SUMMARY

• 10 Years of overall software experience with around 8 years in Siebel involving implementation of Siebel 7x/Call Center/ Sales/ ePharma/ Financial Services/eservices/MDM
• Expertise in solution design and implementation on Siebel CRM/Tools/ Configuration/ eScript/ Workflow/ EIM/EAI.
• Experience in Siebel CRM, Service Contracts, Quotes and Orders implementation
• Experience in testing integration solutions for Data import, Export and Migration using EIM and EAI, Business Services, Web Services, Workflow processes, Workflow policies.
• Experience in application development in CRM domain with Health Care, Banking and Financial Services industries.
• Proficient in Data mapping and Gap Analysis for the client requirement.
• Strong knowledge on Siebel Data Model and Performed Data Mapping between Siebel and External Systems.
• Experience working with Siebel Open UI
• Experience with web technologies including CSS, HTML, J - Query/JavaScript
• Experience with the installation and setup of Siebel Servers and Associated Server Architecture
• Experience with Oracle BI Publisher Report Development
• Experience with Siebel Call Center and Partner Portal (Siebel eChannel) applications
• Experience in UNIX shell scripts and Administration of Linux based Siebel Enterprise Servers.
• Knowledge of Java, Oracle WebLogic Server, SOA and Web Services & XML Technologies.
• Coordinate with offshore by scheduling weekly calls.
• Looking for challenging Siebel Implementation/support position.

TECHNICAL SKILLS

Siebel Applications: Siebel Financial Services, Siebel Call Center, Siebel EPharma

Siebel Development Tools: Siebel Tools 6.3/7.0/7.7/7.8/8.0

Siebel Modules: Order Management, Asset Management, Opportunity Management

Siebel Technologies: Siebel VB, Siebel eScript, Siebel Work Flows, Siebel EAI

Programming Languages: Java, Java Script, Visual Basic 6.0, VB .NET

Databases & Tools: Oracle 8i/9i/10g, MS SQL Server 2000, TOAD

Operating Systems: Windows 95/98/NT/2000/XP,Solaris9

Testing Tools: Mercury Test Director 7.x, Mercury Load Runner 8.1

Reporting Tools: Cognos

ETL Tools: Informatica

Web Technologies: HTML, JSP, Servlet, EJB and XML

Other Tools: Visual InterDev 6.0, Remedy, Clarify, MS Office 2000, IBM MQ Series, Altova XMLSpy, .Net Web Services

PROFESSIONAL EXPERIENCE

Confidential, Bothell, WA

Siebel Consultant

Responsibilities:

• Prepare Functional Design Document & Technical Design Document to meet the Business requirements
• Develop integration objects and strategies to interface with new and existing external applications as needed using EAI, Web Services, EIM as well as EBC.
• Administer, maintain and monitor all Siebel application instances, to ensure optimal performance.
• Provide daily production support for the Siebel application.
• Troubleshoot system issues related to both the server and application environment to determine proper course of action to resolve.
• Plans, manages and implements Siebel upgrades and system modifications including repository management and migration.
• Configure Siebel application for User Interface validation using siebel eScripting.
• Configured Siebel CRM application to tailor it according to the Business requirements.
• Configured the inbound web services for external application to view and update the data in Siebel UCM application.
• Design EIM configuration files to load data from staging to SDH tables.
• Prepare Batch scripts using PL/SQL procedures for transferring data from Siebel tables to external legacy systems.
• Create and modify business objects, applets, views, screens, and adapt business components, fields, joins, links, business component user properties, drilldowns, and visibility configuration using Siebel Tools.

Environment: Siebel CRM, Siebel Tools 8.1,HTML, CSS, JavaScript, Web Services, Oracle 10g, 11g, Informatica, UNIX

Confidential, Carmel, IN

Siebel Consultant

Responsibilities:

• Prepare Functional Design Document & Technical Design Document to meet the Business requirements
• Configure Siebel application for User Interface validation using siebel eScripting.
• Load Contacts, Accounts and from different sources into Siebel UCM application.
• Configure siebel application for User Interface validation using siebel eScripting.
• Install and configure Enterprise data quality for matching and deduplication.
• Configured the inbound web services for external application to view and update the data in Siebel CRM application.
• Design EIM configuration files to load data from staging to SDH tables.
• Used BlockUI jQuery plug-in to block part of the screen while querying the applet.
• Used JQuery to configure the look and feel of the mobile application.
• Used JQuery to configure Modify Calendar control.
• Created PL/SQL Procedures to Validate and Massage data before loading them intoSiebel EIM Tables

Environment: Siebel UCM, Siebel Tools 8.1, Web Services, HTML, CSS, JavaScript, Oracle 10g, 11g, Informatica, UNIX

