SUMMARY

• Over 8+ years of IT experience in various roles and domains, Salesforce.com Administrator and SFDC Developer. Involved in various stages of Software Development Life Cycle (SDLC), aspiring to leverage technical and analytical skills to elicit, communicate and validate the business needs for recommending solutions that enable the organization to achieve its goals.
• Experience in design and development of application on Force.com platform.
• Expertise in database modeling leveraging various concepts in Database design and relational database modeling. Experience in programming and working with internet technologies including HTML, JavaScript, VBscript, XML/XSL, JAVA, Servlets, JSP, Java Beans, EJB, JDBC, SQL, PL/SQL and Java Multi - threading.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events
• Experience in developing Apex Triggers, Apex Classes, VisualForce Pages, Controllers, Web Services, Components, Custom Settings, Static Resources, Reports, Analytical Snapshots and Dashboards.
• Strong Knowledge in AppExchange Applications for integrating with Third Party Applications.
• Proficient in Data Migration from Traditional Applications to Salesforce Using Data Loader Utility and Informatics on Demand.
• Experience in integration of Salesforce.com with external applications by using Web Services API, Metadata API, and WSDL, SOAP, and IBM web sphere.
• Experience in Salesforce.com SFA, Force.com Apex Classes, Apex triggers, Integration, Visual force, Force.com API, SOQL, SOSL.
• Expertise in .NET Framework with great proficiency in creating applications using C#, ASP.NET, VB.NET, Microsoft Visual Studio .NET 2003/2005/2008, ADO, ADO.NET, Web Services, Visual Basic, SQL Server 2000/2005,IIS,Java Script, JQuery, SSIS, SSRS, Microsoft Visual Source Safe, Sub Version.
• Strong Database (RDBMS) development experience in writing queries, functions, stored procedures, triggers, and views in Oracle, SQL, PL/SQL and MS Access.
• Strong leadership abilities and a quick learner to new concepts, Applications while managing and coordinating all phases of project-based effort.
• Strong Requirements gathering experience and documentation skills which includes Conducting User Interviews, transforming business requirements into user requirement specification, Functional Requirement Specifications Document (FRD) and Use Case Narratives.
• Have in depth Knowledge in understanding of CRM business processes like Forecasting, Campaign Management, Lead Management, Order Management, Account Management, and Case Management.
• Have a strong understanding on Big Machines Integration with CRM systems like SalesForce.com, Oracle CRM using Informatics tool.
• Designed Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Expertise in Sales force Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Actions, Tasks and Events.
• Expertise with Object Oriented Design (OOD), Analysis (OOA), based on Unified Modeling Language (UML) architecture.
• Participated in Weekly Change control meetings and performed application and global impact analysis.
• Worked on Quality center to initiate a new project, log defects and store documents.
• Executed various levels of Unit, Integration, User Acceptance and Operational Acceptance testing using test cases to prove that system conform to specifications of business and quality requirements.
• Highly motivated team player with excellent communication, presentation and interpersonal skills. Willing to work in a challenging and cross-platform environment.

TECHNICAL SKILLS

Sales Force Technologies: Sales Force CRM, Sales Force SFA, Apex Language, Apex Classes / Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Apex Data Loader, excel connector for Salesforce

Sales Force Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Foorce.com Platform

Languages: Apex, C, C++, Java, J2EE, JSP, Java Script, Action Script, UML, HTML, XML, DHTML, SQL

Databases: MS SQL Server 2000/2005, PL/SQL, Oracle 9i, MS Access, and MySQL

PROFESSIONAL EXPERIENCE

Confidential, Milpitas, CA

SFDC Developer

Responsibilities:

• Design, implement, unit test, maintain, and troubleshoot various applications and integrations with Sales force, including migration of legacy systems to Sales force, ensuring a flawless migration process and no disruptions to end users and existing business processes.
• Created various custom Reports and Dashboards as per the customer requirements.
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Provided support for ongoing salesforce.com maintenance and other administration services including periodic data cleansing, workflow and approvals.
• Liaised between the client and the development team with respect to the gathering and communication of functional business requirements for systems development.
• Actively involved in documenting requirements, designed UML and use-case diagrams.
• Perform analysis of existing systems and documented the related business concepts, process flows, data elements definitions and calculations, and screen and report layouts.
• Lead discussions with the team about feasibility and effective way of leveraging Saleforce.com CRM features.
• Prepared comprehensive Functional Requirements Documents (FRDs) for the project based on business requirements, priorities and scope.
• Interfaced with business users to prepare and update Business Process Requirements, Software System Requirements.
• Worked on other product documents like release notes, user guides, support guides.
• Understanding and leveraging SFDC CRM processes for help with pre-sale activities.
• Business processes streamlining and processes re-engineering.
• Worked on various salesforce.com objects like Accounts, Contacts, Leads and Opportunities.
• Created and deployed complex workflow rules according to the business requirements.

