OBJECTIVE:

• Detailed highly skilled process mapping, end to end Travel and Expense Implementation.
• End user trainer for SAP Confidential, SAP HCM, SAP RTP, MD. Trained end users in Travel and Expense in over 188 countries and large groups in UK, Denmark, Manila and India.
• Functional analyst with excellent communication skills both verbal and written. Great problem - solving skills and managing stakeholder expectations.
• Self-motivated and highly driven. Enthusiastic worker with a positive outlook and can work in a team environment as well as autonomously.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Implementation Consultant

Responsibilities:

• Implementation of publishing and media tool
• Requirements gathers, solutions consulting
• Project management
• Liaising with internal client coordinators and external client management
• End user training - virtual
• End user training - material creation
• JIRA/Salesforce/SharePoint
• API integration to media tool
• Time management

Confidential

Senior Implementation Consultant

Responsibilities:

• Project managing and client expectation management
• Client requirement gathering
• Site build and demonstration with requirements
• Senior Management training, Admin and End user training
• Reconciliation with master data - employee data - finance data
• Data migration, employee and finance data and validation
• Connecting Finance integration pieces with various Finance solutions
• Training methodologies documentation, training videos and user manuals
• Liaise with UK counterpart’s enhancement requirements and suggestions
• Building a network of successful trainers within the team and sharing ideologies on best practice and implementation methods
• Agile/Scrum methodologies
• Stakeholder management

Confidential

SAP Confidential Travel Expense Consultant

Responsibilities:

• SAP Confidential T & E Functional specialist
• Testing confit
• WRICEF
• End user and Super user training
• Preparing training manuals
• Requirements gathering
• Creating test data and testing and updating ALM
• Solutions consulting with key business stakeholders

Confidential

Senior Implementation Consultant

Responsibilities:

• Onboarding Clients
• End to end Implementation
• Training (end user - Finance teams - SME group/Super User)
• Agile Methodologies, Kanban, Scrum, Sprint, Prince2
• Responsible for weekly reporting, forecast and budgeting
• Engage with stakeholders to provide project updates, user trainings
• Manage stakeholder expectations and stakeholder management
• Improve end user experience with Confidential
• Projects Coordination, timeframes and updates
• Prepare test cases/scenarios and test solution
• Customer engagement and customer support
• Coordinate with multiple service providers, Bank, ERPs, Resellers

Confidential

Business Analyst

Responsibilities:

• Manage and implement VisiCase, Pay Global, Upgrade Great Plains
• Analysis of Client managed NDIA/NDIS
• Business Case
• Template Design
• Agile Methodologies, Kanban, Scrum, Sprint, Prince2
• Process mapping - as it and to be process
• Responsible for weekly reporting, forecast and budgeting
• Engage with stakeholders to provide end user updates
• Manage stakeholder expectations and stakeholder management
• Improve end user experience with SAP Confidential
• Projects Coordinator/ Business Analyst to develop business cases for the system enhancements

Confidential

Business Analyst SAP Confidential

Responsibilities:

• Manage and implement Request for Change logs, SAP, PeopleSoft
• Analysis of Confidential data with Fraedom Data (Travel & Expense Spend)
• Business Case
• Template Design
• CX Mapping, Storyboard
• Agile Methodologies, Kanban, Scrum, Sprint
• Process mapping - as it and to be process
• Responsible for weekly reporting, forecast and budgeting
• Monthly reporting revenue and costs headcount and leave
• Preparing communication for stakeholders and end users
• Review of SAP Confidential Travel and Expense
• Engage with stakeholders to provide end user updates
• Manage stakeholder expectations and stakeholder management
• Improve end user experience with SAP Confidential
• Projects Coordinator/ Business Analyst to develop business cases for the system enhancements

Confidential

Pre-Implementation Consultant/ Service Coordinator

Responsibilities:

• On boarding clients with information of Implementation expectations
• Educating clients on how to use the tool within Confidential Solution
• Responsible in building customer relationship and related account management. Got over 20 compliments from customers within a year.
• To develop strategic plan and to understand from customers' challenges in a tactful and assertive manners. With use of professional sense to tackle in customer complaints and turn complaining customers into loyal customers.
• To act as the link between the customers and internal parties by maintaining regular contact with both parties, ensuring of effective communication.
• Ensuring that all operational activities are meet with Company SLA.
• To monitor service performance, and proactively formulation and managing service quality and recovery plans, involving other operational function points as appropriate.
• To compile management information reports and analysis from the departments
• Monitor client service requests and assist in resolution
• Training team members on client liaison and customer support

Confidential

SAP Interface Support and T&E Analyst

Responsibilities:

• Investigate data abnormalities and resolve data quality issues to ensure data integrity.
• HCM HR integration, Data quality assurance
• Provide SAP data support and issue resolution.
• Maintain SAP data integrity to ensure interface with widerMetcashsystems.
• Collaborate with the SAP Technical Support Team and source system owners where need be for efficient resolution of support issues and implementation of change requests.
• Provide analytical support to the SAP Functional Support team and wider user community as required
• Provide Confidential end user support and solution support
• Administration for Confidential
• Coordinator Confidential solution training
• Master Data cleansing Oracle, SAP

Confidential

Business Process Analyst- SAP

Responsibilities:

• Work with SAP HCM to ensure data quality, reconciliation of HCM data to SAP
• Working with Solution design and implementation aspects of Business proposals
• Development of Training, conducting end user training ESS, MSS (self-manage tools)
• Customer Experience Mapping
• Training around 30K end users, face to face training and Webex training
• Testing material for HP Quality Centre and UAT testing
• Go Live for all country readiness and sanity check to ensure solution is working as per requirement
• Analysis of all test data from Test Factory and test data from business for transport movements in different system Dev. System, Test System, UAT system, Systems Integration T
• Checking config. In different systems to ensure correct items are developed
• Stakeholder communication and end-user communication, performing testing
• Hypercare incident Management and resolution actions to be taken and resolved
• Testing TEM/NWBC data and quality check on all test cases
• Master Data Cleansing, PeopleSoft, SAP
• Provide Hypercare support to various business partners
• Liaising with Confidential consultants on system configuration and solution design

Confidential

Business Process Analyst

Responsibilities:

• Assist project manager to finalize and fine tune the detail project plan
• Ensure project implementation schedule is followed through by responsible stakeholders
• Ensure project schedule conflicts are addressed/escalated to correct level and resolved
• Ensure progress tracking and monitoring happen in a periodic manner and send regular status updates to relevant stakeholders
• Ensure Business Process Support Governance is followed throughout project phases and ensure such Governance become an integrated part of day-to-day Business Support activities
• Ensure successful pilot run
• Ensure smooth hyper care phase
• Ensure conflicts are resolved between stakeholders, root course for conflicts identified, addressed and resolved
• Ensure BPS KPI monitoring after hyper care phase

Confidential

Credit Supervisor

Responsibilities:

• Supervisor of 3 permanent and 2 contract staff
• Payment negotiations with Hospitals/Private/Public sector
• Ledger of 1500 Customers - excess $90million in outstanding debt
• Successful implementation of SAP and training staff Finance Module
• Process improvements with SAP receipting, Customer Service disputes team set up
• Credit Process improvements and SOP’s for SAP implementation with various divisions within the company
• Liaising with Medical Health Funds/Hospital CFO’s/Private Patients
• Reduced 90-day ledger by creating spreadsheets with various devices and ensuring ownership by sales team. Creating transparency in actual collections as per sales and revenue.
• Assisting temp and permanent staff in various methods of collections and reconciliation of an account. Ensuring an understanding with staff on objectives and reviews.
• Establishing Credit policies, processes and procedures. Lowering the DSO from 89days to 64 days over 60 day’s debt in 4 months. Teaching staff time management skills and
• Negotiation skills to keep within credit terms and agreements.
• Arranging meetings with various FC and Managers with private health and hospitals to negotiate payment terms and conditions on credit accounts.
• Ensuring credit terms and policies were maintained on time.
• Month end reporting for initial 3 months after SAP implementation on JD Edwards and then financials entered into SAP.
• Implementing SAP R3 from JD Edwards. Ensuring all back up data was cleaned and ready for upload and testing of various AR modules in the testing environment to enhance smooth transition. Training of all Credit staff on SAP modules in AR function and Sales and Revenue. Logging of errors in training manual and system. All staff were efficiently and successfully trained in AR and Sales modules with SAP. Transition was smooth and operation was positively taken on-board.

Confidential

SAP IMPLEMENTATION/CORE TEAM

Responsibilities:

• Learning Finance OTC/RTP/HR Module for implementation
• Prepare data HCM, HR reconciliation, HR Pay implementation
• Preparation of Legacy system data for data migration from People Soft to SAP
• Data cleansing and maintenance of legacy system data
• Testing and verifying system upgrade progress throughout process implementation
• Preparing training manuals and delivering training to more than 250 staff all over Australia and NZ
• Hypercare support to Asia Pacific, Latin America business partners
• Master Data Cleansing, SuccessFactors, PeopleSoft
• Liaising with internal and external staff/clients to outline key areas of improvement and focus on implementation
• Data control/ raising service requests and change requests to ensure system was working to optimum standards
• End user training and refresher training manuals
• Travelling to various countries to learn AR and Travel and Sales Management modules for SAP R3 implementation. Creating training manuals for more than 250 staff throughout Aus. and NZ. Involved in unit testing UAT testing, gap analysis, training and development of training material, troubleshooting and post go live support. Acquired in-depth knowledge of business process and training methodologies. Preparation of core data migration into SAP from EDI enterprise.
• Successfully trained all staff across two countries and many states in a period of 6 months and refresher courses as well. Implementation was successful and full functionality of system was given to support centres without any glitches.
• Personal achievement was training various staff from different backgrounds and understanding of systems and adapting to change. Understanding of training methodologies also gave me an insight into human behaviour and their characteristics.

Confidential

Credit Supervisor

Responsibilities:

• Supervise team of 6 staff
• Managed more than 1000 active account, debt management
• Risk management of account, month end reporting
• Staff appraisals, KPI’s collection tool, reporting for top customers to management
• Liaising with internal and external customers and customer visit, negotiating payment terms and conditions
• Monitored monthly DSO. Reduced DSO from 90 days to 32 days over an initial period of 9 months. Implementation credit policies, credit agreements and ensuring credit checks are maintained. Developing strategies on collection of aged debt to current debt. Managing correct data on customer files and contact details on system. Preparing reports on daily credit activities and process orders and release orders. As a supervisor I looked after top 200 clients within the Shipping industry. Maintain a positive and healthy rapport with staff and management. Training staff on keeping customer logs, creating dispute resolution and effective methods of ensuring disputes are actions. Training staff on collection calls and monitoring of risk accounts and high valued customer accounts. Training credit staff on collection calls.