SUMMARY:

• 13+ yrs. of SAP Consulting experience in IT industry with various ERP SAP SD/ EDI/ VISTEX/GTS/CRM/MM with SAP Implementations, Support Projects, Rollouts, Change Request, Enhancements and Upgrade Projects.
• Results ambitious, Customer focused Business consultant with Expertise in all phases of SAP SD (Sales and Distribution), SAP EDI ( Electronic Data interchange ) SAP GTS Global Trade Services and SAP VISTEX implementation which includes blueprinting, gap analysis, mapping, prototypes, creating as - is and to-be documentation, design, developing, preparing functional specifications, programming specifications, user manuals, testing, go-live, user and post production support and troubleshooting tickets.
• Extensive work experience in Automotive, Manufacturing, Agriculture, Electronics, Energy, Food and Beverages, Chemical & Health Care, Consumer product industries.
• Extensive experience with SAP OTC (Order-to-Cash) and P2P (Procure-to-Pay) business processes.
• Extensive experience in EDI related communication of SAP and IDocs customization.
• Extensive experience with ABAP/4 Reports, Interfaces, Customization, Extension, EDI, ALE, IDocs.
• Good understanding in SAP VISTEX IP Module like Sales Rebates, Purchasing Rebates, Sales Incentives, Charge Backs and Bill Backs.
• Extensive worked on SAP GTS Compliance Management and Customs Management
• Worked on interface projects like Ecommerce and Microsoft CRM projects.
• Worked on RFP’s, Team Management, Project Plan, Test Strategy, Test Plan, Test cases, end-user and post Go-Live support Activities.
• Contributed to company growth by bidding projects, preparing proposals and strategic alliances, Committed professional who is able to establish rapport quickly with clients Skilled at Preparing BPP, procedures manuals, business users, mentoring junior consultants and providing ramp-up knowledge transfer to new hire consultants.
• Project management experience and leadership skills and Ability to effectively interact with all levels of business and work with virtual teams.
• Excellent Communicational and Interpersonal Skills.
• Extensive Experience with configuring Sales & Distribution in Order Management process like Order to Cash process, Organization Structure, Master data Set up, Configure Sales Documents types, Item Categories types and Schedule line Category determination, Copy Control set up for Sales, Delivery and Billing document type, Contract and Scheduling Agreements, Shipping and Deliveries, Invoicing, Availability Check & Transfer of Requirements.
• Hands on experience in SAP Sales and Distribution for Basic functions, Intercompany Billing and Payment card process, STO (Stock Transfer process) and Third party order processing, IPO (Individual Purchase Order ) Consignment Sales Process and Rebate process, SD BOM ( Bill of Materials), Material Listing/Exclusion and Variant Configuration.
• Experience with configuring Sales & Distribution module of SAP R/3 Pricing Procedure Determination, Tax Determination, Credit Management, Output Determination, Partner Determination, Text Determination, Free Goods Determination, Shipping Point Determination, Storage Location Determination, Route Determination.
• Worked on assisted and documented a variant configuration solution. Worked on Super BOM, Super routing, characteristics, values, classes, and preconditions, Configured complex surcharges for configurable materials. Worked on preconditions, selection conditions, dependencies and constraints.
• Extensive experience with SAP OTC (Order-to-Cash) business Process and Product Catalog.
• Extensive worked with integration SD/MM/FICO Modules and SD Reports, Queries and Form changes.
• EDI New Partner profile set up like maintained Inbound and Outbound Parameters for Customer s define Partner Role, Message type, Message Variant and Message functions and process code for Sales, Delivery, shipment and invoice and Receiver port.
• Experience implementing EDI message functions 850, 855, 856, 810 etc..
• Experience in ALE errors in IDOC processing, Creation of IDOC, segments, Check IDOC status, IDOC ready for processing, reprocessing the IDOC’s, Error handling of the inbound and Outbound IDocs.
• Hands on experience in Compliance Management and Customs Management.
• Expertise in Configuration Basic and General Settings in SAP ECC system and SAP GTS system.
• Extensive experience SPL Screening, Embargo, License Management in Compliance management.
• Good Understanding in Product Classification, Legal Regulations, ECCN, Schedule-B and HTS numbering, Customs Export Declarations.
• Extensive experience with P2P (Procure-to-Pay) business processes.
• Inventory Management: Customizing done in Goods Movements, Cross Company and Intra-company Stock Transport orders using Stock Transport order (STO), Third Party Orders, Material document of Goods Receipt,
• Adopted stock transfer techniques to assist in plant to plant stock transfers and cross company stock transfers using Stock Transport Order.
• Worked extensively with configuration of the SAP CRM module including the Copy control, Quotation management, Order management, Pricing, Contract management, Rebate processing, Activity management, Territory management,Installed base management, Service contract processing, Service agreements, Service contracts, Service plans, Service order processing, Resource planning, Service confirmation, Service billing and Complaints.
• Worked SAP CRM Basis Customizing Status profile, Data Profile, Organization profile, Partner profile, Text profile and Action Profile, Worked on extensively Data flow between SAP ECC to SAP CRM system like Customers, Material and sales documents.

