Help Desk and technical support Resume SouthCoast, Fall River, MA - Hire IT People

HIGLIGHTS OF QUALIFICATIONS:

Help Desk and technical support

Implementing and Supporting Microsoft Windows XP Professional
Managing and Maintaining a Microsoft Windows Server 2003 Environment
Implementing a Microsoft Windows 2003 Infrastructure
Deploying and Managing a Microsoft Internet Security and Acceleration Server 2004

RELEVANT EXPERIENCE:

07/10 - Present Confidential, SouthCoast, Fall River, MA. Wellness Instructor

Instruct or coach groups or individuals in exercise activities and the fundamentals of sports.
Instruct participants in maintaining exertion levels in order to maximize benefits from exercise routines.
Work to increase individuals' level of fitness through evaluating how fit they are, and working towards goals to optimize their fitness through the creation of structured programs.

02/05 - 05/08 Confidential, Boston, MA. Security Supervisor

Supervised a team of up to 20 employees on various shifts.
Maintained 100% safety record.
Generated incident and discrepancy reports.
Interfaced with tenants and building management to resolve various customer service and management issues as they arose, as well as contractors and other service personnel. CPR certified.

10/02 - 02/05 Confidential, Atlanta, GA. Computer Consultant

07/97 - 10/02 Confidential, Bedford, MA. Senior Support Engineer - ID Card Division

Provided technical and customer service support of large image databases, and database utilities for state drivers' license programs, and other ID products.
Interfaced with product support and provided excellent end-user support via phone, remote access and on-site.
Implemented backup/restore and revision control procedures in conjunction with QA and other groups.
Generated technical/functional specifications and writing for Request for Proposals (RFPs) and Bills of Materials (BOMs) for various projects.
Performed time critical and mission critical responses to customer needs and request.

02/94 - 07/97 Confidential, Wellesley, MA. Technical Database Administrator.

Performed database programming/administration and desktop support for the Development and Alumni Relations Division, with a records system of pledge, gift, and biographical information of over 30,000 records.
Interpreted user needs in generating ad hoc reports.
Acted as a liaison with campus computer support and software vendors.
Participated in user training.