Customer Service Representative/Tech Support Resume

OBJECTIVE

To secure a position with a stable, well established organization that will enable me to utilize my previous customer service background, clerical experience, strong organizational skills while affording me the opportunity to develop additional skills and experience.

SKILLS PROFILE

Excellent organizational skills
Possess strong analytical, supervisory and monitoring skills
Ability to assist the company progress with innovated ideas
Excel at multi-tasking and taking on new projects
Positive attitude; always up for the next challenge
Proficient with MS Word, Outlook, Excel and Power Point
Experience in handling confidential paperwork and proprietary information
Ability to take accurate phone messages and deliver messages promptly
Excellent customer-relations background & support

EMPLOYMENT HISTORY

Confidential, Customer Service Representative/Tech Support 01/2010-Present

Handle incoming and outgoing calls
Worked directly with patients in office to determine best options for personal needs
Gained rapport with Patients, physicians, and representatives
Collect customer data and accurately entered into the database
Use spreadsheets to create and analyze reports
Handed out duties and assignments to team
Worked on projects and completed timely
Trained incoming employees
Create efficient filing systems to maintain an organized office environment
Worked on projects given by Manager and completed timely
Worked with patients to find a solutions to a tech problem

Confidential 9/2008 - 01/2010

Front Desk Manager

Handled all incoming calls and routed to proper extensions.
Trained new incoming employees
Calling on past due premium payments and taking credit card payment.
Scheduling and re-scheduling of appointments.
Meeting with clients to gain rapport and possible business partnerships
Organized filing of daily customer documents.
Customer and miscellaneous Data Entry
Faxing and copying document
Assisted in planning and execution of company Open House.

Confidential

12/2005- 1/2007

Clerical/Admin.

Accurately entered new client data and client placements in to database.
Filing/scan customer documents and client documents.
Responsible for all outgoing and incoming mail.
Answering incoming calls and directing to proper extensions.
Fax all outgoing paperwork

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