Confidential, San Francisco, CA

Siebel Consultant

Responsibilities:

• Prepare Functional Design Document & Technical Design Document to meet the Business requirements
• Create and modify business objects, applets, views, screens, and adapt business components, fields, joins, links, business component user properties, drilldowns, and visibility configuration using Siebel Tools.
• Configure siebel application for User Interface validation using siebel eScripting.
• Load Contacts, Accounts and from different sources into Siebel UCM application.
• Configured Siebel CRM application to tailor it according to the Business requirements.
• Experience in Configuring Siebel Open UI in different browsers by Customizing UI using CSS/HTML, jQuery.
• Configured the inbound web services for external application to view and update the data in Siebel UCM application.
• Develop and Administer Siebel UCM application for new enhancements.
• Design EIM configuration files to load data from staging to SDH tables.

Environment: Siebel CRM, Siebel eSales, Siebel Tools 8.1, Oracle 10g, 11g, Informatica, UNIX

Confidential, Cleveland, OH

Siebel Consultant

Responsibilities:

• Prepare Functional Design Document & Technical Design Document to meet the Business requirements
• Configured Siebel UCM application to tailor it according to the Business requirements.
• Create and modify business objects, applets, views, screens, and adapt business components, fields, joins, links, business component user properties, drilldowns, and visibility configuration using Siebel Tools.
• Configure UCM survivorship rules according to client requirement to eliminate duplicates.
• Design EIM configuration files to load data from staging to SDH tables.
• Created PL/SQL Procedures to Validate and Massage data before loading them intoSiebel EIM Tables
• Implement matching and survivorship rules and configure universal connector for data quality, merge/unmerge
• Experience in Configuring Siebel Open UI in different browsers by Customizing UI using CSS/HTML, jQuery.
• Use JavaScript to display and hide fields or to configure a spell checker
• Configure a list applet to display as a box list, carousel or grid
• Display data from an external application in a Siebel CRM view or applet
• Display a Siebel CRM view or applet in an external application
• Configured the inbound web services for external application to view and updating the policy in Siebel UCM application.

Environment: Siebel UCM, Siebel Tools 8.1, HTML, CSS, JavaScript, Oracle 10g, 11g, Informatica, UNIX

Confidential, Santa Clara, CA

Siebel Consultant

Responsibilities:

• Prepare Functional Design Document & Technical Design Document to meet the Business requirements
• Create and modify business objects, applets, views, screens, and adapt business components, fields, joins, links, business component user properties, drilldowns, and visibility configuration using Siebel Tools.
• Configured Clinical Trip Report, Site Management, and Monitoring Reports functionality.
• Configure Siebel Application by Creating Business Component User Properties and Field User Properties.
• Load users, Studies, Monitoring Data in Excel sheet using Siebel VB.
• Configured Pre default and post default values in proposal Templates.
• Configured State Model to hide LOV's based on responsibility.
• Configure SAP Customer and Vendor Integration to enable CTMS application to display customer and Vendor information.
• Configure Runtime events to restrict delete of Study and region based on the Responsibilities.
• Assign delete Privilege for Super users based on Responsibilities.

Environment: Siebel eClinical, Siebel Tools 7.8, Oracle 9i, MQ Series, HP UNIX

Confidential, Milwaukee, WI

Senior Software Engineer

Responsibilities:

• Prepare Functional Design Document & Technical Design Document to meet the Business requirements
• Create Workflow Process and Polices for creating Activities and automatically inform Service Request Owner that Change Request has been updated.
• Experience working in Call Center application handling Service Request, Activities and Billing Invoice.
• Accomplished minor enhancements after go live to attain functionality as per users request.
• Load Assignment skill Sets data in Admin user Assignment Skills Screen.
• Coordinate with offshore team by scheduling calls and getting updates.
• Account Management is done based on user request to add, modify and inactivate their profile.
• Load Activity, Assets based on user request using EIM.
• Support the existing application for remote user who works remotely.
• Managing servers for sales and service applications and running Batch jobs.
• Create workflows for loading data from source to target system.
• Solve issues related to Siebel configuration and data loading.
• Application Services Interfaces as web services was implemented for synchronizing the accounts from external application with Siebel EAI.
• Write System test scripts that are run in Quality center for unit testing to move changes to production.

Environment: Siebel eServices, Siebel Call Center 8.1, Siebel eMedical, Siebel Sales, Siebel Tools 7.8.2.3,8.0 Oracle 8i, 9i, 10g, Solaris 9,Informatica,OBIEE,SOA,WSDL.

