SUMMARY:

• Senior Lead Consultant and Solution Architect with more than twelve and half years of proven track record in Service Management and Enterprise Asset Management (EAM) (Plant Maintenance) along with the experience in Global Consulting of Enterprise Resource Planning (ERP) package implementation of SAP projects encompassing a range of skill sets, roles and industry verticals as SAP Senior Consultant, SME, Lead/Managing Consultant and Solution Architect.
• Managing team with sustained leadership, preparing project Plan, tracking schedule, managing resources, providing the direction to implementation team and super users of the client.
• Experienced as Solution Architect, practiced with Solution Conceptualization, Scoping, Resource estimation, Project Preparation with Strategic Planning, System Landscape and Integration Architecture design based on Service Oriented Architecture.
• Engaged on Risk Management and mitigation planning, Change management initiative, Pre - Sales Demonstration.
• Extensive experience with analysis, design, development, customizations and implementation of SAP ERP (Enterprise Resource Planning) applications.
• Proficient in Service Management and Enterprise Asset Management integration with Sales, Finance, Human Capital Management, Logistics, Mobile Asset Management (MAM), CLICK (External scheduling software) and different interfaces.
• Has excellent client interfacing skills (Worked with American, Latin American, Asia Pacific and European clients in the different projects) with high cross cultural sensitivity (worked in team with diversified culture and different ethnicity).
• Proficient in analyzing and translating business requirements to functional and technical requirements by understanding the KPI and business process.
• Executed ERP (Enterprise Resource Planning) Implementation and roll out projects for Utility, Automotive, Aerospace and defense, Heavy engineering, Electronics, Pharma and Food & Dairy industry
• Expert in forecasting workforce requirements, establishing/redesigning organizations, and influencing/leading the work of individuals and groups in change initiatives.
• Managed a large team as the shift charge of thermal power generation unit while in domain.
• Fast learner, highly adoptable, self-motivated, collaborative team player with persistent leadership.

TECHNICAL SKILLS:

Enterprise Resource Planning (ERP):SAP (Enterprise Central Component Version-6.0, EhP-5), SAP ECC 5.0, SAP (Enterprise Resource Planning R/3, three tier client/server architecture - technology version 4.7, 4.6C and 4.6B)Oracle Application - Material Management

Tools: SAP Solution Manager (SolMan) Rational Portfolio Manager (RPM) Development tool: SAP IMG (Implementation Guide for Customizing) employed for configuring SAP Enterprise Resource Planning package to the finalized Business Process Blueprint specific to the client and BAPI (Business Application Programming Interfaces) for tailor made application enhancements and developments. Date migration tool: LSMW (Legacy System Migration Work - bench) Performance testing tool: Load Runner 9.0 (HP Mercury) Quality Control tool: HP / Mercury Quality Centre (HPQC) and HPSM Change management tool: Clear Quest

Functional Skill Set in SAP: SAP (CS) Customer Service, SAP (PM) Plant Maintenance, SAP (SD) Sales and Distribution Extensively worked on CS - SD, PM/CS-MM, PM/CS -QM, PM/CS -WM and PM/CS - PS, PM/CS-HR and FI/CO integration Customer Interaction Center (CIC) integration with ECC as a part of CS, SRM Portal integration with ECC PM and integration with other ancillary systems CRM Service integration with ECC Customer Service Mobile Asset Management (MAM) - MI 2.0 and MI 2.5 SAP IS A&D - Aerospace and defense SAP IS Utility

Methodologies: ASAP methodology as SAP implementation IBM Ascendant methodology specific to packaged - software implementations Express methodology for pre configured solution pre sales and implementation for low budget projects

PROFESSIONAL EXPERIENCE:

Confidential, - Waltham, MA

SAP Team Lead, Front Office Integration

Responsibilities:

• Managing the team of Front Office what integrates Work Management (Maximo and Storms) with Asset Management (Power Plant), Supply Chain Management, Supply Relationship Management, Human Capital Management, Finance, Controlling and other external ancillary systems. As SAP Lead consultant my responsibility is to ensure the solutions being provided and implemented as per client’s need and regulatory compliance of Utility industries in US.
• Managing Scope of the deliverable as per SOW and handle new requirements via Change Management initiative what includes risk assessment, impact analysis and end to end estimation of the new solution.
• Leading the team in Design phase, providing the Standard and Nonstandard SAP solutions to satisfy the client’s requirement, managing the very complex integration architecture.
• Leading the team in Development phase as per project plan, performing the fusibility analysis, defining the critical path (per CPM) to achieve the solution for exact and validated requirement, performing the unit test of the solution.
• Managing the End to end testing via HPQC with Defect Life Cycle Management, conducting Assembly test, Smoke Test, Product test, Regression Test, UAT, Volume and Stress Test for performance tuning, adhering quality compliance of the solution and project standards.
• Planning of overall final preparation phase, data migration strategy with conversion plan, Took part in Cut over data management and post go-live support plan preparation. Helping data conversion team for design, validation and defect resolution.
• Weekly responsibility includes Progress tracking of the team aligned with Project Plan, Risk identification and mitigation with strategic planning, issue tracking and weekly reporting to Project/Program management.
• Developed stabilization matrix based on KIP of the business process, monitoring interface performance during hyper care, working on HP Service Management tool for post-production support to support super users and end users.
• Managing functional consultants, Technical consultants and Super users of Client
• Project creation, WBS creation, Work order creation and processing via IDoc
• Full-fledged implementation of Operation Account Assignment (OAA)
• Settlement of costs and Unitization of Assets as per FERC requirement
• Actual Labor Costing based on the actual pay roll posting (Not by Activity Based Costing) integrated with CATS.
• Intra & Inter company stock transfer scenario for Goods issue to Order
• Non-Utility related billing - Pre-Payment and resource related billing

Confidential - Las Vegas, NV

Solution Architect, Service Management

Responsibilities:

• As Solution Architect of Service management my responsibility was to finalize the scope of Service management as per SOW, develop the detailed Business (Process Master List) BPML as per the end to end requirement of client captured in BRD (Business requirement Document). Delivered the Process Definition Document (PDD) and Business Process Procedures (BPP) based on the BPML - each scenario. Executed the fit GAP Analysis. Proposed for BPR (Business Process Re-engineering) to meet up the process GAP. Remaining GAPs are converted to RICEFW Gap. After finalization of blue print, completed configuration, FS preparation, Configuration document preparation Unit test script preparation and test execution, Business Process Procedure documentation, planning for integration test, overall final preparation phase planning, data migration strategy with conversion plan, Cut over data management and post go-live support plan preparation.
• Project Management responsibility:
• Managed the team of four consultants as Service Management lead and indirectly managed the technical consultants for all Service management developments
• Tracking issue log, resolving the integration issues, provide team and the client direction aligned with SAP ECC inter module and CRM integration
• Assisting project manager by Risk identification and mitigation plan preparation
• Progress tracking aligned with Project Plan and weekly reporting to Project management
• Fleet Management: Earth Moving vehicles are considered as Fleet Equipment
• Serialized refurbishment processing with split valuated material
• Field Service - Customer Complaint, Service order processing and Billing
• In house repair - Service request, return delivery, Repair processing, Delivery, Billing, Loaner equipment management
• Contract management - Service contract with or without periodic Billing
• Planned Maintenance and service: Service contract integrated with Preventive Maintenance Plan, Scheduling, Service order processing and billing
• Warranty check: Master warranty with different warranty counter
• Warranty Claim processing: Pre-Credit processing and Recall
• Warranty integrated with service management
• Fixed rate and resource related billing
• Interfaces: Mail Box, LU6.2 (Real Time CAT defined Process)

Confidential

Solution Architect, Service Management

Responsibilities:

• It was overlapping assignment with Cashman-CAT. I closely worked with SAP America to this project for Scoping, Solution building and Blue printing.
• Conducted workshop with Sales team of SAP America for Scoping. Delivered the scoping document
• Conducted the workshop with Confidential users to develop Business Requirement Document (BRD)
• Performed AS-To Be study and Did the fit GAP analysis
• Developed the high level Business Blueprint document

Confidential - Evansville, Indiana

Lead consultant & SME

Responsibilities:

• As advisory consultant my responsibility was to deliver the objects for plant maintenance as per client's need. After finalization of global blue print completed configuration, FS preparation, Configuration document preparation Unit test script preparation and test execution, Business Process Procedure documentation, planning for integration test and execution via HPQC, UAT and overall final preparation phase planning, data migration strategy with conversion plan, Cut over data management and post go-live support plan preparation. The project is executed with the methodology aligned with ASAP.
• In wave -1: Played the SME (Subject Matter expert) role while designing / developing Global template and rolling out for North American plants
• Responsible for Realization Phase, Business Processes, Configuration, Testing and Data Loads of Maintenance and related Processes.
• Responsible for preparation and presenting in Conference Room Pilot as part of User Acceptance Testing.
• Risk identification and intimation to management for mitigation plan preparation,
• Building client’s confidence on the provided solution by continuous support, providing super user’s, developing client’s satisfaction
• In wave -2: Played the role for Team lead of Mexican roll outs comprising the team volume of three members where responsibilities were as follows:-
• Responsible for Realization Phase, Business Processes, Configuration, Testing and Data Loads of Maintenance and related Processes.
• Conducted localization activity for Latin American rolls out. Also engaged for European and Asian deployment mainly for Localized GAP as language translation in the Forms and configuration elements.
• Implementation of localized requirement deviated from global template (Localization GAP) Conducted the localization workshop for data migration.
• Team management, work distribution, internal and knowledge transfer to built up the SAP PM competency
• Extensively worked on technical object management (Equipment, Functional location, IBs), Preventive maintenance cycle with Maintenance plan, Scheduling and automation, Refurbishment processing with Split valuated material, part management with batches
• Implemented zebra printer to print bar code in the label. Implemented both - direct thermal and thermal transfer printing method for labels with and without ribbons.
• Module Name & Platform: SAP Plant maintenance, SAP PM - Integration with MM, WM, SRM, FI and CO, SAP ECC 6.0

Confidential - Chatsworth CA

Service Management Lead

Responsibilities:

• As a lead consultant involved end to end life cycle right through the Project Preparation to Hyper care.
• During blueprint phase, conducted BBP work shop to understand AS-IS process, finalized the TO-BE Process, Identified GAP and delivered Business Blue Print document with sign off. Responsible for Blue Print and Design of Service, Repair and Maintenance related Processes. Managed Workshop compliance tracking for all modules during Blue print phase.
• Completed the Realization phase where main activities are Base line configuration, FS preparation, Configuration, document preparation Unit test script preparation and test execution, Business Process Procedure documentation, planning for integration test and overall final preparation phase planning, data migration strategy with conversion plan, Cut over data management and post go-live support. Delivered Business Processes Procedure, Configuration, Testing and Data Loads of Maintenance and related Processes.
• Conducted the for super users and User Acceptance Test
• Prepared Module plan with respect to overall project plan, Risk identification and mitigation plan preparation and tracking the execution
• Weekly status report preparation which includes in the lead consultant role as well
• Responsible as RICEF Chief: After identification of GAPs from all the module - validated each technical GAP, prepared RICEF tracker with tracking methodology and all RICEF objects with necessary classifications. Performed the aggressive and conservative estimation for all RICEF/ Custom objects with presence of concerned Functional and technical consultant. Prepared the prioritization formula as a function of criticality and complexity. Done different kind of analysis and presented to client. Hand over the finalized list to the project management team and governance body.
• Test coordinator for the project: Role includes Test strategy documentation preparation, planning, tracking and reporting.
• Responsible for the entire team on delivery of the objects and activity
• Introduced Meeting tracker and monitoring the meeting schedule of Off-shore with Onsite via meeting tracker.

