SUMMARY:

• APAC Regional Business Process/Deployment Manager, managing a SAP implementation scope for Order - to-invoice businesses, covering 11 countries with a total of USD 1 billion Sales coverage.
• Primarily oversea the APAC Sales Order Management processes
• Secondary duties consist of Consignment, Reverse Logistic & Customer Master data processes
• Successfully implement & deploy 11 countries within the project timeline.
• Collaborate, align & manages Global Core & Country business partners’ project expectation, involving regular and effective communication with key stakeholders, reporting, governance, change management and thorough risk management.
• 2 x S4 Hana Project experience with one implementation in EMEA & Singapore
• Overall 5 End to End project Implementation experience span across APAC & Europe(SD,MM,WM, CRM, Hybris)
• Project Management experience:
• Manages expectation of Project sponsor, BPO & key stakeholder.
• Project Manager for SAP Plant Maintenance & Warehouse Management
• Project Manager for (CRM & E-Commerce project),
• Project Lead experience(SAP ECC & SAP S4Hana):
• Supply chain lead in the COE team for SAP SD, MM & WM implementation
• Manage expectation and work closely with Business lead for Supply chain for the implementation of the SAP SAP SD, MM & WM module.
• Order to Invoice(OTI) (SAP SD) for APAC roll out involving 11 countries
• Manage Internal & External resources during project
• Supply chain lead with dotted line reporting from APAC Local IS
• 3 member (direct report) for the Customer Relationship Management & E-Commerce team
• Day to day operational experience:
• Supply chain lead in the COE team, with dotted line reporting from APAC Local IS modules
• Vendor management (AMS) for ensuring SLA was met, ensuring business operational function as per normal for APAC region
• Level 1 & level 2 support in consultancy for external client and in-house end-user environment for APAC & Europe

PROFESSIONAL EXPERIENCE:

Confidential

Application Consultant

Responsibilities:

• Analyze and complete new material master setup and change requests in Confidential SAP ECC systems to support day to day business operations
• Create and maintain local material master records, Purchase info record, Source list and perform ongoing maintenance of local data for global materials, requiring close/quick coordination with affiliate warehouses, customer service, planners and marketing.
• Provide guidance to commercial functional teams regarding the procedural and systematic tasks required for material master management in SAP ECC, by ensuring that the Confidential business rules defined in the GDM Data Dictionary are applied in the affiliates.
• Coordinate data setup activities like costing, pricing, material data extension approvals as needed in the process of activating new materials for the commercial affiliates.
• Analyze business problems and operational data from one or more sources to formulate solutions of moderate to significant complexity.
• Work closely with other business teams like Supply Chain, Finance, Quality, and Sales, to address and resolve master data issues in a timely manner. Serve as primary contact within regional business contacted immediately when business disruption occurs related to materials (transactional, logistical)
• Participate in data governance and data quality/cleansing activities to ensure data accuracy and completeness
• Participate in Global Data Management (GDM) quarterly and monthly data steward meetings to understand and communicate new processes and standards to other team members
• Collect and store evidence of each change event related to financially-controlled material master attributes and perform monthly financial control audits utilizing standard guidelines. Act as point of contact for internal and external financial audits related to area of control
• Understands local and regional SCM structure to perform appropriate extensions and setups to support local supply chain activities & gain approvals in timely manner.

Confidential

Order to Invoice(OTI) Business Deployment & Process Manager

Responsibilities:

• Order to Invoice business process expert for (Sales Order Management) processes in APAC Deployment team and reports to OTI Deployment Lead, APAC.
• Secondary duties include Consignment, Reverse logistic & Customer Master
• Project scope is the deployment of the IRIS SAP solution in APAC, covering 11 Legal Entities, 11 countries and USD 1 billion Sales coverage.
• Responsible to lead tasks associated with Confidential ’s Sales Order Management processes including EDI & Consignment sales, gathering business requirements from countries and connecting to approved standard solutions.
• Highlights risks on the assigned processes to APAC Management and strives for standardization and adherence across the ASIA Region countries.
• Works in collaboration and alignment with Global Core & Country business partners to ensure delivery of the divisional requirements within the project timeframe & budget.
• Regular and effective communication with key stakeholders, reporting, governance, change management and thorough risk management.
• Successfully implement & roll out SAP ECC to 11 APAC countries within the project timeline.
• Leads standardization adherence to compliance and best practice sharing in APAC Region for Sales Order Management, Consignment & EDI items within the project implementation
• Manages all business requirements with the country key stakeholders and highlights key risks/challenges for the workstream.
• Responsible for timely issue identification, resolution, and appropriate escalation with the key business stakeholders, APAC Management team and Global/Region functions
• Responsible for coverage of agreed (Legal & Tax requirement) and (Business Essential requirement - BERs) by the IRIS developed solution.
• Accountable for knowledge transfer to countries’ Subject Matter Expert(SME) on the Order to invoice processes & SAP ECC know-how inclusive of troubleshooting & error rectification knowledge.
• Supervises activities for Testing,, Migration and Cutover in area of responsibility
• Lead process improvement activities at the regional level, improving key user & customer experience, as well as the supply chain operational efficiency.

