SUMMARY

• 6 years of experience as a Business Analyst in fast - paced multi-project environments for varieties of applications and products for Finance/ Investment Banking, Healthcare insurance, and Software industries.
• Experience in Software Development Life Cycle (SDLC) aspects such as Requirements Analysis, Design,
• Development, Testing and Deployment. Experience with Waterfall Methodology, Agile, Rapid Application
• Development, and Rational Unified Process.
• Experience in Business process to support Requirements Elicitation, Analysis, Specification, Traceability,Validation and Requirements Management. Participated in conducting GAP analysis mapping “AS-IS” with “TO -BE” systems and determine deficiencies in existing systems.
• Proficiency in Business process modeling, mapping, re-engineering and re-designing. Experience in creating Business Requirement Documents (BRD), Use Case Specifications, Functional Specifications, Requirements Traceability Matrix across the project Deliverables. Knowledge of Database (SQL).
• Knowledge of .Net Framework, JavaScript, Web Services, XML and Object-Oriented concepts
• Expertise in Workflow and UML (Structure, Behavior and Interaction architecture Diagrams).
• Experience facilitating Formal / Informal meetings, Process mapping workshops, UAT, JAD Sessions.
• Impeccable communication skills to interact with developers, stakeholders and managers to discuss requirements and recommended solutions and help resolve issues in order to set the successful delivery.

TECHNICAL SKILLS

Methodologies: Rational Unified Process (RUP), Rapid Application Development (RAD), SDLC (Waterfall, Agile), Unified Modeling Language (UML), Prototyping

Modeling Tools: Rational Rose, MS Visio, and MS Project

Modeling Diagrams: Flow Charts, Use Cases, State, Activity, Sequence

Requirement Management Tools: Rational Requisite Pro

Testing Tool: Quick Test Professional, Mercury & Manual Testing

Operating Systems: Windows NT/2000/XP

Database: Microsoft Access, MS SQL server 2005, Oracle

Language & Web Technologies: SQL,VBA,C#,ASP, Java, HTML, JavaScript, Style sheets, XML, XML Schema

PROFESSIONAL EXPERIENCE

Confidential, Somerset, NJ

Business Analyst

Responsibilities:

• Complete emphasis of this project was on New S/W Development.
• Involved in gathering and documenting the requirements that were critical to the business process and in turn using those requirements to design application software using a Use Case approach.
• Analyzed the user requirements by interacting with system architect, developers and business users.
• Extensively used Enterprise Architect and MS Visio to formalize Requirements and report the same to the Implementation and Testing teams.
• Involved in DMS implementations at application processing centers.
• Gained a clear understanding of the Medico-Financial processes.
• Conducted JAD sessions both as Facilitator and Scribe.
• Created Use cases and Use Case Stories formatting Use Case Narratives.
• Closely interacted and updated with Team Lead, Systems Testing Team and Associate Managers on weekly Status updates about the Project development and UAT Process.
• Developed test cases and scripts based on business requirements for the GUI, functional & Performance testing
• Worked on Test Cases for the Med-Underwriting Processes, G-Fin and Securities applications.
• Analyzed all the requirement documents and made sure that written test cases were accurate.
• Used Rational products to raise the defects and followed up on the defects raised from time to time in the Defect Review Board Meetings.

Environment: MS Office (MS Excel, MS Word, MS Visio), MS SQL Server 2005, Rational Rose, HP Quality Center

Confidential, NY, NY

Business Analyst

Responsibilities:

• Interacted with the Customer Support Group, Wealth Management Group, Cash Management Group, Account Service Group and Tools & Resources Group for domain requirements gathering.
• Created BRD for the same and worked on the Functional and Non Functional Requirements using Enterprise Architecture.
• Worked with the Project Manager in assimilating the formatted Business Requirements.
• Created the Use Cases Diagrams, Activity Diagrams & state Diagrams.
• Documented business workflows textually as well as in Activity diagrams according to RUP for the stakeholder review.
• Created Detailed Use Case Narratives and Wire-frames for ease of use in Implementation & Testing phases.
• Involved in walkthroughs and meetings with development team to discuss related issues.
• Created a complete Dossier for Consumer Lending submodule, thru continuous interactions with their Signature Loan & Signature Line of Credit departments, emphasizing on Loan defaults & Credit risks procedures.
• Identified Business requirements of Phase 2 implementation.
• Closely worked with the Development teams during the implementation phase by constantly referring the Use Case Narratives and Wire Frames for a faster pace.
• Conducted Walkthrough sessions for Testers for a better understanding of Requirements/Use Cases.
• Conducted Bug Triages with testers for Defect Tracking.

Environment: MS Office (MS Excel, MS Word, MS Visio), Enterprise Architect, Oracle DB, Rational Rose & Clear Quest.

