SUMMARY

• A diligent result oriented facilitator with around 11 years of experience in Software Development Life Cycle (SDLC) projects in the fields of Pharma, Retail and Finance.
• Have experience in requirement gathering, business/systems analysis and client interaction with good understanding of Waterfall, Agile, JIRA, Confluence, UML, Object Oriented Design, Java API, SAP HR, SAP Hybris, SQL, SSIS, SSRS, Rational Quality Manager(RQM), Business Process Reengineering, Business Process Modeling, BPMN, Master Data Management, Software Validation, Data Modeling and Decision Support Systems.
• Self - starter with excellent analytical, verbal, documentation, inter-personal, problem solving skills and has proven ability to work effectively as both a team leader and a team member.
• Business Analyst with expertise in requirement analysis, translating business/functional requirements to technical team, developing use cases/user stories, business process flows, technical design specifications, user interface designs, test plans and test cases
• Understanding and Defining Business Process, Defining Project Scope, and Gathering and understanding of User Requirements through extensive interactions with users, developers, and other stakeholders
• Proficient in writing Business requirements document (BRD), Use Case Specifications, Business Rules and Functional Specifications, Systems Requirements Specification and Requirements Traceability Matrices
• Expertise in all aspects of project management - estimation, scoping, budgeting, capacity planning, task/resource management, streamlining deployment, release management and change management processes
• Strong experience working with EzCommerce and EzMAR applications in Pharma and Retail domains
• Experience of Software Development Life Cycle (SDLC) methodologies like Agile and Waterfall models
• Strong knowledge of Business Process Modeling Notation(BPMN), Business Process Reengineering and Workflow documentation
• Led and conducted Joint Application Development (JAD) sessions with Subject Matter Experts (SME) to extract & understand business objectives
• Good experience working with UX (User Experience) and CX( Customer Experience) teams and on SAP Hybris Commerce Suite
• Good understanding of SAP Hybris Commerce Architecture, Spring Framework, RESTful web services for the data model and mapping operations in the hybris platform.
• Assisted several Program/Delivery Managers in carrying out their responsibilities, pertaining to Executive Reporting, Budgeting, Resource Planning, Risk Mitigation, SOW/Invoice Preparation and Maintenance and RFP Preparation/Submission
• Expertise in Waterfall and Agile models, JIRA and Confluence, Aha and Microsoft TFS.
• Project experience includes client management, customer interaction, scope definition, workshops, change control boards and walkthrough sessions
• Experienced in using the ClearCase for the management of documents and in using the Clear Quest for defect tracking, customizable processes and lifecycle traceability Developed Use Case diagrams by analyzing the business process followed by Class diagrams, Activity diagrams and Collaboration diagrams using MS Visio
• Possess strong knowledge of Quality Assurance and worked closely with QA team on development of test plan, test scenarios, test cases, and sign-off on risks, and final status of implementation
• Command on writing SQL queries, experience working with Server Integration Services (SSIS) and SQL Server Reporting Services (SSRS).
• Created solutions using Java API(Application Program Interface)
• Command on writing SQL queries to perform Backend Testing
• Good experience working with A/B testing(Split testing) and User Acceptance Testing
• Experienced in working with IBM Rational Quality Manager and have knowledge with HP Quality Center
• Skilled in test procedure reviews, and regression, and user acceptance testing.
• Ability to quickly become proficient with internal workings of enterprise workflow systems, with a goal towards facilitating the development process

TECHNICAL SKILLS

Methodologies: Waterfall, Agile, Atlassian JIRA, RUP

Tools: MS (Outlook, Excel, Word, PowerPoint, Visio, Project), SQL, SSIS, SSRS, IBM Rational Quality Manager, HP Quality Center, Balsamiq Mockups, Visual Studio Team Foundation Server (VSTS), JIRA, Confluence, Snagit Editor, Aha

Languages/ Technologies: SQL, Java, HTML / CSS (exposure), SAP HR, SAP Hybris Commerce Suite

