• Over 15 years of experience in IT Technology management, Project/Program Management, Relationship Management, Pre-Sales and Enterprise Architecting.
• Diverse business and technical background covering E-commerce, Application Development, Security, Investment Banking and Financial Applications, Manufacturing, etc.
• Experienced in wide range of projects Portfolio Analysis, Application Maintenance and Support, Estimation Methodologies, Application Development (CS and web-based), Off-shoring (working with virtual teams), Integration, Reengineering, Documentation, Process Consulting, Infrastructure and Security projects etc.
• Exceptional leadership, organizational, oral/written communication, interpersonal, analytical, and problem resolution skills.
• Thrive in both independent and collaborative work environments.
• Turnaround professional, who thrives on challenge resolution through re-engineering, team building and leadership; experienced at resolving complex business issues and making things happen across multi- functional teams through innovation and creative thinking.
• Expert in Mission-Critical Projects including project rescue missions guided stalled projects to completion under time, budget, and resources restrictions.
• Expert in the critical issues management.
• More than 10 years of experience in delivering and managing projects & P&L, Gross Margin, using cross-organization, cross cultural resources.

TECHNICAL SKILLS:

• MS Project, JIRA, VersionOne, Basecamp, GreenHooper, Open Project, Clarizen, Easy Projects.net, Rational Plan , Rational Project Conductor, Oracle's Primavera, Clearview’s InFocus, Visio, Excel, PowerPoint
• Agile (Scrum, XP, Kanban), RUP, SDLC (Waterfall), PMBOK, Microsoft Solutions Framework (MSF, MSF4ASD, MSF4CMMI), Sprint Planning & Execution
• Areas of Strength Include:
• Technology Project & Program Management
• Offshore Practice Development and Management
• Enterprise Architecture Infrastructure Methodology
• Technology infrastructure Assessment, Planning, and Implementation

EDUCATION:
Confidential,

B.S./MBA in Business Management- ongoing

Confidential,
B.S. in Computer Science, Minor in Economics

CERTIFICATIONS: Project Management Professional (PMP)

EXPERIENCE:

06/2012- Present Confidential,
Management Consultant/PMO

As a part of a Global Solutions Delivery Team (GSDT) currently responsible for defining and employing the Best Program Management Practices across the delivery organization.

Responsible for:

• The strategic planning and development of Service and Support programs process and procedures, which includes but is not limited to the development of Key Performance Indicators (KPI) and performance metrics, product and service quality trend analysis investigation processes and reporting.
• Development and approval of delivery policies, procedures and standards that enhance the performance of Service and improve customer satisfaction.

Primary Job Duties

• Coaching process owners/ councils in establishing governance over end-to-end process designs, process changes (step change and continuous improvement), and process performance.
• Assisting process owners/ councils in developing strategies, priorities and decisions aligned with corporate strategic direction.
• Developing and implementing business process management & improvement practices.
• Coaching Company IT in the Software Development Lifecycle (SDLC) including Waterfall and Agile (Scrum, Kanban, and XP) methodologies.
• Leading and coordinating programs consisting of multiple projects within business critical areas to provide unified oversight and transparency to key stakeholders.
• Reporting status, provide support to technical leads and serve as the information conduit for centralized project tracking and risk mitigation.
• Serving as a Subject Matter Expert within the following areas:
• Task Planning: Project estimation, prioritization, schedule development
• Resource Planning: Resource availability and allocation, resource management, skills matrix and identification of gaps, project roles and responsibilities
• Reporting: Project status, scope changes, project overview, milestones
• Risk and Issue Management: Assessment, logging, monitoring

08/2011- 06/2012 Confidential,
Sr. Program/Project Manager- PMO
Offshore Engagement Manager

As a Senior Project Manager currently responsible for defining the scope and managing all areas of project lifecycle for flagship product MEDIA PORTAL and all related software development and infrastructural activities. Successful completion of these project activities is critical to the company meeting its objectives.
Working with internal and external parties to organize the various components needed to initiate, run and complete software development and implementation projects. Gathers, analyzes, translates and delivers information in clear, concise and meaningful formats based on specific project and/or program requirements and according to established project management corporate standards.

Primary Job Duties

• Plan, develop, manage and implement system migration from various hosting vendors to single Cloud/DS Rackspace hosting environment.
• Plan, develop, manage and implement project plan for VDI Initiative.
• Interpret organizational and business goals, policies and practices; develop and implement project scope, goals, objectives, policies and priorities; Facilitate and manage the integration and coordination of systems, processes, staff and resources; Provide direction, leadership and act as an information and support source for project team members.
• Define, document, and execute projects of extremely high risk, complexity and visibility, actively participating in all phases of the project
• Manage one or more projects of larger size and complexity; Oversee project activities in compliance with program priorities and the utilization of resources in order to carry out the goals and objectives.
• Define and document process; Produce all project documentation - detailed project plans, work plans, schedules, project estimates, conversion schedules, resource plans and status reports
• Deliver projects within the constraints of scope, time and cost to agreed levels of quality.
• Proactively identify and manage project risks and issues and take steps to mitigate or avoid.
• Recommend solutions to any issues that change the scope of the project or negatively impact its delivery or cost. (I.e., proactively manage project scope and change process.)
• Development and ongoing management of OFFSHORE SOFTWARE DEVELOPMENT PRACTICE. Including off hours meetings, extensive travel and other types of activities needed for successful communications with offshore teams
• Working with multiple offshore vendors covering the following areas of product development: Drupal 7/PHP/MySQL, Java, Full scope QA processes and procedures,
• Effectively manage project team conflicts and stakeholder relationships.
• Prepare project budget and make recommendations to management; Monitors costs, timescales and resources used, and takes action where these deviate from agreed tolerances or recommend solutions to senior management as appropriate.
• Coordinate with and provide guidance to project managers and support staff as required.
• Consult with appropriate staff to resolve issues; Identify and minimize risks; develop contingency plans and identify opportunities to ensure projects are completed successfully.
• Represent project team in meetings and work sessions regarding project status including facilitating and working effectively to develop consensus within divergent groups or divergent viewpoints; provide status and progress reports; assist in clarifying expected outcomes and managing expectations.
  

