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Clerical Administrator Resume Profile

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Brooklyn, NY

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PROFESSIONAL PROFILE

Detail-oriented and analytical professional with extensive experience in essential business functions. Highly focused, energetic and organized individual, with the ability to achieve objectives and resolve critical problems in fast-paced and high-volume settings. Works well independently and within a team-oriented environment. Self-starter, with the ability to meet deadlines, learn quickly and develop positive rapport with various levels of management.

AREAS OF EXPERTISE

  • Customer Service
  • Problem solving and decision making
  • Risk management
  • KYC
  • Ensuring policy compliance
  • Evaluating risk factors
  • Audit/Document request
  • Regulatory

EXPERIENCE

Confidential

Clerical Administrator

  • Enter data into State Wide database/system.
  • Track and log incidents on excel spreadsheet.
  • Sort and maintain legal documents/files.
  • Collect and review occurrence reports.
  • Produce weekly reports to HHC legal and plaintiff's attorney for the purpose of compliance with federal regulatory agency.
  • Investigate and produce monthly report log of complaints made by patients, family or staff.
  • Produce reports as assigned for regulatory survey readiness.
  • Generate quarterly graphs on complaints and occurrence tracking.
  • Report incidents to state agencies using NIMRS System.
  • Collect, evaluate and maintain data pertaining to client's injuries, claims, and/or complaints.
  • Assist in developing and implementing systems, policies and procedures for the identification, collection and analysis of risk related statistics.
  • Provide a monthly summary of occurrences to Review Committee SIRC .
  • Investigate and analyze root causes or trends that could result in sentinel events while identifying areas of high risk and evaluating risk factors.
  • Educate and train leadership, and staff, on company policies and procedures.

Confidential

Clerical Administrator

  • Budgeted and tracked consultant agency personnel hours to ensure compensation accuracy.
  • Monitored check disbursement and performed data reconciliation.
  • Prepared and distributed personnel requisitions to ensure adequate staffing.
  • Monitored fund balances and related financial activity ensuring accurate allocations, appropriate revenues are generated, expenses are within budget limits and fiscal practices are followed.
  • Kept contract agency personnel informed of required procedures and program requirements to ensure compliance with established guidelines.

Confidential

Executive Assistant

  • Established travel arrangements for Senior Executives.
  • Attended Board meetings, arranged transportation and made hotel reservations.
  • Maintained filing system.
  • Prepared itineraries containing weekly schedules.
  • Managed the flow of office correspondence and parcels.
  • Directed calls as appropriate.

Confidential

New Risk Processor

  • Evaluated insurance policy applications.
  • Obtained necessary documents for establishing the identity of the potential policy holder.
  • Determined applicant's level of risk in relation to the company's underwriting and KYC standards.
  • Adjusted policy value as deemed necessary using company guidance and reference materials to ensure appropriate distribution of risks.
  • Evaluated possibility of losses due to catastrophe or excessive insurance.
  • Examined documents to determine degree of risk from such factors as applicant financial standing and value and condition of property.
  • Conducted extensive work on various information systems.

Confidential

Lockbox Processor

  • Scanned checks and logs.
  • Validated and reconciled deposits.
  • Transmitted deposits in timely ensuring deadlines are met.
  • Prepared customer documentation bill payments for mailing.
  • Sorted and prepared loan payments for appropriate payment processing methods.
  • Indexed documentation.
  • Performed high dollar validation and reconciliation.

SOFTWARE APPLICATIONS

Microsoft Office, Outlook, Lotus Notes, LexisNexis, SIEBEL, NIMRS, SharePoint

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