SUMMARY

• Salesforce Implementation Consultant Certified Administrator/Developer with more than 7 years of experience in IT industry
• Strong knowledge and working in teams implementing AGILE Methodology and SDLC.
• Strong Knowledge in Salesforce Customization, Security Access, Workflow Approvals, Data Validation, Data Utilities, Analytics, Sales, Marketing, Customer Service and Support Administration.
• Expert in Designing and using various applications like Sales, Call center, Marketing and Recruiting in Salesforce.com
• Part of 2 Full Life Cycle Implementations.
• Configuration for different Salesforce implementations.
• Experience in implementing Partner Portal and Customer Portal.
• Worked on Case Management, Lead Management and Solutions.
• Experienced in Discovery Phase, Scoping Phase, Analysis Phase and Implementation Phase.
• Experience on writing Java scripts to enhance look and feel of the Salesforce Custom Pages.
• Maintain User Roles, Security, Profiles, Workflow rules, etc.
• Experienced in developingVisual force PagesandVisual force Components.
• Experienced withApex developmentin creatingObjects, Triggers and AJAX toolkit, standard Controllers, Custom ControllersandController Extensions.
• Experienced withApex Test ClassforSFDC testing.
• Experienced in creatingvalidation rulesonfield updatesandSOQL,SOSLto interact with Salesforce data.
• Integrating Salesforce with other services.
• Experienced in consumingAppExchange applicationsinto Salesforce.com.
• Train new users on Salesforce.com Application.
• Managing the data, Forecasting, Campaign Management, Contacts, Leads, Opportunities, Quotes and Dashboards.
• Experience in designing UML Diagrams like Use Case Diagrams and Sequence Diagrams in Microsoft Visio.
• Interacted with Subject Matter Experts (SMEs), Business Process Owners (BPOs), Business Champions, Project Management Office (PMO)
• Change Management and Compliance to design Business Blueprints, As - Is and To-Be documents.
• Excellent Report Generation Skills using tools in Salesforce.com.
• Extensive experience in all phases of testing from integration, Unit, User acceptance and Regression Testing.
• Excellent interpersonal communication skills and technical documentation skills.

TECHNICAL SKILLS

Salesforce.com Technologies: SaleForce CRM, Sales Force Administration, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Apex Data Loader

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Foorce.com Excel Connector, Force.com Platform

Languages: SQL, XML,HTML,ANT SCRIPT,APEX, JAVA SCRIPT

Web: HTML, XML, CSS, JSP, JavaScript, WSDL, SOAP

IDE: Eclipse, My Eclipse and Force.com Eclipse IDE plug-in

Operating Systems: Windows NT/2000/ XP/7

Databases: Oracle 8/ 8i/ 9i/ 10g/ Sql server 2000/ 2005, MS Access

Methodologies: AGILE, ASAP, Solution Manager and Rapid Application Development (RAD)

Other Tools: Sales force CRM, Demand Tools, Dupe catcher, Data Loader, Eclipse IDE,SOQL Explorer, Aprimo DAM Tool, TIBCO,MS Office Suite (Word, Outlook, PowerPoint, Visio, Excel, Access, MS Project), HP/ Mercury Test Applications suite.

PROFESSIONAL EXPERIENCE

Salesforce.com Consultant

Confidential, NY

Responsibilities:

• Worked on the Tools Migration Process where HTML applications are migrated to Salesforce application.
• Worked as enhancement team member and performed the roles of Salesforce.com Administrator and Developer in the organization.
• Worked on both Salesforce.com Custom and Standard Objects includingAccounts, Leads, Opportunities, Cases, Reports, Dashboards andActivities.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex triggers, APIintegrationfor various functional needs in the application using the Eclipse IDE.
• Expertise working on Visualforce pages, HTML, CSS, Javascript and Jquery.
• Developed variousCustom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Created various Profiles, Roles, Page Layouts and Configured the permissions based on the organization hierarchy requirements.
• Designed and deployedCustom tabs,validation rules,Approval Processesand Auto-Responsefor automating business logic.
• DevelopedCascading Style Sheets(CSS)for creating effects inVisual forcepages.
• CreatedWorkflow rulesand defined relatedtasks, email alerts,andfield updates.
• ImplementedPick lists, Dependent Pick lists, lookups, Master detail relationships, validation and formula fields to the custom objects.
• Created email templates and Inbound/outbound emails usingVisual Forcefor clients and customers.
• Experience working on salesforce Sites.
• Enhanced SOQL queries and Classes without hitting the governer limits.
• Worked with SOQL & SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Implementation ofData Loaderfor loading the data.
• Developed business documents for Salesforce.comCustom objects.
• Developed severalCustom Reports&Dashboardsto better assist managers and also report folder to provide report accessibility to appropriate personnel.
• Provided Salesforcetrainingto the developers to work on the platform.
• Administrated and monitored the company’s Salesforce CRM applications.

