SUMMARY

• Passionate, Pro - active, Determined and Result Oriented Senior Business Analyst with 8+ years of experience in business analysis. Certified Scrum Master with proven ability to work with self-organizing and cross-functional teams in IT, Finance and E-commerce domains.
• Extensive knowledge in Software Development Lifecycle (SDLC) using Waterfall, Agile methodologies - SCRUM and Rational Unified Process (RUP).
• Expertise in Requirements Gathering, Analysis, and Development, Documenting and post-production support of various applications with capability in prototypingdocuments models and attributes for consistency, completeness and riskminimization.
• Analyzed source systems, business requirements and developed Functional and Non-Functional requirements. Proficiency in gathering SMART (Specific, Measurable, Attainable, Realistic, Timely) requirements and transforming them into functional specifications focusing on workflow analysis and design, user interface design, and process flow modeling.
• Extensive years of experience in the design and review of various documents including Process Maps, Business rules, Business Process Re-engineering (BPR), Software Requirement Specifications (SRS), Business requirements document (BRD), Use Case Specifications, User stories/flows, Functional Specifications (FSD), Requirement Traceability Matrix (RTM) and testing documents.
• Organized and facilitated Requirements Gathering Sessions (Brainstorming, Interviews, Focus groups and JAD sessions) with end users, Subject Matter Experts (SME’s) and stakeholders in order to document decisions regarding future state of business processes.
• Excellent in performing Impact Assessment, Cost-Benefit Analysis, Gap Analysis, SWOT Analysis to check the compatibility of the existing system infrastructure with new Business Requirements.
• Experienced in creatingFishbone diagram by conducting a detailed Cause and effect analysis by categorizing the potential causes of a problem in order to identify its root causes.
• Well acquainted with Workflow diagrams and Unified Modeling Language (UML) diagramsincluding Use Cases, Activity Charts, Sequence diagrams, Data Flow Diagrams and ER Diagrams using MS-Visio and Rational Rose thus assisting the design team in preparing Business Process Model.
• Proficient in writing user stories and handling the requirements churn in the Scrum.
• Facilitated various Sprint ceremonies (SprintPlanning, Daily Scrum, Sprint Review, Sprint Retrospective and Backlog Grooming) for each sprint in Agile Scrum Methodology as Scrum Master.
• Well-developed knowledge in prioritizing the Product Backlog Items (PBI) using MoSCoW technique.
• Efficient in estimating efforts required completing user stories using Planning poker and T-shirt sizing.
• Good knowledge in writing data dictionary and glossary for data models in the data warehouse.
• Extensive involvement with Data Warehousing, Dimensional Modeling, Data Analysis, Data cleansing, Data mapping and Data Modeling.
• Designed and executed test plans and test cases. Tracked requirements and defects using RTM and got them resolved to ensure that business requirements and functional specifications are tested and fulfilled.
• Working knowledge of Structured Query Language (SQL) for storage and retrievalof information from Databases.
• Collaborated in various types of testing like Functional (Black-Box) testing, End-to-End Testing, Performance Testing, Regression testing, and User Acceptance Testing (UAT). Accompanied withexpertise in developing Test cases, Test plans and Test procedures in manual and automated test environments.
• Extensive working knowledge on HP Quality Center (HP QC) and HP Application Lifecycle Management (HPALM)and used it to log and track issues, test cases and test plans.
• Worthy understanding of database concepts like Data Warehousing, Data Structures, Star schema, Snow-flake schema, Data Marts, Data-Entity Relationships and User Administration.
• Created reports using business objects functionalities like Slice/ Dice, Roll-up/ Drill down techniques.
• Extensive knowledge working with tools like IBM Cognos, Tableau, Spotfire and Qlikview.
• Experience working in SOA Framework, Ajax, SOAP, Web Services, WSDL, Client and Server side Validations.
• Effectively used MS SharePoint for Content management and Document management across projects.
• Extensively used tools like JIRA and Rally to document requirements/user stories, log and track requirements, and issues for many other project management functions.
• Highly experienced in leading and satisfying business needs with different groups within different levels of management in the organization.
• Excellent business,analytical, communication, presentation, management, technical, written skill problem-solving, interpersonal and negotiation skills with Developers, Application Architects, Subject Matter Experts, business users as well as senior executives.

TECHNICAL SKILLS

Operating Systems: Windows XP/Vista/7 Macintosh

Modeling Tools: MS Visio, Rational Rose, Axure RP Pro, Mockup Screens.

SDLC Methodologies: Waterfall, Agile-Scrum, Waterfall-Scrum, RUP.

