SUMMARY

• Highly motivated professional with 8+ years of expertise at Business Analysis, Financial Analysis, Manual Testing Analysis and Project Management for Client/Server, GUI, and Web - based applications in various Financial Services, Banking Anti Money Laundering (AML), Know your Customer (KYC) and Manufacturing projects.
• MS in Software Engineering with exceptional written and oral communication skills.
• Comprehensive knowledge of industry standard methodologies like SDLC (Software Development Life Cycle), Iterative Software Development Life Cycle Process as per RUP (Rational Unified Process), Six Sigma Methodologies,Agile, CMM (Capability Maturity Models) and of various tools, including Rational Tools.
• Experience in conducting JAD (Joint Application Development) sessions for requirements gathering, analysis, and design.
• Expertise at developing applications using Web Content Management Systems(CMS), Oracle Webcenter, JIRA, Sharepoint, Salesforce.com to support and in corporate complex requirements and Data Mapping and Data prioritization.
• Proficient with ECM Projects to manage forms, Webservices, meta Data of complex applications
• Worked on ECMS like, Qtips, CMOD, Identiy manager, ISW for Citi Financials also involved in using open source CMS like Wordpress, Drupal, Joomla.
• Analysis skills include gathering requirements, creating Data Warehouses, and Database Models including Data Mapping and Implementation for key Business Intelligence.
• Extensive knowledge of Traceability Matrix and Mapping between customer requirements and test cases.
• Extensive experience in Business Process Reengineering (BPR), e-filing process and Software Development with expertise in Analysis, Design, Development and Implementation.
• Extensive experience in reporting requirements gathering including writing BRD (Business Requirement documents), Custom Report Creation, Business Objets and Data Validation,.
• Excellent Analytical Skills to understand the business process and functionality, requirements and to translate them to System Requirement Specifications.
• Extensive experience in developing Functional Specifications for Business Process Refinement and Automation, Data Modeling, System Architecture, Conducting Feasibility Studies and Defining Scope of projects.
• Experience in Creating Prototypes, User Stories, Mockup Screens, conceptual modeling to demonstrate Non functional and functional requirements.
• Significant experience in preparing graphical depictions of Use Cases including State Diagrams, Activity Diagrams, Sequence Diagrams, Use Case Diagrams, Component-Based Diagrams, Collateral Diagrams, including Business Workflows using UML Methodologies.
• Comprehensive knowledge of the Testing Lifecycle within Web based services, WSDL, Web Services, Client Server & Mainframe Environment.
• In depth understanding of the As-Is and To-Be business processes and experience in converting these requirements into Technical Specifications for preparing Test Plans.
• Hands on experience of Data Manipulation, Performance Testing on SQL and MS-Access using SQL Scripts.
• Providing traceability across the project by analysis and review of project elements involved in traceability including Testing Artifacts, End-User Support Documentation and Training Materials.
• Extensive documentation skills for use in standardization of Testing and Programming Procedures and Guidelines.
• Experience in working with cross-functional groups, different levels of management, implementing Risk Management tactics, Proposal Writing and liaison between system users, company management and development teams.

PROFESSIONAL EXPERIENCE

Confidential, Wilmington, DE

Senior Business Systems Analyst

Responsibilities:

