SUMMARY

• 14+ years of diverse experience as an innovative Solutions Architect and Digital Manager for omni - channel eCommerce and Web Applications.
• Seasoned to provide leadership, strategic direction, reference architectures and end to end solution architectures for eCommerce ecosystems for Demandware Commerce Cloud, Oracle ATG, IBM Websphere, Homegrown J2EE based
• Hands on in developing technical solution design eCommerce components involving catalog, search, inventory, pricing, promotions, checkout, payment, analytics, OMS, CRM, CMS, PIM and 3rd party integrations using REST/SOAP based endpoint (JSON/XML) as well as enterprise databases
• Cradle-to-grave knowledge of end-to-end digital architecture (as eCommerce SME) including cloud technologies leveraging MV* based design patterns, web-oriented architecture using open standards
• Project/Program Manager for large transformational programs to implement customer-focused digital channels for large Retail, Telcos and Banks building their omni-channel eCommerce businesses (Desktop, Mobile-web, Tablet, Mobile-app, TV)
• Functional and technical expertise on online sales, services and support business process flows having delivered projects on multiple platform initiatives on reengineering, transformation, organizational design and change management
• Performed build vs. buy analysis by providing critical success criteria, ROI for decision making on functional, technical, resource and budget aspects
• Experienced leader towards business case solutioning by obtaining buy-ins from stakeholders and then presenting deliverables to client senior executives to form consensus
• Proven project delivery leadership for complex and large-scale projects (able to wear multiple hats) from collaboratively building roadmaps to delivery in Global Delivery Model (in both Agile or Waterfall)
• Trusted Advisor to business stakeholders/ IT executives across Retail, Telecom and Banking domains by leveraging knowledge of web-based systems architecture, service-based architecture, enterprise application architecture as well as experience managing expectations when balancing alternatives against business and financial constraints
• Chaired program steering and governance committees to ensure alignment with strategy, progress, and issue resolution; worked closely with senior executive management

TECHNICAL SKILLS

ECommerce platforms: Demandware Commerce Cloud, Oracle ATG, IBM WebSphere Commerce

Content Management (CMS): Interwoven Teamsite

Programming Languages: Java, C, C++

Technologies: J2EE (Servlet, JSP, JSTL, EJB, RMI, JMS, JNDI, Java Mail and JDBC)

Database: Oracle 11G, IBM DB2, SQL Server

Application Servers: BEA WebLogic, IBM WebSphere

Web Server: Apache Tomcat 6.x

IDE: RAD 6, Eclipse

Webpage development: HTML, XHTML, CSS3, XML, JSON, XSLT, JavaScript with HTML5, AJAX, LDAP, jQuery

ORM Tools: Hibernate 3.0

Operating Systems: UNIX, Win 98/XP/7.

Framework: Struts 2.x, Spring 3.0, SOA (WebServices-SOAP/Restful), Responsive Web Design

Version control tools: Tortoise SVN, Microsoft VSS, IBM Rational case

Web Analytics: IBM Coremetrics, Google Analytics, Open Graph, Web Trends

Data warehousing/ETL: Informatica, Business Objects

Test Management and Automation: Selenium, JIRA, HP Quality Center

Build Tools: Maven, Ant

ERP: PeopleSoft Enterprise Service Automation 8.9, Human Capital Management 8.9

Agile Suite: JIRA Green Hopper

Business Analysis: UML and modeling, Rational Rose, Rational Requisite Pro

Project Management and Organizational Tools: Confluence WIKI, MS Projects 2010, MS Office, MS Visio, MS SharePoint, CA Clarity Project Management 12PROFESSIONAL EXPERIENCEConfidential, Irving TX

Sr. Solutions Architect

Responsibilities:

• Responsible to develop conceptual solution and then lead Architecture and overall design for mapping business requirements to systems/technical requirements for digital platforms supporting Omni Channel eCommerce and Marketing (Desktop, Tablet, Mobile-web,Mobile-app-iOS, Andriod)
• Served as SME (go-to person) for enterprise digital application landscape comprising of Demandware platform, GP Shopper platform, GSI commerce platform, legacy applications as well as 20+ third party integrations in a cloud based web architecture
• Trusted advisor to support 5-year roadmap building exercise for prioritization working with business and IT
• Delivered Solution Architecture/Design documentation working with business, peer architects, 3rd party vendors and internal applications teams
• Ensured enterprise architecture diagrams and data flows stay current for eCommerce (US and Canada) as well as mCommerce (Mobile App including Wayfinding) along with upstream / downstream applications (Web CMS, CRM, OMS, 3PL/Fulfillment, Payments, Legacy applications) and third-party products (Tealium, BazaarVoice, YouTube, Akamai, Liquid Pixel, Moxie Chat, IBM Coremetrics, Where2GetIt, Experian Marketing, KouponMedia, ShopLocal, Gigya, Acxiom)
• Led Digital Architecture Governance by establishing enterprise standards and procedures
• Supported SEO and Content strategy working with 3rd party digital agencies
• Regularly checked the health of existing internal and external 3rd party platforms to come up with improvement area by being up-to-date with latest trends
• Managed Technical discovery sessions of Business Requirements and process flows ensuring proper level of detail to develop technical requirements/design
• Developed/Reviewed Demandware technical design specs (pipelines, pipelets, Dwscripts, Responsive design and Service framework)
• Developed Solution/Vendor selection methodology and performed build vs. buy analysis (with technical proof of concept) for vendor selection process (RFP) for new online classes platform and mobile middleware platform
• Supported Holiday readiness with load testing, a/b testing, pen testing, analyze traffic reports
• Key accomplishments: Architected eCommerce platform implementation, Pinterest App integration with Michaels eCommerce platform using Open Commerce APIs, CreativeBug video integration with Michaels eCommerce platform, Email marketing engine integration with Michaels eCommerce platform, Liquid Pixel and Akamai integration with Michaels eCommerce platform, Product Recommendation Coremetrics integration with Michaels eCommerce platform, Re-skinning of Product Details Page - Category Page - Grid Page of Michaels eCommerce platform, WCAG accessibility assessment, Weekly Ad and Coupons implementation for Michaels eCommerce platform, B2B implementation for eCommerce, Loyalty, Ship-to-Store for online order, Ship-from-Store for online orders, DropShip for online orders

Confidential, Charlotte NC

Program Manager

Responsibilities:

• Led and managed agile delivery of three key IBM-managed portfolios towards redesign of NextGen eCommerce Borneo platform for Bank’s Consumer Banking Technology and Operations group
• For the 1st portfolio, managed development and enhancements of bank’s in-house developed eCommerce platform products/tools comprising of Experience Management Tool (XMAN), Rendering engine (XEngine) and Core CMS (HP Teamsite) as well as 20+ online/mobile projects under customer experience program umbrella for bankofamerica.com with quarterly integrated releases; XMAN functionalities delivered were IDE for page review, team site integration, core metrics tagging, targeted ad framework, widget framework, open graph, canonical meta tag, campaign manager, bulk publishing, dynamic content, rules manager, layout manager, continuous seeding/conflict tracking; this portfolio supports bankofamerica.com which has more than 36 million unique visitors per month
• For the 2nd portfolio, managed development of new adapter component to simplify the complex Application-Middleware Web Service integration via a Common Domain/Service Integration Model following Information Framework/Model-driven SOA Middleware strategies (Maven-plugin, JAXB web services subs and spring configurations); this team enables high-volume (10sMM txns/day) mission-critical eCommerce applications; this portfolio also had included the product catalog team
• For 3rd portfolio, delivered initiative-based projects for authenticated and unauthenticated pages partnering closely with lines of businesses and backend delivery teams across the enterprise to develop delivery strategies and deploy powerful user experiences for online Sales and Marketing
• Parallelly delivering 25+ projects with annual revenue of $5+ million in a 70+ resource global devery model partnering with client SVPs and leading a team of UI developers, FTL developer, Java developers, SI architects and CMS developers
• Delivered projects (create user stories, sprint planning, high-level design, development, support testing and releases) - migration from old legacy platform (cold-fusion based) to new Borneo eCommerce platform (J2EE based) which included redesign of bankofamerica.com home page and sales pages with ADA compliance, redesign of E2E customer level offers (CLO) experience, integration to click-to-call application, shopping cart enhancement for products, page enhancements for cookie/non-cookie experience, migration of context roots to latest rendering engine, redesign of mobile experience with added personalization, splashes, ads and analytics (coremetrics, mbox, google)
• Instrumental towards Confidential achieving #1 for the first time among the seven largest US banks for their checking sales experience
• Partnered with bank’s technology executives to provide thought leadership around business-centric user features as well technology-centric new framework, technologies, methodologies (like Responsive Design); managed program P&L and engagement reviews
• Solid technical project management background in designing and developing multi-tier enterprise level web based applications using J2EE technologies like Servlets, JSP, Struts 2.0, Hibernate 3.0, Spring 3.0, JDBC, JNDI, Java Beans, XML, XSLT, UML and SOA (web services)
• Strong experience in using DOJO, AJAX, JSTL, Struts Tag Libraries, HTML, JavaScript, CSS3 for designing front end