TECHNICAL SKILLS:

Languages: ABAP/4

Operating Systems: UNIX, WINDOWS NT, Windows Professional, Windows XP and DOS

Tools: /Utilities: ABAP Debugger, Run time Analysis.

SAP Tools: SD, EDI, GTS, VISTEX .MM, CRM, PS, and CS Modules.

ERP: SAP R/3 4.0B, 4.6c, 4.7, ECC 6.0 SAP CRM 4.0, 7.0, Vistex 60E,GTS 8.0 and 10.1 versions

WORK EXPERIENCE:

Confidential, Charlotte, NC

SD LEAD

Responsibilities:

• Support different Landscape Flow 40B, Flow ECC5, Flow ECC6, Clyde Union 4.6C and Clyde Union ECC6.
• Working Request, incident and change order based on priority and assigned offshore team members as well.
• Conducting weekly status meeting offshore team and business update the status of change order, incident and request.
• Worked on interface with ECC6.0 to Microsoft Dynamics CRM for quotation set up interface through webmethods.
• Worked on E-commerce project with ECC 6.0 to Hybris system through interface Data Hub.
• Resolved the Request and Incidents based on the service desk priority, if required any changes in the incident or request we cancelled the request or incident and raise the change order in ChaRM process.
• Working Change order based on priority in the service desk, Complete the change order with in the SLA’S.
• Working related to changes to configuration, Reports, Output changes Smart forms and Scripts.

Confidential, Davenport, IA

SD/EDI LEAD

Responsibilities:

• Understanding the Business requirements and preparing the Functional specification for Very high, High, Medium and Low priorities programs.
• Designed and developed standard IDoc changes to custom IDoc to meet the customer requirements, tested the changes and involved in addressing the go live issues.
• Maintain the Partner profile for the Inbound Orders message functions850 and outbound message functions Delivery 870, 856and Invoice 810 in AG systems.
• Maintained the table entries in VOE4, VOE2, ZTAB- ZVA0 FWDAGT, ZTAB /DEEREAG/V IDOC, /DEEREAG/VENHDEF, ZTAB- /DEEREAG/VENHVAL) in AG systems.
• Maintain the Partner set up for the all the scenario’s Lowes Orders, Lowes Special Orders, THD Orders, THD.COM Orders, Consignment process.
• EDI New Partner profile set up like maintained Inbound and Outbound Parameters for Customer s define Partner Role, Message type, Message Variant and Message functions and process code for Sales, Delivery, shipment and invoice and Receiver port.
• Experience in ALE errors in IDOC processing, Creation of IDOC, segments, Check IDOC status, IDOC ready for processing, reprocessing the IDOC’s, Resolved the IDOC errors., EDI / SAP error trouble shooting and resolution.
• Testing the entire scenario’s Lowes Orders, Lowes Special Orders, THD Orders, THD.COM Orders, Consignment process in CAG, AG2, QAG systems.
• Test all Output EDI scenarios and Resolved all Output EDI errors for Lowes Orders, Lowes Special Orders, THD Orders, THD.COM Orders, like sales order output types ZOSR Order confirmation EDI, Delivery Print output ZC01 pact list, ZC02 Ship List, ZC03 Bill of Lading, ZC04 Delivery ASN EDI, ZOSR Order status Report EDI, ZOS2 Order status PGI EDI and Invoice ZC01 EDI.
• Worked on SAP SD Extracts Reports Shipment Extract, Mass Order Extracts, Customer master extract and Material master extract.
• Preparing the all the test scripts for each Scenario’s in QC tool and Run the test scripts to Business and End users testing.

