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Senior Desktop Technician Resume

4.00/5 (Submit Your Rating)

NJ

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Objective: Help Desk Specialist

Profile: Seeking an IT position “requiring a great work ethic, a strong technical aptitude”, and “a positive team attitude with a desire to learn where I can make an immediate contribution. Solutions - focused professional with 8 years experience rapid and client-focused technical support to 5000+ users. Demonstrated capacity to identify root causes and direct users to lasting resolutions. Adept at articulating complex technical concepts to users of varying technical understanding.

Work Experience Senior Desktop Technician

Confidential,New Jersey

(Fort Monmouth for the Government) (Security Clearance)

  • Handled all related pc issues on site. (Including remotely) Windows 2003 and 2008 server, Exchange 2003 and 2007 server, Ghost Images, Data Transfer of Documents, Favorites, Desktop, PST (Archive and Personal Folders).
  • Vista Deployment Team member of Dell E6400, E6500, Dell Desktop 755, Windows XP, Vista and Windows 7 operating systems, Outlook 2003/2007, local and network printer issues, Cisco VPN, password resets in Active Directory and created end users accounts. Troubleshoot network connectivity issues, permission to network drives and folders, Migrated, upgraded and Implemented 8,000 end-users.
Help Desk Lead Analyst

Confidential,New Jersey

  • Supported pc related critical issues for end users via phone and remotely. Lead Helpdesk Analysis for 12-helpdesk analyses. Trained all new helpdesk analysis. Attended weekly IT meetings with Management of IT department.
  • Password resets on 2000/2003/Oracle/Ceridian/AS400/Outlook 2003/2007/Excel/AS400/VPN/Network connectivity issues/MCI/AT&T dial-up connection issues/Create AD end-users accounts, reset password, run updates, batches, monitor network performance on 2003/2008 Domains/work with 95, 98, Windows XP and Vista OS. Utilize tracking systems, Remedy, Magic, Heat and CA Unicenter, etc.
Help Desk and Administrator Support

Confidential,New Jersey

  • Handled pc related issues via phone and dispatch, setup users accounts, exchange server, AS/400 operations backup, printer issues, installed software remotely utilizing SMS, log all calls into remedy/magic tracking system, help with Microsoft Outlook 2000/2003 issues, work on Dell/Compaq, etc. laptops, performed re-images on PCs, reset users passwords in Windows NT, 2000, Sprint Dial-up and AS/400, etc.
Help Desk Analyst

Confidential,New Jersey (Consultant)

Provided PC related issues and assistance to end users via phone and remotely using PC Anywhere/Server Management Services/Timbuktu/Novell Console One. Utilized Remedy tracking system. Password resets/printers/file and folders access/VPN and AT&T Dialer support/Desktop support/Outlook configuration and any application support. Utilized Novell, Netware Admin. NT and Active Directory.

Assistant Network Admin. /Computer Technician (Consultant)

Electro-America, Inc., Union, New Jersey

Assist. Network Admin. In all aspects of administrative network and pc related issues.

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