SUMMARY:

• SAP Project, Program manager with 16 years of total experience in IT Project/Program Management, Client Engagement, SAP Project Management, SAP Implementation, Template Development, Rollout, Production Support, ITIL based Service Delivery, Solution development, Technical support, Managing large and complex support and development programs. Hands on consulting experience in SD, MM.
• 7 years of middle management experience of CPG industry in the area of logistics and planning.
• 9 years of IT Project/Program management and Consulting experience. Demonstrated efforts Project/Program Manager for SAP, SAP - BW, SAP-SRM, Oracle projects. Hands on consulting experience in SAP SD and MM, ITIL V3 based SAP technical support (ABAP, Basis) overseeing performance tuning, technical optimization.
• On site delivery lead for a large and complex managed services support program for world’s leader in beverages
• Provides leadership to program of 145 FTE with SAP, BW, SRM, CRM, APO technologies and non-SAP technologies
• Provide Second Level escalation for all functional, technical issues or program issues, Manage leadership communication
• Manage Service transitions, CMM compliance of projects, Client standard compliance
• Manage Continuous Service Improvements with Committed productivity improvement of 15% year on year.
• Collaborate with other service providers to ensure end to end service delivery
• Recently took over as project manager for the technical support services (Basis and ABAP) for international business.
• Experience of leading large (140 members) team, involving varied technologies / platforms like SAP, BW, SRM, CRM, Oracle. Providing ITIL-V3 based support.
• Functional Lead/Program Manager for multiple projects of various natures, varying degree of complexity and size; this includes SAP implementation, Global Template development, Rollouts, Production Support, Business Transformations.
• Solution development for complex, multi technology Proposals, Solution architecture, Customer aligned solution development for pre-delivery cycles. Providing solution direction to partners and - Provide Subject Matter Expert guidance to CFG
• Hands on experience in SAP Projects with various client facing capacities such as consulting, project management, functional lead, relationship management and scope management.
• SAP certified in MM, with extensive experience and competency in SD. Sound knowledge of SAP Best practices for CPG and WSD industries.
• Worked in various capacities for large business transformation program for leading US based CPG client including Focus Area Lead, Integration Lead, Testing lead, EDI BAT lead.
• Hands of experience on interface technologies, messaging standards like EDIFACT and X12.
• Global Project Manager for global template roll out. Managed Day-to-day operations, adherence to the program standards, Manage risks and scope and leadership communication.
• Lead SIT (System Integration Testing), BAT (Business Acceptance Testing) Cut over and hyper care as integration manager.
• A focused leader with polished communication skills and expert analytical, relationship management and coordination skills. Work with close collaboration in multivendor environment. Experienced in working in various cultures in the world. Worked in varied industries like heavy engineering, Consumer goods, telecom and pharmaceuticals.
• Exposure to SAP TM 8.0, SAP CRM, BW, APO, BOBJ, SRM, SAP PI
• Accomplished Logistics Manager Managing logistics for all India for leading foods major in India. Pull system of delivery and developed case fill rate matrix.
• Developed optimization models for sourcing and distribution center locations in developing manufacturing foot print.

PROFESSIONAL EXPERIENCE:

Confidential

Technology: SAP ECC, SAP BW, SRM, CRM, APO, BOBJDuration:18Month. Cont

Onsite Delivery lead

Responsibilities:

• Provides leadership to all project activities for the engagement
• Service delivery responsibilities such as project plan reviews, milestone reviews, CMM compliance of projects, etc.
• Resource management - hiring right resources,, motivation, etc.
• Responsible for all projects in the category
• Single point of contact for the respective CLIENT project managers
• Securing sign-off from the CLIENT application lead(s) on project initiation requests, project scope, and changes to scope
• Overall responsibility of transition Management. Oversee the delivery of successful transition.
• Drive Continuous service Improvements
• ITIL based Technical (Basis and ABAP) support delivery for international bottler groups

Confidential

Technology: SAP ECC, SAP BW, SAP SRM, OracleDuration: 18 Months

Global Service Manager

Responsibilities:

• Bottom line responsibility of SLA and QoS
• Plan and execute the transition.
• Ensure quality documentation of knowledge.
• Develop OLA with other tower service providers
• Develop and deploy SOP
• Develop and deploy PPM.
• Tracking project deliverables and resources
• Staffing and
• Monitor and ensure adherence to SLA and “Quality Days” for customer.