Business Skills: Change Management, Impact Analysis, JAD Sessions, SWOT analysis, Project Planning, Project Scheduling, and Project Budgeting.

Application Tools: MS Office, MS Project, MS SharePoint, Team Foundation Server, JIRA, Rally, HP QC, HP ALM,HP QTP, Rational ClearQuest, Requisite Pro, Load Runner, Bugzilla.

Financial tools: MS Excel functions and pivot tables, Financial Statement Analysis

Technical tools: Informatica, Cognos, Tableau, Spotfire, Data Stage,SQL Server Data Tools - Business Intelligence (SSDT-BI), Sales force.

Programming languages: HTML, CSS, XHTML, XML, Java, J2EE, Angular JS, JQuery, C++, .Net, PL/SQL.

Databases: Data modeling, Data mapping, Data cleansing,Query/ Reporting, Teradata, MS Visual Studio 2008, Oracle 11g/10g, MS Access, SQL Server, MS SQL, DB2

Web Technologies: SOA, SOAP, WSDL, RESTFUL

PROFESSIONAL EXPERIENCE

Confidential - Tampa, FL

Senior Business Systems Analyst/Scrum Master

Responsibilities:

• Gathered business requirements from business owners and stakeholders by conducting JAD sessions and referring to existing system documents.
• Conducted various requirement-gathering techniques like Brainstorming, One-on-One Interviews and Surveys with SME’s.
• Developed good knowledge of Investment Banking, Risk analysis, Strategic Asset allocation, Assets, Bonds, Equity and Derivatives.
• Analyzed and documented all business requirements of the project in the Business Requirements Document (BRD), Functional Requirement Document (FRD) and Use case Diagrams.
• Developed UML diagrams to model the various aspects of the online-reporting system.
• Created AS-IS process workflow and TO-BE process workflow and conducted GAP analysis for the business.
• Assisted in Business process re-engineering for efficiency and effectiveness of the system.
• Assisted in developing Data flow diagram (DFD) using MS Visio.
• Provided analytical support throughout the Software Development Lifecycle (SDLC) including the analysis, design, development, testing and implementation of the software application.
• Assisted Product Owner in prioritizing the user stories in the Product backlog using MoSCoW technique along with the scrum team.
• Facilitated the scrum team to estimate the efforts required using Planning poker, also to break down epics to user stories during the Backlog refinement meeting.
• As a Scrum master conducted Scrum ceremonies like Daily Scrum meeting, Sprint planning meeting, Sprint review meeting, Sprint Retrospective meeting and Backlog refinement meeting.
• Used JIRA to analyze, document and track all tasks and issues throughout the course of the project.
• Created and maintained Sprint burn down and Product burn down charts to keep track of the progress in sprints and project.
• Facilitated and supported the team to maintain optimal velocity and work towards completing the schedule for each sprint along with efficiently managing the change management process.
• Assisted project manager in creating proposals andproject budget allocations and worked on Project Charter and Work-Breakdown Structures using MS Project.
• Well-versed knowledge on Service Oriented Architecture (SOA).
• Protected team from over commitment, managed backlog prioritized the resolution of defects/bugs as evidenced by the on-time delivery.
• Identified various source systems of data for reporting and worked extensively with Data warehouses by migrating data from various OLTP’s to OLAP cube using Informatica power center.
• Used IBM Cognos to generate reports pertaining to the project.
• Generated SQL queries to retrieve data of customer profiles from the database system.
• Involved in User acceptance Testing (UAT) for successful implementation of the requirements.
• Worked on HPALM to use Requirements Traceability Matrix (RTM) in order to trace the test cases and to ensure all the components were tested for functionality and quality as per the requirements.

Environment: Scrum methodology, JIRA, SharePoint, MS Visio, Mockup Screens, MS Project, MS Office (Word, Excel, Access), AJAX and HP ALM.

Confidential - Chandler, AZ

Business Systems Analyst/ Scrum Master

Responsibilities:

