SUMMARY

• Business System Analyst with over 7 years of experience and strong understanding of
• Hands - on experience in all phases of Software Development Lifecycle (SDLC) using Waterfall, Iterative, Agile(SCRUM), and other internal SDLCs and technology delivery frameworks.
• Deep working knowledge of projects impacting differrent areas(Web based, Backend, front end banking center application).
• Expanded business development by 25% through strategic marketing and improved services offered to new customers never touched before.
• Demonstrated broad strengths in Project Management, Business Analysis, New Business Development and Negotiations.
• Led Solutions team in driving cost-reduction initiatives that resulted in $1.2 million saved over 2 years through Process enhancement and Automation.
• Experience working with multiple stakeholders and large scale projects like Bank Mergers ( Confidential acquisition of Merrill Lynch) and Conversion projects (CA and NW).
• Design and implemented new ADP(Auto Data Provisioning) tool which resulted 35% savings of actual cost(resources and time).
• Extensive experience in gathering Business and Functional Requirements, developing Use Cases, creating screen mock-ups and preparing Training manuals and Knowledge Transfer manuals.
• Excellent Business writing skills in writing Business Requirements Document (BRD), Use Case Specifications, Functional Specifications, Systems Requirements Specification (SRS), Workflows.
• Developed new quality standards for better quality performance/reliability and improved support service level by 40%.
• Participated actively as Product Owner and Scrum master in daily SCRUM sessions, bi-weekly sprint planning, weekly backlog grooming.
• Expertise in Creating Unified Modelling Language (UML) diagrams such as Use Case diagrams, Activity diagrams, Sequence diagrams, Component diagrams, State diagrams.
• Strong experience in conducting User Acceptance Testing (UAT) and preparing Requirement traceabiliy matrix.
• Worked extensively on Business Requirements Elicitation, Process Modeling, Gap analysis, Risk analysis, SWOT analysis and development of Functional Specifications.
• Strong and practical understanding of relational databases and performed data validation through SQL queries.
• Good working knowledge of Ms Excel, Ms Word, Ms Access. Ms PowerPoint and Ms Visio
• Deep knowledge of Crystal dashboard, created various presentations for higher management.
• In-depth problem solving skills, presentation skills along with leadership qualities.

TECHNICAL SKILLS

Requirements Management Tools: Rational Requisite Pro

Methodologies: UML, Waterfall, Agile(SCRUM)

Management Methodologies: Six Sigma DMAIC

Project Management Tools: MS Project

Application Software: MS Visio, MS-Word, MS Excel, MS Power Point

Programming Languages: C, C++, .Net (C# 2010), SQL

Automation: Selenium, Excel 2007 (Pivot tables & Macros)

Operating Systems: Windows NT/98, XP, 2000, Vista, Mac

Databases: DB2, MS SQL, MS Access

Reporting tool: Crystal dashboard

PROFESSIONAL EXPERIENCE

Business System Analyst/Program manager

Confidential, Seattle WA

Responsibilities:

• Incorporated Agile methodology and SCRUM techniques to manage requirements and enhance the different platforms( eCommerce, Backend and front end apps).
• Facilitated Scrum planning meetings to coordinate between Clients, Product Owner, Dev and QA teams.
• Conduct meetings/interviews and JAD sessions with stakeholders to collect business requirements. This information along with the vision document was used to transform business requirements into System Requirements Specifications
• Manage the assignment of user stories to relevant BAs based on the feature and process expertise.
• Captured user story points, categorized into respective epics and maintained the requirement matrix.
• Directly interacted with clients (Ratings Analysts) to elicit the requirements and translate them into terms that development team can comprehend.
• Captured requirements for around 45 user stories in 9 sprints. Generated user story Acceptance Criteria and depending impact analysis documents.
• Performed and conducted BA reviews to make sure standard S&P practices are followed.
• Managed and implemented bank’s new FCE system with new fee structure which resulted 15% revenue improvement per year.
• Expanded business development by 25% through strategic marketing and improved services offered to new customers never touched before.
• Suggested several process improvements within the ratings process and also suggested solution options to automate manual data entry tasks performed by Data Managers.
• Demonstrated skill working as liaison betweenbusinessand technology and documenting requirements.
• Managed upgrade of Legacy systems to new advance IBM servers for better performance and meet quality standards/expectations
• Designed and implemented new teaching (portal platform) with advance eLearning concepts and more interactive design.
• Created Sequence Diagrams and Data Flow Diagrams (DFD’s) using MS Visio
• Interacted with the stakeholders to review and baseline the design documents
• Created Use Case Model and detailed use cases in conjunction with the project team, to define the features of the application, to be used by the development team
• Attended Change Request Meetings to document corresponding changes and implemented procedures for enforcing changes through defect tracking using Test Director
• Played Product owner or Scrum Master’s role in Agile based projects.
• Cross company project management and idea-conceptualization.