Databases: Oracle (10g / 9i), SQL Server, MS Access

Operating Systems: Unix, Windows

PROFESSIONAL EXPERIENCE

Confidential, Chanhassen, MN

Sr. Business Analyst

Responsibilities:

• Work with the business to assess the current business environments, processes and systems.
• Describe the standard functionality to the stakeholders, capture and document any changes from standard function or customizations required.
• Communicate complex ecommerce constraints and opportunities to non-technical decision makers.
• Understand the requirements and map them into hybris functionalities and translate high level business requirements into functional and technical specifications.
• Lead business requirement discussions. Gather and evaluate the business needs and document them as user stories in JIRA.
• Design business process flows, user interaction models, use cases/scenarios and create screen mockups/prototypes
• Participate in design discussions of issues and enhancements providing a technical expertise of the hybris ecommerce platform.
• Facilitate Daily Stand-up and Retrospective meetings and assist with Sprint Planning.
• Schedule grooming meetings with the team to communicate the business requirements and discuss the user stories
• Coordinate with the UX team as and when required and work towards enhancing the functionality of Hybris Commerce suite.
• Assist Hybris Architect and development team by obtaining functional clarifications from the SMEs during the project
• Collaborate with the Architect and the technical team to define the Hybris Commerce architectural style with RESTful APIs and using common standards such as json and OAuth2.
• Respond to any request for information or questions that arise during the development process
• Review the test cases created by QA team and suggest/advice modifications wherever required
• Work on UAT and communicate any discrepancies to the team
• Provide end user training on back office tools and create training materials

Environment: Hybris Commerce B2C 6.2, AEM (Adobe Experience Manager), JIRA, Confluence, Balsamiq Mockups, Microsoft Visio

Confidential, Louisville, KY

Sr. Business Analyst

Responsibilities:

• Worked as a Sr. Business Analyst on the Scrum team for EzMAR Application
• Interviewed Pharmacy users to understand their requirements. Visited Facilities and interacted with Nurses to understand their expectations from the EzMAR application.
• Worked with UX (User experience) teams, scheduled multiple meetings with the EzMAR Trainers and Implementation team to determine different possibilities to improve the EzMAR functionality.
• Created Ideas in the Aha Idea portal and derived Features and User Stories from Ideas after multiple discussions with the product team.
• Worked with the Product Owner to review the product Idea pipeline, prioritize the requirements and determine the potential enhancements
• Worked with the Technical Product Manager and the product analysis team to review the candidate ideas submitted.
• Participated in Sprints, which are three weeks long and played a pivotal role in building a potentially shippable product increment every iteration
• Attended the Daily Scrum, Sprint Planning Meetings conducted by the Scrum Master.
• Scheduled Discovery and Product Backlog Grooming meetings with the product team.
• Created Epics, Features and Product Backlog Items (PBI’s) in Team Foundation Server(TFS) and created mockup screens for the PBI’s in Balsamiq to help the DEV & QA get a clear understanding of the requirement.
• Used TFS to track and prioritize the backlog items and plan Sprints.
• Worked effectively with 10 member team and was SPOC for any enquires about the user stories
• Worked on writing functional requirements for EzMAR web service applications which were developed using RESTful technology and JSON format
• Worked with the technical team for creating JSON schemas which were required for the development of webservice applications
• Supported Sprint Releases with creating Release Notes and Enhancement Guide.
• Worked on putting together Training documents for the EzMAR Trainers.
• Constantly updated the General User Guide and the Facility Admin Guide with the enhancements released every Sprint.
• Attended Demo’s given by DEV & QA at the end of the Sprint to determine if Definition of done is met.
• Defined test plans, overall design for each test case and executed test cases in Rational Quality Manager (RQM)
• Worked on ShowNTell dashboard application and calculated metrics and KPI (Key Performance Indicators) for Order Accuracy, Order Efficiency and Order Readiness.
• Worked on UAT at the end of every Sprint and provided UAT Sign off.