• Conducted thorough analysis of the Business Requirements and analyzed the business case to understand the system needs.
• Prepared Business Requirements Document (BRD)and Functional Requirements Document (FRD), alongside involved in creating wireframes as a part of FRD.
• Decomposed the scope from the BRD into user stories by conducting a story writing session with the product owner and then the acceptance criteria for the PSPI (Potentially Shippable Product Increment).
• Experienced knowledge with Credit analysis, Credit bureau (Tran’s union, Experian and Confidential ), Credit score, Credit limit, Credit management and report.
• Assisted in estimation and prioritization of the user stories using MOSCOW and Planning Poker Techniques.
• Designed and Developed Use Case diagram, flow diagrams and Activity Diagrams using MS Visio
• Performed requirement analysis by gathering both functional and non-functional requirements based on interactions with the Process owners and stakeholders. Also documented and represented them in Requirements traceability matrix (RTM).
• Worked towards research and business analysis for client services and system enhancement by continuously interacting with the business users.
• As a Scrum Master, facilitated the Sprint planning meeting, Daily standup and the review meeting.
• Tracked team velocity and sprint progress using Sprint burn down/ burn up chartand Product burn down chart and conducted time boxed daily stand-up meeting.
• Involved in Data mapping, data modeling and data cleansing based on the system requirements.
• Whenever needed, I also facilitated the Product backlog-grooming meeting in order to reprioritize the Product Backlog.
• Defined the UI with inputs from the data architect and developers for the system using HTML models and mockup screens.
• Used Tableau as a data visualization tool to communicate information clearly and efficiently via the statistical graphics, plots, information graphics, tables, and charts selected throughout the project.
• Managed Change requests and performed Cost-benefit analysis and Impact analysis on the system.
• At the end of each sprint, I was responsible for facilitating the sprint review meeting followed by a sprint retrospective meeting.
• Used MS Share point for efficient content management and document management.
• Utilized SQL to query tables in retrieving sample data from mortgage customer profiles stored in the system.
• Well-versed knowledge on Service Oriented Architecture (SOA)and used it to integrate the various modules of the system.
• Created and reviewed XML documents using XMLSpy for the WSLA (Web Service Level Agreement) and data mapping.
• Strong knowledge of client side and server side validation and assisted in writing verbiage for client side validation using Java Script and Ajax.
• Performed process reengineering of the interfaces to satisfy the requirements for UI.
• Used Rational ClearQuest to define test case and test plans besides bug tracking, reporting and report generationalso created an error repository and managed the testing process with the Quality Assurance (QA) team.
• Involved in User acceptance Testing (UAT), Functional Testing/ Non-Functional Testing and Regression Testing for successful implementation of the requirements.

Environment: Scrum-waterfall hybrid methodology, Tableau, MS Project, MS Office (Word, Excel), MS Share point, SQL, XMLSpy, VB.NET, SOA,and Data dictionary, Transunion, Confidential and Experian.

Confidential - East Hartford, CT

Business Analyst

Responsibilities:

• Gathered business requirements by participating in JAD sessions, interviewing business users and stakeholders, conducting one to one sessions and consulting existing systems documents.
• Mapped process flows; assessed AS-IS processes through user interviews, data collection, analysis, design and evaluation of TO-BE process solutions; performed Gap analysis as a result.
• Derived the functional and non-functional requirements from the BRD to create a Function Requirements Document (FRD). Created Mockups as a part ofthe FRD.
• Designed and developed Use Case diagrams, also involved with the design team in creation of Activity Diagram, Sequence Diagram and Data flow Diagram to depict the various process flows.
• Prepared RACI chart to implement workload analysis, work assignment and conflict resolutions.
• Used Axure RP to create wireframes, prototypes and web design documents.
• Managed changes and worked on the change requests during all phases of the project.
• Worked with Subject Matter Expert (SMEs) to ensure source data in compliance with the published data standards, validating data from the source, monitoring and reporting on the quality of the data.
• Well versed with Web services, Web service level agreements (WSLA), SOAP and WSDL along with web methods used to develop business logics.
• Did Impact Analysis, Feasibility Study, Cost-Benefit Analysis and ROI calculation in order to be prepared for potential business and technical risks to the system.
• Created dashboard with realistic data visualization using Spotfire, that enables data to be viewed from different perspective with varied customizable options.
• Well-versed knowledge on Client-Server validations and developed client validations using JavaScript.
• Developed Project schedules, timelines, status, system schematics and process flows using MS Project.
• Created test plans, test cases, test scenarios, logged and track defects in the system using HP Quality Center.
• Worked towards research and business analysis for client services and system enhancement by continuously interacting with the business users.
• Utilized Cognos to Extract, Transform and Load (ETL) data from the old system.
• Used MS Share pointto collaborate across various components, modules andfor content management and document management.
• Prepared training curriculum and learning aids for computer systems; created user manuals and guides for the tracking and reporting system.

Environment: Waterfall methodology,TibcoSpotfire,Rally, MS Visio, MS Office (Word, Excel and PowerPoint), Axure RP, Windows, Java, Java script, JQuery, PL/SQL, PHP.