Environment: Salesforce.com, Apex Language, Visual Force (Pages, Component & Controllers), Custom Objects, Page Layouts, Force.com IDE, Sandbox data loading, Security Controls, Eclipse IDE Plug-in, Reports, Dashboards, Sandbox, Windows XP.

Salesforce Developer

Confidential, Santa Clara, CA

Responsibilities:

• Created a Visual Force Page Report that displays a list of Products and related Price Books.
• Preparing end user training material with focus on Account Management, Opportunity Management, Lead Management, Reports etc.
• Worked on Standard, Custom Controllers and Extensions with Scheduling Apex and Batch Apex.
• Written SOQL Queries for different Object Tables.
• Creating Workflow Rules and corresponding actions for the easy customization of Email flow.
• Created Standard and Custom Controllers and migrated to Production using Eclipse.
• Responsible for picking cases from Production Issues and solve on daily basis.
• Created Workflows and Cross Object Formula fields.
• Track the number of clicks on the URL on the Standard page through Visual Force Page.
• Worked on Standard Controller, Custom Controller and Extensions.
• Developed several Apex Triggers, Classes and Apex API based - Java classes during the project lifecycle.
• Administrated and monitored the company’s Sales force CRM application.
• Created Roles, Profiles, Access Settings, Workflow Rules, Validations, creation and modification of fields and page layouts.
• Worked on Email to case Functionality.
• Worked on Sales forceCustomer Portalto provide an online support channel for Tripwire customers allowing them to resolve their inquiries without contacting a customer service representative.
• Created Triggers on three different frames Case Comments, Attachments, Email messages and integrated them into a single frame-Custom Related list where the content was chronologically ordered.
• Deployed solutions that support customer business processes and requirements using Sales force applications.
• Worked on APEX programming with Java Script in Eclipse IDE 3.4.
• Migrated data from MS Excel / CSV files to SFDC using Data Loader.
• Generated SOQL, SOSL Queries for maintenance of multiple objects.
• Build the organization’s role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization’s hierarchy.
• Designed custom components, used them in Visual Force pages along with AJAX for partial page refresh.

Environment: s: Salesforce.com, Eclipse IDE, Data Loader, Apex Explorer, Apex, Visual Force, SOQL

Salesforce Developer

Confidential, Oakton, VA

Responsibilities:

• Developed Custom Timesheet Scheduler using Visual force Pages and standard and Custom Controllers.
• Enhanced the Scheduler Pages using Java Script by adding the Pop Up Boxes and executing the Buttons through Java Scripts.
• Developed Apex Triggers for updating Cash Ledgers.
• Developed Apex Scheduler and written Batch Apex and Test Class.
• Designed Pages for Business using VisualForce Components, Ajax, JSS and Static Resources.
• Worked on the dynamic SOQL Query for querying the metadata type.
• Added Java script functionalities on the VF Page for the browser behavior.
• Changed the design and development with change in requirements.
• Written the successful test methods by overcoming system exceptions.
• Prepared the Project plan and Technical Design document for the client.
• Created Profiles, Permission sets, Role Hierarchy, Sharing Rules and custom Permission Controls.
• Designing the business solutions, making POC for the Business leaders and documenting them.
• Mass update of the data using Data Loader and Excel Plug in.
• Made Cash Ledgers available for users.
• Responsible for maintaining and Refreshing Sandboxes.
• Communicate with Salesforce support on Complex issues and increase limits.
• Implemented Billing and Invoice generation for different Projects of the company.
• Created Approval Process for the Approvals of Time sheets and Cash Ledgers.
• Created Reports and Dashboards for Finance and Recruiting Managers and scheduled them.
• Implemented Custom Recruiting Application for managing Leave Management, Salary, and Hiring.
• Automated Induction part of Hiring using Workflows and Email Templates.
• Migration of Data through Eclipse Plug in.
• Created Visualforce Pages with extensions to display the documents in Salesforce.
• Prepared the End user Training document.
• Supported the client in UAT for solving minor bugs and Change Requests.