Confidential, Plano TX

Sr. Technical Project Manager

Responsibilities:

• Co-program managed requirements, design, development, testing and overall implementation of eCommerce initiatives spanning functional areas (product catalog, content management, and legacy systems for billing, order management, web analytics) and channels (web, mobile, tv, tablet, mobile-app)
• Led hands-on daily control of Consumer Digital Experience eCommerce projects building censuses on issues in a fast-paced environment working with several cross-functional teams (Business owners, Product Catalog, Content Management System, Content Writing, Usability, Visual Design and Wireframe, Rich Media, QA and Release Management) in portfolios of eSales, eService and eSupport
• Instrumental towards ATG Merchandising and ATG Search implementation (ATG/WebLogic platform) providing business users ability to manage catalogs, promotions and coupons along with search solution incorporating natural language technology into storefront
• Supported building of ATG platform framework with tight integration to Content Management (Interwoven Teamsite), Order Management (Synchronous Convergence Now), Billing (Amdocs Telegence), Global Video Player, Web Analytics (Web Trends) via Shared Services and CSI layers across channels (web, mobile, TV) providing catalog, cart, checkout, knowledge base and search functionalities across the order lifecycle (customer layer, content layer, commerce layer, order assembly layer, order management layer, service layer, billing layer, fulfillment layer, warehouse layer, shipping layer and reporting layer)
• Single-point-of-contact between business owners and technical teams with end-to-end full-SDLC responsibility of project right from initial scope and ROM-level estimates to system design to post-deployment warranty support; also worked with creative agencies managing SOWs
• Delivered multiple projects in quarterly application releases (projects included att.com site redesign, digital life product rollout, eRepair application on mobile or IPTV, building a billing data feed with web analytics and other OSS/BSS domain projects); managed project budget
• Anchored JAD sessions to clearly define functional/user requirements, get executive buy-in, eliminate irrelevant requirements and reduce jockeying between team members; and later supported design walkthroughs
• Working knowledge of Confidential ITUP and PRISM processes along with creating and maintaining project documentation such as project charter, project methodology, project plan/timelines, estimates, resource plans, risk mitigation plans
• Provided leadership in creation of system design and functional specification documents for system enhancements as well as troubleshooting of technical issues and identified modifications needed
• Proactively advised and later implemented a Change Control process for att.com eCommerce Organization partnering with key stakeholders which led to increase in software quality with fewer defects and reduced cost of enhancements; mentored a team of analysts to independently run the change control process
• Recognized by executive leadership for contribution towards program leadership and mentorship

Confidential

Sr. Business Analyst

Responsibilities:

• Strategized and tactically developed the project plan which was a step-by-step integrated plan with exact activities sequences, dependencies, timelines, ownership, resource names, and setup instructions to deliver a fully operational system
• Developed Functional Specs (working closely with business owners) to map organizational business process for PeopleSoft product modules (billing, costing, resource management and contracts) and performed functional and integration testing
• Handled a complex Cut Over of the Implementation which had over 20 interfaces to in-house applications and integration with other PeopleSoft modules like Human Capital Management and Financial Management Systems
• Assessed System Readiness and Users Readiness prior to Go Live
• Comprehended core processes for Resource Management, Project Costing, Expenses and Billing within Confidential organization
• Awarded Certificate of Appreciation for Global Implementation by customer
• Developed company’s business in West Coast region of North America by providing business analysis and solutioning support
• Designed business solutions working with the field sales and business development teams

Confidential

Programmer Analyst

Responsibilities:

• Worked with Business Analyst and Technical Lead to analyze functional requirement to propose solution
• Developed UI components using JavaScript and JSP; built the Low Level Design
• Performed Unit testing, debugging and set test conditions based on code specifications
• Providing development support during QA phase and after production deployment
• Worked closely with production support-maintenance team to troubleshoot issues

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