SUMMARY

• Business Analyst with 7 years experience in Software, Financial Services and Healthcare industries.
• IT experience in Business Systems Analysis, Requirement Management, Product / Project / Release Management across the lifecycle in executing several enterprise - wise development initiatives including new development, legacy migration, product development, data warehouse, data mining, COTS implementation and enhancement projects.
• Seven years experience as a Business Analyst with extensive knowledge and experience across the project life cycle in Software Development Life Cycle (SDLC) in the fields of Customer Relationship Management, Healthcare, Mortgage industry, and e-Learning.
• Extensive experience in facilitating user group meetings and gathering system requirements for web application development using Rational RequisitePro, Rational ClearQuest, Rational ClearCase, Telelogic DOORS and SharePoint.
• Strong visual modeling and business process modeling skills using Rational Unified Process (RUP) with tools like Rational Rose, MS Visio and StarUML.
• Strong knowledge in developing Use Case Models, Activity Diagrams, State Diagrams, Entity Relationship Diagrams (ERD), Activity Diagrams, Data Flow Diagrams (DFD) and UML CASE tools.
• Strong experience working with Rapid Application Development (RAD).
• Experience leading Joint Application Development (JAD) sessions to expedite and streamline the requirements gathering process.
• Expertise in writing and implementing test plans, test scenarios, test cases, traceability matrices for Black Box, System Testing, Integration testing and User Acceptance Testing.
• Experience in writing SQL queries to manipulate Oracle database and performing manual testing.
• Strong Datawarehousing and Reporting skills
• Acted as a liaison between business owner, SME and development teams.
• Worked in team environment and developed relationship with external customers and internal counterparts.
• Excellent analytical, organizational, communication and documentation skills along with good process management skills to gather requirements to bring out the quality product.
• Excellent problem solving skills with the ability to handle multiple tasks effectively and quickly master new concepts and subjects.
• A demonstrated history of success and adaptability.
• Diverse educational background.
• Multi-lingual and multi-cultural exposure: Fluent in English and French, Knowledge of Spanish.

TECHNICAL SKILLS

Business Modeling: UML, UML CASE Tools, Rational Rose, MS Visio

Requirement Management: Telelogic DOORS, SharePoint, Rational RequisitePro

Change/Repository Management: Rational ClearQuest, Rational ClearCase, Concurrent Versions System(CVS), Visual SourceSafe (VSS)

Processes: RUP, SDLC, Agile Modeling

Programming Languages/Reports: ASP, VB, C, C++, java script, VB Script, Crystal, Reports, Cognos, MicroStrategy

Databases/Tools: Oracle, MS-SQL Server 7.0/2000, MS Access, TOAD

Operating Systems: MS-DOS, UNIX (Sun OS 5. 5.3), Windows (98, 2000, NT, XP, Vista, 2007), Mac

Project Management: MS Office Suite, MS Project, Visual Source Safe

Application Software: TOAD, Lotus Notes, Extensity

CRM: SalesForce.com

ERP: PeopleSoft

ETL Tool: Informatica

PROFESSIONAL EXPERIENCE

Confidential, Vienna, VA

Business Analyst

Responsibilities:

• Serve as the liaison between the Technical Team and the VBMS Correspondence Team of the Department of Confidential .
• Serve as the liaison between the Technical Team and the VETSNET Team of the department of Confidential .
• Responsible for interviewing VA SMEs, Claims Processors, VRO Management and other VA project team members to determine requirements for VBMS-C.
• Facilitate effective and efficient meetings and Scrum rituals including; Releases and Sprint Planning, Sprint Reviews and Retrospectives.
• Manage conflict resolution strategies by resolving differences and organizational impediments.
• Engage multiple roles and stakeholders in critical discussion.
• Assist with product backlog maintenance, user story prioritization, and resolution of defects, as directed by SCRUM Master.
• Design and administer surveys and questionnaires.
• Facilitate Focus Group Discussions.
• Create product backlog and assign tasks in Requisite Pro.
• Used Rational Requirement Composer (RRC) to create, submit and approve requirements.
• Used Rational Team Concert (RTC) to create Sprint backlog, assign tasks, review assigned tasks and follow-up on the different tasks.
• Write the requirements specification for all settled requirements and tie it to Business Case documents in SharePoint.
• Write the requirements specification for all settled requirements and tie it to Business Case documents.
• Report product defects and bugs in Rational ClearQuest.
• Manage all change requests through Rational ClearCase.
• Serve as a conduit of priorities and feedback to the SCRUM Master.