Confidential, Palo Alto, CA

SD/EDI LEAD

Responsibilities:

• Handling off shore team, weekly set-up the client call for review the CR as well as incident.
• Handling Service request and incidents, Effort Estimation for CR, Incident Resolution within the SLA’s
• Preparing Solution Approach document for Enhancement and take the approvals for ECR meetings.
• Assignment of the incident as well as Change Request within the Team.
• Preparing the Solution Approach document and Quality test plan for take the approvals from ERC Meetings.
• Start the changes in ERD system and prepare the ERD test result and Code review documents from technical side, and then move the changes from ERD system to ERQ system.
• We request to the user’s test it in ERQ system, once get the user confirmation in ERQ system and take the user signoff for production movement.
• Weekly once changes moved from ERQ to ERP system, once get the user confirmation in ERP system and then we can change the status resolved in service now as well as all documents placed in service now in particular CR’s.

Confidential, Lake Forest

SD LEAD

Responsibilities:

• Handling Support tickets/SR, analyzing & assigning to team, completing task on time, Preparation / Configuration changes/Approval of CR’s.
• Perform Unit Testing and support System Integration (SIT) and User Acceptance Testing (UAT) of applications
• Preparing the all the test scripts for each Scenario’s in QC tool and Run the test scripts to Business and End users.
• Handling off shore team, weekly set-up the call for review the SR as well as incidents.
• Coordinating with Onsite Team/Client Review, Weekly setup calls for review with IT team/internal team.
• Issue Resolution within the SLA’s, handling Service request and incidents, Effort Estimation for CR.
• Providing estimation of time & resources; leading from SD till execution, handled offshore team, implementing OSS, Cross module solution.
• Provide the support for release activities like Transports move to production system and monthly twice.

Confidential

SD/GTS Team LEAD

Responsibilities:

• Handling the team, set-up weekly meetings with client and updated inflow, outflow and outstanding issues in the PR4 and PR2 system as well as sharing the strategy plan for reduce the outstanding the issues.
• Set-up Sales team meetings and implementing the stagey plan for reducing the incidents and update the status to the business and IT team.
• Handling incidents, change request and problem incidents for the Philips lighting process.
• Preparing for weekly shift roaster to the consultant as well as some times provide the weekend support to the client like Crisis issues, Move the CR to production.
• Working on Philips Specific Z functionalities like DRM.
• Worked on Product Catalog, price allowed for variants of a catalog, assign classification classes to catalogs.
• Handling DRM related tickets on Day-to-Day business provide the solution to the client and closed the incident with in SLA’S.
• ON-Call support, maintaining & Responsible for Completing Issue tracker.
• Ability to take and give directions/instructions and provide assistance through completion of tasks.
• Hands of experience in using the support tool HP Service Manger 7.

