple Computers, Apple Systems Engineer, Apple Laser Printers
  • IBM, Compaq, Epson, AST computers

EMPLOYMENT

10/17/99-Present Confidential, Queensbury, NY
Desktop Support Specialist

  • Repair and maintain 140 Macintosh computers.
  • Setup new computer systems for various departments.
  • Diagnose and troubleshoot issues between software and hardware.
  • Consult with management about updates and addressing future hardware needs.

06/11/96-10/17/99 Confidential, Waterville, ME
Macintosh Support Specialist

  • Repair and maintain 300 computers.
  • Setup new computers for classroom use.
  • Diagnose issues between software and hardware conflicts.

06/21/93-06/11/96 Confidential, Waterville, ME
Co-Owner and Operator

  • Repair or upgrade Macintosh computers for business customers.
  • Setup new computers systems for small and medium business clientele.
  • Diagnose and troubleshoot problems, provide technical support for products.
  • Consult on current and future computer needs.

EDUCATION

  • Associate in Small Computer Systems
  • Graduated

Greetings,

I am looking for a position that allows me to use my current skill set and provides me an opportunity to keep pace with the ever changing field of modern technology. As my resume will clearly indicate I have spent much of my last 10 years supporting primarily Macintosh computers. That said, during this time I was also aiding my PC support brethren when their work load became to great and I was instrumental in adding \"Parallels\" to all our OSX Intel based systems. This included installing Windows and PC applications as well as supporting those systems when problems occurred. So I do have experience in both worlds Macintosh and Windows and have knowledge of bridging the gaps between the two.

In the past I have been told by supervisors that I always keep to my word and that no matter what the situation I am always cool and calm focused on the job at hand.

Please note that I am financially willing and able to relocate.

I hope this helps you in your decision process.

Sincerely,

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