Confidential, Vienna, VA

Business Analyst

Responsibilities:

• Gathered user and business requirements through interviews, surveys, and prototyping
• Worked on VitalSpring’s Agility and Integrity application Healthcare Products.
• Worked on the VitalSpring’s Affynyty application development.
• Facilitated Pre-implementation/Rollout workshops/Trainings with all relevant stakeholders.
• Analyzed and prioritized user and business requirements as system requirements that must be included while developing the software.
• Involved in all Phases of SDLC and prepared Logical Data Models that contained a set of diagrams and BRDs (Business Requirement Documents) supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the actors to analyze and document business data requirements.
• Planned and defined system requirements, Use Case Scenario and Use Case diagrams for web-based application based on HIPPA compliancy.
• Narrative using the UML (Unified Modeling Language) methodologies.
• Created Use Case Diagrams, Activity Diagrams, and Entity Relationship Diagrams in MS Visio.
• Conducted JAD session with management, vendors, users and other stakeholders for open and pending issues.
• Scheduled meetings with developers, SMEs and testers to collaborate resource allocation and project completion using MS Project.
• Authored progress and completion reports, which were then submitted to project management on a weekly basis.
• Suggested measures and recommendations to improve the current application performance.
• Reviewed test cases to ensure accurate and complete testing of user requirements.
• Led User Acceptance Test before the go-live of the project.

Confidential, Washington, DC

Business Systems Analyst

Responsibilities:

• Main objective was to identify problems, solutions and opportunities
• Executed routine processes in support of problem management by providing root cause analysis, leading problem response teams, and designing workarounds and permanent solutions
• Project managed specific deployments/installations of large, data-intensive, hosted application to new clients.
• Assisted in analysis/resolution of technical issues working cooperatively with internal and external resources toward the best possible solution through interviews, surveys, and enhancement requests.
• Managed all customer communications including project status reporting, business transactions and other meetings (WebEx, GoToMeeting, etc.).
• Conducted gap analysis to identify areas for improvements.
• Coordinated and prioritized outstanding defects and enhancement/system requests based on business requirements, allowing sufficient time frame to ensure accuracy and consider deadlines.
• Prepared monthly status reports for Enhancement Requests to the project team that was used in efficient tracking and monitoring of open issues of the project.
• Facilitated project/team meetings and created meeting minutes.
• Developed, coordinated and implemented plans to test business and functional processes during system development.
• Conducted system testing and user acceptance testing and compared the requirements to the test cases in traceability metrix.
• Worked with technical support team to Identify, report bugs and defects to development team for resolution.
• Onsite and Offshore meeting with clients to communicate ongoing issues, solutions to these issues and to ensure client satisfaction.

Confidential, Kennesaw, GA

Business Analyst

Responsibilities:

• Gathered Business Requirements and interacted with the Users, Developers, Project Manager and SMEs to get a better understanding of the Business Processes.
• Analyzed and optimized the process, Prepared Business Requirement Document and then converted the business requirements into Functional Requirements Specification and Technical Specification using Rational Requisite pro.
• Created UML Diagrams including Use Case Diagrams, Activity Diagrams, State Diagrams, Sequence Diagrams, Collaboration Diagrams, Data Flow Diagrams (DFDs), and ER Diagrams using Rational Rose and MS-Visio thus defining the Business Process Model and Data Process Model.
• Assisted in technology selection for the application based on Cost-Effectiveness and Quality with an eye towards the future.
• Performed Feasibility, Adaptability and Risk Analysis to identify the business critical and high-risk areas of the application.
• Communicated with design, development and test team using MS exchange Messaging and Defect Tracking System.
• Participated in various testing related review meetings.
• Used the Unified Change Management (UCM) tool, Rational Clear Quest, to maintain and track the Stakeholders requested enhancements and changes.
• Used, Rational ClearCase; a Configuration Management tool to maintain different builds of the application with description about all changes and Versions.
• Conducted JAD Sessions periodically with various stakeholders at various phases of the Software Development Life Cycle (SDLC) to discuss open issues and resolve them.
• Used MS Project to manage schedules, deadlines and resources and collaborate on the project.
• Identified the database entities, attributes, and also finalized their multiplicity and cardinality.
• Developed test cases and compared them to the requirements in the Traceability Metrix.
• Conducted regression, system and UAT testing and interacted with developers to resolve issues.