SUMMARY

• Over 8+ years of Industry experience as a Sr. Business System Analyst/ Data Analyst/ Tableau Developer with solid understanding of Business Requirements Gathering, Evaluating Data Sources, Translating Requirements into Specifications, Application Design.
• Extensive experience in Finance and Banking industries
• Have experienced as Business Process Analysis, with cross functional experience in Financialservices industry with Investment Banking, Asset Management, Portfolio management, Trades Lifecycle and Brokerage service
• Deep understanding and experience of Investment Management, Asset Management, Prime Brokerage Services, Money and Capital Market Instruments.
• Expertise in Project Management i.e. Project Scoping, Planning, Estimating, Scheduling, Organizing, Directing, Controlling, Budgeting and Drafting Remedy Procedures.
• Knowledge in broad range of financial practices and principles ranging from financial analysis, corporate valuation, equity/capital market research, financial modeling, forecasting, and budgeting to trend analysis, investment banking, asset allocation, portfolio management, risk analysis and derivatives.
• Extensive experience in Investment Advisory, Wealth Management Services and Product Management.
• Experience in facilitating Joint Requirement Planning (JRP) sessions with Business User Groups, conducting Joint Application Development (JAD) sessions with IT Groups and Conflict Management with Project team members.
• Lead architect responsible for designing and implementing a batch services framework delivering cost basis data to internal Schwab applications, which generate Schwab statements and year - end gain/loss data for Schwab customers.
• Good understanding of different business processes used by credit card companies including but not limited to developing offer population, soliciting customer, defining and building product, accepting and processing payment, servicing customer.
• Data mining, data analysis, modeling, and reports.Good understanding of Data Marts, Data warehousing, OLAP, Star Schema Modeling, Snow-Flake Modeling, Fact and Dimensions Tables using MS Analysis Services.
• Expertise in creating complex reports in Cognos Report Studio such as List reports, Cross-tab reports, Drill through reports, Master-Detail Reports and Cascading Reports and involved in reports performance tuning and Troubleshooting.
• Working knowledge of implementing software development projects using methodologies such as Waterfall, Rational Unified Process, Agile/Scrum.
• Good comfort level with Capital Markets, Money markets, Trading Systems, Derivatives (Strong in Options), Equities, Fixed Income, US government Treasury Securities (T-Bills, T-Bonds and T-Notes), Municipal Bonds, Stocks Trading Cycle, Margin Requirement, Mark to Market, Hedge Funds.
• Comprehensive knowledge of and solid experience in Derivatives including Credit Derivatives, Interest Rate Derivatives, FX Derivatives, Equity Derivatives and OTC Derivatives
• Knowledge with investment banking regulatory reporting regulations like Basel II Accord
• Experienced in developing reporting application using ETL (Informatica) and Cognos Business Intelligence Suite with multiple data sources like Oracle, MS SQL and DB2 database.
• Expertise in broad range of technologies, including business process tools such as Microsoft Project, MS Excel, MS Access, MS Visio, technical assessment tools, MicroStrategyData Warehouse Data Modeling and Design.
• Provide architectural analysis of cyber security features and relate existing system to future needs and trends.
• Extensive experiences in Investment Banking projects specialized in Securities Trading (stock trading, fixed income trading, and derivatives trading), wealth management and risk management.
• In depth knowledge Rational Unified Process (RUP) methodology, Use Cases, Software Development Life Cycle (SDLC) processes, Object Oriented Analysis and Design (OOA/D).
• Experience in Scrum Process and thorough understanding of Extreme Programming (XP), Agile Software Development Methodology and Object Oriented Analysis (OOA).
• Excellent understanding and work experience over different Equities, Equity derivatives and Fixed Income instruments: Bonds, Repos, MBS, ABS; OTC derivatives: Forwards, Futures, Options, Swaps investments.
• Competent in Creating Unified Modeling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams, Class Diagrams and Sequence Diagrams.
• Architected various SOA Web Services and re-usable components to deliver, update and edit cost basis data.
• Extensive experience in developing Use Cases, creating Screen Mockups, conducting Gap Analysis and Impact Analysis, SWOT analysis, Cost Benefit Analysis, Risk Analysis.
• Proficient in MS Office Excel (pivot tables, vlookups, hlookups, macro), Access, PowerPoint, Visio.
• Experience in developing QA test cases, test scenario and leading towards UAT and Beta Testing for ensuring the application’s successfulness.
• Solid experience and outstanding knowledge of high availability SQL Server solutions, including Mirroring, Log shipping, Replication and clustering.

