SAP Certified Lead, Senior, CRM Consultant Resume

SUMMARY:

More than 16 years of experience in SAP consulting, leadership, Functional and technical roles. Professional with excellent communication, relationship building, analytical and problem - solving skills
SAP Certified Lead, Senior, CRM Consultant with 10 years’ experience in SAP CRM, 3 years in SAP ECC SD (Two full life cycles) and over 3 years in ABAP programming.
Extensive experience of Five Full Life Cycle ( ASAP methodology) Implementations covering Business blue print, design, build, test and deployment of SAP CRM business scenarios, translating business goals and requirements into SAP CRM solutions, facilitating, decisions on best practice solutions, guiding configuration, testing and Go-Live.
Lead and managed the Onsite and Offshore teams and experience with Manufacturing, Service, Hi-tech, Beverages, Sporting, entertainment, Pharma, Packaging and textile business industry sectors.
Expert in configuring the Sales Module like Opportunity management, Quotation and Order management, Variant configuration, Contract management, integration with ECC logistics, Pricing and Billing
Experience in configuring the Sales Force Automation (SFA) and CRM Base configuration like Account and Contact management, BRF, Activities, Organization Mgmt, Org data Determination, Territory management, Product master, Transaction processing, Partner determination, Date management, Actions, Pricing (IPC) and Billing.
Experience in configuring the Marketing Module like Lead management, Market planning, Segmentation, Loyalty Management, e-mail response management system (ERMS), status management, Trade Promotion Management (TPM) and Campaign management.
Experience/knowledge in configuring the Service Module like the Installed Base management, RPA, Service agreements and Contracts, Service Plans, SLA profiles, Service Order Management, Complaints, Returns and Warranty management.
Worked with IC (WebUI) like CIC profile, Navigation bar, business roles, configuring components, action box, fact sheet, alerts, call list management, Transaction Launcher, Category Modeler, EEWB,AET,UI5 and interaction records.
Experience in Middleware configuration like Middleware set up, Connection between BI, ECC and CRM, Initial and Delta replication, monitoring the inbound and Outbound queues, SMOEAC settings like Site, Publication and Subscription, Customization of the replication like Business Partner, Vendor, material, Condition master data and Groupware integration (MS Outlook, Lotus notes, Calendar), Analyzing the BDocs messages and ABAP dumps.
Good working knowledge in SAP CRM architecture/ upgrades, Security & Roles, Vistex, and WRICEF development.
Configuration experience with SAP ECC SD module like Enterprise structure, master data, order processing, Condition types, Pricing procedure determination, Output determination procedure, Text Determination Procedures, Incompleteness Procedures, Sales Document Types, Number Ranges For Sales Documents, Order Reasons, Item Categories, Reasons For Rejection, Copy Control for Billing Document to Sales Document, Billing Types and Copying Control For Billing Documents
Working experience with BADIs, BAPIs, BOL, GenIL, ALE/EDI, IDocs, BDocs, BSP, LSMW, ABAP coding and debugging.
Experienced with SDLC, functional and Technical specifications, BRD, Solution design, testing methodologies like Agile, Waterfall and Iterative and end user .
Writing, reviewing and executing test cases, software quality assurance, manual and automatic testing.
Expertise includes formulation of test plan for the navigational, functional, transactional, end-to-end business scenarios
Good understanding/experience in test strategy, testing life cycle, defect life cycle, test plan, Test data, test execution, Unit, Functional, Interface, Stress, UAT, Integration, System, GUI, Regression, End to End, RICEFW and Performance testing.
Worked on Test Director and QC for Defect Tracking, organizing, managing, planning and executing the Tests
Experience in PTP (Procure to Pay), OTC (Order to Cash), PTC (Prospect to Customer), MTS (Market to sell) and I2R (Inquiry to resolution) business process areas in CRM.
Extensively working with MS-Office Suite, Visio, HP ALM, Quality Center, Load runner, SAP TAO 2.0, SAP Solution Manager

TECHNICAL SKILLS:

CRM: SAP CRM 7.0 EHP2/ EHP 1/ 7.0/ 2007/ 5.0/ 4.0/ 3.1/ 3.0

ERP: SAP R/3 ECC 6.0/5.0/ 4.7/4.6 C/4.0/3.1H (SD, ABAP, BSP, Basis), BI

Databases: Oracle, DB2, MS Access 2010

Operating Systems: Windows 2008/ XP/ Vista/7/NT, UNIX

Project Management: Microsoft Suite (Project, Visio, MS Office, PowerPoint, Excel)

Web Related: HTML, XML, JavaScript

Tools: HP ALM, QC, SAP TAO 2.0, eCATT, Solution Manager, Load Runner

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