Business Object Resume

Education:

Bachelor of Engineering in Computer Science

Experience:

Confidential, USA (Associate Consultant) February - May 2012

Analyzed business processes of customers and implemented workflows to automate processes and reduce costs and time
Worked on pilot projects, developed and presented proof-of-concept(s) after analyzing customer requirements and processes

Confidential, Pune, India
Senior Architecture Engineer - Business Object September 2009– December 2010

Led weekly technical BO community calls to discuss high risk issues, new releases and bug fixes
Coordinated with Business Objects developers to fix bugs and enhance product per customers’ requirements
Responsible for onboarding new engineers in team. Trained new engineers in customer’s business processes to ensure smooth and quick induction into team
Consolidated, validated and documented issues encountered with customers’ processes and product installations. Published these documents as technical papers on SAP’s information portal
Continued with responsibilities of Business Objects administration, publishing, scheduling and reporting

Confidential, April 2008 – August 2009

Installed, configured, upgraded and tested Business Objects XI environments for release R2/R3.0/R3.1
Analyzed and resolved several hundred tickets (up to L3) and issues with Business Objects Enterprise
Interacted with end-users to gather requirements for reports. Scheduled and published reports (WebI, DeskI and CR Reports) based on business requirements. Responsible for administration and configuration of CCM and CMC
Resolved reporting issues faced by end-users. Corrected report designs at architectural level
Responsible for security administration in Business Objects installations

Confidential, Pune, India July 2007 – December 2007
Engineer, Technical Support

Communicated with HP’s customers in United States, provided technical support and troubleshot software and hardware issues faced by desktop and laptop customers

Technical Skills

Data warehouse & Reporting: Business Objects Enterprise XI Release 2, BOE XI 3.0, BOE XI3.1, Crystal Report Server, BO Edge
Databases: Oracle, SQL Server (2000/2005), MySQL
Programming Languages: Java, C, C++
Web Designing & Scripting: HTML, CSS, JavaScript, Adobe Flash/Photoshop

Leadership and Honors

Application Lead, October 2008 – December 2010: Led team of twelve engineers and responsible for on boarding new engineers in team
KCS Coach, April 2008 – December 2010: Led team to document best practices and publish technical papers on SAPs’ portal
Received award for resolving maximum number of customer issues for three straight quarters
Recieved award for maintaining 0% defect rate over two continuous quarters