TECHNICAL SKILLS

Programming Languages: C, C++, C#, VB, Java, SQL, PL-SQL

Operating Systems: UNIX, Windows 95/98/NT/2000/XP, Linux.

Databases: MS-Access, MySQL, SQL Server, Oracle, Teradata, DB2, Sybase

Application Servers: IBM Websphere, ATG Dynamo, BEA WebLogic.

Internet: HTML, XML, VBScript, ASP, JavaScript, JSP, J2EE.

Automation Tools: MS Visio, Rational Rose, Rational ClearCase, RationalRequisiteProDocumentum, Caliber RM, DOORS, Sharepoint

Bug Tracking Tools: Mercury TestDirector, Rational ClearQuest

Utility Tools: MS Office Suite, MS Project, TOAD, Adobe Photoshop

Reporting Tools: Tableau, OBIEE, Crystal Reports, SQL Server Reports (SSRS)Data warehousing Tools Informatica, Business Objects, Cognos, Erwin

Testing Tools: Quick TestPro (QTP), TestDirector, WinRunner, LoadRunnerNiku Project WorkBench

PROFESSIONAL EXPERIENCE

Confidential, San Jose, CA

Sr. Business Data Analyst / Tableau Developer

Responsibilities:

• Performed extensive GAP analysis in the project as there were numerous 'As-Is' and 'To-Be' conditions.
• Consult with clients and internal stakeholders to gather requirements and plan milestones in the research, development, and implementation phases of the project lifecycle.
• Performed Detail analysis with large data set, Handled the Portfolio automation using Pl-SQL statements.
• Involved in creating database objects like tables, views, procedures, triggers, and functions using PL-SQL to provide definition, structure and to maintain data efficiently.
• Automated reports and dashboard by creating multiple views, synonyms, sequences. Integrated Headcount data, Budget data
• Milestones data and project attribute data as a raw data set. From there used this raw data set to create reports and dashboards depending upon requirements.
• Complex requirements include data mapping, data cleansing, data scrubbing and massaging.
• Working as a Site administrator for Tableau Desktop. Building, publishing customized interactive reports and dashboards, report scheduling using Tableau server.
• Developed Tableau visualizations and dashboards using Tableau Desktop. Provides 24/7-production support for Tableau users.
• Develop reports, dashboards using Tableau 8.3, 9.0, 9.1, 9.3 for quick reviews to be presented to Business and IT users.
• Updated the metadata layer and published packages from Framework Manager to generate ad-hoc/managed reports in Cognos connection using Query Studio/Report Studio
• Strong understanding of advanced Tableau features including calculated fields, parameters, table calculations, row-level security, R integration, joins, data blending, and dashboard actions.
• Access and transform massive datasets through filtering, grouping, aggregation, and statistical calculation.
• Developed a 360 business dashboard with multiple panels and parameters to consolidate dashboard for Headcount, Budget, and Escalations etc.
• Developed Tableau workbooks to perform year over year, quarter over quarter, YTD, QTD and MTD type of analysis.
• Created Tableau Dashboards with interactive views, trends and drill downs along with user level security.
• Created and developed Parameterized, Drill Down and AD Hoc Reports using Oracle, Teradata. Implemented Tableau access control to restrict the data security to a group or users.
• Cleaning and blending multiple data sources to allow for different views on application data in a single dashboard.
• Handling complex requirements from users. Participated in daily stand-ups with clients on daily design and development effort
• Tested, Cleaned, and Standardized Data to meet the business standards using Execute SQL task, Conditional Split, Data Conversion, and Derived column in different environments.
• Interacted with the existing database developers and DBA to understand the existing schema.
• Thorough analysis, unit testing and integrated testing with other applications of database objects & PL-SQL statements before deployment to the production server.
• Hands on learning with different ETL tools to get data in shape where it could be connected to Tableau through Tableau Data Extract.
• Build Dashboards with Quick filters, Parameters and sets to handle views more efficiently. Generated context filters and data source filters while handling huge volume of data.
• Created reports using OBIEE 11g.
• Worked on PL - SQl stored procedures, packages, creating database views, managing DB tables for efficient use, daily Job monitoring etc.
• Successfully used Agile/Scrum Method for gathering requirements and facilitated user stories workshop.
• Documented User Stories and facilitated Story Point discussions to analyse the level of effort on project specifications.
• Participated in Sprint Planning, Daily Scrum Stand Up, and Sprint Retrospective meetings.