Confidential

Technology: SAP ECC 6.0Duration: 4 Months

Global Project Manager

Responsibilities:

• Represent the project in overall Millipore integration program
• Over all responsibility of project success
• Coordinate with partner systems and ensure synchronisation of the efforts.
• Manage cross project dependencies and related risks.
• Compliance to pharma validation and Client defined project template
• Answerable to the steering committee
• Manage the cut over.

Confidential

Technology: SAP ECC 6.0Duration: 2.5 years

Offshore Lead

Responsibilities:

• Cut over planning
• Production support during hyper care
• Hand over and
• Progress tracking and client management
• Documentation consolidation.
• SIT/BAT Lead US TOM ( ) - Lead a team for SIT (in progress)
• Test case development
• Coordination with testing team and solution team
• SLA maintenance for fixes
• Coordination with technical team for timely resolution of defects.
• Progress tracking and client management
• Analysis of US Business process
• Conducted Blue printing session and did the requirement analysis and definition.
• Fit /Gap analysis and developing solution for gaps.
• Managing integration aspects of the design.
• Variant mapping for global template.
• Master data identification
• Build custom objects, Customization, “Z” customizations, unit testing and solution demo.
• SIT Box validation
• Learning material development.
• Change management
• Analysis of current business processes and interaction with system process across markets.
• Standardization of processes and variance mapping.
• Process mapping with compliance to SCOR (Supply-Chain Operations -model) framework
• Gaps identification and solutionizing.
• Development of preconfigured global system and testing
• Couple of key processes that gave significant benefits to the client was - Customer Cross Docking and gATP enabled shipment planning.

Confidential

Technology: SAP ECC 6.0 Duration: 1.5 years

Project Manager (Support, Rollout and Upgrade)

Responsibilities:

• Coordinating with Confidential team for escalation and/or resolution of technical issues in time.
• Identifying performance/Business process pain points & designing solution around it
• Defining tools, standards and design SAP applications/programs to address issues and improve system architecture and performance
• Requirement Gathering from Syngenta IS team for Business process changes (Fit-Gap Analysis); preparing Functional Requirement Specifications
• Suggesting and executing process improvements. All these improvements have resulted in over 1mn. USD savings for client.
• System monitoring and stabilizing.
• Supporting requirements and establishing SLA’s to support the process.
• Maintaining SLA and supporting during releases
• Knowledge transfer
• SDLC process compliance and consulting.

Confidential

Technology: SAP ECC 6.0Duration: 6 months

Project Lead

Responsibilities:

• Coordinate for Installation of client.
• Coordinate for installation of appropriate service packs, notes following are the key processes out of total 29
• G20: Sales Order Processing Inbound via EDI
• G63: Extended Rebate
• G66: Beverage Delivery
• G70: Direct Store Delivery with Empties
• G82: Transportation Management
• W21: FSCM Dispute Management
• W40: Order to Cash
• W41: Advanced Shipping Notification via EDI - Outbound
• Troubleshooting and testing of the BP
• Developing the material.

Confidential

Technology: SAP ECC 5.0Duration: 1 year

Functional Lead

Responsibilities:

• Requirements gathering, Gap analysis (Blueprinting)
• Developing “To Be” process, blue printing.
• Customization and testing
• Specifying and testing custom development.
• Introducing and implementing messaging standard of EDIFACT
• Designing, specifying, and testing interfaces
• Co-ordinating with third party logistics service provider to ensure timely and within budget execution of project.
• Accountable for on time delivery of project within budget. Leveraged GDM for this.

Confidential

Technology: SAP ECC 5.0Duration: 6 months

Lead Consultant - SAP

Responsibilities:

• User requirements gathering
• Preparing Functional Requirement Specifications
• Coordinating with Offshore team
• Ensuring the on time-Quality deliveries to the client
• Conducting User
• Ensuring smooth knowledge transfer
• Understanding client business profile
• Process improvements
• SAP functional support and coordinate custom development

Confidential

Technology: SAP ECC 5.0Duration: 2 years

Process Developer

Responsibilities:

• Project preparation and initial
• Project charter preparation
• Preparation of business blue print for planning.
• Project realization.
• Unit testing
• Integration testing.
• Go-live And Hand holding ( Confidential pilot site)
• Lead the team for rollout in south branch for the same project.
• User
• Cut over management
• Master data preparation