PROFESSIONAL SUMMARY:

• Experienced Oracle ERP professional with twenty two years of experience. Eighteen years of which are in IT consulting and four years are in sales.
• Broad global project implementation experience with project management skills in life cycle implementations, upgrades and roll - outs of oracle applications in geographies that include USA, Saudi-Arabia, Australia and India.
• Planned project timelines, led business-track implementations, facilitated requirements gathering, architected functional solutions, analyzed solution gaps and devised workarounds, setup the application, conducted conference room pilots and user acceptance tests, planned and executed go-live cutovers, coordinated training, and executed solution rollouts.
• Worked on application extensions that include interfacing to and from third party software, workflow modifications, EDI, data conversions, reports, and personalization.
• Implemented full life cycle SAP sales and distribution solution and developed intranet systems.
• Functional: Expert in business flows of Supply Chain Management and Customer Relationship Management that include Order to Cash (SCM), Return to Resolution (SCM), Service Request to Resolution (CRM), Contracts to Renewal (CRM), Leads to Opportunity (CRM). Implemented oracle modules that include
• Order Management, Shipping Execution, Advanced Pricing, iSupport, Field Service, Tele Service, Customer Care, Territory Management, Depot Repair, Charges, Knowledge Management, Service Contracts (Service, Warranty, Extended Warranty, Usage and Subscriptions), Sales (Sales Online, HTML Quoting, iStore), Installed Base, Inventory. Working knowledge of Purchasing, WIP, BOM and trained on Service Cloud.
• Integrating the above modules through SCM, CRM, Manufacturing, Planning and Finance modules of oracle and other software products.
• Technical: Oracle ERP 11i/R12, Oracle PL/SQL, Data loader, AIM Methodology, Microsoft Excel/Visio/Projects.
• Industry: Manufacturing, Software development, Gaming, Digital data distribution, Entertainment media, Trading organization, Office automation, Medical systems.
• Leadership:
• Led implementation tracks/teams comprising client SME, client IT, functional and technical consulting resources, and third party software solution integrators.
• Led onshore-offshore solution delivery model,
• Facilitated teams in visioning exercises, business process improvements and project definition.
• Work Experience (Only work /projects of duration over 6 months are detailed)

PROFESSIONAL EXPERIENCE:

Manager

• Hitachi Consulting is an Oracle Diamond Partner.
• As a Manager, I played various roles that include track lead for "order to cash", "service to resolution", “repair to resolution”, “contract to renewal” business flows, project management, pre-sales, executing solution rollouts and upgrades, facilitating visioning exercises, business process improvements, and project definition, leading onshore-offshore solution delivery model, mentoring team members.
• A few of the projects that I help deliver are mentioned below

Track Lead 

• Led the Service workgroup and the Order Management / Advance Pricing workgroup
• As the lead, facilitated the above groups by assembling teams comprised of client SME, client IT, and Hitachi offshore to detail the current implemented processes, gathered new requirements, and highlight custom components and their achievability with a future roll-out in mind.
• Scheduling, modeling, testing and getting client business buy-in with the co-operation of the client IT team on the new requirements.
• In partnership with the Infor CPQ team, helped design the Infor CPQ interface for future state oracle touchpoints
• Setup Intercompany Cost Plus pricing
• Lead the offshore functional team in developing and testing solutions

Technologies: Oracle R12 Oracle Service (modules comprised Field Service, Field Service Wireless, Tele Service, Knowledge Management, Preventive Maintenance, Spares Management, Service Contracts and Warranty), Order Management and Advance Pricing.

Track Lead 

• Helped the Siebel CRM to Oracle Order Management integration take shape and get tested.
• Helped the final push in the design, development and testing of the Sales Orders, RMA’s and Sales Progression conversions.
• The above was made possible through continues interaction between the CRM and Order to Cash teams, discussions and testing with the QA and Development team and relying on deep CRM - OM - Shipping - Accounts receivables knowledge accumulated over the years.

Technologies: R12 Oracle Order Management, Oracle Shipping Execution.

T rack Lead 

• Designed and implemented the service business flows to include Service Request - Task - Debrief - Scheduling -Charges flow.
• Designed the Service Contracts / Installed Base integration to Oracle RightNow Cloud Service.
• As the service lead my team comprised of business users from service and receivables, technical resources, and off shore IT resources.

Technologies: R12 Oracle Contact Center, Oracle Field Service, Oracle Service, RightNow Service Cloud

Track Lead 

• Designed and implemented the business flow to include importing orders from various external systems and then pricing, shipping and invoicing them.
• These flows were complex workflow modifications and comprised several order types with flows that included shipping, returns, mixed orders, drop shipments, back-to-back orders, internal orders IRISO . Many of these order flows were built for the repair center depot repair with validations and holds. These orders fed and received information from a third party shipping system before flowing through to invoicing.
• Various pricing formulas, extensions, modifiers, qualifiers were configured to reflect the price correctly on the order and invoice.
• Integrated Oracle with third party payment gateway to collect credit card payments
• Worked with the technical team in building the EDI interface for order imports
• Headed the ATG to Oracle integration on the Oracle side of the flow
• My team comprised of business users from sales administration and product pricing, technical resources, contractor resource and off shore IT resources.