Environment: Salesforce.com, Eclipse IDE, Data Loader, Apex Explorer, Apex, Visual Force, SOQL, Visual Studio, VB.NET, SQL SERVER 2005, SFDC, Visual Source Safe.

Salesforce Admin/ Developer

Confidential, Chicago, IL

Responsibilities:

• Implemented the Salesforce application using AGILE SCRUM Methodology that involves iterative development methodology.
• Created Users, Roles, Profiles, Fields, Reports, Prioritize features based on needs.
• Provided record level and field level security.
• Configured Page layouts based on Users and Profiles.
• Responsible for Implementing Salesforce.com for the Help Desk and Change Management Group.
• Created customized reports and Dashboards.
• Created Queues, Public Groups and Email Templates.
• Configured Sharing settings to specify the level of access the users have to each other’s data.
• Analyzing the scope of the requirement and avoid Scope Creep.
• In charge of conducting the UAT with the Business users, and gathering feedback and providing the same to the development team.
• Reviewing the test cases provided by the QA team, and providing feedback.
• Integrated Salesforce.com using to extend the application functionality.
• Worked on APEX programming and VisualForce Programming with XML, HTML and Java Script.
• Designed VisualForce pages along with custom controllers.
• SOQL, SOSL Queries written for maintenance of multiple objects.
• Worked with AJAX toolkit to develop S-Control.
• Designed applications on Force.com, Implemented Business Processes, Managing data
• Generated JavaScript code for the selected SOQL in explorer.
• Worked on Vertical Response for Mass Email.
• Worked with Informatica On Demand APEX API and Web Services.
• Created Apex classes, triggers for Data Synchronization, Data Replication, Data Quality Assessment and Customizing services.
• Designed and developed Workflow Rules, Triggers, Validation Rules, Assignment Flow and other Customizations with Salesforce.com.
• Development of functionality for importing through CSV file.

Environment: s: Salesforce, APEX, Visual force, Agile Methodology, Informatica on Demand, Ajax, Oracle.

Salesforce Administrator

Confidential, San Antonio, TX

Responsibilities:

• Involved in making an application for an ebook website using the standard objects in Salesforce and created custom objects to support additional functionalities.
• Business requirement gathering and Design of process flows and objects.
• Migration of data from excels to Salesforce using data loader.
• Created page layouts to organize fields, related list and other details on a record detail and edit page.
• Implemented pick lists, dependent pick lists, lookups, junction objects, master details relationships, validation and formula fields to the custom objects.
• Worked on various SFDC standard objects such as Accounts, Leads, Contacts, Reports, Dashboard, Opportunity, Contracts, Cases, and Solutions.
• Manage Salesforce.com applications by developing and maintaining and customizing all functional areas
• Applications, objects, record types, page layouts, user profiles, permissions, reports, dashboards, and data import and export.
• Identify SalesForce.com usage problems and documentation with solutions and options.
• Maintain workflow rules, field updates, and email alerts.
• Created various reports (Summary reports, matrix reports, pie charts, dashboards).
• Created user profiles for executives, customer portal and end users.
• Created Customer Portal.
• Developed Apex triggers to create workflow rules.

Environment: Salesforce.com platform, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services.

Business Analyst

Confidential, New York, NY

Responsibilities:

• Identified high-level requirements for developing and documenting detailed business requirements
• Involved in meetings with SME (subject matter experts) and users for requirements gathering.
• Revised and updated the technical feasibility documents.
• Created sequence diagrams.
• Utilized RUP (Rational Unified Process) to create use cases, activity, class diagrams and workflow process diagrams.
• Credit Risk Assessment of company based on probability of default.
• Projecting the Financial Statements of the company based on the present Financial Statements and the various macro and micro economic factors
• Using the projected financial statements for calculation of the Cash Flows
• Analysis of various ways of calculation of the Beta (Market Risk) for the target companies, and the developing the priority sequence for use of the same
• Analysis of the various credit enhancements used by the companies and their inclusion in valuation of the company
• Using Cost of Equity, Cost of Debt and their proportions for calculation of cost of Capital for the company
• Discounting the projected Cash Flows at the Cost of Capital to find the value of the Company
• Assessing the Liquidation Value and the Orderly Liquidation Value of the company
• Followed established formats and procedures, created new formats, as well as researched, created, edited technical and business data documents.
• Prepared the Prototype and mockup screens.

Environment: Rational team test 2000, Rational clear quest, Rational test Manager Sun OS 5.8,, PL\SQL, IIS 6.0.