SUMMARY

• Expert in converting business requirements into technical design, Efficient in creating better IT strategy as part of Product development, Testing, and release plan, Specialist in conducting client interviews and manging client/stakeholders, and excellent problem solver, communicator, and process improver.
• Experience in Product Lifecycle Management from Customer requirements to Product release.
• Worked as a Team Lead, Business System Analyst, Business Analyst, Consultant and Product Developer during professional career.
• Created product design, Gathered business requirements, improved processes, resolved complex problems, and delivered right products to the clients according to customer needs.
• Excellent End to End experience of Order management system with respect to hard/soft good purchases, device, accessories, activation, new connections, payment, new user registration through Web and Customer Service modules.
• Expertise in executing Web, Mobile, IVR QA modules, which include knowledge of Web Services, SOA Architecture, API Integrations, Web Design, UX. Usability.
• Knowledge of End to End CRM flow and it components external to CRM.
• Proven Track record of managing various stakeholders and growing the businesses. Always exploring the best away to merge the technology with management to create better business impact.
• Expertise in Project management techniques and methodologies worked closely with project managers and helped in implementing project plan, project management review, budget analysis, resource management, and client management.
• Digital enthusiast and knowledge of Digital Marketing Techniques/E - commerce best practices.
• Knowledge of Supply chain concepts - manufacturing operations, just in time, and total quality management (TQM) strategies. Computation optimal decisions and performance measures such as cost and benefits and execution of analytical thinking in operational practices such as Inventory/Financial management.
• Hands on experience on Big Data Analytics, cloud computing, and Data Analytics tools such as SAS and Tableau.
• Conceptual knowledge of Retail methodologies, and CPG companies’ marketing / branding strategies.
• Professional programming experience in Python, Shell, Perl, OOPs, Sqlplus, Oracle and casual programmer of R, NoSQL, JavaScript, HTML/CSS, XML, SOAP, Confidential WebSphere, Confidential BPM, and Process Designer.
• Expertise in all phases of Software Development Life Cycle spanning over Requirements, Analysis, Design, Development, Testing and Support activities.
• Extensive knowledge on Agile methodologies, techniques, and implementations.
• Expertise in Database Validations. XML, Design specifications, UML Models including flow and sequence diagram.
• Excellent in creating Business Requirements and Business Process documents.
• Excellent knowledge of SOAP UI and SOA services debugging using Confidential BPM ( Confidential WebSphere).
• Experience in Web services, API routing, SOAP, XML, and Java script.
• Extensive knowledge on Design tools such as UML, Visio, 2 Tier, 3 Tier architecture, performance analysis, troubleshooting
• In-depth knowledge of the usage of Rational Tools for creating artifacts like the Business Vision, Business Glossary, Business Architecture Document, Business Modeling Guidelines and Business Use Case Models, and Business Processing.
• Thoroughly used SQL, Oracle SQLplus, and TOAD for executing complex database queries. Expertise in developing PL/SQL scripts to automate database operations
• In depth Knowledge of QA Tools like Bugzilla, Remedy, QTP, HP Quality Center/ALM, and Selenium.
• Expertise in using MS Project, MS Office Suite, Excel, and version management tools such as Clearcase, SVN, and Git.
• Hands on experience of Web development using JavaScript, HTML/CSS, XML.
• Skilled in implementing Business Rules into Business Process Flow using a variety of Use Cases, Flow Charts, sequence diagrams, Data Flow Diagrams and Entity Relationship Diagrams.
• Experience in creating high level and low level design for product development teams.
• Expertise in working with various technical and non-technical stakeholders such as Technical architect, Human resource, Marketing manager, Sales, and Technical Support.
• Experience in defining use cases, UAT, test plan, and release plan in collaboration with Test Program managers.
• Experience in creating Test Strategies along with Test leads and presented them in front of various project groups to get their approval regarding product quality assurance.
• Extensive experience in reviewing and understanding business and testing requirements and writing detailed manual Test Plans, Test Cases, Test Scripts and Expected Results using Quality Center/HP ALM according to the requirement
• Expertise in creating complex SQL Queries using joins, sub-queries, parallel queries, and DB Link also extensively used SQL queries for data validation and checking data integrity.
• Expertise in converting manual steps to automated procedures using Python. Perl, Shell scripting to save testing time and increase product efficiency.