2003-2011 – Confidential,
Program/Product Manager

As a Program Manager responsible for successful strategic planning, sales, support and product line development of the Computer Based Monitoring Systems.
Working with various Government, Public, and Private Clients and vendors such as United Vision Solutions, Parsons, Choice Hotels International, Hyatt, Quality Inn, Sheraton, and other.

Daily activities include:

• Managing the Integration of these large systems, which are at different stages of development and implementation.
• Defined, Planned, Executed, and Monitoring & Control various projects within the program.
• Validate the technology roadmap involving various disparate technology platforms
• Implemented the Onsite/Offshore model for the customers, Effort estimation and Pricing were done with the teams collaborating from different Technology and Business groups.

Managing delivery teams in all phases of system development lifecycle. Managing project scope, change management process, and ensure successful project completion. Build and maintain the project schedule, budget, risk register, resource plan and other key project documents. Responsible for the development of Business Requirements, Statements of Work (SOW) or Proposals in conjunction with an engineering team. Facilitating project status meetings

• Marketing and communication activities focusing of promoting company products and services
• Plan and supervise system delivery and installation
• Daily communication with company clients and prospects. Participation in sales calls

1/99 to 11/2003 Confidential,
Engagement Manager

For MICROSOFT Corporation

As a part of strategic development team was responsible for program direction and leadership of Business Value Toolkit (BVT). The purpose of the Business Value Tool project is to produce client customer’s tools and resources to assist in the Rapid Economic Justification (REJ) process. BVT assists users in their decision making process through the utilization of a Rapid Economic Justification (REJ) process. This process allows the client to quantify the benefits of the new technology versus the benefits of staying with the status quo.

Responsibilities included:

Managing group of Developers, System Engineers and Business Analysts who involved in a development process. Assigning tasks to team members. Responsible for budget planning, project control, and on-time delivery. Resolving schedule conflicts, monitoring and communicating project status Preparation and delivery of entire set of necessary project documents that required for professional and accurate project delivery. Responsible for Change Management and Risk Management procedures. For NASDAQ

As a Program Manager was responsible for success of development and implementation of the new system that support Market Site operations. The core activities that undertakes a system design and implementation focused on: creation maintaining an overall plan; coordinating activities across all participating organizations; sharing knowledge; ensuring standards; tracking and reporting progress; QA and QC as well As management of multi profile team of developers, system engineers and user usability specialists.

Responsibilities included: Collecting project requirements and setting objectives. Creating project plans, status reports and on-going project documentation. Facilitating project status meetings Managing group of 10 Developers, System Engineers and Business Analysts who involved in implementation process.

• Responsible for budget planning, control, and timely delivery.

Responsible for Risk management and Version Control For Lancôme USA

Was responsible for envisioning, planning and development of monthly refresh updates for Lamcome.com web site.
Activities included supporting an entire Internet store, monthly refresh of business partners Internet counters according to marketing needs. As a program manager, also responsible for supervising of development and implementation of variety of marketing programs and different promotional contents on-line as well as for on-going technical support of the web site.

Rresponsibilities included:

• Program direction and leadership
• Managing a team of Developers, System Engineers and Business Analysts involved in development process.
• Responsible for budget planning, control, and timely delivery.
• Responsible for client satisfaction and on-going communications between two parties
• Preparation and delivery of entire set of project documents required for professional and accurate project delivery
• Responsible for Change Management and Risk Management

12/98 to 11/99 Confidential,

Implementation Project Manager - Global Enterprise Services (Professional Services)

As part of Enterprise Services Team, responsible for providing project management services to customers throughout the entire scope of technical implementation of Internet-based and Client/Server enterprise-wide Knowledge Management Software and Methodology. Main clients are: Canon, Merrill Lynch, Northeast Utilities, Sharp Electronics, and US Army.

03/98 to 11/98 Confidential,

Director of Project Management Office (PMO) / Managing Consultant

For Xerox Document Company

• Worked with the Year 2000 Program and project management teams to identify risks as well as developed strategies which either significantly reduce these risks, or take steps to avoid these risks altogether.
• Developed contingency plans with the client to ensure the continuity of the business function in the event that the business system fails due to any Year 2000 problem.

05/97 to 03/98 Confidential,

• Technical Manager (Project Management / Planning)
• Working in multi platform environment (Main Frame / Client Server).
• Daily communications with the client to meet their requirements and to provide clients with the current project status.
• Technical supervising, counseling, training and career development of all the project managers and planners working for Year 2000 projects.
• Interviewing and hiring of the new staff according to business and project requirements.
• Preparation and data maintenance of Resource Management Organization Reports (Project Management and Planning Sections).
• Project budget estimation and Real cost calculation.

11/96 to 05/97 Confidential,

• Senior Specialist /Project Manager (Desktop Client-Service Department)
• Was responsible for design, development and management of variety of financial projects for Dividend Interest Department
• Was responsible for user support (130 users) of all desktop custom-build applications created by Desktop Client–Service Department.

05/93 to 11/96 Confidential,

Programmer/Analyst - Project manager