Environment: Agile, Balsamiq Mockups, JIRA, Microsoft Visual Studio Team Foundation Server(TFS), IBM Rational Quality Manager (RQM), JSON, Snagit Editor, Aha

Confidential, Reston, VA

Sr. Business Analyst

Responsibilities:

• Executed role was of an arbiter between the stakeholders and the team
• Worked closely with the cross-functional team, articulated the vision, identified scope and priorities.
• Used Confluence connected to JIRA to create project plans and product requirements
• Used JIRA to create user stories and to track and prioritize the backlog items in a Sprint
• Discussed about the product backlog items with the team and declared the important items
• Participated in the project kick off meetings and performed requirement assessment
• Conducted JAD sessions to understand the requirement for the interface needed to load meter data into the database and outbound interfaces need to export data to other application including CIS billing system
• Configured the product for standard validation, editing and estimation methods available, based on the client requirement.
• Created the logic to perform custom validation required by the user using the logic builder tool offered by Confidential
• Prepared the functional design documents for the Confidential interface requirements
• Performed mapping of source data and the attributes to be stored in the database staging and the fact tables.
• Contributed in the Confidential effort to standardized the interfaces and make it reusable for future implementation rather than creating the customize interfaces
• Worked on Master data management(MDM) of the raw data coming from the meters
• Prepared process flow and UML Diagrams using MS Visio
• Created SQL queries to retrieve data from the database for integration testing purposes
• Used Server Integration Services (SSIS) for building high performance data integration solutions, including extraction, transformation, and load (ETL) packages for data warehousing
• Used SQL Server Reporting Services (SSRS) to create, deploy and manage reports.
• Used Excel Pivot tables to list unique values and summarize data.
• Documented Integration testing test plan along with the test scripts for the integration and user acceptance testing
• Conducted integration and user acceptance testing with the clients

Environment: SQL, SSIS, SSRS, .Net, MS Visio, Microsoft Windows 2008, Oracle 10g, MS Office, Confluence, JIRA

Confidential, Philadelphia

Sr. Business Analyst

Responsibilities:

• Always kept stakeholders interest in consideration and communicated the vision and roadmap to the team
• Used Business Process Modeling Notation(BPMN) to define the sales process
• Developed a good understanding of SAP Hybris EzCommerce Suite functionality and worked towards understanding the requirement and pain points of the clients
• Played a pivotal role and was SPOC (Single Point of Contact) for the Client and Internal team
• Effectively answered and clarified all the requirements questions of the 12 member team
• Worked with UX (User Experience) and CX (Customer Experience) teams to enhance B2B and B2C store functionality of SAP Hybris EzCommerce suite.
• Facilitated meetings with the Business process owners & SMEs to gather requirements
• Participated in Sprints, which are two weeks long and played a key role in the release of every sprint
• Involved in Product Backlog refinement and Release Planning of every Sprint.
• Assisted client in the development of the business requirements, including identification of opportunities for improvement and optimization of business processes
• Conducted interviews and Q&A sessions with the sales team to elicit their requirements and pain points
• Interacted with team leaders to identify and analyze given information, procedures and decision flows, evaluated existing procedures, methods and technical documentation
• Successfully used Agile/Scrum method for gathering requirements
• Responsible for the development and maintenance of Business Requirements Document (BRD) consisting of Functional and Non-Functional Requirements
• Developed Software Requirement Specification (SRS) document based on the business requirements
• Developed Design documents and kept track of progress of design and functional specifications
• Assisted with the screen design, report design and all user interface issues by providing detailed functional requirements
• Created Activity Diagram, Data Flow Diagrams, Use Cases, Business Process Flowcharts for the AS-IS Business Process and TO-BE business process documents
• Used MS-Project for developing project schedule and MS-Visio to define data flow diagrams, process flow diagrams and network diagrams
• Consulted with the development team to ensure requirements are being met through each stage of the project and also participated in change management during the development process
• Communicated with top management and other stakeholders regarding the project scope
• Designed manual test cases for scenario based testing

Environment: Microsoft Windows 2008, Oracle 10g, SAP Hybris, Java API, MS Word, MS Excel, MS Powerpoint

