SUMMARY:

• An astute & creative IT professional with 7+ years of experience boosting performance in the Processes/ Projects across diverse industries including Banking, Retail, E - commerce, Finance, Marketing utilizing my potentials in Agile Business Analysis, Process Analysis, Process Optimization, Project Management and Business Development.
• Progressive IT experience as an Agile Business Analyst in Robotics Process Automation (RPA) with strong functional knowledge of multiple domains- Trading, Entitlements, Securities Lending, Finance, Retail, E-commerce, Information Technology
• Managing multiple Projects, Team of Business Analysts, Developers and QA
• Recognized by RBC for leading the design and success of Robotic automation of the several manual processes in first six months of 2019
• Responsible for engaging knowledge experts and business teams to enable translation of requirements into audience appropriate documents ranging from business design/functional specifications, technical specifications for developers to build the solution, data mapping/definitions documents

PROFESSIONAL EXPERIENCE:

Confidential

Consultant (RPA Agile Business Analyst)

Responsibilities:

• Demonstrated deep experience inProcess re-engineering/ Optimization including average handling time reduction techniquesthat resulted in making the process faster by an hour and efficient by reducing 90% rework.
• Inherited RPA development Process life cycle to transform Business requirements into Process re-engineering. (Total 3 processes were automated in first two quarters of 2019).
• Learned Blue Prism RPA tool to deliver Test Scenario and Test cases to validate process automations at the early stages while delivering RPA Demo to customer after every two sprints.
• Created RPA Process documents like AS-IS (Current State Analysis) & TO-BE (Future State) Process Maps, Process Definitions Document, Implementation Plan, Implementation Guide and Test cases etc.
• Used RPA Agile tool- Rally to write & monitor User Stories to update the progress of the process automation in each sprint to the Management
• Collaborated with RPA developers, RPA Product Owners, Business Subject Matter Experts (SME) and other team members to resolve functional defects during Sprint planning.
• Technologies & Methodologies Hands-on: Blue Prism, SQL, XML, JBoss and Java Framework, SDLC Requirements Gathering, Business Process Modeling, Documentation, Prototyping, creatingBusinessRequirement Documents (BRD), System Requirements Document(SRS), building Wireframes and UML Diagrams using various tools including MS Visio, User Acceptance Testing (UAT), Developed Functional Requirement Documents (FRD), Good understanding of Capital Markets, Trading, Entitlements, SWIFT, Payment gateways and Front, Back and Middle office

Confidential

Data Analyst

Responsibilities:

• Analyzed hourly report for Resource Utilization and Performance to gauge efficiency and profits at the Fulfillment Centre
• Created & published analysis reports and evaluated warehouse Inventory Movement performance
• Developed solutions through the detailed data analysis regarding the Rate per hour (RPH Report) for each resource and planned resource schedule accordingly; resulted in increase in Pickup Rate by 5% during Black Friday sales
• Conducted meetings with senior managers to provide a clear picture of the bi-weekly targets and proposed Process Optimization leading to decreased Product Delivery Time to Confidential Customers; winning Brand value & Customer satisfaction.
• Skills & Techniques Used: Data Mapping, Data Quality, Data warehousing, Date Modeling Data Feeds, SQL, Microsoft office

Confidential

Business Systems Analyst

Responsibilities:

• Presented solutions to the business & technical leadership which led to project’s profit increase by 23%
• Responsible for Project Planning, Feasibility Study, Requirements Analysis (through JAD sessions and Storyboards), Wireframes, Process mapping, Prototype Development, and use case diagrams
• Created storyboards and conducted various brainstorming sessions to understand the requirements and organized walk through sessions with technical teams in defining solution
• Handled engagement of Business partners, Subject Matter Experts, Application development Analyst and Testing teams throughout the project
• Major successful Change Request & Enhancements delivered to the client through Agile environment- Scrum events, Daily Stand-ups, Sprint planning and Retrospective meetings.
• Responsible for analyzing Client’s Business Requirements, created Functional and Technical documents (FRD, BRD) and documenting system changes
• Applied Structured Query Language (SQL) and MS Excel (Macros, Pivot tables, Lookups) to generate quarterly and yearly reports
• Saved approximate 176 hours of effort and time by reusing previously documented system requirements
• Elicit functional and non-functional requirements using different BA techniques
• Created Unit Test cases and Test scripts; performed Manual Testing for multiple modules of the website; created user manual which improved Client’s Product usability
• Highlight Technical Challenges/ Risks during Sprint planning and provided solution along with risk mitigation steps
• Generated Cost-benefit analysis to provide Client a realistic approach and timeline
• Involved in User Acceptance Testing (UAT) and handled Change Requests before going live
• Skills & Techniques Used: Agile, Scrum, Business requirements documents, Requirements traceability matrix, Requirement Analysis, Sprint planning, Project estimation & planning, Client Interviews, Document analysis, Requirements workshops, Surveys, Elicitation sessions, Test plans, Use cases, User scenarios, UML, Incident Management, Change and Release Management, Omni-channel requirements

Tools & Technologies Used: SQL, ServiceNow, MS Office, JIRA, Oracle

Confidential

Application Development Analyst/ Business Analyst

Responsibilities:

• Took initiative to highlight the best practices for reducing high priority incidents; identified and resolved more than 60 recurring issues, thereby, improved software stability and increased its response time by 40%
• Undertook multiple initiatives to improve software productivity; reduced 500+ recurring issues and 3500+ hours of efforts
• Manual to Automatic integration of the applications, Phoenix and PeopleSoft regarding the payment status for deposit invoices
• Used automation to reduce average issue resolution time from 11 hours to <5 hours that led to approximate savings of CAD 2,50,000
• Provided production support to the users for day to day queries and tickets
• Created several Functional Requirement Documents (FRDs) for all the applications of the project
• Performed gap analysis on existing invoicing process to estimate project timelines
• Developed Business Requirement Document (BRD), Functional Requirement Documents (FRDs) and Requirements Traceability Matrix
• Created use cases and mock-up screens showing updates in the existing platform
• Worked with Application Architect to define modifications in the existing application architecture
• Implemented stored procedures to show regulatory monthly billing reports
• Created Test Matrices for different classes of Invoicing according to new requirements

Tools & Technologies Used: UML, SQL Server 2008 R2, Visual Studio 2008, SQL, Java, JavaScript, Eclipse, Putty, Linux, Windows, HTML, BMC Remedy, Spring MVC, Hibernate, Maven, Altova MapForce, Java Developer Studio, Apache Tomcat, Incident Service Management, ServiceNow, Splunk, Integration Dashboard, Web services, jQuery

Confidential

Business Development Manager

Responsibilities:

• Prospect and build a pipeline to create Partnerships with the best Educational Institutes, Colleges and University
• Developed Marketing Strategies which increased demand of Confidential ’s stays by 30%
• Managed initial negotiations aimed at establishing the foundation of a strong working relationship with Property and Real-estate partners
• Support of Residencies and Hostel operators providing expert knowledge and experience-based solutions. This includes conducting Surveys and Brand promotions at the Local Public places.
• Partner with onboarding teams to smoothly activate the best Hostels/Stays in the city
• Help identify and build best practices for marketing team and others