SUMMARY OF QUALIFICATIONS

• Five years of progressive experience in hardware and network support in a car Manufacture Company
• Strong hands-on experience in technical helpdesk support for stand-alone/network clients and users
• In-depth experience in Windows operating systems (XP/Vista/7) installation and troubleshooting
• Familiarity with Windows Servers 2000/2003/2008 and domains, workgroups, TCP/IP, AD, DNS, DHCP
• Familiar with wired and wireless networks topologies and security policies
• Experience with RAID and network storage
• Expert in installing and troubleshooting MS Office suite, Adobe Suite, Antivirus solutions, MS Project
• Proficient in technical/analytical reporting and presentation and documentation
• Proven high-quality global-class customer service experience
• Quick learner, problem-solver, hard-working, proven multi-tasking, strong interpersonal communications, able to work independently as well as a team member

TECHNICAL SKILLS
Operating System: Windows 2000/2003/2008/XP/7, familiar with Mac OS and Linux
Network Service/Protocol: TCP/IP, POP, SMTP, IMAP, AD, DNS, DHCP
Hardware/Network technology: Servers (HP, SuperMicro), Switches (3Com, D-Link, Netgear, Linksys), Wireless (3Com, Linksys, Netgear, Belkin, D-Link)
Printer/Copier/Scanner (HP, Brother, Canon, Samsung)
Database: Familiar with Microsoft SQL Server and Oracle
Application: Microsoft applications (Office,Outlook, Visio, Project), Antivirus Solutions
PROFESSIONAL Experience

IT Support/Helpdesk Engineer for a “Total Production System (TPS)” department in a very competitive and stressful environment.
Technical Support

• Communicated electronically or in person with computer users experiencing difficulties to determine, diagnose, and resolve problems onsite or remotely
• Participated in implementation of Windows 2003/2008 domains and services (AD, DNS, DHCP…)
• Implemented and supported workgroups using Windows XP/Vista/7
• Installed and configured Window operating systems, common software (MS Office, Adobe…), professional applications (MS Project, Primavera, AutoCAD, …), Antivirus solutions
• Installed, configured, upgraded, and maintained hardware including computer systems, scanners, printers, network switches, access points
• Installed and troubleshot hardware peripherals, accessories and parts (CPU, RAM, HDD, VGA, NIC, cartridges…)
• Helped and participated in implementation or renovation of wired & wireless LANs
• Provided network and Internet and email support to users in response to identified difficulties
• Performed back/restore for company’s and users’ important data as per the schedule
• System analysis, improvement and Documentation
• Designed and developed functional forms and procedures like “device naming standard”, “technical specification form”, “backup & restore procedures”, “service report”
• Collected, organized and logged problems and solutions and prepared technical instructions and procedures to be used by support team: printer installation/sharing guide, software installation tips
• General Coordination/Activities
• Acted as point of contact to assess, research, analyze, document and resolve issues and serving internal groups and external suppliers and clients
• Conducted or attended meetings with top management, other departments, technical groups to review and assess their technological requirements
• Assessed hardware/software requirements, managed inventory, and supervised supply process, acquisition and deployment of products
• Researched and evaluated new hardware/software solutions, provided assistance in developing strategic plans and technical recommendation and consultancy in deployment of new technologies
• Reduced company costs through effective management of IT resources and resource utilization
• Provided management with technical/analytical reports on IT operations,issues, development plans
• Coordinated and followed-up with different teams/departments to ensure timely, high quality delivery of services as per plan/schedule, industry standards and operating procedures
• Assisted other teams and departments in various projects/tasks
Freelancing 2007 - 2012

IT Support Engineer & Help-Desk
Provided different levels of support and services for various companies including supply, installation, configuration, management, hardware/software troubleshooting, web design, Internet domain registration and administration, etc. which resulted in establishing very good business relationship with major IT distributors and suppliers.
Hardware: Servers (HP, SuperMicro), PC desktop, Laptop, switch/router/AP (3Com, Cisco, Linksys, Belkin, Netgear, D-Link…), Printer/Copier/Scanner (HP, Brother, Sharp, Canon, Samsung), time attendance systems, network IP camera (Axis, Vivotek, IQeye, Linksys)
Software & Services: MS Windows 2008/2003/7/Vista/XP, MS Office 2010/2007/2003, Adobe, AutoCAD, Antivirus solutions, domain & workgroup, AD, DHCP, DNS
Education
B.Sc. Computer Science

Professional Training
Windows Based

• MCSE 2003 Core Exams Training Course (150 Hours for 4 courses)
• windows 2003 server Administrator
• Introduction to Oracle 9i and SQL
• Intro CCNA and Interconnecting Cisco network Devices (CCNA)

UNIX Based

• Linux Fundamental
• UNIX & Solaris 8 administration