Confidential - Oaks, PA

Business Analyst

Responsibilities:

• Gathered Requirements Via formal meetings, brainstorming, interviewing and conducting JAD sessions with business users and subject matter experts (SME’s) in focus groups.
• Analyzed and documented the “as-is” business process work flow and “to be” business process work flow using MS Visio.
• Conducted Gap analysis of the current state of the system and future state of the system, SWOT analysis to identify the areas of improvement and feasibility analysis of the proposed solution.
• Performed Requirements modeling using UML diagrams like sequence diagrams, state diagrams, use case diagrams, Activity diagrams, flow charts.
• Generated Mockup screens of Graphical user interface to capture the front end system requirements to communicate with the web application designers.
• Documented various project artifacts, Business Requirements document (BRD), Systems requirements specifications (SRS) including Functional and non-functional requirements, Use case document.
• Developed system specifications as needed to support reporting, policy and claims systems.
• As a Scrum Master I facilitated Scrum events including Backlog refinement, Sprint Planning, Stand up meeting, Sprint Review and Sprint Retrospective.
• Created and managed User stories using Rally.
• Proven experience in handling and managing scrum impediments.
• Coordinated with database administrators/ SQL developers in improving backend performance by participating in conceptual re-design and logical redesign of the database.
• Involved with database designers in facilitating creation of ER Diagrams, Data modeler diagrams
• Involved in preparing test cases and test scenarios and coordinated with other QA’s in executing the test plans.
• Involved in Project management planning activities of this project Scope management, creating work break down structure, schedule management, stakeholder management using MS Project professional tool.
• Communicated directly with Clients to understand their business needs and to resolve business issues.
• Conducted User Acceptance testing (UAT), beta testing and involved in code review sessions to ensure the functionality of system aligns with the business requirements.
• Worked with SQL queries to extract application data to perform application validations.
• Environment: Waterfall, Windows (98/XP/7/Vista/8), .Net Framework (VB.NET, ASP.NET), MS Visio, HPQC, .net, C# SQL / SQL Server, MSOffice suite, MS Project Professional, Mockup screens, HTML, XML.

Environment: Scrum-waterfall hybrid methodology, MS Visio, MS Project, SQL Server, MS Office (Word, Excel, Power Point), XHTML, CSS, XML, Windows and HP QC/ALM.

Confidential

Jr. Business Analyst

Responsibilities:

• Gathered business requirements by working closely with the stakeholders and Subject matter experts (SME’s)
• Acted as a liaison between the technical team and the business users.
• Adopted and implemented Waterfall methodology for the development cycle.
• Involved in creating business processes and E-R diagrams using MS Visio.
• Created AS-IS process workflow and TO-BE process workflow and conducted GAP analysis for the business.
• Worked with UI analysts to develop wireframes that supports the new functionalities of the system.
• Conducted Cost-benefit analysis, Impact analysis and Feasibility analysis on the system.
• Strong knowledge of SOAP and WSDL to understand the requirements.
• Coordinated with testing team to ensure quality of deliverables. Assist in end user training for smooth transition to the new system.
• Assisted the QA team to prepare various test plans, test cases and test scenarios.
• Documented existing application features and new enhancement features to be supported in the future releases.
• Participated in weekly meetings with the management to inform stakeholders of the overall project progress.

Environment: Waterfall, MS Visio, Oracle SQL Server, MS Office Suite, HTML, JavaScript, Salesforce and Load Runner.

Confidential

Salesforce/business analyst

Responsibilities:

• Facilitated JAD workshop to elicit and validate requirements.
• Communicated with stakeholders and updated BRD to update progress and issues.
• Developed use case, activity and sequence diagrams using MS visio.
• Managed the weekly progress and the project implementation to the project manager and communicate the same to stakeholders to update the progress of the project.
• Involved in salesforce.com application setup and customized the application to meet functional needs of the organization.
• Worked closely with sales team to perform detailed analysis of business and user requirements.
• Assisted in creating apex classes, apex triggers for various functional needs in the application.
• Implemented apex data loader “command line interface” (CLI) to automated data loading process.
• Worked on various salesforce standard objects like Accounts, Contacts, Opportunities, Campaigns, Reports and Dashboards.
• Design of visual force pages and dashboards as per the client and application requirements.
• Created page layouts according to the user requirement.
• Created “Entity Relationship Diagrams” ERD, workflow rules, Auto-response Rules, Visual pages to suit application needs.

Environment: Waterfall,SFDC platform, HTML, MS visio, HPALM, MS SharePoint, MS project, Load Runner, Windows.