Business System Analyst/Program manager

Confidential, Seattle WA

Responsibilities:

• Worked with users to definebusinessrequirements and analytical needs.
• Worked with stakeholders and vendors to interpret, exchange, and document administrative and technical information.
• Worked across corporate groups to document requirements for new functionality by gaining consensus from all parties. Specifically worked with the business and IT to make sure the business needs are met and IT clearly understands its requirements.
• Extensively used Visio to do flowcharts and process mapping
• Created maps, charts and workflow diagrams to represent business processes and design specifications.
• Organized and facilitated requirement gathering sessions for operational processes and solutions.
• Work with third party vendors like TSYS, Fiserv, Visa and Master Card to process transactions and get other project activities done.
• Perform GAP analysis of the existing functionality of Client Profitability module. Pointed out 65 functional discrepancies and relevant solutions were suggested and implemented.
• Established good working relationships with customers/clients/Vendors.
• Worked with external partners on integration/release schedules.
• Proven ability to documentbusinessand functional requirements, workflows,businessprocesses and information needed for system support.
• Worked closely with Development team during Deployment process.
• Responsible for preparing business process models and use case diagrams using Visio.
• Expert in identifying risks for different modules/projects/functionalities in a given application and have given the right mitigation strategies.

Business System Analyst

Confidential, Seattle WA

Responsibilities:

• Facilitate client interviews and workshops to gather, understand, and set client's project goals, objectives, complex business needs and potential opportunities.
• Shadow and assist some of the Product Owner activities by providing high level estimates, prioritizing stories for the sprint and maintaining backlogs and release plans.
• Conduct client interviews, high-level reviews, focus groups to derive and execute action plans, meet deadlines and follow industry standards & best practices.
• In spite of being a novice to the application, successfully developed BRD, PFS, Use-case, functional executive summary and prototype documents.
• Traversed through all the phases of six-sigma to improve existing processes. Worked on analyzing the process gaps and suggested several process improvements.
• Facilitate User Acceptance Testing (UAT) and production rollouts, and the defects detected were tracked and managed using HP Quality Center.
• Produced reporting documents and led weekly meetings with developers and business units to discuss outstanding technical issues and deadlines that had to be met
• Manage a 20 resources team located at different shores and Vendors (TCS, Infosys and Accenture)
• Assist junior BAs in the team with appropriate documentation and domain knowledge.
• Perform data modeling, periodic report validation and data analysis by writing SQL queries.
• Developed mock-up screens for the client to visualize the end product and suggest required enhancements.
• Market our services to different group & teams within bank and other banks related to BoA.

Business Analyst/Consultant

Confidential, Seattle WA

Responsibilities:

• Successfully used Agile/Scrum Method for gathering requirements and facilitated user stories workshop. Documented User Stories and facilitated Story Point discussions to analyze the level of effort on project specifications.
• Translatedbusinessrequirements into functional documents and create test plans Use cases to consolidate into a single interface for data maintenance and vendor exchange
• Work closely with QA and Development team and give suggestions on Design, Impact and QA scope.
• Acted as liaison between business teams and IT teams to assist in defining objectives, requirements and priorities of applicable business system.
• Using a wide range of techniques to capture business requirements.
• Analyzed test results, create discrepancy and defect documentation and report testing results/progress at appropriate intervals tobusinessusers.
• Facilitated demo workshops and training to Business Managers, Business Users and demonstrated the entire functionality of the product.
• Defined the metrics for multiple projects and given constructive feedback for senior management review.
• Created and maintained the requirement traceability matrix independently for multiple projects using different test manangment tools
• Work and communicate with different stakeholders located at different countries like, Canada, UK and Singapore.

Quality Analyst

Confidential

Responsibilities:

• Review Business requirements, Design documents and come up with detailed planning for testing end to end for the whole functionality.
• Responsible for assisting development and test teams in system test and defect triage.
• Defined overall test strategy/approach/test plan multiple times/for multiple projects.
• Worked as a consultant(SME) to many projects to define the test design techniques.
• Coordinate and conducts working sessions with cross-functional teams
• Prepared documentation of test results.
• Partcipate initial project design planning/strategy meetings and recommend suggestions to how and what needs to be done from testing perspective.
• Have reviewed the test strategy, test plan for assembly, system integration, performance and UAT for multiple projects.
• Have defined the risk management strategy and reviewed the multiple projects risk management strategies.
• After successful release of projects, developed automation scripts using QTP and integrated thescript with master script.
• Ensure that all the testcases are updated in the Quality Center along with Mastertest plan.
• Tested critical bug fixes including critical fixes and coordinated with developers in release of bugfixes meeting tight timeline.