Environment: Tableau,OBIEE, Jive, PL/SQL, Oracle, Teradata, JavaScript, XML, HTML, CSS, ruby on rails, WSDL, Microsoft Visio, putty, UNIX, EDCS, Teradata SQL Assistant, MS Toad, Netbeans IDE 8.1, XML, JSON, REST API, SOAP API.

Confidential, Los Angeles, CA

Sr. BusinessSystem Analyst/Tableau Developer

Responsibilities:

• Acquired excellent knowledge on banking and capital market products
• Working on regulatory reporting framework and Reporting domain projects like Basel Reporting, CCAR,andLiquidityReporting.
• Troubleshoot website and trading software issues for clientele while providing step-by-step support (Java, HTML)
• Working on FED reporting’s such as RC-R, HC-R, FRY-9C, FRY9c- 14Q, FFEIC- 01 Schedules.
• Working with the client teams to gather detailed, specific, accurate, unambiguous business requirements and functional specifications
• Successfully used Agile/Scrum Method for gathering requirements and facilitated user stories workshop.
• Documented User Stories and facilitated Story Point discussions to analyse the level of effort on project specifications.
• Worked with all modules of Cognos including Framework Manager, Report Studio, Analysis Studio, Query Studio and Cognos Connection.
• Participated in Sprint Planning, Daily Scrum Stand Up, and Sprint Retrospective meetings.
• Ensuring Business analysis, Impact analysis, Gap analysis and System analysis are done to a high standard on defined projects and continuous improvement initiatives
• Preparing the functional/technical specifications and work closely with developers/development teams to ensure that they understand the specifications and Deliver IT solutions for them.
• Work with other business analysts (e.g. Operations, Product Control) on firm wide initiatives and participate in the Front to Back User testing / regression testing.
• Assist with production support activities, when necessary, to help identify and resolve escalated production issues
• Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams, Dataflow Diagrams in MS Visio.
• Designed functional specifications for customization of credit card functionality in Accounts Receivables.
• Review User Stories, functional, design specs and identify test conditions, ambiguities, dependencies, risks.
• Conducted source data analysis/profiling where necessary to support ETL design for Intel's Environmental Health & Safety (EHS) database migration project.
• Responsible for the development, maintenance of applicable documentation retention coordination globally for Dodd Frank non systemic non-structured data.
• Planned and defined system requirements to Wire Frames with Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies.
• Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams in MS Visio.
• Responsible for meetings with users and stakeholders to identify problems, resolve issues and improve the process to ensure a stable and accurate solution.
• Created exceptions report which were then submitted to project lead and stakeholders on a regular basis.
• Facilitated user acceptance testing and test strategies with Information Systems Group.
• Performed manual front-end testing to check all functionalities of different modules.
• Suggested measures and recommendations to improve the current application performance with the aid of SCR’s (Small Change Requests)
• Developed strategies with Quality Assurance group to implement Test Cases in Mercury Test Director for stress testing and UAT (User Acceptance Testing
• Working with relational database like Oracle and proficient in using PL/SQL
• Working with VBA Macro to automate the reports for manual testing
• Ensure all IT delivery conform to SOX and SDLC standards
• Created and managed project templates, use case templates, requirement types and tractability matrix in Requisite Pro.
• Managed workload, schedules and coordinated status review meetings with project managers, business managers and team members.
• Authored progress and completion reports which were then submitted to project management on a weekly basis in MS project.