TECHNICAL SKILLS

Programming: C, C++, Java, Java Script, JQuery, HTML, XML, Scripting (Shell, Perl, Python, and Awk), .Net

Testing Tools: Bugzilla, Remedy, QTP, HP Quality Center/ALM, Selenium

Databases: Oracle SQLPLUS, SQL Server, Toad

Documenting Software: Microsoft Office Suite, Excel, MS Project, Microsoft Visio, UML

Operating System: UNIX, Linux, HP-UX, Windows, Solaris

Version Management: Clearcase, SVN, Git

Project Model: Agile, Scrum, Waterfall

Analysis Tools: SAS, MS Excel, Tableau, Data Modeling tools, UML

PROFESSIONAL EXPERIENCE

Confidential, Richardson, TX

Lead Business Analyst/Consultant

Responsibilities:

• Managed end to end release of Web, Mobile, and IVR modules.
• Defined Test/Automation development planning, effort estimation, and Onsite/Offshore communication procedures.
• Intensively working in Web Services execution, SOA (SAOP Architecture) modifications, and API module analysis.
• Executing/Manging End to End order management system through Web.
• Coordinate system test and defect management.
• Focal point for all off site activities including UAT, Performance Test, New Product Features, and Release planning.
• Leading Integration activities involving SOA WebSphere testing, Mobile Financial solutions.
• Debugging/Testing Web API call using SOAP UI integrated with Confidential WebSphere ( Confidential BPM).
• Managing multiple stakeholders, which includes internal teams, senior management, customer, external teams, and third party vendors in a service based environment.
• Efficient in creating BPDs/BRDs for new and enhanced features.
• Excellent understanding of SOAP and REST communication technologies.
• Designed CRM UAT Criterion with the collaboration of BA’s. External Teams, which includes areas related to CRM regular activities/scheduling, Door, Dealer, Owner, Channel, BO Reports, Dealer Compensation, Notifications etc.
• Gathers information from multiple sources and independently sorts medium to high complexity business issues to recommend appropriate direction.
• Develops and/or executes test scripts against requirements. (Tool: Selenium Web Driver).
• Provides and/or consolidate input to scoping and impact analysis for future deliverables to Management.
• Daily presentation to customers, facilitate meetings, and Demo of new Automation developments.
• Designed Business processes flow according to business requirements using UML and Visio.
• Coordinating with Automation team distributed in various geographic locations.
• Communicating daily status/Highlight reports to senior management about the project health.
• Defined risk within the scope of the project and submitting them to management for review.
• Conducting brain storming sessions within the team to resolve bottlenecks, understand gaps and create better strategies.
• Participating new features reviews, Proof of Concept sessions, and customer meeting to understand new design and ecommerce business strategies.
• Presenting project planning and design to internal management and external customer and in corporate review comments.
• Ability to resolve conflicts/issues using different tactics for prior to escalation.
• Provides technical leadership and responsibility for technical excellence on all projects/initiatives.
• Working on Database Validations. XML, Business Process modelling, Design specifications, UML Models, Visio, including flow and sequence diagram.
• Knowledge of HTML, CSS, Usability, UX, and Information Architecture, JQuery, Java Script.
• Collaborating with external Dev teams to execute design review sessions.
• Reviewed training documents and improved them according to new business objectives.
• Analysed the Business Requirement to come up with prompt business solutions.
• Review work packages and supervise offshore resources involved in Development, Automation, GUI testing, User Acceptance testing, Functional Testing, Integration Testing, System Testing, Regression Testing.
• Reviewed automation development framework and work closely to resolve the bottlenecks with respect to process, test data, and resources.
• Management of Product Backlog and Requirement specification documents.
• Participate in defining budget and Service level agreements (SLA).
• Intensive experience in using Quality Center (QC/HP ALM), and Oracle SQL Developer/Server, LDAP, MS word and MS Visio.
• Strong in Analysing Business specs Requirements & Develop Comprehensive Test Spec.
• Prepare small environments from scratch by collaborating with Database, Infra, and API team to meet organizations testing expectations.
• Good Knowledge of Process designer with respect debugging and BPD Creation.
• Executing Defect management using Remedy, HP Quality Center, and Webtracks.
• Reviewing UAT criterion for various product features and providing feedback to functional team.
• Conducted technical discussion and presented technical presentations within the team and external customers.
• Executed root cause analysis to resolve the problem from the scratch.
• Coordinated external Teams/Projects to help in executing project activities.
• Created project documents useful for the regular job activities.
• Coordinate with different Agile Teams for Successful Production Deployment

Confidential, Richardson, TX

Sr. Business Analyst

Responsibilities:

• Gathered the requirement from testing teams and individual groups and providing the solutions to testing team with the collaboration of Development, Infra, and Database Teams.
• Analysed the Business Requirement to come up with prompt business solutions.
• Prepare small environments from scratch by collaborating with Database, Infra, and API team to meet organizations testing expectations.
• Refresh the Data in database in every 3 weeks to map the data in small QA environments according to production.
• Managing the message queue configuration for inter process communication of connected modules and validate connectivity of them.
• Hands on experience on various project specific/generic tools such as TOAD, Ban Copy, and AMC etc.
• Improved existing processes by re-engineering the product and saved 10-15 man hours of work per week.
• Organized meetings and collaborated with different teams to resolve Product defects.
• Analyzed change management process within the scope of the project to identify the right scenarios of change.
• Resolved product issues related to various functionalities of BSS such as Revenue Assurance, Billing Solutions, Usage Processing, new customer activation, port in and port out subscriber management.
• Executing Defect management using Remedy, HP Quality Center, and Webtracks.
• Reviewing UAT criterion for various product features.
• Developed automated modules using Shell, Perl, and PL/SQL scripting languages and reduce manual execution.
• Coordinated with Product support team in recreating the issue and submitting the ECRs.
• Conducted technical discussion and presented technical presentations within the team.
• Executed root cause analysis to resolve the problem from the scratch.
• Coordinated external Teams/Projects to help in executing project activities.
• Created project documents useful for the regular job activities.
• Coordinate with different Agile Teams for Successful Production Deployment

Confidential, Houston, TX

Delivery Module Lead/Senior Business Analyst

Responsibilities:

• Conducted requirement gathering sessions with external product group, Software architects, and technical marketing team.
• Designed automated module for printer networking I/O operations to reduce 40% testing time. Used UML and Visio for design.
• Implemented python, and shell scripting module to automate the manual test cases.
• Conducted client presentation of developed modules.
• Resolved product quality issues of global teams (India & China), and created design of 5 Product modules related to Network Operations.
• Coordinated Customer and Technical Marketing as well as Product Assurance Teams for efficient product testing before release. Explained various product features to Customer.
• Developed application HPSUM to manage HP server (ISS and BCS) such as ProLiant, Virtual connect, Blades etc.
• Defined User Interface of HPSUM application after analysing Human Factors and user scenarios with Architects. Applied HTML, CSS, and JavaScript concepts for the Application development.
• Consulted & Collaborated with Program Managers and Software Architects to define test automation strategies for new product features.
• Assisted Product Owner Confidential UAT’s for all the User Stories
• Consulted & Collaborated with Program Managers and Software Architects to define test automation strategies for new product features.
• Managed a team of 6 people in Offshore and executed client management responsibilities.
• Utilized HP Quality Center/ALM, Quix tools for test/defect management activities.
• Conducted client meetings to understand project requirement and helped finding the right skilled resources to execute the project.
• Managed a team of 6 people in Offshore and executed client management responsibilities.
• Contributing in build and release activities. Resolved merge conflicts, and provided builds to QA to test the product. Used GIT, SVN, Clearcase tools in this context.
• Coordinate with different Agile Teams for Successful Production Deployment/Release.

Confidential

System Engineer

Responsibilities:

• Owned complete product module from requirement gathering to client path release.
• Collected Business Requirements of a startup client in Bristol, UK.
• Implemented end to end solution for the product features using C++, Java, Shell, Perl scripting and defined scope of integrated testing.
• Modified 3 Tier architecture which included GUI, Application, and Directory structured data base. Established communication using SNMP protocol between the modules.
• Assisted testing team to create manual test cases for regression, and integrated testing.
• Interacted customer directly and resoled their product related queries.
• Created path in using Solaris packaging, and Linux rpm for the client release.
• Developed C module to create a test suite to test the performance and boundaries of MNP and EIR feature of the product.
• Created Business requirement specifications and various other technical documents for project internal training purposes.
• Developed automated modules to test product specific features efficiently.

Confidential

Business System Analyst

Responsibilities:

• Provided customized solutions to the clients in the area Telecom BSS, which includes - revenue assurance, cost management, and fraud management using Advanced Technologies.
• Defined user stories, product roadmap, product backlog, and UAT criterion along with Product Lead, BA and Architects.
• Developed rater binaries using C++, shell. Awk scripting in Linux/Solaris environments. Used advance C++ concepts such as Celucine, Boost to develop the module.
• Maintain the stories and tasks for iteration. Also participated in updating the tasks time and story pointing session.
• Logged the worked done during daily hurdle/ Stand up sessions.
• Regularly maintained and updated the Story and Tasks board. Also maintained the same update in master document.
• Collaborate with NBIT to resolve complex compiling issues during the development.
• Assisted Testing Team to write and run the Test Cases.
• Attended all of the change requirement sessions.