Confidential

SAP SD Functional Lead Consultant

Responsibilities:

• Conducting the scooping / design workshops for the business people. Explaining the existing one sap business process to the business people, finding out their business process and documenting the gaps.
• Analysis of Scoping Sessions, User Requirements and Finalization of Blue print.
• Preparing the functional design documents for conversion requirements in SD like customers, material, item proposals, customer info records and other RICE objects.
• Preparation of functional specification, document, Understanding of Client requirement, design and develop Sales Process for smooth flow of operation.
• Configuration of Sales and Distribution modules and involved various testing process and Go live and Support activities.

Confidential

SAP SD Functional Lead

Responsibilities:

• Given the Delta functionality to the COE’s team, Version Upgrade from 4.6 C to ECC 6.0
• Before and after CPC (Code page conversion) and Unicode conversion tested all the reports from respectively modules.
• Randomly check the Authorization test for users, testing of new developments and reports in ECC6.0, testing all Business process cycle with all company codes in every system.
• Responsible for issue resolution, coordinating unit test and integration test, User, Cut over activities.
• Execution of the test scripts in ECC 6.0 Sand box which includes unit test scripts, integration test scripts.
• Resolving the issues during UAT.
• Guiding testing team in Automating the Unit and Integration test scripts in QTP.
• Resolving the issues during user testing and Post Go-live support.

Confidential

SD Functional Consultant

Responsibilities:

• Handling Support tickets/Cases, analyzing & assigning to team, completing task on time, Preparation / approval of CR.
• Issues resolved like pole wise Asia Specific, Europe and America.
• Handling Tickets on Day-to-Day business, interacting with client and resolved the issues within SLA’s.
• Strictly Follows the SLA’s for resolving the service request as priority bases for each pole.
• Explain the issue and solution provide to the COE’s team and take the approvals for further process and ensure that the changes are not affected other poles.

Confidential

SD Functional Consultant

Responsibilities:

• Gathering the Business requirements from business side and given the effort estimation for each enhancement.
• Explained the Business requirements to COE’S team and take the Enhancement approvals for further process.
• Worked on Preparing like BRD and FDD.
• Explain the requirements to the technical team and help out to preparing the TTD.
• Worked on Enhancement like Tagged parts and ZPR01 and ZPR04 Pricing process.
• Preparing the KT for each Enhancement provided the to the Support Team.

Confidential

SAP SD CRM Functional Consultant

Responsibilities:

• Conducting the scooping / design workshops for the business people. Explaining the existing one sap business process to the business people, finding out their business process and documenting the gaps.
• Analysis of Scoping Sessions, User Requirements and Finalization of Blue print, Preparation of functional specification, document, Understanding of Client requirement, and design and develop Sales Process for smooth flow of operation.
• Defined Business Roles, Navigation Bar, Work Center and Logical Links according to the business requirement.
• Defined and Assigned Work Center link groups, Logical Links, Direct link groups according to the business requirement.
• Hands on experience in Middleware part and Integration to R/3 as Back end.
• Replicate Products Master Data, Business Partner Master Date, and Pricing Condition & Transactional master data form R/3 to CRM, Queue Monitoring and BDoc’s Analysis.
• Involved in integration testing, Cut-over plan, Go live & post implementation support.

Confidential

Responsibilities:

• Handling Support tickets/Cases, analyzing & assigning to team, completing task on time, Preparation / approval of CR’s.
• Issues resolved like pole wise Asia Specific, Europe and America.
• Handling Tickets on Day-to-Day business, interacting with client and resolved the issues within SLA’s.
• Strictly Follows the SLA’s for resolving the service request as priority bases for each pole.
• Maintenance support includes solving the service request raised by the end user by providing effective solutions for business within the time frame agreed upon in the SLA.
• Explain the issue and solution provide to the COE’s team and take the approvals for further process and ensure that the changes are not affected other poles.
• Preparing for Release Notes for every incident like mentioned the technical as well as functional changes in RN’s for MOC process and placed the test documents in Release Notes.