• Facilitated meetings extensively with the SMEs (Subject matter experts) and stakeholders to identify client business processes and to design the CMP Products and its subsets.
• Owned the Integration Testing process, to create new Systems for Access management and access control also including End User Training.
• Worked with Web Content Management Systems (CMS), Roacle IDM and Tibco.
• Finalized all Business Requirements prioritization and attained International Stake Holders and Senior Executive Signoffs for approach, concept, development and delivery calendars for the project.
• Worked Content management System (CMS) Qtips to support Production Issues of Web based system
• Worked as a Product Administrative Analyst for the products for legacy system called VSR.
• Configured Salesforce.com as per client business requirements,
• Modeled the As-Is system and conducted the complete GAP analysis for the existing system in order to map it to the To-Be system by decomposing the abstract into details.
• Created Mockup Screens, conceptual modeling and prototypes of the forms in CMP before integration phase to demonstrate requirements before the form is sent for production for UAT.
• Highly involved into the approvers and resolvers for CMP forms with questionnaire, Rules, coding involve x-paths, HTML, XML mapping with web services using ISW (oracle Financials, iProc)and other application Databases.
• Conducted JAD sessions for communicating with stakeholders and project directors; and provided key information to corporate decision makers for Data Flow and program development.
• Created requirements analysis and designed phase artifacts using RequisitePro, and used Rational Rose and Smart Draw to create Data Flow Diagrams (DFD), Entity Relationship diagrams (ERD), Use Cases, Activity and State Chart diagrams, Sequence diagrams, Collaboration and Deployment Diagrams.
• Used Unified Change Management from Rational to track changes to multiple artifacts by versioning artifacts, associating requirements to specific change requests/defects and streamlined the defect/change tracking process.
• Followed UML based methods using Rational Rose and MS Visio to create Use Cases, Activity Diagrams, State Chart Diagrams, Sequence Diagrams, and Collaboration Diagrams.
• Facilitated WSDL Configuration for all applications associated with the project utilizing MS SharePoint web services and Other Application dependent Data and IDM implementation options.
• Coordinated and prioritized outstanding defects, enhancement requests and system requests based on business requirements allowing sufficient time to ensure accuracy and meet deadlines.
• Communicated and collaborated with external and internal customers to analyze information needs and delivered the following artifacts: Functional Requirements (Business Requirements Document), Use Cases, Test Scripts, Application Workflows, Web based services, GUI, Screen and Interface designs.
• Responsible for ensuring that the project met functionality requirements and expected business benefits and was also responsible for all facets of the User Acceptance Testing process.
• Prepared End User Documentation, Proposal Writing, Training Materials, Curriculum and Schedule and Conducted Training classes, including train-the trainer, one-on-one and classroom style training.
• Provided first line Post Implementation Support to users regarding functional issues and engaged all relevant participants in Change Management activities.

Confidential, San Diego, CA

Senior Business Analyst

Responsibilities:

• Acted as the Senior Business Analyst and prepared the project charter, and conducted project kickoff meetings
• Provided technical and strategic support to the team and ensured that the highest level of efficiency was met throughout the project
• Created and Implemented Test Plans, Test Scripts, Test Cases and Scenarios, End User Training using Manuals for the created Software.
• Extensive experience of Web Content management systems (CMS) C-Panel and used JIRA for Bug Tracking.
• Managed a small team of 4 for tracking and updating projects and project tracker
• Created the project schedule and work breakdown structure (WBS) using MS Project and defined roles and conducted weekly status update meetings with the team to deliver implementation options for GMAPS3.0
• Handled the budgeting and resource allocation for the project and ensured that all milestones were reached in a timely basis by implementing Risk Management and also performed Proposal Writing
• Provided Business intelligence for increasing the efficiency of trading activities in Global markets and assisted in creating the strategy positions to Front Office systems using Agile Methodology.
• Worked with various business units to understand their requirements of ‘Start of Day’ data and translated these requirements to High Level models for communicating across different stake holders
• Carried out a highly detailed Gap analysis by conducting an extensive study of the existing feeds and created different scenarios by decomposing the abstract into detail.
• Responsible for prototyping the requirements using Snagit for elicitation of sectors on GMAPS 3.0 and used PC based File editors to implement Business Prioritized requirements.
• Was part of planning the largest parallel testing initiative to be ever carried out at Norfolk and successfully tested the assigned feeds using HP Quality Center
• Created breakdowns of complex processes and translated them to human readable flow diagrams using MS Visio and MS Excel
• Created various current state and future state models for use within the organization as a base to build scenarios and conduct feasibility studies with web based services using x-paths for web services, WSDL Configuration, XML, HTML, .
• Conducted extensive analysis of data going to various front office systems and optimized it to achieve higher quality and accuracy of information
• Prepared functional specification prioritization documents and test cases and assign these to developers for development

Confidential, Chicago, IL

Senior Business Analyst

Responsibilities:

• Provided expertise in Conducting Research, Evaluations and Studies, and presented recommendations and solutions related to short and long-term improvement opportunities.
• Conducted daily status conference call meetings with all international groups and leads, monitoring progress of all groups and their interpretation of business requirements and how it affected system and coding modifications, database stabilization, and UAT (User Acceptance Testing).
• Contributed to continual process improvement activities and initiated potential reengineering opportunities with a view to achieving Rapid Deployment of initiatives.
• Created, implemented and Reviewed Test plans, Test cases, Test Scripts, Test case execution using specification documents and Rational Test Manager.
• Ensured that the Internal Process Library of service management processes is regularly updated to reflect latest operational processes by Proposal Writing and configured WSDL.
• Provided risk and root cause analysis support and assistance for process control and compliance issues and implemented Risk Management.
• Analyzed business requirements and segregated them into High Level and Low Level Use Cases, and developed Activity diagrams and Sequence diagrams using Rational Rose according to UML methodology.
• Coordinated with process owners and associated international staff to ascertain requirements, capabilities, and process improvements and monitored user queries about the international customers and responded with relevant information.
• Derived FRS (Functional Requirement Specifications) based on URS (User Requirement Specification), and understood and articulated business requirements from user interviews and then converted requirements into Prototypes, Screen Mockups, user stories.
• Created data dictionary and web services for often used retail and technical terminology for benefit of developers and customers respectively.
• Aided management in standardizing web applications by preparing GUI standards and recommending alternatives for in corporation in a phased, iterative manner.
• Conducted highly interactive JAD sessions with project’s stakeholders such as users, QA analysts, and project management team, identifying and resolving issues.
• Facilitated UAT (User Acceptance Testing) with the stakeholders and the business users, and the errors discovered were fixed and then verified via Regression Testing.
• Coached key business managers through the preparation of Business User Test Scenarios, Scripts and Testing Matrix/Calendar.

Confidential, Chicago, IL

Senior Business Analyst

Responsibilities:

• Liaised with business and functional owners during risk engineering and high-level review sessions to derive and execute action plans, meeting deadlines and standards.
• Established strategic partnerships with the business units to develop a solid understanding of the business line; including the project plan, products, and process and revenue streams.
• Worked on Drupal to create and support Web Forms for User Access and User registration.
• Created, implemented and Reviewed Test plans, Test cases, Test Scripts, Test case execution using specification documents.
• Performed GAP analysis of business rules, business and system process flows, user administration, and ensured all compliance requirements were met.
• Used RUP (Rational Unified Process) for streamlining the team’s development activities and conducted business analysis, project assessment and feasibility determination to prioritize resolution of outstanding defects and system problems, and ensured accuracy.
• Implemented Risk Management and provided analysis, understanding and business perspectives on many financial and operational requirements and issues.
• Conducted several RGS (Requirement Gathering Sessions) for gaining detailed requirements and finalizing BRD (Business Requirement Document).
• Used Rational DOORS for requirements management and saved requirements modules of database.
• Elicited, gathered, analyzed, documented, and communicated requirements for logical data modeling in the system including Narratives, Data Flow Diagrams and Functional Decomposition Diagrams.
• Created Requirements Matrix and Tracked Solution Validation to requirements matrix.
• Conducted post-launch review meetings to revisit project strengths and liabilities, and to build out better processes for future projects.
• Involved in preparing a simple and detailed User manual for the application, for an intended novice user.

Confidential, Chicago, IL

Business Analyst

Responsibilities:

• Involved in preparing Test Plans, Test cases, Test Scripts and Test case execution.
• Gathered specifications and requirements from development personnel prior to System Testing.
• Created test plans in accordance to the Business requirements prioritization, which describes the Scope, Focus, and Approach of the Application.
• Reviewed Manual Testing Methods and developed and executed Automated Scripts.
• Executed the Performance Testing using Load Runner to analyze the behavior of the application under different load conditions.
• Involved in writing SQL queries to check the data integrity
• Implemented Risk Management and investigated software faults and interfaced with developers to resolve technical issues.
• Prepared various documents like Test flows and Test performance using MS Word and Excel.
• Involved in the development of test procedures for various stages like Integration, System and User Acceptance Testing.
• Monitored the defect tracking process, trouble shooting and generating customized graphs and reports for the client and Reported Bugs using Test Director.