SUMMARY

• 7+ years of professional experience as a Business Analyst with a strong understanding of Business Analysis, System Analysis, Business Process Management and Business Process Modeling.
• Excellent experience in the Travel/Airline and Retail Industries.
• Strong understanding of project life cycle and SDLC methodologies including RUP, RAD, Waterfall and Agile.
• Understanding of Portfolio Management - Asset Allocation, Performance Attribution and Portfolio Accounting
• Knowledge of Financial products and services such as Fixed Income Instruments, Equities, Derivatives, and Hedge Funds.
• Knowledge of Claims Processing and Underwriting of insurance products.
• Knowledge of STP and SWIFT messages.
• Experience in Agile Methodology, XP (Extreme Programming), Six Sigma.
• Extensive experience in collecting and analyzing user requirements, performing thorough GAP analysis and generating detailed Business Requirements Document, Functional Specifications Document and System Requirements Specifications.
• Effective communicator leading various information gathering meetings, user interviews, Joint Application Development (JAD) sessions and presentations.
• Effective in establishing project plan and milestones, managing scope and in helping ensure that timelines are met.
• Apt in Object Oriented Analysis (OOA) and UML.
• Proficient in developing Wireframes, Use Cases, Data Flow Diagrams, Sequence Diagrams, Activity Diagrams, Collaboration Diagrams, Class Diagrams, Entity Relationship Diagrams and Business Process Diagrams. .
• Proficient in writing SQL queries for data analysis and validation.
• Expertise in developing QA Test Plan, Test Conditions, and Test Cases to ensure complete and adequate testing as well as coordinating and conducting User Acceptance Testing (UAT).
• Diligent team player with enhanced analytical, communication, organization and leadership skills.
• Tactful resource in managing user request changes and user conflicts.

TECHNICAL SKILLS

Tools: UML, Rational Rose, Requisite Pro, Clear Quest, Clear Case, Microsoft Visio, DOORS, MS Word, MS Excel and MS PowerPoint, Microsoft Office Sharepoint Server (MOSS), Business Objects, Mercury Test Director, JIRA bug tracking tool, BugZilla, ERwin, MS Dreamweaver, MS Photoshop, uPerform, SnagIT

Modeling Techniques: Use Case Modeling, UML (Use case, Sequence diagram, Activity Diagram, Class Diagram, Entity Relationship Diagram), Object Oriented Analysis and Design

Methodologies: RUP, RAD, Waterfall, Scrum and Agile

Operating System: Win 95/98/NT/2000/XP, UNIX

Database: SQL, MS Access, Oracle

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Sr. Business Analyst

Responsibilities:

• Helped Project Manger in project design and project plan using the RUP Methodology.
• Served as an intricate team member in preparing Scope and Vision document. Helped manage scope and identify risks throughout the project life cycle.
• Worked with SMEs to understand various assets and security classes, exchange traded derivatives (such as futures, options on futures, equity options and index options), OTC derivatives (such as interest rate swaps, swaptions, credit default swaps and total return swaps) and portfolio allocation and management.
• Organized and actively participated in requirements gathering workshops involving various key business users from the Portfolio Management Unit and Back Office Unit.
• Led requirements elicitation meeting to obtain consensus and feedback on functional requirements and business rules.
• Requirements Elicitation, Analysis, Communication, and Validation according to Six Sigma Standards.
• Interviewed SMEs to understand the current systems and processes.
• Performed detailed data analysis and assisted in building business process analysis model.
• Documented current and proposed process flow and conducted detailed gap analysis.
• Worked in conjunction with other team members, technical architects and developers to understand system integration and interface requirements.
• Support for a major effort to improve the Warehouse Management System (WMS) capabilities of Supply Chain.
• Expertise with supply chain strategies/vendor manufacturing process methods to determine level of procurement and strategic sourcing strategies/plans and worked with vendors/peers to determine lead times, schedules and cycle counts, established requirements needs.
• Created PowerPoint presentations incorporating MS Office Suite, Excel, Word and Access
• Co-authored detailed Business Requirements Document and Functional Specification Document.
• Designed and developed Use Cases, Use Case Diagram, Activity Diagrams, Sequence Diagrams, Data Flow Diagrams using Object Oriented Design (OOD) concepts and UML using Rational Requisite Pro.
• Worked with an information architect to create and develop wireframes and mock-up screens for the UI.
• Meticulously assessed data from various sources and generated conceptual and logical database designs using ERwin data modeling tool.
• Assisted the technical team in writing high-level design document.
• Conducted highly interactive JAD sessions with project stakeholders to identify and resolve issues. Ensured consensus between Line of Business and IT Teams.
• Wrote specifications for various reports. Generated canned reports using Business Objects.
• Determined a testing strategy in conjunction with the QA team. Assisted in writing detailed Test Plan, Test Cases and Test Case Scenarios for system testing, integration testing and functional testing.
• Assisted in performing and coordinating unit, performance and functional testing.
• Presented reports and analysis to management.
• Coordinated User Acceptance Testing (UAT), developed and maintained quality procedures and ensured that appropriate documentation was in place.
• Reported and analyzed all application defects, user issues and resolution status to the higher manager using Mercury Test Director.
• Assisted in deployment and implementation.

Environment: Rational Suite (Rose, Requisite Pro), Dreamweaver, Rational Unified Process (RUP), Windows NT/XP/2000, UML, UNIX, MS-Project, MS-Office Suite, Casewise Corporate Modeller, WinRunner, Test Director

Confidential, Secaucus, NJ

Sr. Business Analyst

Responsibilities:

• Worked with the core team to design business requirement collection approach based on the project scope and SDLC Methodology.
• Worked closely with SMEs and business users in understanding and documenting their current process, gaps and requirements around various aspects of hedge fund management: asset classes, corporate actions, performance reports, client reports, general ledger, P&L and reconciliation.
• Critically evaluated requirements gathered from multiple stakeholders - accounting, operations and management groups - and reconciled conflicts.
• The company is a shipping and Freight Forwarding company and conducted a preliminary study to understand their business processes to improve their product mix.
• Worked on Freight Forwarding Application which gives customers details about the freight options without spending a day on the phone. It gives instant quotes and dispatches the freights without anyone picking up the phone.
• Extracted the Business Requirements during various sessions with business leads and tagged all requirements in Requisite Pro, tracing them all the way to the stakeholder requirements
• Designed the business process flow for the new platform in conjunction with SMEs.
• Conducted JAD sessions with SMEs and technological experts to gather data requirements such as securities pricing, corporate actions and custodial data. Identified various data sources from where the data had to be extracted for the new platform.
• Responsible for producing process flow diagrams for TO-BE process flows and AS-IS process flows using Microsoft Visio.
• Performed detailed GAP analysis involving the current state and proposed state analysis. Critically evaluate information gathered from multiple sources and reconcile conflicts.
• Co-authored Business Requirement Documents and Functional Specifications Document.
• Designed and developed Use Cases, Use Case Diagram, Activity Diagrams and Data Flow Diagrams.
• Worked closely with the architect, database administrator and technical team during Data Mapping and Data Integration.
• Developed a thorough and repeatable software requirements methodology utilizing the Rational Unified Process (RUP) and Unified Modeling language (UML)
• Creation of Business Process specifications, application designing using RUP, database schema design and implementation methodology
• Participate in Development Solution in regards to Interwoven Teamsite related design and implementation concepts
• Support for an inventory management value assessment to improve financial performance and the customer experience by reducing working capitals and supply chain costs, and improving on shelf availability.
• The Supply Chain scope includes the entire supply chain from production order to shipping & delivery and order management.
• Assisted the development team to oversee ETL processes using Informatica.
• Created wireframes for the GUI of the reporting portal.
• Generated System Requirements Specifications document for reports such as investment performance reports and transaction holdings.
• Collaborated with the QA team to develop the test strategy, test conditions and test case scripts to be used in testing based on business requirements, technical specifications and/or product knowledge.
• Involved in testing the GUI of the reporting portal.
• Coordinated Integration Testing and User Acceptance Testing (UAT).
• Designed and implemented basic SQL queries for testing and report/data validation. Data validated included but was not limited to Net Asset Values (NAV), general ledger balances and realized gains and losses.
• Reported and assessed all application defects, user issues and resolution status to the higher manager using JIRA Bug Tracking software.
• Maintained and kept track of stakeholders’ requests for enhancements.

Environment: Java, UML, Rational Rose, Requisite Pro, Zachman Framework, ClearCase, ClearQuest, WinRunner 6.0, Load Runner 6.0, Rational Clear Case, Perl and Oracle 8.5 on Windows NT, PL/SQL, and UNIX

Confidential, KS

Business Analyst

Responsibilities:

• Interacted extensively with SMEs to understand and document their requirements pertaining to Fixed Income Instruments (such as Corporate Bonds, Treasury Securities, Municipal Bonds, Agency/GSE securities, CDs, MBS and New Issue Offerings), Corporate Actions, Risk Analysis, Portfolio Performance Attribution and Optimization.
• Worked with Financial Analysts to evaluate benchmarks that included a vast array of global indices as well as customized benchmarks.
• Assisted the project manager in developing timelines for project delivery as well as assessing risks and impact of changes. Participated in various project related presentations.
• Actively participated in gathering requirements from various SMEs, Financial Analysts, Risk Analysts and Portfolio Management via JAD/JAR sessions.
• Responsible for implementing supply chain and operations solutions in the exploration & production lines
• Lead, develop and implement the planning system improvements to maintain optimal inventories throughout the global supply chain
• Collaborated with other team members to write detailed Business Requirements Document. Developed Functional Requirements Specifications and System Requirement Specification from the business requirements.
• Designed Use Cases, Use Case Diagrams, Use Case Scenarios, Workflow and Data Flow Diagrams. Business Process Flow Diagrams, Activity and Sequence Diagrams using Microsoft Visio.
• Involved in various brainstorming sessions to investigate, identify, analyze and solidify business rules.
• Reviewed with architect and technical team various technical design documents as well as input and output parameters for various web services.
• Participate in Development Solution in regards to Interwoven Teamsite related design and implementation concepts
• Created and maintained a Traceability Matrix using Rational Requisite Pro.
• Managed requirements using DOORS, a tool newly introduced in the organization. Trained team members on effectively using DOORS for capturing, linking and analyzing requirements and their traceability.
• Involved in analysis for wide range of Six Sigma and Web-based initiatives, including user requirements.
• Generated wireframes and prototype for the GUI.
• Worked with the QA team to develop test plan, test cases and test conditions for integration and functional testing. Traceability Matrix was used to ensure complete end-to-end testing.
• Wrote and executed test scripts for GUI testing using WinRunner.
• Coordinated UAT. Reported all bugs and defects to the development team.
• Performed data analysis and ran various SQL queries to critically evaluated test results.
• Participated in end-user training and generating descriptive user manual.
• Assisted production support team in identifying failure points and performing root cause analysis.

Environment: RUP, Rational Requisite Pro, Rational Soda, Rational Rose, Rational Clear Case, Rational Clear quest, Java, VISIO, Oracle 9, Sybase, UNIX, XML SPY, GOXML, LINUX, HTML, WINDOWS

Confidential, Chicago IL

Business Analyst

Responsibilities:

• Served as a liaison between various business units and information technology groups.
• Understood functionalities supported by the various web applications and the current system design and architecture. Identified and understood various products and services including mutual funds and retirement services.
• Support for an inventory management value assessment to improve financial performance and the customer experience by reducing working capitals and supply chain costs, and improving on shelf availability.
• XML order header and order detail data transfer; inventory/supply chain management modules
• Used ERP business user information to create prototype business models and related business objects for Human Resources, Sales, Supply Chain and Finance which strongly supported ERP configuration using Business Process Modeling tool with UML and OOD
• Worked together with other team members in interviewing various business groups and identifying and prioritizing business and functional requirements.
• Performed extensive data analysis with other functional analysts on data received from various sources and in different formats.
• Worked together with SMEs, architecture group and technical team leads to detail the interface, customized based on different user roles and functions.
• Mapped the current and proposed process and conducted thorough GAP analysis
• Generated Use Cases, Use Case Scenarios, Activity Diagrams and Data Flow Diagrams.
• Co-authored Functional Requirements and Specification Document.
• Worked with information architects and creative groups in detailing the wireframes and depicting GUI design.
• Assisted the database development team in data modeling, data structure and data table layouts required for consolidation of incongruent databases,
• Involved in writing test plan, test cases and test scripts for end-to-end testing.
• Reviewed test results and reported bugs/issues using Mercury Test Director.
• Assisted in UAT and end user training.
• Involved in various other enhancement initiatives to include new functionalities and redesign.

Environment: Rational Suite (Rose, Requisite Pro), Dreamweaver, Rational Unified Process (RUP), Windows NT/XP/2000, UML, UNIX, MS-Project, MS-Office Suite, Casewise Corporate Modeller, WinRunner, Test Director

Confidential, Chicago, IL

Business Anlayst

Responsibilities:

• Functioned as a primary liaison between the business line, operations and technical areas throughout the project cycle.
• Worked with PMs and other team members to manage scope and identify key risk factors.
• Studied and assessed the client’s current systems and processes.
• Understood all aspects of a claims processing lifecycle starting from identifying a claim right up to closure.
• Investigated, understood and analyzed the current underwriting and disparate manual sales process.
• Examined various bottlenecks and points for automation to streamline the claims processing, underwriting and pre- and post-sales process.
• Worked with key members from various cross-functional teams to analyze various third-party CRM solutions to make a ‘buy vs build’ decision. Conducted cost/benefit and impact analysis.
• Worked proactively with SMEs, business users and other team members to identify business rules and calculations.
• Conducted Gap analysis and extensive data analysis.
• Gathered requirements around customization of salesforce.com pertaining to dashboards, reports, custom fields and custom-built applications such as Quotes/RFPs.
• Assisted in building business process analysis model using MS Visio.
• Designed and developed workflow diagrams, activity diagrams, sequence diagrams and use cases.
• Wrote detailed business requirements document. Derived functional specification and system requirements from business requirements.
• Generated templates and system requirements specification document for various reports. This included understanding and identifying data table formats, fields, data types and data formats.
• Coordinated with team members to write test plans and test cases.
• Established a traceability matrix to keep track of various requirements and ensuring that each requirement was developed and tested.
• Provided key input working with users in defining project and system requirements.
• Played a key role in planning UAT and implementation of system enhancements and data migration and conversions.
• Analyzed and performed root cause analysis on various defects and bugs and then passed them for resolution to appropriate development team.

Environment: Rational Suite (Rose, Requisite Pro), Dreamweaver, Rational Unified Process (RUP), Windows NT/XP/2000, UML, UNIX, MS-Project, MS-Office Suite, Casewise Corporate Modeller, WinRunner, Test Director