Deskside Support Resume Revere, MA - Hire IT People

SKILLS

Highly concentrated training in information technology, such as PC builds, software and hardware installation, and basic network administration
Proficient in Microsoft Office Applications - Word, Excel, PowerPoint, Outlook
Formal training in professional skills - conflict resolution, personal interaction in the workplace, effective oral and written communication, time management, and customer service
Languages (English, French and Arabic)

WORK EXPERIENCE

Confidential, Boston, MA
Deskside Support Aug. 2011-Present

Set up and maintain multiple hardware configurationsfor end users
Resolve and repairdesktop/ laptopissuesand document the solution via SharePoint ticketing system
Set up laptops for conference rooms (presentation requests)
Install and update hardware and software (Bloomberg, NIWS, IMS, BAMS and Total Return)
Assemble and image new computers using Windows 7 Operating System
Troubleshoot VPN issues
Take Help desk calls and resolve issues in a timely manner
Create users profiles
Manage users access to folders
Remote into offsite PCs to do software and Windows security updates
Troubleshoot Microsoft Office 2010 applications issues
Backup, restore and troubleshoot iPhone, Blackberry and iPad for the end users
Set up printers, scanners and phone for internal users

Confidential, Sep. 2009 - Present

Inspect planes' interiors to ensure proper functioning of life preservers, and check under seats and in storage bins for weapons and explosives
Check for damaged or corroded areas and inform supervisor of findings

Confidential, Boston, MA Cashier Jan. 2010 - Feb. 2011

Provided superior customer service to over 150 customers per shift (8 hours)
Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct and adequate

EDUCATION

Year Up is a one-year, intensive training program that provides urban young adults, 18 - 24, with a unique combination of technical and professional skills, college credits, an educational stipend and corporate internship

Bachelor of Science, Management - enrolled
Completed 18 credits as of January 2012
English as Second Language - 18 credits earned

TRAINING

Certified in Computer Applications at Year Up
Selected as one of 35 students for a Year Up Dedication award

We provide IT Staff Augmentation Services!

Deskside Support Resume

Revere, MA

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship