SUMMARY

• Around + 9 years of relevant related IT professional experience, and specifically over + 5 years in analysis, administration, customization, development, implementation, support etc., of B.I., and Business applications with Sales Force CRM as the focus area.
• Experience in Discovery Phase, Scoping Phase, Analysis and Implementation Phase.
• Worked closely with Business users, in improving their business processes using Sales Force.com.
• Suggesting best practices in development, design and administration sides.
• Experience in developing client specific solutions for salesforce.com platform.
• Proficiency in SFDC administrative tasks, like creating Profiles, Roles, Users, Page Layouts, custom objects, Email services, Approvals, Workflows, permissions, Dashboards, Reports, tasks and other actions.
• Experience customizing objects like; Accounts, Contacts, Opportunities, Products, Price books, Cases and Campaigns.
• Proficient with gathering, analyzing and documenting requirements for SalesForce.com
• Proficient in Sales analysis, Marketing customer support processes used by SalesForce.com customers and make recommendations to customers for improving their processes using SalesForce.com
• Results oriented, Self - sufficient, flexible, adaptable and motivated team player, capable of managing multitask activities.
• Passionate for solving customer's problems and challenges, developing technology solutions.
• Experience with full life cycle implementation of business solution.
• Excellent knowledge of customer focused IT delivery methods used.
• Excellent communication and interpersonal skills, used to work in small and large team environments.

TECHNICAL SKILLS

Salesforce.com technologies: Force.com, Dashboards, Reports, Tables, Analytic snapshots, Custom objects, Case Management, etc.

Force.com configuration: SFDC Standard Object configuration.

CRM Tools: Salesforce.com, CBP.

Databases: Microsoft Access, SAP - MRP, Data warehouse, Sabre Maximerlin, Autoline, Karmak, Business Objects - Analyzer - Reports and ASI 400.

Operating systems: Windows XP, Windows vista, NT, 2000.

Packages: MS Project, MS Word, MS Excel, MS Powerpoint, Google Drive, Adobe Acrobat, Lotus Smartsuite, JD E, SAP - MRP, Peoplesoft, Sabre Maximerlin, Sabre CRM, Data warehouse, Alkym, Intelysis, Business Objects - Analyzer - Reports, Concur.

PROFESSIONAL EXPERIENCE

Confidential - Seattle, WA

District Parts Sales Manager / Sales Force.com Architect / Salesforce Lead, BI

Responsibilities:

• Interact with business users and update
• Involved in Salesforce.com application set up activities and customized the apps to match needs.
• Work with diverse salesforce.com objects like accounts, contacts, opportunities, leads, reports and dashboards.
• Develop custom reports and report folders for different user profiles.
• Develop analytic snapshots for sales performance and statistics.
• Interact with salesforce.com support team on a regular basis.
• Proficient with customer support, and work with chat in order to help users to communicate easily.
• Customize user roles, hierarchies, profiles, and sharing settings to ensure protected data.
• Direct consultancy over performance of sales force of truck parts, and customer service to the Dealerships.
• Analysis and management of inventories, and consultancy over sales of several product lines of Ken worth truck models.
• Configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Developed the Custom objects, Record Types, Formula fields, validation rules, Page layouts, workflow rules, tasks, emails and alerts to track customer related tasks and activities.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Proficient usage of other diverse packages such as AS400, E - portal, Customer Sales Request (Sales Allowances, ASI Applications, Smart, etc., in order to manage inventories, availability and quotations.

Environment: Force.com IDE, Custom objects, Validation Rules, Formula Fields, Data Loader, Reports and Dashboards, Workflow Approvals, Analytical Snapshots, Apex Classes, XML, HTML, salesforce.com, email services, chat, windows XP.

Confidential, Houston, TX

IT Purchase Manager/ Salesforce Lead / Sr. Sales Force.com (Admin. /Developer), BI

Responsibilities:

• Involved with different cross - functional teams to gather requirements.
• Worked on various salesforce.com standard objects like accounts, contacts, cases, leads, campaigns, reports, statistics, Dashboards, etc.
• Created profiles and custom reports for standard objects as custom objects to give complete detail overview of customer (account) and renewal forecasting.
• Develop custom report folders for different user profiles.
• Develop analytic snapshots for performance and statistics.
• Interact with salesforce.com support team on a regular basis.
• Proficient with customer support, and work with chat in order to help users to communicate easily.
• Customize user roles, hierarchies, profiles, and sharing settings to ensure protected data.
• Involved in several meetings on Data storage, suggestions about Reports, Dashboards.
• Worked in dynamic environment, as of solving issues within deadlines.
• Used Data loader in testing future events by exporting data, deleting data from production.
• Wrote Apex triggers, Apex classes for the application wherever is needed.
• Developed the Custom objects, Record Types, Formula fields, validation rules, Page layouts, workflow rules, tasks, emails and alerts to track customer related tasks and activities.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Coordinate purchase planning, strategic selection of diverse IT materials to assure the Steel plant maintenance on IT issues.
• Coordinate the distribution and allocation of all the national IT related purchases.
• Administration, assortment and planning according to the IT maintenance plans.
• Annual planning of purchasing budget of IT materials and services.
• Coordinate the improvement and strategic IT area projects (KAIZEN PROJECTS)

Environment: Force.com IDE, Custom objects, Validation Rules, Formula Fields, Data Loader, Reports and Dashboards, Workflow Approvals, Analytical Snapshots, Apex Classes, XML, HTML, salesforce.com, email services, chat, windows XP.

Confidential, DALLAS, TX

Senior IT Buyer / Sales Force.com (Admin. / Developer), BI./ Salesforce Lead

Responsibilities:

• Involved with different cross - functional teams to gather requirements and give solutions.
• Worked on various salesforce.com standard objects like accounts, contacts, cases, leads, campaigns, reports, statistics, Dashboards, etc.
• Created profiles and custom reports for standard objects as custom objects to give complete detail overview of customer(account) and renewal forecasting.
• Develop custom report folders for different user profiles.
• Develop analytic snapshots for performance and statistics.
• Proficient with customer support, and work with chat in order to help users to communicate easily.
• Customize user roles, hierarchies, profiles, and sharing settings to ensure protected data.
• Solve issues within deadlines in order to fulfill the IT needs of the infrastructure and the fleet.
• Developed the Custom objects, Record Types, Formula fields, validation rules, Page layouts, workflow rules, tasks, emails and alerts to track customer related tasks and activities.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Performed a key role in building and planning the capabilities of the SFDC team.
• Analyzed and suggested best possible ways out of the box for the stakeholder's requirements in Sales force.
• Lead or contributed to all technical aspects of project development.
• Worked closely with multiplayers to realize the full capabilities ofSalesforce.comCRM.
• Ability to work in a deadline focused, dynamic environment consistently producing deliverables within agreed upon timelines.
• Prepared several Tests and worked closely with people for testing the developments and customizations, as there were no sales force administrators in the organization.
• Coordinate purchase planning, strategic selection of diverse IT materials to assure the maintenance of the fleet on IT issues.
• Coordinate the distribution and allocation of all the national and international IT related purchases for the warehouses and the fleet.
• Administration, assortment and planning according to the IT maintenance plans of the fleet and warehouses.
• Annual planning of purchasing budget of IT materials and services.
• Coordinate the improvement and strategic IT area projects for fleet and infrastructure

Environment: Force.com IDE, Custom objects, Validation Rules, Formula Fields, Data Loader, Reports and Dashboards, Workflow Approvals, Analytical Snapshots, Apex Classes, XML, HTML, salesforce.com, email services, chat, windows XP.

Confidential, HOUSTON, TX

Senior IT Technical Buyer / Sales Force.com (Admin. / Developer / Lead)

Responsibilities:

• Actively participated in a complete Software Lifecycle of requirement gathering, design, development and implementation for various new Businesses features and also prepare project plans.
• Brainstormed with teams and created the scope and functional specifications to lay out project with phases.
• Worked as enhancement developer and team member, performed the roles of Salesforce.com Developer and Administrator in the organization.
• Worked closely with purchase team and business analysts and performed detailed analysis of business and user requirements, also designed solutions by customizing various standard objects of SalesForce.com (SFDC).
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
• Used Data Loader for insert, update and bulk import or export of data from Salesforce.com SObjects Used it to read, extract, and load data from comma separated values (CSV) files.
• Implemented Sales force Chatter to all users.
• Customized Dashboards to track the usage of productivity and performance of business centers and their purchase teams.
• Customized tabs for use among different users groups and business centers.
• Created various profiles and configured the permissions based on the organizational hierarchy requirements.
• Management and Monitor of the company s Sales force CRM application.
• Develop custom report folders for different user profiles.
• Proficient to solve problems within deadlines in order to fulfill the IT needs of the company and its fleet.
• Developed the Custom objects, Record Types, Formula fields, validation rules, Page layouts, workflow rules, tasks, emails and alerts to track customer related tasks and activities.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Performed a key role in building and planning the capabilities of the SFDC team.
• Analyzed and suggested best possible ways out of the box for the company's requirements in Sales force.
• Worked closely with diverse team - players to realize the full capabilities ofSalesforce.comCRM.
• Prepared several Tests and worked closely with people for testing the developments and customizations.
• Coordinate purchase planning, strategic selection of diverse IT materials and services to assure the maintenance of the fleet on IT topics.
• Coordinate the distribution and allocation of all the national and international IT related purchases for the warehouses, fleet and infrastructure.
• Administration and assortment according to the IT maintenance plans of the warehouses, fleet and infrastructure.
• Planning of annual purchasing budget of IT materials and services.
• Coordinate strategic IT projects for fleet and infrastructure improvements.

Environment: Force.com IDE, Custom objects, Validation Rules, Formula Fields, Data Loader, Reports and Dashboards, Workflow Approvals, Analytical Snapshots, Apex Classes, XML, HTML, salesforce.com, email services, chat, windows XP.

Confidential, TX

Sales Force Analyst, BI / User support / Salesforce Lead

Responsibilities:

• Worked in testing and deployment of the application.
• Worked in a plan project schedules and responsible for the requirements.
• Implemented design patterns for generating pie/block and various charts.
• Solved diverse issues within deadlines and strategies.
• Involved in several meetings on Data storage, suggestions, consultancy and about Reports / Dashboards.
• Worked on diverse customization, standard objects like Accounts, opportunities, Contacts, Task objectives.
• Interacted and team worked with SAP team in making a back up of Sales force data into SQL server.
• Worked with pick lists, lookups, validations to the custom objects.
• Worked on Customer analysis according to its economic indicators; High level sells, Project management, strategic planning, quotations, contract administrations, sales administration, etc.

Environment: Salesforce.com platform, force.com, pages, data loader, HTML, reports, custom objects, custom tabs, email services, security controls, chat, Windows XP, inside sales, Java.