Confidential, New Jersey

Business Analyst

Responsibilities:

• Performed role of a Scrum Master, facilitated Scrum process and created an environment conducive to self-organization
• Organized Sprints and all Scrum meetings (Sprint Planning Meeting, Daily Scrum, Sprint Review Meeting)
• Developed User Stories throughout the Agile Lifecycle
• Used Excel extensively to track User Stories, Analyzed the Sprint Burn Down charts and reviewed defects
• Managed the Sprint Backlog
• Created detailed Business requirements documents (BRD) and Functional requirements definition (FRD)
• Created Activity Diagram, detailed Data Flow Diagrams, Use Cases, business process flowcharts for the AS - IS Business Process and TO - BE business process
• Prepared data mapping and data definition documents
• Managed new requests, scope changes and priorities with the business/request order
• Conducted JAD Sessions with the subject matter experts, stakeholders and other management teams for clarifying requirements and facilitating better communication
• Escalated necessary issues to Stakeholders so that these issues can be resolved in a timely manner
• Initial Point of Contact for review / input to Functional Specs.
• Kept day to day oversight of progress of Design and Functional specifications
• Built High level framework for test plan using BRD.
• Provided Business Analyst tasks and deliverables to PM for inclusion in Project Plan
• Coordinated with the team to organize business requirement discussion meetings with the appropriate decision makers to assure that open issues are addressed properly.
• Created testing documentation as needed such as Test Plan/ Test Strategy
• Worked closely with QA team to develop Test Plans and Test Cases as per the requirements. Maintained traceability of the test cases with the requirements
• Created and executed test cases in HP Quality center.
• Created and provided QA Metrics (summary and progress report) to management on a weekly basis.
• Created and customized new projects in the Quality Center

Environment: Java, Unix, Oracle 10g, SQL, MS Office,MS Visio, HP Quality Center, Rational Clear Quest and Clear Case

Confidential, New Jersey

Business Analyst

Responsibilities:

• Understood the business process, defined project scope, gathered requirements through extensive interactions with users, developers, and other stakeholders
• Effectively used Agile for requirement gathering and conducted user stories workshop
• Documented User Stories and organized Story Point discussions to understand the level of effort on project specifications
• Participated in Daily Scrum/Stand-up, Sprint Planning and Retrospective Meetings
• Kept track of the status of User Stories and updated the team accordingly
• Documented the current state process flows (Client On-boarding and operational) by interviewing Portfolio Managers and the MD of Currency Management
• Identified gaps with current state client on-boarding, billing and operational processes and technology architecture and made recommendations to remediate these gaps
• Performed a deep-dive analysis of CM Billing process
• Documented requirements in Use Case format
• Analyzed and standardized a dictionary of static data elements used for billing
• Developed requirements for the system to maintain this information
• Assisted Development team to understand the calculation logic to build code and workflow for approval, distribution, inquiry management and reconciliation
• Assisted in reengineering manual processes into automated processes
• Prepared Daily / Weekly Status Reports and Defect Reports and circulated amongst the team
• Processes were documented using BPMN 2.0 methodology

Environment: SQL, Java, Microsoft Windows 2008, Oracle 10g, MS Office,Sharepoint

Confidential, Charlotte, North Carolina

Business Analyst

Responsibilities:

• Worked as a liaison among stakeholders in order to elicit, analyze, communicate and validate requirements for changes to business processes, policies and information systems
• Analyzed the current (AS-IS) levels of compliance within the organization for Senior Political Figures
• Documented the gaps between the existing and required level of compliance to scope project
• Participated in JAD sessions with external vendor - Safe Banking Systems (SBS) to understand the technology behind screening the senior political figures
• Gathered requirements for data transmission standards between BOA and SBS
• Documented the BRD, FRD, High Level and Low Level Designs for use by technical teams
• Lead daily team meetings to ensure the project was on track to meet the timelines and that all risks were accurately identified and accounted for
• Managed project backlogs and facilitated planning sessions towards streamlining releases
• Provided Walk-Thru to QA during requirement review sessions
• Backend Testing using SQL queries on SQL Server tables to ensure data integrity
• Facilitated in User Acceptance Testing activities

