SUMMARY

• Around 7 years of IT experience in Business Analysis specializing in Banking and Insurance domains that can be delivered through e - commerce.
• Have an aptitude to work independently and in teams to meet business deliverables with a result oriented approach.
• Extensive experience in Business process analysis/modeling, Requirement Gathering, Business Process Flows, creating Software Requirement Specifications including High level and Detailed Design Documents and in a variety of Software methodologies and tools.
• Competent in building strong, sustainable relationship with clients (internal and external individuals)
• Expertise in understanding the business processes, business functionality, requirements and in translating them to Software Requirement Specifications (SRS), developing functional specifications for business process refinement and automation and creating scope documents.
• Extensive experience with process modeling using Unified Modeling Language (UML), developed Use Case diagrams, Class diagrams, Sequence diagrams and Activity diagrams using Rational Rose and MS-Visio.
• Expertise in managing requirements from project inception through release planning, creating and designing documents like: Vision, Scope, Requirement specification, Functional Specification, As-Is process, To-Be process, Risk analysis, GAP analysis, Process Modeling, Business Rule document, Traceability Matrix and Change Request.
• Good knowledge of BPM (Business Process Modeling) using BPMN and Business Process Re-Engineering (BPR) with experience in pre-project enterprise analysis techniques like SWOT analysis.
• Developed Use Case scenarios, elicited, analyzed functional, non-functional requirements, Business Requirement Document and Functional Design Specification.
• Strong facilitation skills and experience in leading JAD sessions, storyboarding, requirements workshop, structured walk-through and interviews
• Excellent knowledge of industry standard methodologies like Software Development Life Cycle (SDLC), Agile, Waterfall, Project Life Cycle and Rational Unified Process (RUP).
• Developing test scenarios for Use Cases, Prototypes, configuring business rules and maintaining traceability matrix to ensure complete testing coverage of the requirements.
• Proficiency in Rational suite tools like Rational Rose, Rational Clear Case and Rational Clear Quest and Mercury tools like Quality Center, QTP and Test Manager.
• Actively involved in conducting Gap Analysis and experience in facilitating project meetings, reviews and walkthroughs.
• Experience in conducting Risk Analysis and User Acceptance Testing (UAT).
• Refined business processes, issues, and data challenges and gathered information to document the business / technical requirements (understand business requests, identify solutions and translate the business needs to a functional specification that is turned over to development).
• Managed scope, schedules, project documentation, resources and tasks using MS-Project.
• Developing test cases, test scripts and resolving UAT issues with QA and Development team.
• Natural leader with thorough experience in resource management, hiring, status reporting, and Six Sigma quality processes.
• Good knowledge in Rapid Application Development (RAD) sessions to converge early towards a design that is acceptable to the customer, feasible for the developers and limit a project’s exposure to change.
• In Depth understanding of the AS-IS and TO-BE business processes and experience in converting these requirements into technical specifications for preparing test plans.
• Worked with the development and design teams in creating Screen Mockups and Wireframes.
• Worked with the business team to collect the business requirements, security and service level requirements (SLA).
• Worked with the management and project teams to streamline processes, focus on strategic goals, effort estimation and billing.
• Recognized for negotiation, hands on skills, creative thinking, leading and mentoring project team on project standards, priority management and ability to simultaneously manage multiple projects.
• Energetic self-starter leader with excellent influencing, conflict resolution and negotiation skills.
• Coordinated with the Project Manager and the Project leads in the assessment of the Risks and issues involved in the on-going engagements and following up with the Quality team and the concerned business leaders for taking the precautionary measures to overcome the risk.
• Successfully completed diverse projects and demonstrated ability to work under extreme pressure situations and to meet deadlines.
• Excellent interpersonal skills, effective written & oral communication, and presentation skills.
• Extensive experience working with business users as well as senior management. Proven ability to work in team-environment as well as independently.