Confidential

SAP PM Senior Consultant

Responsibilities:

• Delivered the project from Client site in Linkoping, Sweden, handling the role of SAP PM Senior Consultant
• Primary responsibility was to finalizing Swedish template based on global template and rolling out the same to the Linkoping and Skovde dairy as per the Client's need.
• Blue Print: Conducted blueprint workshops for the Swedish team of Arla to understand AS-IS and TO-BE and then to identify the GAP in the process and RICEFW needs. Also conducted the module specific process walkthrough for the Group and Steering committee.
• Deliverable document: BPML (Business process master list), OSD (Organisational Structure document), MDD (Masterdata Defination Document), BSD (Business Scenario Document), PDD (Process Defination Document), FDD (Functional Defination Document)
• Ensured the quality delivery, all documentation have been controlled through Solution Manager and has been reviewed by Core team, then Project Management, then SME and then ARLA Business architect team. All changes are being tracked with necessary approvals as document change management procedure.
• Realization: Over all planning of Realization align with the project milestone, Finalized RICEFW Documents (FDD for Reports, Interface, Conversions, Enhancements, Forms and Workflows), Prepared KDS (Key Data Structure) as per the configuration element, Completion of the Base line configuration for PEF, Preparation of Unit test plan and test script and execution of Unit test
• Deliverable document: Final FDD (Functional Defination Document/ Functional Specification), SCD (SAP Configuration Document), Unit Test Script and result and BPP (Business Process Procedure)
• Integration test: Test plan preparation, Test scenario identification, Test case scripting, Providing the elements of master data to Master data upload team, Uploaded master data validation, Manual Configuration, Execution of the test, Iuusue logging, Issue tracking, Issue solving.
• Regression test: Test plan preparation, Test scenario identification, Test case scripting, User’s role and Authorization check, Test execution under process.
• Final Preparation: Production Client preparation and readiness, Upload masterdata to Production Cut over activity and Cut over data management.
• Deliverable document: Hand Over Take Over (HOTO) document
• Took an additional responsibility as Test Coordinator. Played the role of issue coordinator to track the issues for all modules. Being the point of contact, manage Ticket for issues and tracking the deadline. Monitor the progress of test execution through Solution Manager. In loop with Test manager of the project and Global test manager for Arla Account in terms of daily report and issues in test methodology. Involved in strategy making of Sign off documentation for all the testing phase.

Confidential

Sr. SAP PM Consultant

Responsibilities:

• Confidential was a large MNC who performs operation and maintenance of airlines for their own and also for other airlines companies. Client, working with IBM, implemented an enterprise wide IT issue tracking, change and configuration management solution - an industry first in Japan - that gives Confidential management greater visibility into, and control over, the company’s mission-critical IT operations and a better understanding of how they impact the business as a whole.
• Dynamic Revolution of Engineering and Maintenance (DREAM) Project was one of the largest SAP Aerospace & Defense implementations in the world. There are lots of custom developments made in the project which are linked to one another development. Client wants to do V&ST for the custom / standard transaction, batch job and ALEs.
• Understanding the business process from SAP Plant maintenance & Project System prospective.
• Understanding the Aerospace business and there maintenance strategy:-
• SHIP ( Line and Hangar)
• SHOP
• Prepared relevant master data to run the scenario end to end in SAP, used LR Script and LSMW batch input method to create real time transactional data with a high volume for Standard Transaction, Developed Transaction, ALE & Batch Job
• Prepared the Main transaction script (LR) and manual script for Load runner.
• Conservation of data created through LR, taking table dump. Also a master client has been copied from the execution client to reuse the data for multiple times.
• Fixed up the benchmarking for every transaction with the specified concurrent users
• Running the script in Load Runner 9.0 Controller and Load Generators and recording the time for the same as per virtual user ramp up and ramp down strategy.
• Prepared the graph of system performance for the ramp up and ramp down of users comparing it with the bench mark, and giving the feedback to the client.