Environment: SQL, .Net, MS Visio, Microsoft Windows 2008, Oracle 10g, MS Office

Confidential

Responsibilities:

• Involved in JAD sessions and requirement gathering sessions to record the rules by which certain statements of a customer can be combined
• Met with business partners and back-end stakeholders to understand the process of statement preparation and mailing to document the accurate savings as a result of the initiative
• Documented the business requirements, risks associated with combining statements and steps to mitigate these risks.
• Ensured the known and unknown risks were accounted for in the budget of the initiative.
• Coordinated with technical teams to ensure they understood the requirements accurately.
• Assisted business partners with User Acceptance Testing
• Assisted Development team to understand the calculation logic to build code and workflow for approval, distribution, inquiry management and reconciliation
• Processes were documented using BPMN 2.0 methodology

Environment: SQL, .Net, MS Visio, Microsoft Windows 2008, Oracle 10g, MS Office

Confidential

Business Analyst

Responsibilities:

• Played a crucial role in the development of Salesforce Tracker that automates the entire sales cycle
• Understanding the complete sales cycle - Identify prospects, cold calling, lead generation, assess the requirement, meetings with technical team, submitting proposals for RFI/RFP, organize commercial discussions and close deal
• Conducted Interviews, Surveys, Q&A sessions with the sales team to understand their requirement and pain points
• Conducted JAD Sessions periodically with various stakeholders at various phases of the Software Development Life Cycle (SDLC)
• Worked with the Project Manager in development of the Project Plan
• Documented the High-level requirements to define the timelines and scope of the project
• Analyzed and translated High Level Functional Requirements in to design documents that helped the team to understand each requirement along with the in-scope and out of the scope
• Communicated the requirements to the development team and worked with them to refine the scope
• Identified and documented issues, risk, gaps and their impact and provided recommendation and alternatives to develop the application to meet the user requirements
• Served as a liaison between the sales team and the development team
• Managed and documented the changes to the baseline requirements through effective application of change control process
• Developed and maintained Requirement Traceability Matrix
• Conducted walkthroughs and defect meetings periodically to assess the status of the testing process and discuss areas of criticality
• Provided training to the sales team and developed user training manuals
• Coordinated the User Acceptance testing with the end users

Environment: C# .Net, Oracle 9i, MS Word, MS Excel, MS Powerpoint

Confidential

SAP Business Analyst

Responsibilities:

• Assume a key role in opportunity planning, strategy, solution approach and competitive positioning
• Develop presentation material and demonstration scenarios to show how the clients existing business processes can be mapped against SAP R/3 or will need to be enhanced
• Coordinate meetings between internal SAP team and customers throughout the project life
• Collect detailed requirements from the business users and document the in-scope and out-scope requirements
• Prepare PPT’s, Business Case Studies and MOM (Minutes of the Meeting)
• Work with SAP Director to fine-tune the scope of the project
• Prepare and submit the SOW/Proposals as a response to received RFQ/RFP
• Organize Kick off and Go-Live meetings
• Manage the sizing and scoping of the projects
• Document the client’s AS-IS SAP Set up and TO-BE SAP System
• Contribute to the SAP sales pipeline and revenue increase, through participation and coordination of demand generation activities, including customer workshops, tradeshows and company events
• Collaborate with sales teams in order to promote effective sales methodologies and the introduction of new marketing strategies
• Travel with Sales Director and SAP Director to various client locations
• SPOC (Single Point of Contact) for the Client and Internal technical team
• Played a crucial role in many SAP Projects including SAP End-to-end Implementations, SAP Module Implementation, SAP Upgrades and SAP AMS
• Pitched in a Business Plan to SAP India for Re-seller partnership and got approval

Environment: SAP, MS Word, MS Excel, MS Powerpoint, Microsoft Windows 2008