SUMMARY:

Accomplished Information System professional with proven track record of ten plus years of success. Tenacious in problem solving and resolution, yet amiable enough to obtain critical information from others. Strengths include skills in requirements planning, user requirements, and application development. Conceptual problem solving in matters related to detailed programming and system development, finance, budgets, revenue management, team building, leadership development and computer system development. technologies

TECHNICAL SKILLS:

Oracle PL/SQL 11g, XML, SQL Developer, Data Warehousing, Business objects, SQL, Windows 7, UNIX, File Transfer Protocol (FTP), Database Management, COBOL .

EXPERIENCE:

Confidential, Washington, DC

Systems Analyst/Developer

Responsibilities:

• Quickly learned customer legacy applications and transferred critical application information only found on legacy system to intranet tree structure so non legacy experts and people vital to the migration process can have access.
• Transferred data from customer legacy system to oracle tables for data application purposes.
• Served dual roles of legacy system application maintenance as well as oracle applications on the new target system.
• Sole person on site who could serve dual purposes between legacy and non - legacy systems

Confidential, Dunwoody, GA

Systems Analyst/Developer

Responsibilities:

• Developed interactive GUI applications for cooperative utility companies for their billing, revenue collecting, work management, accounting, billing arrangements, uncollectibles, refunds, and credit card processing.
• Enhanced applications of the customer GUI interface to enable the company to broaden its customer base into new utilities with multiple services.
• Developed applications that enhanced service order processing for utilities such as sewer, metered, and non-metered services.
• Created new and more efficient PL-SQL packages and procedures(via sql developer). Also embedded Oracle SQL program modules within Micro-focus COBOL that retrieved, updated, and stored customer data in regards to billing, general accounting, and payroll applications which our clients use. Most of these PL/SQL applications use XML input from .Net.
• Collaborated with the Microsoft .Net team with respect to design, modification, and implementation of critical and high profile upgrades with the customer GUI interface.

Confidential, Atlanta, GA

Systems Analyst/Developer

Responsibilities:

• Gathered requirements, produced, maintained, and implemented the I.T. systems functions and programming that processed all daily commission related activities which are necessary for producing the monthly commission payout of approximately 3 million dollars. Resulted in a fully automated commission system for a combined sales force for 2000 direct sales reps and 1800 service techs.
• Developed applications and streamlined business processes that increased productivity and reduced operating costs. Designed the commissions’ database structure using data warehouse which provided user access for abstracting data using Business Objects and reduced the time of making ad hoc queries from hours and days to minutes while empowering users to make their own queries without need of assistance from I.T.
• Enhanced the automated commission incentive process by working with Sales Planning, Finance, and the Sales Compensation department and implementing the compensation plans for sales reps and their managers.
• Designed and implemented systems programming that created 20 standardized financial reports for the commission system which ran on a monthly, quarterly, and yearly basis.
• Collaborated with the marketing department in implementing mechanisms to facilitate Marketing Promos by way of the automated commission system.
• Developed and implemented automated system applications to support multiple marketing and sales commission and awards programs apart from the regular commission payout system.
• Enhanced the billing/shipping application to allow for inventory management improvements
• Created business processes and system applications for multiple users to capture fee repayment to third party vendors for services rendered

Confidential, Orlando, FL

Systems Analyst

Responsibilities:

• Enhanced existing New Disney Cruise reservation systems that enabled in-house reservation agents to select specific customer requests, enabling the Company to capture more detailed and relevant information about cabin occupancy, type of cabin, and cruise package selection.
• Modified the presentation and availability of online screens to improve the effectiveness of the Company’s ability to record requests for cruise options.
• Provided on-call technical support to resolve issues related to the central reservation system.

Confidential, Tallahassee, FL

Programmer / Analyst

Responsibilities:

• Modified and updated the systems responsible for processing external corporate tax payments to the Department of Revenue to support the internal corporate audit function.
• Analyzed and developed applications that minimized the auditing necessary by the Department of Revenue and shortened the time of refunds provided to external corporations.
• Responsible for the enhancement of the accounts receivable system and development of reports that provided improved customer identification on delinquent accounts.
• Enhanced system applications and improved processes that allowed the Department of Revenue to capture potential lost revenue and generated an additional $3.8 million in revenue.