TECHNICAL SKILLS

Methodologies: Rational Unified Process(RUP), SDLC, Agile, Waterfall

Software Development Tools: UML, BPMN

Project Management Tools: Microsoft Project

Change Management Tools: Rational Clear Case, Rational Clear Quest

Requirements Management Tool: Rational Requisite Pro

Business Modeling Tools: Rational Rose, Microsoft Visio, Microsoft Office (Word, Excel, PowerPoint)

Automation Tools: Quality Center, QTP, Test Manager

Databases: SQL, Sybase, Oracle, DB2

Languages: C, C++

Operating Systems: WINDOWS-95/98/2000/XP/NT/2003 Server, MS-DOS

PROFESSIONAL EXPERIENCE

Confidential, Warren, NJ

Senior Business Analyst

Responsibilities:

• Assessed the status of the organization to determine the scope of the application, determined performance metrics, gathered high level and low level requirements, trained end-users, worked on trouble shooting issues and prepared the production support teams so that they would eventually take over support for the new application.
• Defined and tested business rules and policies. Analyzed business requirements and segregated them into high level and low level Use Cases, Activity diagrams defining the Data Process Models as part of Requirement Gathering process.
• Using wireframes as a tool determined the structure and content of the application. Designed user interfaces using screen mockups.
• Facilitated and managed meetings and JAD sessions with a committee of SME and project members on the risks involved in banks like the Credit Risk, Operation Risk, and Market Risks and analyzed the Basel Accord to restructure the approach to risk and regulation in banks.
• Provided retail clients with mutual fund products as part of Asset Management.
• Identified assets with fewer risks and worked on risks associated with different investment products like securities, derivatives and fixed-income securities like government bonds.
• Utilized customized Rational Unified Process (RUP) to configure and develop processes, standards, procedures and developed iteration and release plan working closely with the team.
• Gathered and analyzed the requirements and converted them into User Requirement Specifications and Functional Requirement Specifications so that the designers and developers could easily understand the requirements.
• Designed business models that served to identify requirements and to communicate information between the teams. Derived Business Requirements Document (BRD), Technical Specifications Document based on User Requirements.
• Had to understand and articulate business requirements from user interviews and then convert user requirements into technical specifications.
• Facilitated interactions the development team to coordinate the system changes for weekly builds.
• Performed GAP analysis of AS IS and TO BE systems and modeled them for better understanding of the business process.
• Followed Six Sigma continuous improvement methodology for successful completion of the project.
• Used Rational Requisite Pro for managing the Requirement Analysis effort. Used Rational Rose to carry out the Business Use Case Modeling.
• Created various types of UML Diagrams like Use Case Diagram, Activity Diagram, Class Diagram and Sequence Diagram to model the business use cases, business activities, business entities and business workflow and the interaction between them.
• Searched for data discrepancies and escalated the same to other team members where necessary.
• Conducted meetings with users and other stakeholders to elicit, organize and document the requirements.
• Worked with business units to ensure organizational and team effectiveness and to help manage change initiatives.
• Established UAT success criteria, used traceability matrix to allocate requirements in test cases.
• Tracked project defects in HP Quality Center and prioritized enhancement and change requests.
• Maintained project status metrics on project dashboard and aligned critical path components with PM.
• Worked with QA team to ensure appropriate system testing. Drafted test strategies, test plans and test cases for the application as a part of UAT.
• Designed ad hoc reports using SQL and published on MS SharePoint based dashboards.

Confidential, VA

Business Analyst

Responsibilities:

• Involved in all stages of the project-requirements gathering, analysis, design, implementation and testing.
• Interviewed various people at various levels at customer site to understand the process flow, process requirements, business and business requirements.
• Provided guidance and clarity to the design and development teams, ensuring that the team understands what the client needs and wants.
• Designed and developed project document templates including requirements specifications and functional specifications.
• Derived Business Requirements Document (BRD), Technical Specifications Document based on User Requirements.
• Had to understand and articulate business requirements from user interviews and then convert user requirements into technical specifications.
• Used Waterfall Methodology to design project document templates.
• Created User manuals for Authorization system (ATH) and Card management system (CMS).
• Wrote SQL queries to retrieve data from the target database.
• Interacted with CMS (card management system) for pulling out customers debit card information like expiry, cash limit, POS limit, card holder's information and card status.
• Developed functional requirements, system design specifications, use cases, workflow diagrams, screen, and interface designs for the application.
• Developed and maintained Requirement traceability matrix and drafted test strategies, test plans and test cases for the application as a part of UAT.
• Closely worked with FDS (Fraud detection system) front end and back end system to identify the suspicious fraud activity on debit card or check card.
• Frequently updated the requirement and defect status as per the current status of the testing in Rational Clear Quest.
• Actively involved in walkthroughs and meetings with development team to discuss related issues.
• Performed a knowledge transfer to end-users and support staff.
• Experience in conducting Six Sigma Methodology to gain knowledge as to how to improve processes.
• Used Rational Clear Case to manage all the changes and change requests in the project.