Confidential

SAP Sales & Distribution Lead (Global Core Team)

Responsibilities:

• Lead the SAP SD (S4 Hana) track with 1 reporting member in the COE team, reporting to Global ERP Manager
• Perform ERP transformation of newly acquire EMEA entities, from their Legacy system (AS400) to SAP S4 Hana
• Handle & deliver In-house SAP SD (S4 Hana) projects & roll out to Confidential EMEA affiliates
• Work closely with BPO & countries’ SME, developing proper documentations:
• Business process documents
• Functional specification documents
• Develop documents for countries’ SME
• Responsible for coverage of Legal & Tax requirement(EU, Non-EU) and (Business Essential requirement - BERs), ensuring SAP SD supports the complex Inter-company transactions while adhering to the Legal & Tax requirements of these EU & Non-EU affiliates.
• Enhance & improve on user experience through change request to Global Confidential entities from Asia (China & Japan), Europe (Denmark, Sweden, Scotland) & US
• Support operational issues Global Confidential entities from Asia (China & Japan), Europe (Denmark, Sweden, Scotland) & US, providing resolution in a timely manner to avoid any shipment delay.
• Implemented SAP S4 Hana for Confidential Scotland
• Lead & execute Data Migration(Go-Live) in Confidential Scotland while keeping close contact with the project team in Singapore
• Lead & execute Go-Live Cutover tasks in for Confidential Scotland for SAP PPQM, MM having close communication project team in Singapore
• Conduct SAP SD (S4 Hana) onboarding & requirement gathering workshop for Confidential Sweden
• Conduct onboarding workshop with prototypes
• Conduct requirement gathering, convert business requirements into Business Process documents, gaps identification & solution proposal as part of the fit-gap analysis
• Perform system setup and conduct proof of concepts workshop

Confidential

SAP MM Lead Consultant (Contract) - (S4 Hana)

Responsibilities:

• SAP MM Inventory Management(S4 Hana)lead for 9 Inventory Management processes which cover 50% of the overall Inventory Management processes
• Conduct business requirements gathering workshop
• Translate business requirements into feasible system requirements
• Perform Fit-Gap Analysis & system solution to meet the business requirement, adhering to the client’s regulation
• Conduct Prototype(Proof of concept) workshop for Key stakeholders, BPO & SME
• Convert business requirements into deliverables:
• 9 x Business process documents using ARIS BPMN
• Achieve sign-off for the Business process documents
• Developed Functional objects documentations
• Represent the Inventory Management team to conduct Proof of concept on SAP MM Inventory Management(S4 Hana) to Singapore Police Force Key stakeholders, BPO & SME

Confidential

Project Manager/ Integration Lead

Responsibilities:

• Project manager throughout the project lifecycle, consist of SAP CRM/Hybris & BW.
• Manages Vendor (SAP ASIA) throughout the project lifecycle
• Manages internal resource (3 members) during the project implementation lifecycle
• Manages Project sponsor, Key stakeholder and BPO expectation and update project sponsor promptly through Steering Committee
• Plan & Monitoring of project budget
• Perform budget planning & allocation for B2C project.
• Work within the allocated budget with quality deliverables to serve business operation
• Travel & logistic planning
• Manages CRM & Hyrbis project timeline, ensuring key milestone objectives are delivered in a timely manner & within project budget
• Manages, execute & achieve deliverables for Proof Of Concept, UAT, End user, authorization setup & documentations(Business processes & work instructions)
• Manages & work with Vendor (SAP ASIA) for project plan execution with the allocated resources(Both internal & external)
• Manages internal resource (3 members) during the project implementation lifecycle
• Chair steering comm meetings, highlighting project risks, major milestones deliverables & constantly update Project sponsor & Key stakeholder on project progress
• Main POC for CRM/Hybris integration with ERP (SD & FI)
• Technical Lead for SD module in terms of integration by perform the necessary system configuration
• Facilitate Unit testing progress by:
• Render assistance to CRM/Hybris consultants, by providing information such as current ERP SDMM business process
• Successfully deliver end to end integration between Ecommerce platform(Hybris) to SAP ECC
• Perform the necessary system configuration in SAP ECC, conduct unit testing and system integration testing.
• Involve in design workshop with external consultant & BPO, to produce a feasible system design which could support the business requirements from Marketing, Supply chain & Finance.