Environment: Eclipse IDE, Salesforce.com, Force.com Sandbox, S-Controls, Import Wizard, Apex, XML, JavaScript, Web Services API, Controllers, Sharing Rules, Visual Force Pages, Workflows, Email Updates..

Confidential, Raleigh, NC

Salesforce.com Developer

Responsibilities:

• Developed anddeployed Salesforce.com Unlimited edition
• Worked closely with project manager to define the scope, timeline, effort and resources necessary to complete business requirements and process work on project initiative
• Re-structured custom objects, Master-detail relationships between objects to better suit the organization’s business needs
• Worked on various Salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Cases, and Activities.
• Defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Managed multiple users set up, profiles, roles, and teams.
• Implemented Field Level and Object level security for sensitive data holder fields.
• Created UI for new application and AppEx Packages for different MSPR Applications on Salesforce.com
• Designed and maintained SDFC Organizational Wide Configuration parameters
• Assigned sharing rules and handled Bulk data transfers and uploads
• Individually worked on creating and implementing the Web-To-Case functionality to solve and track customers Issue.
• Importing and exporting of large volumes of data using the Data Loader.
• Created framework for reports using new custom analytic recreate data requirements specification ports
• Configured analytic snapshot.
• Created data migration templates
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application
• Used the sandbox for testing and migrated the code to the deployment instance after testing
• Expertise in Customizing the Dashboard and Schedule Refreshing of the Dashboard.
• Integrated Gmail with Salesforce.com for mass E-mail management and designed various custom E-mail templates

Environment: Salesforce.com platform, Apex Language, Visual Force Pages, Workflow and Approvals, Reports, Custom Objects, Tabs, HTML, JavaScript, Eclipse IDE Plug-in.

Confidential, San Jose CA

Salesforce Developer

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements.
• Created Custom Objects and fields for transactional and contractual information.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Tasks and Events
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Installed and implemented third party application like Aptus.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

Environment: Salesforce.com Platform, Data Loader 14.0, Salesforce.com Sandbox, Windows XP

Confidential, Milpitas, CA

Salesforce Administrator/Developer

Responsibilities:

• Led information gathering, analysis, and documentation for the functional and non-functional requirements on this program
• Led the Data Migration from various Source Systems like MDM, On Demand CRM, and Siebel CRM.
• Cleansing, Standardizing and Transforming the Data from Legacy Systems.
• Developed a Data Migration Process (Extract, Transform and Load).
• Using TalenD and IBM Data Stage to Extract, Transform and Load the Data from Legacy systems to SFDC.
• Completed dry runs of initial data from into SFDC Sandbox.
• Prepared the Detailed Report on Success and Error Logs by Documenting the Reasons for Failure and suggested the work around for Error Records to Business.
• Worked on Data Load Performance issues and was Successful in increased the performance by implementing the best practices suggested by the Sales force.
• Proposed various approaches for Data issues with Validation Rules, Workflows and Triggers in Sales force based on the business requirements and considerations.
• Manage high visibility support cases for all customers and ensure 100% customer satisfaction.

Environment: Salesforce.com platform, Apex Language, Visual Force Pages, Workflow and Approvals, Reports, Custom Objects, Tabs, HTML, JavaScript, Eclipse IDE Plug-in.

Confidential

Oracle Business Systems Analyst

Responsibilities:

• As the BSA, lead multiple 11.0.3 to 11i migration projects and 11.5.10 upgrade projects.Managed the conference room pilots and user acceptance testing for Confidential managing business user’s, signing off on the business test cases, managing the issues, managing the enhancements or change requests on i conversions and 11.5.10 upgrade projects.
• Managed the Procure to Pay (P2P) and Order to Cash (O2C) full cycle implementations.
• Setup of Suppliers, Customers, Price Lists, Locations, Freight Carriers, Payment Terms, Purchasing and Receiving options.
• Active participation in the requirements gathering, change request, UAT and user training for Order Management, Receivables, Inventory, Purchasing, Payables, WIP, BOM, System Administration and AOL modules.
• Managed the issues working with business users and Oracle support team.
• Managed critical patch testing and rollout to production, global supply chain management initiatives, ROHS, ICE (custom intercompany process), Agile interface (ECO implementation).
• Managed the data loads and data extracts as per the business users requirements.
• As a BSA, wrote the business cases, getting approvals and working with the business engagement managers, IT and business program managers.