Technologies: R12 Oracle Order Management, Oracle Advanced Pricing, Shipping Execution

Track Lead 

• Designed and implemented the “iSupport – Service – Depot Repair” Flow.
• Extended iSupport to capture RMA’s online which, through a customization, automatically created service request and a repair order.
• As the service track lead, worked with a group that comprised of business users, technical resources, contractor resource and off shore resources in the service department

Technologies: R12 Oracle Tele Service, Oracle iSupport

Track Lead

• Facilitated visioning workshops to build future state business process that incorporated improvement opportunities in the distribution side of the business
• Complete life-cycle implementation that includes requirement gathering, design, development, testing and deployment. Lead the distribution track that comprised of business users from order entry, shipping and purchasing
• Extended the iStore module to simplify its usability.
• Integrated oracle shipping processes with a third party warehousing system.

Technologies: Oracle Order Management, Oracle Shipping Execution, Oracle iStore

Track Lead 

• This implementation spanned 4 projects
• Project1: Conducted a visioning exercise to bring out the compatibility of the clients business process with oracle and developed future state business process for the quote to cash cycle
• Project2: Used standard oracle processes to upgrade Order Management from 11.0.3 to 11.10.2
• Project3: Designed and implemented the “Quote-Order-Shipment” flow during this was a full life cycle implementation of oracle. Flows included quote negotiation; Return material authorization and interfaces with Oracle Advance pricing and Oracle configurator.
• Project4: Planned the project (milestone, deliverables and testing), designed and implement a worldwide company-internal helpdesk utilizing Oracle iSupport, Oracle Service, and Oracle Universal Work Queue.

Technologies:: Upgraded Oracle Order Management 11.0.3 to 11.10.2 Implemented Oracle, Oracle iSupport, Oracle Universal work queue and Oracle Service; Service Contracts and Installed Base

CRM Practice Lead 

• Designed and Implemented subscription service contract authoring, renewal and termination for recurring-duration based billing
• Devised a workaround for quarterly non-seeded subscriptions
• Modified the service main billing program to include vendor contact and sales credit per contract.

Technologies: Oracle Service Contracts Subscriptions

Consultant

• Designed custom process for quotes to generate approved invoices after the application of royalty pricing. Used usage service contracts to track and bill royalties.

Technologies: Oracle HTML Quoting, Oracle Service Contract Usage

Senior Consultant

• Designed and implemented the “Lead – Opportunity – Quotes – Orders” business flow.
• Setup the Sales Hierarchy for leads and opportunities, and implemented quoting approvals

Technologies: Oracle Sales Online, Oracle HTML Quoting, Oracle Approvals Management

Sr. Consultant

• Implemented Depot Repair to Invoice business flow. This flow involved the “Service Request - Repair Order - Task – Internal Requisition - Debrief – Charges – Order – Invoice” business cycle.
• Setup the Knowledge base for populating and searching pre-defined solutions.

Technologies: Oracle Depot Repair, Oracle Knowledge Management

Sr. Consultant

• Designed and implemented the Service Request to Invoice business flow. This flow involved the “Service Request - Task – Debrief - Charges – Order – Invoice” business cycle.
• Configured the dispatch center.
• Designed the Warranty, Extended-Warranty, Service Contracts business flow
• Contract authoring and administration, contract renewal, and contract termination.
• Setup the installed base for service personnel’s to track and transact on customer products.

Technologies: Oracle Field Service, Oracle Service Contracts, Oracle Installed Base

Consultant 

• This full life cycle of oracle involved the design and implementation of the “Lead – Opportunity – Quotes – Orders” business flow.
• Setup the Sales Hierarchy for lead, opportunity and viewing quotes and forecast.

Technologies: Oracle Sales Online, Oracle HTML Quoting, Oracle Order Management

Project Manager

• Planned and Managed a team comprising of 8 team members 6 - Technical, 2 – Creative to develop an intranet solution
• Used SEI CMM – Level 5 Practices to manage/implement the project.
• Designed the entire functional solution that included User registration and Approval cycle, Return material authorization, Claim entry and approval, Training calendar, approval process, Build up and display of a knowledge repository, Personalized portlets, a knowledge repository

Consultant

• Conducted an As -Is, To-Be study and did a Gap Analysis
• Setup the Sales and Distribution module and its interfacing points with Bills of Material (PP), Availability Check (PP), Account Assignment (FI), and Output Taxes (FI).

Area Sales Manager 

Responsibilities:

• Institutional sales for west, north and east India with responsibilities of sales, pricing, promotion, supporting production planning and logistics, and formulating business procedures.
• Started a carrying & forwarding operations in north- west India.