Confidential, CT

Senior Software Engineer

Responsibilities:

• Prepare Siebel upgrade driver and master ucf file and preparing the Schema files.
• Tune the upgrade scripts. Run the upgrade scripts for the PTE and QA environment.
• Analyze and tune the scripts and run in parallel degree avoiding dependencies.
• Perform the pre upgrade and post upgrade task for the production upgrade.
• Perform EIM table mapping and prepare EIM configuration files for data loading.
• Prepare the control files and loading data to the EIM tables and populate the respective base tables in the QA environment using the sql loader.
• Work on data conversion for loading legacy data in to Siebel.
• Load data for Account and Contact entity for development and production environment.
• Create EIM configuration files to load data from staging table to Siebel base tables.
• Create Internal and External IO for data mapping and getting data as the XML into the Siebel system.
• Customization of various Object definition using Tools.
• Create inbound web services for exposing the business services.
• Create data mapping using Data Mapper to map Siebel schema and external schema.
• Create VBC for exposing the external system data into the Siebel system.

Environment: Siebel Financial Services, Siebel Tools 7.8, C++, Oracle 8i, 9i,10g, 11g,Informatica,UNIX

Confidential, FL

Senior Software Engineer

Responsibilities:

• Administer and solve issues related to Siebel Communication session manager.
• Administer Siebel CTI Contact Center Application (CCA).
• Deploying the Release in all the Environments which includes copying and installing the build, running DTT (Data Transfer Tool) for copying LOV's and PDQ's to the database, Workflow Deployment and activation. Product Model etc.
• Communicating with Developers/Testers to resolve issues and perform day-to-day operational support functions.
• Manages Siebel servers monitoring the logs and statistics reports, Maintaining Servers and Application stability in order to provide a reliable Siebel environment for Developers/Testers.
• Executing EIM Jobs like auto alert load files and number loading files
• Starting and shutting down the components.
• InstalledSiebelGateway Server,SiebelEnterprise Server,SiebelDatabase Server, Siebel,ServerSiebelToolsSiebelThin ClientSiebelDedicated Client.
• Installed and configured Microsoft IIS Web Server LDAP and configured the Siebelweb extensions.
• Administration ofSiebelServers Report server LDAP and .COM application. Maintenance of theSiebelapplication by performing daily and weekly application maintenance tasks.
• Worked on the configuration of the communication adapters to interface with external communication profiles/servers.
• Resolve synchronization issues with remote users. Identify and resolve the issue of transaction task failure. Decode .dx files to identify the issue.
• Created and Performed Unit Test and System Test for theSiebelApplication.
• Responsibility position organization mobile client workflow and assignment manager maintenance and development.

Environment: Siebel Sales, Siebel eservices, Siebel Call Center 7.8, Web Methods, Siebel Tools 7.8

Confidential, LA

Senior Software Engineer

Responsibilities:

• Extensive involvement in the Assignment Manager part for creating the Assignment rules and tools configuration for the criteria’s.
• Configure the Assignment rules based on the requirement of the client to assign the position candidates to the Opportunities.
• Define Assignment Rule, Criteria, and Positions for Assignment of Object to Positions.
• Create Customized Assignment Criteria, Attribute and Workflow Process Component using Siebel Tools.
• Run Assignment Manager in Batch and Dynamic mode.
• Design Business objects and modified Page Tabs, Screen Menus.
• Implement the Search Specification on Applet and Business Components for faster loading of Applet.
• Load Accounts, Contacts as initial data load after doing interface mapping.
• Perform Unit testing in Mercury test director to test the Siebel application.
• Design and develop workflow for the business logic according to client requirement.
• Custom Scripting at Business Comp level to achieve the specified functionalities.
• Create interface with MQ Series to receive data from the external system to Siebel system.
• Design and develop Siebel subsystem to invoke the Siebel workflow.

Environment: Siebel Financial Services, Siebel Tools 7.7, Siebel Partner portal, HTTP.

Confidential

Senior Software Engineer

Responsibilities:

• Design the Business Object Layer and User Interface Layer Establishing Joins, Links, Pick Applets and MVGs.
• Added the specifications for Joins and Pick maps that will participate in the activation of Pick Applet.
• Create Assignment rules for Assigning the Accounts and contacts to the sales rep.
• Create Server script for creating new orders in the application.
• Test each change requests before delivering it to the client.
• Modify and Configure of Vanilla Siebel Application using Siebel Tools.
• Develop User Interface by mapping and designing the Applets into Views, Views into screens by using Applet and View Designer.
• Design workflows and running it in Runtime event and also using policies
• Customize and modify of various Object definition using Tools.
• Extracted data from multiple databases and presented to the management in the form of Excel Sheets.
• Developing SQL Scripts, Stored Procedures.
• Spooling & Uploading the generated reports to Excel files.

Environment: Siebel 7.5.3, Oracle 9i, UNIX, Siebel Epharma, Actuate Reports