Confidential, Worcester, MA

Business Analyst

Responsibilities:

• Interacted with the “Users” by interviewing them, by preparing questionnaire and getting feedback.
• Conducted JAD sessions to allow different stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly
• Gathering and documenting the requirements that are critical to the business
• Leaded business initiatives including brainstorming on new functionality for current systems
• Analyzed and documented Business requirements and detail design of the software for full understanding of the business.
• Supported IT unit creating functional specification documents for the design, development and implementation of strategic projects.
• Supported the assigned project manager with creating detailed project plans; assisting in developing, scheduling and tracking project timelines.
• Supported project governance; and provided regular project communications to the project manager and business areas
• Created use case scenarios and documents work flow and business process.
• Created workflows using Websphere.
• Used Requisite Pro to document requirements, associated change requests with requirements and connected requirements with Use cases.
• Performed feasibility, adaptability study and risk analysis to identify the business critical areas from USER perspective.
• Worked on the business process using UML and Worked on use case documents for the enhancements on the Customer Service Application.
• Documented business workflows textually as well as in UML diagrams according to RUP, for the stakeholder review.
• Conducted FRS and URS reviews and walkthroughs with the designers, developers and stakeholders.
• Developed the test plan, test conditions and test cases to be used in testing based on business requirements.

Environment: Windows XP/2000, Ms.-office, Websphere, MS Visio, Rational Rose, HTML, ASP, ASP .NET, XML, Rational Requisite Pro, Rational Clear Case.

Confidential, MA

Business Analyst

Responsibilities:

• Interacted with Business users to understandand gather business requirements to ascertain the criteria that the related functional areas matched
• CreatedRUP activity diagramsand sequence diagrams to analyze the requirements and recommend solutions.
• Conducted JADsessions periodically with various Source System owners at various phases to discussDesign Changes, Issues,andPrioritizationof resources.
• Applied Unified Modeling Language (UML) methodologies to design Use Case Diagrams, Activity Diagrams, and Sequence Diagrams in Rational Rose
• Designed the look and feel requirements of the application through wire framing in MS Visio for better illustration of the application
• Analyzed data, data modeling, created class diagrams and diagrams in Rose for designing databases
• Created test plans and scripts, facilitated UAT and tested strategies with developers and testers
• Designed and created Excel sheets to provide market analysis charts
• Worked closely with engineering team to discuss the design and testing aspects of the applications todesign the test plans
• Identify, log and follow-ups on all defects found during testing
• Worked with development team to ensure that the testing issues are resolved

Confidential, Chevy Chase, MD

Business Analyst

Responsibilities:

• Accumulated customer requirements from various end users through surveys, interviews and JAD sessions
• Implementedchange functionalities usingAgile-SCRUMmethodology.
• ImplementedChange ManagementProcess for systematic processing of Change Requests submitted by various Source System owners towards the Portals for the project.
• DevelopedandManagedStandard Proceduresto be implemented at station levels to effectively utilize portal features
• Generated reports for analyzing various clients and their profitability and also for analyzing various lost opportunities due to time delay in the Process.
• Translated business requirements into functional specifications i.e. Use Cases, Flow Charts and reviewed these with Developers in the Technology team
• Created use-case scenarios and storyboards in MS Word and MS PowerPoint for better visualization of the application and managed them using Rational Requisite Pro.
• Suggested measures and recommendations to improve the application performance
• Worked with the team on security features: web, encryption, authentication and SSO possibilities
• Extensively worked on functional, GUI and navigation testing of the application
• Assisted QA team in developing test plans, test scenarios and test cases for functional testing of the application to ensure that there are no unexpected matches or mismatches.
• Ran SQL queries to analyze and validate data quality and results
• Conductedtechnical/non-technical presentations to the management and training workshops for the End Users.

Confidential, Tulsa, OK

Business Analyst

Responsibilities:

• Elicited and Verified all the business requirements from the end users keeping in mind their need for the application, and documented it for the developers.
• Facilitated all aspects of requirements management including: Elicitation and Development of user requirements through final Verification and Validation of requirements with the business users.
• Facilitated group sessions with Subject Matter Expert’s in understanding the requirements pertaining to Billing Origination to Billing Processing.
• Obtained a detailed knowledge of the business process being followed in the Health Care System.
• Implemented the entire Rational Unified Process (RUP) methodology of application development with its various workflows, artifacts, and activities using the Use Case Modeling throughout the SDLC.
• Worked with the SME’s whose job was to make sure that project is HIPPA compliance.
• Developed Functional Requirement Documents, and Use Case Specification Documents.
• Analyzed business requirements and developed Use Cases and activity diagrams using Microsoft Visio according to UML methodology.
• Prepared Business Workflow Models that covered how business processes are accomplished and documented “As Is” and “To Be” Workflow Process.
• ConductedJoint Application Development (JAD)sessions with end-users, Business system analysts, software developers and quality assurance teams for project meetings.
• Provided walkthrough of Functional requirement and Business requirement documents to the technical team to ensure they have a full understanding of the companies' requirements.
• Involved in logical and physical designs and transform logical models into physical implementations.
• Tested and verified data for data consistency in the SQL Server Tables. Executed SQL queries to examine data consistency.
• Worked closely with project managers to assist them with project plans, budgeting, scope creep, feature creep, feasibility analysis-schedule, and technical, economical and operational feasibility study.
• Interacted with the technical team and the QA team in resolving the reported bugs and various technical issues.
• Tested the final application for Usability testing to verify whether all the User Requirements were catered to by the application.
• Involved in preparing a simple and detailed User Manual for the application, for an intended novice user.
• Gave Presentations periodically to the management and end users during various phases of Software Development Life Cycle (SDLC) and also trained end users.

Environment: MS Visio, UML, Test Director, Windows XP, PowerPoint, MS Access, SQL, QTP.