Confidential

Senior consultant

Responsibilities:

• Gathered Client’s requirement (AS-IS) with liaison with Accenture Spain. Analyze and validate (To BE) the constraints with Spanish team of Confidential
• Identified GAP and working in standard as well as different possible scenarios in PM (Plant Maintenance) and CS (Customer service) module.
• Worked on Contract management
• QM integration in CS return flow
• Test equipment management (SAP PM-QM integration)
• Business prototype design and client demonstration
• Prepared Template based solutions for the Clients for cost effective implementation.
• Prepared the document for the business scenarios and process definition and business process procedure

Confidential

Senior consultant

Responsibilities:

• Identified GAP and working in standard as well as different possible scenarios in PM (Plant Maintenance) and CS (Customer service) module.
• Worked on Contract management
• QM integration in CS return flow
• Test equipment management (SAP PM-QM integration)
• Business prototype design and client demonstration
• Prepared Template based solutions for the Clients for cost effective implementation.
• Prepared the document for the business scenarios and process definition and business process procedure

Confidential - Denmark

SAP PM & CS Consultant

Responsibilities:

• Understanding the project goals and contributing to achieve the objectives and deliverables, prioritization of work as per the impact matrix, effectively handle the service calls having problems raised by user and super-user from the client site.
• Communication with client and cross modules through HP Service Desk on the secured CITRIX environment
• Keep on strong focus on SLA (Service Level agreement) with high degree of commitment and deliver the optimal solution with high quality managing the schedule load among the team members
• Monitor the Open time for the every issue, Turnaround time for every problem call for the module and resource utilization
• Effectively work and communicate with Client, leadership, and internal teams for the project timelines and issues regarding deliverables, escalation of any issue to the concerned authority as required at right time
• Quality compliance with Method Delivery Management procedure, CAR preparation with Pareto Diagram, Risk analysis for every service call/issue where transportation involved and Weekly status report preparation for project governance body.
• Standard and special customization of SAP PM and CS
• Maintenance of Master data SAP PM and CS
• Standard customization of SAP CS-SD integration (DIP Profile)
• Service notification processing (integrated with CIC and MAM) and action box configuration
• Service order processing (integrated with CLICK and GIS)
• Service contract management
• Maintenance Plan with scheduling for periodic billing
• Sales order processing
• Fixed price and Resource related billingCreate / Change in Report
• SAP Script and Smart form
• Customer Interaction centre (CIC)

Confidential

Engineer (Generation)

Responsibilities:

• Meet up the system demand of electrical power with the best quality, reliability and cost effectiveness for the highest satisfaction of customers
• Planning of equipments to be spared for routine maintenance and other break down maintenance to achieve 100% Plant availability (PAF) through the Plant Maintenance module of ERP.
• Execute safe and efficient operation of power cycle with P-D-C-A approach of ISO . Also monitor EMS as per ISO 14001
• User of Defect Management System (WCM):
• DMS facilitates to decrease down time of the equipment and increase the reliability
• It ensures the safety of the work process
• End user of Material Management system of ERP on the platform of Oracle Application
• Synopsis of work: Defect management System (Work Clearance Management) was developed and implemented by engineers of Budge Budge Generating Station. Took part on that project as a functional engineer from the operation and maintenance point of view.
• Understanding the process flow, analyze the kind of defect, identification of equipment, grouping and sub grouping of plant and equipment as per the functional location and plant section, safety measures, mapping of the process, development of algorithm, in corporation of security, testing and implementation.

Confidential

Jr. Engineer

Responsibilities:

• Primary responsibility to support customer grievances about Air conditioners
• Erection and installation of Split AC to clients’ location
• Routine maintenance of AC plant in different corporate houses and industries
• Inventory control of spare parts and supply chain management
• Sales promotion and techno-commercial demonstration of Air conditioners to individual and corporate clients
• Highlights:Appreciable increase in clients by the dint of enhancement of After Sales (AFS) customer support.