Confidential, CT

Business Analyst

Responsibilities:

• Worked with all stakeholders and contributors to identify, prioritize & coordinate continuous process improvement activities.
• Developed and maintained theProjectSchedules, including Deliverables, Milestones and Resource Assignments.
• Provided regular status updates and escalated unresolved issues to Senior Procurement Personnel.
• Createdbusiness cases, strategies,communication plan, tracking & reporting variables.
• Utilized SDLC Methodology and concepts to design project document templates.
• Implemented/ Applied standard processes for scope/change management, risk management, issue management, quality assurance andprojectcommunications
• Coordinated action plan, meetings and analysisregarding topics, often including key business stakeholders and senior management
• Ensuredprojectclose effectively through production turnover, documentation of learning and provision of feedback onprojectresource performance
• Involved in project budgeting, project resource planning,project scheduling, risk analysisandmanagement.
• Actively participated in task planning, project status reporting, progress meeting coordination, project documentation
• Involved in procurement management, invoicing, project quality controlling and monitoring, as well as serving as a contact person for project stakeholders.
• Assessed the status of the organization to determine the scope of the application.
• Developed and designed Process flows, Business rules and business models.
• Defined business use cases and activity diagrams to represent different workflows and associations.
• Conducted acceptance tests to verify that requirements were reasonably met.
• Involved in creating Business Flow Diagrams, Dataflow diagrams, UML Activity diagrams, Sequence diagrams, and Use Case diagrams using MS VISIO.
• Performed GAP and Risk analysis of existing system and evaluated benefits of new system.
• Created documentation for training and Help Desk teams.
• Implemented and monitored Individual Development Plans focusing on total performance, including both quality and productivity.

Confidential, NJ

Business Analyst

Responsibilities:

• Gathered user and business requirements through open-ended discussions, brainstorming and prototyping. Assigned priorities to all of the requirements.
• Used Agile development process to deliver software throughout the SDLC life cycle absorbing changes and new requirements as the project proceeds.
• Designed and developed project document templates based on SDLC methodology.
• Facilitated JAD sessions with management, users and other stakeholders to define the project and to reduce the time frame required to complete deliverables.
• Prepared Business Requirement Document and then converted Business requirements into Functional Requirements Specification.
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.
• Analyzed business requirements and segregated them into Use Cases. Created Use case diagrams, Activity diagrams and Sequence Diagrams.
• Assisted the QA team in designing the test plan and test cases.
• Responsible for documenting Change Request from the Users and presenting it to the team.
• Co-ordinated and organized several meetings with technology and business teams and published minutes of meeting.
• Prepared test data for positive and negative testing.

Confidential

Business Analyst

Responsibilities:

• Conducted detailed and comprehensive business analysis by working with the client IT staff and end-users, in order to identify system and operational requirements and improvements.
• Analyzed and documented Business requirements and detail design of the software for full understanding of the business.
• Created and translated Business Requirement Document in to Functional Specifications. Closely coordinated with both Business Users and developers for arriving at a mutually acceptable solution.
• Used Rational Requisite Pro for managing the requirements. Designed and Developed business process models, Use Cases, Activity Diagrams, Sequence Diagrams using UML and BPMN in MS Visio.
• Conducted GAP analysis to identify customer channel usage trends and interactions focusing on likelihood to buy, recommend product and reduce customer attrition.
• Conducted conference calls with SME to gather information and meetings with development teams to discuss related issues.
• Developed and maintained Requirement traceability matrix.
• Reviewed test plans, test cases for testing the project
• Frequently updated the requirement and defect status as per the current status of the testing in Rational ClearQuest.