Confidential

SAP SD,MM,WM Module Lead/ SAP PM & WM Project Manager

Responsibilities:

• Review of all blueprint documents and functional specification, ensuring the business requirement translated into system requirement correctly.
• Involve in business & system discussion with Key Stake holders & Business Team Lead/SME for system design and RICEF requirement
• Manages BPO & Key Stake holders expectation throughout the project and minimize unnecessary change request, reducing unnecessary project expenses
• Manages vendors such as:
• Consultant efficient adhering to project timeline
• Ensuring quality of deliverables
• Review consultant proposal in terms of system design and customization
• Bridge the gap between business users and consultants
• Overall Lead for project
• Data Migration Team member
• User Authorization Team member for MM, SD & WM Module
• Post-Live support as Core team for MM, SD & WM module
• Deliver critical project documentations prior to project closure - Update all blueprint documents, functional specification & key data objects correctly reflect the current business processes & system setup
• Lead workshop involving Key Stake holders & Business Team Lead/SME for system design and RICEF requirement
• Vendor resource management(External consultant):
• Feedback resource capability & risk to PMO, with risk mitigation plan.
• Track Consultant’s deliverables adhering to the agreed project timeline.
• Ensuring quality of deliverables
• Review consultant proposal in terms of system design and customization
• Strategize, plan & execute the End user for all the roll outs in this project for ASIA
• Plan schedule with Business lead and consultants
• Ensure readiness of materials for all modules and effectiveness
• Coordinate with various countries for the venue and logistical setup in order for the to be conducted in a seamless manner.
• Project manager throughout the project lifecycle, consist of SAP WM & PM for Thailand & Taiwan.
• Responsible for Cerebos SAP WM system designing and implementation, developing Business blueprint, Key data structure, Functional specification, user manual, utilizing RFID with QR code for Warehouse transactions.
• Work with and manages Vendor(Fujitsu) throughout the project lifecycle
• Manages BPO and Business Lead expectation for SAP PM & WM implementation in Thailand & Taiwan
• Manages SAP PM & WM project timeline, ensuring key milestone objectives are delivered in a timely manner & within project budget throughout the project phase(Blueprint, Realization, SIT, UAT,, Data Migration, Go-Live)
• Execute & achieve deliverables for, UAT, End user, authorization setup & documentations(Business processes & work instructions)
• Manages & work with Vendor (Fujitsu) for project plan execution with the allocated resources(Both internal & external)

Confidential

Senior System Analyst

Responsibilities:

• Day to day operational support for all M1 shops and M1 HQ
• Lead M1 SAP MM & SD track
• Handle change request raised by Commercial & Marketing, staying agile & response to business changes, staying competitive in the Mobile FMCG industry
• Ensuring business operation readiness, from POS system transactions to backend SAP system
• Responsible for setup of major IT consumer event such as new Iphone launch and IT show
• Issue resolution provided in the quickest possible manner to avoid any potential transactional disruption for M1 shop operation, Finance & end consumer.
• Identify recurring issues & apply permanent fix to frontend POS system & the backend SAP ECC system
• Resolve priority 1 critical error during festive season

Confidential

MM Consultant(Contract)

Responsibilities:

• Responsible for Material Master migration ASIA
• Successfully migration Material Master data for ASIA entities within the project timeline

Confidential

Application Consultant

Responsibilities:

• Provide day to day operational support for SAF Enterprise system(SAP)
• Cover SAP MM module for 3 services(Army, Navy, Airforce)
• Involved in project roll out and data migration
• Involve & lead change request
• Resolve ticket within the stipulated SLA
• Successfully roll data migration projects for overseas entities
• Lead change request team & successfully delivered within the change request timeline