SUMMARY:

• Software Quality Assurance Manager with 10+ years of experience leading complex Web Applications/SOA - Web Services, (.NET/JAVA), ERP/CRM packages (SAP R/3 4.x-4.7, ECC 6.0-EHP5-7, MM/SD/XI/CRM/Retail POS, multi-platform (M/F, AS/400, Windows) applications utilizing QA/PM best practices and HP/SAP/Worksoft Certify test automation tools.
• SQA management & execution experience with Enterprise Level Web B2B/B2C/SOA Applications, Middleware Interfaces (SAP PI/TIBCO), MDM-IEE, Grid Director, Data Warehouse, sharepoint and Ecommerce web sites: Confidential .com, consumersenergy.com/eServices, Confidential .com,
• Industry experience - Retail, Hospitality, Pharmaceuticals, Energy, FMCG, Chemicals, Insurance, and Banking (Mortgage) applications using leading edge software test automation tools in RAD and software project lifecycle environments (e.g., PMI, SAP-ASAP/RUN, Agile, TDD, Waterfall).

TECHNICAL SKILLS:

SOFTWARE CONFIGURATION MANAGEMENT / TESTING TOOLS: HP ALM-Quality Center (10+ Years); Quick Test Pro /UFT (5 Years), SAP TAO (5 Years), Load Runner (7 Years), IBM Rational - Clear Quest/Clear Case (3 Years), MS Project (7 Years), JIRA (1 Year)

PROFESSIONAL EXPERIENCE:

Confidential - Jackson, MI

SAP Test Manager

Responsibilities:

• Test Manager for multi-year Program - SAP Utilities project for implementing AMI (Electric/Gas) with complex vendor support applications (MDM IEE, OWCE; Grid Director)
• Coordinate SAP Program Business transformation, SAP Upgrade & Support Pack projects (includes 200+ interfaces) consisting of major regression test with IT & Business Users from IT-SIT, E2E, Performance Test, UAT, and Production Pilots/Beta
• Manage engagements by providing status on overall activities and metrics of testing services within the Test Competency
• Defining and managing day to day activities of new TCoE organization responsible for corporate wide initiatives from business transformation (Smart Meter, Smart Energy Program), SAP EHP5, SAP HANA FI/BOBJ, CR&B, WAM) to Production Support (SAP Enhancements, .NET/JAVA Integration)
• Developed TCoE framework from Project Inception through Production Support phases utilizing the HP & SAP tool suite (ALM, UFT/QTP, TAO, and Load Runner/Performance Center)
• Implementing Test Automation Strategy leveraging UFT/QTP/TAO and WorkSoft Certify frameworks for improved automated test coverage with reduced test cycle durations
• Lead mulit-vendor matrixed resource pool for onsite and offshore resources responsible for all test activities and deliverables

Confidential - Richfield, MN

QA Manager/Lead TCoE/SBM - (Analytics / Reports)

Responsibilities:

• Elicit and formally document business requiremrents from business users. Determine scope of project. Create mock ups of reports in excel for development. Obtain approvals for these.
• Define test conditions, create test plan, test approach and strategy documents.
• Manage onshore and offshore resources for delivery of test services for estimating, resource staffing & overseeing, test planning, execution coordination from QA-UAT.

Confidential - Bethesda, MD

Test Manager & BA Consultant - (Agile/Web Portals/SOA)

Responsibilities:

• Test Manager for agile project, responsible for managing onshore QA Team which was testing redesigned reservation process of Marriot.com and their partner sites: bulgarihotels.com, ritzcarlton.com, jw. Confidential .com, etc
• BA for the redesign of the reservations process and coordinated the redesign of existing test cases.
• Estimations, defined test plan, approach and strategy, gate reviews, UAT coordination, defect triage and resolution, test closure summary reports.
• Evaluated Automated Regression Test and Performance Test Tools from commercial to Open Source

Confidential - Bentonville, AR

Test Manager & BA Consultant - (Agile/Web Portals/SOA)

Responsibilities:

• Test Lead for agile project, responsible for managing offshore QA Team for testing a new sharepoint based solution for advance planning, procurement, inventory, store racking and distribution of apparel in Confidential stores.
• As BA documented the user stories for the different roles, day in the life scenarios and use cases. Worked closely with dev team and assisted the scrum team with sprint planning.
• Listed the happy path and negative scenarios. Coordinated and reviewed the test case design and execution of offshore team.
• Coordinated ETL testing performed by offshore team from Teradata to MS SQL for new system.
• Defined test plan, approach and strategy, created metric reports and lead the defect triage meetings.

Confidential- Lebanon, NJ

SAP SCM Test Lead - (ECC/XI)

Responsibilities:

• Test Lead for global SAP rollout with multiple sub projects. Defined and streamlined QA Test Processes for delivering Enhancements & Production Support (Defects) with iterative Builds & Test cycles.
• Coordinated successful transition of 4 work streams from incumbent vendor. Lead defect triage meetings, coordinated with multiple vendors for closure of defects, test data and environment setup.
• Developed Quality Center Test & Remedy Integration for N+1 SAP landscape for Hypercare Support for Go-Live to track product quality and test suite effectiveness
• Developed and recommended a Test Automation Strategy focusing on delivering a custom SAP TAO / Hybrid framework (SAP GUI & CRM) that leverages QTP BPT for improved maintainability of automated regression test suites of SAP GUI, Portal, and Web (CRM) applications
• Independently handled multiple sub projects in program, defined test plan, approach and strategy and created metric reports.
• Test execution reviews to ensure quality and adherence to FDA standards.

Confidential

SAP SD, MM, WM Test Lead- (ECC/XI)

Responsibilities:

• Build SAP Test Center of Excellence (TCOE) focusing on delivery of Test Services based on manual and automated test best practices.
• Manage offshore QA Team resource planning and allocations for testing warehouse company interfaces and their integration with 3PLs across Europe.
• Prepare estimates and present client proposals at Sr. Management levels for new business development opportunities
• Supported testing services for SAP ECC 6.0, BI applications and collaboration.
• Developed System Test Plans and Performance Test Plans to address the project test scope
• Coordinated large User Acceptance Test consisting of various global GEO locations (Eur)
• Evaluated SAP TAO and Data Test Automation tools for future regression test suites.
• Led global SAP ESS/MSS Test project responsible for coordinating QA and business user SME resources for production readiness.

Confidential

Test Lead, BA, SQA (SAP, Web Portals, SOA, Mainframe)

Responsibilities:

• Manage Client engagements by providing status on overall activities and metrics of testing services within the Global Test Competency
• Build SAP Test Center of Excellence (TCOE) for clients focusing on delivery of Test Services based on manual and automated test best practices
• Lead / Manage / Execute day to day TCoE operations for multiple clients including resource planning and allocation, estimations, requirement analysis, determine scope, define / review test plan & strategy, metrics and reporting, test design and execution for SIT, Regression, E2E and UAT, defects triage and resolution, hypercare / warranty support, bugfixes.