SUMMARY:

• Substantial experience as both a Consultant and a Full - Time Resource in a variety of roles within executive training management & development.
• Experience in developing Train-The-Trainer training programs in various industries.
• Experience in hiring, training, development and deployment and training/learning materials supervising and developing training staff.
• Developed teams that scope projects to include ILT, WBT, and blended solutions; LMS, Virtual Training, communication plans, project management tasks, pilot coordination, implementation; and deployment of learning solutions.
• Extensive training experience in PeopleSoft Campus Solutions 8.7/9.2, HCM & FSCM, SAP, Workday ERP/HR, Salesforce, ERP, CRM, CA, Healthcare, Mortgage, retail POS, Financial, Brokerage, Legal, Contact Center, and Telecommunications Training.
• Articulate Storyline, Camtasia, Moodle, Captivate, SABA, Cornerstone
• UAT (User Acceptance Testing).
• ORACLE/PeopleSoft UPK (User Productivity Kit) version 12.1.
• SAP WPB (Workforce Performance Builder).

TECHNICAL SKILLS:

TECHNOLOGY & APPLICATIONS: MS Office, Lync, Visio, Lotus Notes, LMS (Learning Management System), ADDIE, SAP R/3, SAP Business One, SAP CRM 7.0, 7.1 ECC 6.0, SAP CRM, SAP ERP Financials, SAP ERP Human Capital Management, SAP ERP Operations, PeopleSoft Campus Solutions 8.7/9.2, SalesForce CRM, Content Building Software (Authoring Tools), Computer Associates Clarity, CA SiteMinder, eHealth Performance Manager, CA LiveTrend, CA LiveStatus, CA Spectrum and CA MyHealth, SIS systems, PeopleSoft HCM v6.0, v7.0, v7.5 v8.4, v8.8 v9.x modules: Taleo, MSS, ESS, ePro, Hyperion, Core HR, Base Benefits, E-Recruit, Time & Labor, Payroll, Talent Management, Performance Management, Absence Management, Workforce Administration, Enterprise Learning Management, Benefits Admin., Stock Administration, UPK (User Productivity Kit), Development of testing and training material, PeopleSoft FSCM, EPM, ERP & CRM v8.8,v8.9,v9.0,v9.1,v9.2, ACT, Adobe Captivate, Articulate Storyline, SalesForce CRM, Clarify, SpeechVantage, PeopleSoft 8.8CRM, PeopleSoft ERP, Extend Medical, Mirra, Infocus, IEX, Noble, Davox, Amcat, Avaya, Aspect, Lucent CentreVu, Nortel Symposium PBX, Cintex Cynphony, WITNESS and NICE Workforce Management, Monitoring & Recording System,, CTI, CMS, ACD, IVR, PBX and EIS. VoiceGenie, VoiceXML, ASR (Automatic Speech Recognition), VOIP, TTS (Text-To-Speech) National Mortgage Licensing System & Registry ( NMLS,), Investigative Results Tracking (IRT), Safe Act Registration and Compliance (SARC).

PROFESSIONAL EXPERIENCE:

Confidential

Oracle ERP Trainer - Business Transformation Team

Responsibilities:

• Developed and facilitated advanced level Oracle eBusiness Accounts Receivable and General Ledger training materials for core users based on needs analysis and training strategic plan.
• Gathered, analyzed, and reported on Level 1, 2, and 3 evaluation data/findings on a monthly basis, and produced a quarterly evaluation report.
• Scheduled delivery of courses, posted quarterly schedules to intranet, configured the Learning Management System (LMS) for quarterly schedules.
• Planned, scheduled, and managed all logistics associated with teaching the financial curriculum (e.g., quarterly training calendars, completion of course pre-requisites).
• Provided customer service to the financial community as it relates to training (e.g., learning management system (LMS) questions, ad-hoc training requests).
• Averaged 10-13 courses taught monthly, each course having approximately 3-25 learners.
• Addressed training life-cycle considerations, including e nsuring learners have successfully completed all prerequisites before class attendance.
• Implemented and collected data from learning gain assessments that have been created for redesigned courses.
• Analyzed data to improve instructional methods and made course updates and operational and process improvements. Facilitated discussions with Department of Finance staff to develop Oracle training needs assessment

Confidential

PeopleSoft Training & Implementation Lead

Responsibilities:

• Oversaw training and development that crosses organizational levels and roles within a functional group.
• Managed the quality of all classroom and technology-based training and development activities, including needs assessment, curriculum development, course design/planning and logistics, content delivery, and related training materials. Managed the implementation of training programs and curriculums.
• Provided leadership, direction, and support to training staff. Evaluated performance of staff by establishing objectives and measurements; provides constructive feedback on a regular basis.
• Developed and used assessment and evaluation tools to measure the impact and effectiveness of training programs/materials. Reviewed participant feedback. Shared evaluation feedback and results with senior level management, with recommendations for improvement in support of making a positive impact on job performance and meeting business need.
• Communicated training and development team standards and methodology, and ensures compliance across all training staff. Ensures training programs are implemented effectively, efficiently, and according to relevant quality standards. Identifies and presents recommendations regarding training and development resource needs.
• Identified needs and reviews recommendations for utilizing outside resources. Obtained necessary approvals, sources vendors, and oversees quality of products and services delivered.

Confidential

Director, PeopleSoft 9.2 Training and Development (Consultant)

Responsibilities:

• Evaluated training requirements for each division, consulting with department managers, HR and external resources.
• Designed training programs and professional development courses to facilitate meeting organizational goals and individual professional needs.
• Estimated costs of training operations and subsequently managed them in accordance with the budget to ensure maximum return on investments.
• Determined potential of training program for future needs of organization.
• Assisted human resources department in designing appraisal programs and training materials.
• Researched new and latest techniques for possible inclusion into existing training process.

Confidential

Sr. PeopleSoft 9.2 Training & Development Analyst (Consultant)

Responsibilities:

• Developed training on assigned PeopleSoft module(s), which included job aids, Online Help transaction simulations, and participant guides using UPK 12.1.
• Delivered classroom ILT, deskside and group training, WebEx training, Virtual training and created and update training presentations.
• Acted as a change advocate for Redesign project.
• Delivered classroom training courses to identified students with the support of client SMEs.
• Participated in all assigned Train-the-Trainer and Training Pilot sessions in Spring 2015.
• Confirmed course materials have been delivered and classroom devices work prior to the start of class.
• Tracked course attendance and communicated back to the Outreach & Change Management team daily.
• Administered course satisfaction surveys at the end of each class.
• Documented open questions / parking lots items / feedback during and after class, and work with Outreach & Change Management and Business Process Teams as well as client SMEs to find answers.
• Communicated course outcomes / issues and provides feedback to the Training Lead during scheduled Status Meetings and/or by email.
• Promptly reported all technical problems to the Training Leads, Facilities Manager, or called the IT Help Desk directly.

Confidential, Delaware

Sr. Training Delivery Analyst (Consultant)

Responsibilities:

• Act as SME in helping to design learning interventions for our training team, responsible for implementing and maintaining the effectiveness of each training course.
• Played a key role in the achievement of Training objectives, goals, strategies and measures.
• Trained new and existing sales force personnel
• Supported the identification, development and implementation of assigned product and sales skill training for new hires and sales team members, to include product modules, sales aid annotations, etc.
• Extensive travel nationally up to 80%.
• Presents training content via classroom, virtual or webinar
• Adapted training materials to changes in selling and customer environments.
• Accountability / Scope/Budget, Knowledge of assigned products, markets and customers to ensure that effective training programs are identified, developed and implemented Accountable for achieving annual goals, Annual review and updating of assigned training materials to reflect current priorities and strategies

Confidential

Systems Integration Training Analyst (Consultant)

Responsibilities:

• Developed, produced and conducted seminars and classes for corporate clients, staff and other trainers.
• Successfully developed company and client training programs, which taught clients in the use of their software applications.
• Effectively modified existing software to meet the changing needs of the clients; Trained and supported clients in the use of the following software applications; Proprietary contact management software as well as Microsoft Office.
• Position required 100% national travel and system trouble-shooting.
• Created courses, offerings, curricula for all internal new hire, transfer, and continuing education training sessions for multiple teams

Confidential, Baltimore/Washington, DC

Sr. PeopleSoft Training Analyst (Consultant)

Responsibilities:

• Identify PeopleSoft Campus Solutions, PeopleSoft HCM, FSCM, EPM training curriculum for user community per profile
• Create and executed PeopleSoft Training Strategy and Training Plan for all PeopleSoft modules
• Develop and recommend strategies to the Business Optimization Program team to improve efficiency
• Facilitate, schedule and plan logistics for all training sessions per user
• Write, review and validate PeopleSoft v9.1 training materials using UPK & library of templates.
• Assist the end users in UAT test script development and validation
• Participate in UAT test execution and test results consolidation
• Co-ordinate end-users for User Acceptance Testing (UAT)
• Act as point of contact for training and UAT