SUMMARY

• I have over 9 years of extensive experience as Business Analyst in projects related to E - commerce, Education, Telecom domains with in-depth understanding of Software Development Life Cycle, Product Data Management and QA methodologies such as making the Test Plans, conducting the User Acceptance Test and creating & executing Test Scripts/ Test Cases.
• Proven skills in gathering Business Requirements, facilitating Joint Application Development (JAD) sessions, developing User stories, Acceptance Criteria, Use Cases, creating Business Requirements Document (BRD), Functional Requirement Specification (FRS) documents, High Level Project Plan documents and Production Release notes etc.
• Expert level skills in analyzing complex data sets, performing ad-hoc analysis and data manipulation using Excel, Access, SQL. Extensive hands on experience in using MS office applications for day to day activities, MS Visio for drawing flow diagrams and MS Project for prioritizing and managing individual tasks.
• Proficient in creating UML diagrams like Use Case Diagrams, Activity, Sequence, Class, Collaboration, State, Workflow, Process flow, Dataflow and Deployment Diagrams.
• Strong leader and team builder with excellent analytical and communication skills with capability to handle new technologies and situations, dedicated to meet deadlines and provide necessary deliverable and resolve issues creatively using out-of-the-box thinking.
• Efficient in business requirement gathering techniques such as Questionnaires, Interviews, and Prototyping.
• Experience with Unified Modeling Language (UML) for developing, Use Cases, Sequence Diagrams and Activity Diagrams.
• Derived and defined the Requirements Management Plan.
• Experience in Data Modeling & Data Analysis, Logical Modeling, As-Is and To-Be Mapping, Feasibility- studies, vision-scope documents.
• Experience in creating and testing Business Intelligence reports.

TECHNICAL SKILLS

• MS SQL Server 2008/2012
• SSRS
• SSIS
• MySQL
• UML
• Tableau
• MS Word
• Excel
• Access
• PowerPoint
• MS Project
• MS Visio
• Business Systems Analysis (BSA)
• Systems Analysis (SA)
• Business Rule Engine (BRE)
• Business Intelligence (BI)
• Knowledge Management (KM)
• Project Management.
• Social Enterprise Management
• OOA/OOD
• Software Development Models
• Flowcharts
• ER Diagrams
• MS Visio Requisite Pro
• IBM BlueWorksLive
• Signavio
• VersionOne
• SharePoint
• Confluence
• FTP

PROFESSIONAL EXPERIENCE

Confidential, Miami, FL

Business Process Analyst

Responsibilities:

• Strong Experience in Data Design/Analysis,BusinessAnalysis, User Requirement Gathering, User requirement Analysis, Gap Analysis,
• Good knowledge and experience inBusinessProcess Modeling and Reengineering ("As-Is" & "To-Be" modeling / mapping ofbusinessprocesses.) using Microsoft Visio
• Developed and documented Metrics and KPI’s (Key Performance Indicators) for current and future state models
• Knowledge of business, process and operation maturity levels
• Acted as a Liaison between various technical, functional teams and stakeholders
• Improved systems by studying current practices & implementing modifications
• Strong understanding ofbusinessfundamentals and technical aptitude coupled withbusiness intelligence
• Excellent testing experience in all stages of Software Development Life Cycle and Software Testing Life Cycle with good working knowledge of testing methodologies, tasks, resources and scheduling.
• Experience of working in Waterfall and Agile methodologies
• Have strong aptitude and involved in JRM, JAD sessions
• Responsible for Managing Requirement traceability matrix and Database Change requests
• Proficient with Excel in data manipulation, Pivot charts, Pivot tables etc.
• Extensive experience in Functional, (SIT) Integration testing, Regression, User Acceptance (UAT), System, Black Box Testing.
• Experience in developing various test plans and test cases for different versions and applications

Confidential, Herndon, VA

Sr. Business Process Analyst

Responsibilities:

• Performed detailed Gap Analysis between current and future state business process models for three initiatives
• Documented, defined, analyzed and translated functional and non-functional business requirements into process and activity models, system use cases and supplemental specifications that contribute to effective software development.
• Facilitated business process re-engineering or business process improvement involving broad-based information systems, utilizing tools and techniques and business process methodologies (BPMN)
• Scoping, scheduling and facilitating of workshops with the business and subject matter experts (SMEs) to discover, document, analyze and optimize business processes through modeling.
• Performed data mining and data analysis activities to explore how data can identify customer patterns thus help drive new strategies
• Translated business needs into analytics questions, then, translated analytics answers into business insight and effectively communicated findings to the appropriate business.
• Core Business process initiatives include:
• Quote to Cash
• Order to Cash
• Procure to Pay
• Responsible for Providing process and requirements management improvement recommendations on SDLC
• Provides solution architecture recommendations and prepares solution recommendation options based on short-term and long-term business needs.
• Create functional specifications for identified gaps and contribute in the resolution implementation.
• Decision Making with regards to a Change Request or Enhancement.
• Conducting meeting with the client to discuss the same.
• Responding to help desk tickets and stake holders after analyzing the defect.
• Involved in developing Test Scenarios and Test Cases.
• Involved in preparing Test Cases, Test Script based on Uses Cases and BRD documents.
• Thorough grasp of the customer's business processes & Identify unmet customer needs and develops possible feature/functionality concepts that meet those needs.
• Create functional specifications for identified gaps and contribute in the resolution implementation.
• Manage JAD sessions to gather business/user requirements and conduct User acceptance-testing
• Identify key data and create new business critical reports.
• Build and maintain prioritized feature lists/roadmaps from requests from partners, customers, internal findings, existing product analysis, and industry trends.
• Develop product management documentation, including project plan, sizing assessments, business cases, and formal product requirement specification.
• Mock up screens and write detailed requirements/stories with clear acceptance criteria to guide development throughout the product development phase to ensure the right product gets built.
• Communicate product solutions and benefits to customers and stakeholders; including knowledge transfer and training for on-going management of features.

Environment: Windows, IBM BlueWorksLive, Confluence, MS Visio, MS Powerpoint, MS Excel, MS Word

Confidential, Vienna, VA

Product/Business Analyst

Responsibilities:

• Performed overall business analysis and impact study to document the business lines and general functions to be supported by the project, enabling the client to validate cost and resource assumptions regarding the system.
• Supervised and managed projects from inception to implementation, ensuring that project management methodology is followed throughout the project lifecycle.
• Worked with Business Systems Analysts, Managers, IT professionals and Senior Management to ensure that projects are properly defined and deliver expected efficiency gains, revenue enhancements, increased customer-service levels and/strategic advantages.
• Participated in the development of project documents including: design specifications, use cases, project plans, status reports, etc. using established methodology deliverables.
• Prepared detailed implementation plan for a Project based on which define roles, responsibilities and milestones.
• Performance Reviews, work assignment, and counseling.
• Served as a liaison between business team and the project team by assisting the business in identifying, understanding, and documenting their business needs.
• Conducted Gap Analysis to show the current and proposed functionalities of the system.
• Collected and documented business processes as well as business rules.
• Assessed client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to prioritize immediate business needs
• Provided the detailed inputs to the Scrum Master about the tasks completed and assisted in the creation of the Burn down Chart.
• Moderated everyday scrum meetings along with the senior business analyst to improve the efficiency and productivity of each sprint.
• Developed user test cases and validates test results during user acceptance testing (UAT).
• Used various SQL commands like create, delete, update, left joins, right joins and full joins to update the database and retrieve data for analysis.
• Provide ad hoc data to internal and external requests from the business users.
• Extensively used MS Excel for data reconciliation purposes.
• Developed test scenarios, test cases and test data based on functional and non-functional requirements.
• Prepared schedules and assigning tasks for offshore team and tracking the deliverables
• Developed Test Plan and test design deliverables to ensure that user requirements are covered
• Managed, documented and controlled all the test scripts and test result
• Provided walk through of Test Plan, Test Design Specification for business and technology teams

Environment: SQL Server 2003/2008/2012 , MS Word, MS Excel, MS Visio

Confidential, Vienna, VA

Regional Client Support Manager

Responsibilities:

• Contributed to product roadmap, negotiated release plans, functional definition, development, and scheduling of multiple products, acting as a point of contact for cross-functional peer meetings.
• Managed upgrade and new installation projects that ranged in size from one-week single person R&D projects, through multiple developers working on proof-of-concept prototypes, to multi-year projects with globally distributed development teams across multiple organizations.
• Prescribed the best practice to onboard client to Confidential support system. This includes detailed steps of Initiation consisting mainly of but not confined to providing user access, user training, proper escalation matrix, ticket severity’s and our product support teams.
• Successfully introduced and helped adopt a framework to streamline and triage the client support ticketing process at Confidential .
• Developing data analytical views from complex financial source data. Writing T-SQL scripts to manipulate data for very large data loads and extracts. Experience running complex and high volume call detail record processes.
• Developed documentation and support guides for the client relating to new functionality by adhering to the company’s established Project Life Cycle process
• Communicated effectively with customers and engineers to provide timely resolution of issues. Identified and logged bug reports, set customer expectations and delivered patches to customer.
• Developed materials for training clients in various modules including - iXConnect, CDR Processing, iXBill, & iXAudit

Environment: SQL Server 2003/2008/2012 , MS Word, MS Excel, MS Visio, IIS 7.0, LogiXML

Confidential, Vienna, VA

Software Engineer

Responsibilities:

• Led consulting team and developed business case, engineered business processes, developed requirements, and managed communications; which led to successful project implementation in 6 months-- resulting in $1M instant saving realization.
• Create presentation material for client on solution architecture that was developed.
• Performed system build, configuration, data loading and interface design for iXTools modules.
• Monitored and maintained application servers including the review of logs, managing disk space.
• Contributed to deployment improvement and system architecture designs through suggestions to solution architect and product managers.
• Developed data analytical views from complex financial source data. Writing T-SQL scripts to manipulate data for very large data loads and extracts. Experience running complex and high volume call detail record processes.
• Use of SQL to diagnose system and data anomalies, create and modify stored procedures, and to create ad-hoc reports per customer demand. Involved in performing service pack installation this included keeping track of all the customizations, creating test plans for all the patches, risk analysis and regression testing

Environment: SQL Server 2003/2008/2012 , MS Word, MS Excel, MS Visio, IIS 7.0, LogiXML