Environment: Crystal Reports, Adobe Photoshop,Java, Mercury TestDirector, WinRunner, XML, WSDL, LoadRunnerMicrosoft Office Suite, Microsoft Visio, Cognos, Documentum, Windows NT/XP, Oracle

Confidential, Phoenix, AZ

Sr. Business System Analyst/Tableau Developer

Responsibilities:

• Designed and implemented basic SQL queries for QA Testing and Report / Data Validation.
• Worked closely with the Enterprise Data Warehouse team and Business Intelligence Architecture team to understand repository objects that support the business requirement and process.
• Interacted with the users and logged any defects, enhancements from the UAT and communicated them to the development team
• Coordinated Business Requirements discussions and Functional Specification (FSD) walkthroughs with business owners.
• Take a leading role in the valuation and development of credit card products.
• Collaborated with Basel II team on credit risk analysis and issue resolution.
• Communicated the implementation of the new calculation framework of Risk Weight Asset under Basel II
• Successfully used Agile/Scrum Method for gathering requirements and facilitated user stories workshop.
• Documented User Stories and facilitated Story Point discussions to analyse the level of effort on project specifications.
• Participated in Sprint Planning, Daily Scrum Stand Up, and Sprint Retrospective meetings.
• This is achieved by interfacing the data from the automated underwriting system (Front Office) to administrative system (HAL).
• Active review of legacy inventory to ensure optimal cost basis and infrastructure utilization.
• Designing OLAP cubes, Data Modeling, Dashboard Reports according to the business requirement.
• Effectively used various state management techniques offered by ASP.NET.
• Parsing high-level design specification to simple ETL coding and mapping standards.
• Worked on Fixed Income, Bonds and Bond Trading Cycle, Equities and Equity Trade Cycle, Derivatives (Options and Futures), Portfolio Management, Wealth Management, and Sales and Marketing.
• Analyzed the existing Financial reporting System and translated the functional/ business requirements for Annuities and Mutual Funds into Business Objects Decision Support System (DSS).
• Prepared for GAP Analysis; identified and documented improved areas to meet capital requirement regulations for Basel II Compliance.
• Currently leading the project Listed Derivatives Architecture ( LDA ) project from Client Reference Data team which requires the huge data cleanup, data migration, decommission of GMI system. huge
• Used Access Manager and LDAP server to provide security to the Cognos applications.
• Worked with SMEs to understand various assets and security classes, exchange traded derivatives (such as futures, options on futures, equity options and index options)
• OTC derivatives (such as interest rate swaps, swaptions, credit default swaps and total return swaps) and portfolio allocation and management.
• Worked with command personnel to reserve data center floor space, appropriate power supplies and additional backup media to support the new equipment.
• Utilized corporation developed Agile SDLC methodology. Used ScrumWork Pro and Microsoft Office software to perform required job functions.
• Performed resting on a daily basis to review the status of the project thru SIT “System Integrated Testing”, UAT Functional “User Acceptance Testing”, UAT Regression and Implementation phase.
• Facilitated Joint Requirement Planning (JRP) sessions with SME’s in understanding the Requirements pertaining to Loan Origination to Loan Processing.
• Initiate, coordinate and implement the QA Process and Methodologies.
• Involved in the Manual/Automated Testing.
• Work as Business Analyst for the project to build a MS SQL data warehouse for complex wide profitability reporting.
• Used Cognos BI for operational reporting
• Apply custom changes to Calypso software in order to replicate vanilla and exotic OTC derivative products

Environment: Microsoft Office Suite, Java, MS Visio, Java, Report Studio, Query Studio, Analysis studio, Cognos, Windows XP, DreamWeaver, SQL, PLSQL, XML,WSDL, VB, ASP, UNIX, Crystal Reports, Adobe Photoshop, Mercury TestDirector, WinRunner, LoadRunner

Confidential, Pittsburgh PA

Sr. Business System Analyst

Responsibilities:

• Interviewed Business Users to gather Requirements and analyzed the feasibility of their needs by coordinating with the project manager and technical lead.
• Prepared Business Requirement Documents (BRD’s) after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.
• Write Detailed Business requirements documents (BRD) and assessment of current OTC derivatives instruction trade management processes for front, middle and back office, reference data, data attributes and security master database.
• Successfully used Agile/Scrum Method for gathering requirements and facilitated user stories workshop. Documented User Stories and facilitated Story Point discussions to analyse the level of effort on project specifications.
• Participated in Sprint Planning, Daily Scrum Stand Up, and Sprint Retrospective meetings.
• Wrote detailed specifications for a wealth management application, including general ledger entries.
• Worked on creation of Cognos and performance tuning of backend SQL generated for Cognos reports for faster report output.
• Involved in Analyzing, designing, building &, testing of OLAP cubes with SSAS 2008 and in adding calculations using MDX.
• Automate Submission of Life contracts project will improve member experience and increase operational capacity by interfacing the data from the automated underwriting system (Front Office) to administrative system (HAL).
• Documented workflow, dataflow, and process flow by utilizing Visio for flowcharting and diagramming.
• Developed cyber security architecture and plans for Department of the Army future requirements.
• Monthly Executive review for overall Value Stream (Program) status on a Budget to Actual Cost basis
• Worked as business analyst to support the re-design of the Mortgage Asset Management System.
• Organized workshops with Subject Matter Experts (SME) to obtain domain level information.
• Wrote PL/SQL statement and stored procedures in Oracle for extracting as well as writing data.
• Involved depth understanding of Credit Risk management for the application
• Helped with data modeling and defining the conceptual and logical model of the data warehouse.
• Extensively involved with the trading activities of Credit Derivatives, Interest Rate Derivatives, FX Derivatives, Equity Derivatives and Commodity Derivatives; and Futures including Commodity Futures Contracts and Financial Futures
• Captured requirements based on Basel II internal ratings based approach (IRB). Allowing certain extent on estimation of credit risk and CCAR
• Created SDLC artifacts such as Functional Specification Document (FSD), Use Case documents, master data document in MS Excel, Interface Control Documents
• Data Mapping documents, ACORD data elements mapping documents by analyzing all data collect in front end, developed in application and stored in data stores using MS Word, MS Visio and MS Excel.
• Complete design and development of the GMI
• Was responsible for the hardware, software, upgrades, and patching of SharePoint equipment.
• Introduced Agile and RUP methodologies to reflect liquid nature of front-office improving time-to-market
• Designed new database tables to meet business information needs. Designed Mapping document, which is a guideline to ETL Coding.
• Working on enhancements in Business Objects, Cognos and Informatica.
• Created the User Acceptance Test Plan and conducted the user acceptance testing (UAT) for the final confirmation of the project from the Business and SME.
• Designed and implemented SQL queries for QA testing;
• Worked on integrating the OTC system with the new strategic exposure calculation engine to generate credit risk metrics
• Extensive work experience with Portfolio Managers, Experienced Traders, and Compliance Manager to configure the rule-based scenarios for capturing market and credit risk, general multi-factor sensitivity analyses, and PnL.
• Prepared UAT Materials UAT Test Cases to include various steps involved for UAT and to have proper coverage of requirements

Environment: Microsoft Office Suite, Microsoft Visio, Cognos, Documentum, Windows NT/XP, Oracle, SQL, SQL Server, Sybase, EVPN, RUP, VBScript, Dreamweaver, SharePoint, Adobe Photoshop, Caliber RM MIS-IP, C#. NET, ASP.NET, UNIX, Business Objects, Test Director, Load Runner.

Confidential, San Diego, CA

Business Analyst

Responsibilities:

• Performed GAP Analysis to analyze the current system and worked with internal users to help define system requirements.
• Facilitated various JAD sessions with development architects and business leads to develop both high-level and detailed application architecture to meet business needs
• Introduced Agile and RUP methodologies to reflect liquid nature of front-office improving time-to-market
• Successfully used Agile/Scrum Method for gathering requirements and facilitated user stories workshop.
• Documented User Stories and facilitated Story Point discussions to analyse the level of effort on project specifications.
• Participated in Sprint Planning, Daily Scrum Stand Up, and Sprint Retrospective meetings.
• Generated requirements for Capital Markets - Fixed Income Investment Management Business, Portfolio Management, Hedge funds, corporate actions, Brokerage and Trading Model within the scope of both the Front and Middle Office.
• Configured the Data mapping between Oracle and SQL Server 2005.
• Reviewed the data model and reporting requirements for Cognos Reports with the Data warehouse/ETL and Reporting team.
• Worked with the SME, Tech Lead and 3rd party vendors in gathering requirements and data
• Assured that all Artifacts are in compliance with corporate AGILE Policies and guidelines.
• Conducted UAT to confirm that all derivative products can be successfully processed through stages of the trade life cycle
• Offered excellent Cash Management Services including Account Reconcilement Services, Automated Clearing House, Balance Reporting Services, Cash Concentration Services and Sweep Accounts to large business customers
• Worked on integrating the OTC system with the new strategic exposure calculation engine to generate credit risk metrics
• Create a test strategy, test plan and test cases for a new claims management system based on business requirements and functional designDocument .
• Enhancing supporting documentation (policies, frameworks, standards, methodologies, and modeling documents) to demonstrate compliance with the Basel II Accord.
• Rewrote and maintained the programs that calculated the tax liability for mutual funds transactions using an average cost basis.
• Created CBP Test Scenarios based on PWS Requirements, Requirement Specification Documents (RSD) and Functional Specification Documents (FSD).
• Gathered requirements and modeled the data warehouse and the underlying transactional database
• Met with individual departments to communicate SharePoint purpose, application and vision for the future.
• Lead multiple project teams of technical professionals through all phases of the SDLC using technologies including Oracle, Erwin, Data Stage, Data Warehousing, Web sphere and Cognos.
• Set up Software Installation Microsoft .Net and IIS Server Configuration.
• Designed the business requirement collection approach based on the project scope and SDLC methodology.
• Involved in the meeting with Business Process Owners, SME (Subject Matter Experts) and store users for Requirement gathering in Definition Stage.
• Involved in project co-ordination and reporting using tools as MS-Project and Business Objects respectively
• Developed business process models in RUP to document existing and future business processes.
• Assigned tasks among development team, monitored and tracked progress of project following Agile methodology.

Environment: Windows XP Professional, Oracle9i, SQL, Cognos, MS Outlook, MS Access, MS Excel, MS Word, Internet Explorer, MS Access 2000, MS Excel, RUP, Oracle, UML, Rational Rose, Requisite Pro, Clear Case 2002, Rational Clear Quest 2002, MS Office 2000, MS Visio 2003.

Confidential, OH

Business Analyst/ Tableau Developer

Responsibilities:

• Understanding the current business process, defining scope of the project along with vision statement.
• Actively participated in gathering requirements from various SMEs, Financial Analysts, Risk Analysts and Portfolio Management via JAD/JAR sessions.
• Extracted the Business Requirements from the end users keeping in mind their need for the application and prepared Business Requirement Documents (BRD) using Rational RequisitePro.
• Used SDLC (System Development Life Cycle) methodologies like the RUP and the waterfall.
• Utilized Visio in developing wireframes of web pages.
• Closely worked with SMEs, and Identified, researched, analyzed, and defined key issues of the Business flow of Bank
• Designed the UI of the application, prototyping and wire framing in MS Visio for better illustration of the application.
• Responsibilities included source system analysis, data transformation, loading, validation for data marts, operational data store and data warehouse.
• Prepared Test plans which includes an introduction, various test strategies, test schedules, QA teams role, test deliverables, etc.
• Extensively used Visual Basic to create macros in order to make data migration testing more useful and compared results from the legacy databases to the new Dynamics CRM database
• Implemented data access, storage and validation routines on the database server using Procedural Language/Structured Query Language (PL/SQL).
• Exposed to Agile methodology.
• Designs and develops the logical and physical data models to support the Data Marts and the Data Warehouse
• Involved in mentoring specific projects in application of the new SDLC based on the Agile Unified Process, especially from the project management, requirements and architecture perspectives.
• Used MS Visio for Process modeling and Business Process flow diagrams.
• Working as a Site administrator for Tableau Desktop.
• Participated in requirements meetings, writing requirements in CaliberRM, converting requirements from Caliber RM to HP Quality Center
• Assisted in process modeling; conducted and participated and facilitated in JAD/ JAR sessions with system users; helped with design walkthroughs with stakeholders for base lining architecture.
• Designed and developed complex TeraData graphs to load and integrate security and account reference data in high performance systems with Perl scripting, EME and BRE
• Development of Wireframes and Functional Specification in accordance with Web Site Architecture and Development and Design Standards.
• Developed multiple Functional Requirements defiantion (FRD) documents using the Microsoft standard structure and format (business sections only)

Environment: Windows XP, Oracle/SQL Server 2000, SQL, Cognos, Telelogic DOORS, Telelogic System Architect, Mercury Quality Center, RUP, UML, MS Visio, MS PowerPoint.