OBJECTIVE

• 7+ years of IT experience out of which 3+ years of experience in Salesforce CRM Solution Consulting and Development, a dynamic professional with a proven track record in support and implementation projects, with a strong development background.

SUMMARY

• Worked in all stages of Software Development Life Cycle (SDLC), Systems Analysis, Design, Implementation, Development, Testing and Deployment.
• In - depth understanding of CRM business processes like Campaign management, Lead Management, Order Management, Account Management, Case Management, Knowledge Management, Reporting and Forecasting.
• Proficient in Configuration, Customization, Data Migration and Release Management.
• Experience in implementing various business scenarios using Standard Objects,Custom Objects, Fields and Relationships, Workflows, Assignment Rules, Validation Rules, Formula Fields
• Custom Settings, Custom Report Types, Page Layouts, Record Types, Roles, Profile Management and Security Management.
• Experience in developing various custom functionalities using Apex, Visualforce, Triggers and Batch Apex, SOQL, SOSL, Web services APIs, Service Cloud tool kit and AJAX tool kit.
• Gained a strong knowledge of synchronization, data modeling, data extraction, transformation, data loading, scheduling, monitoring, and reporting in a cloud-computing environment.
• Lead technical teams in designing, customizing and delivering custom solutions on Force.com, ensured that the best practices and coding standards are implemented across the projects.
• Strong skills in Testing and Debugging using Debug Logs, Unit Testing using Test Classes, Integration Testing, Functional Testing using Test Scripts
• Good understanding of technical trends, architectures, self-learner and motivated to stay on top of latest technology, new software’s and products.
• Strong experience in client interaction, good business acumen and ability to connect to the sales and service concepts of the business process to deliver quickly.
• Strong interpersonal skills and proven experience interacting with customers to develop solutions to their business needs by converting the business requirements to technical specifications and also implementing them.
• Excellent oral and written communication skills.
• Self-starter who maintains consistency and high standard of excellence.

TECHNICAL SKILLS

Salesforce Technologies: Sales Cloud, Service Cloud, Chatter, Force.com, Apex, Visualforce, Batch Apex, Workflows, Triggers, Web Services, SOAP, REST API

Programming Languages: Apex, Java, SQL, SOQL

Web Technologies: HTML, CSS, XML, Visualforce, Javascript

IDE's: Eclipse, Force.com

Deployment Tools: Change sets, Eclipse, Bit Bucket

Data Migration Tools: Data Loader, CLI Data Loader, Jitterbit Data Loader, Informatica

Web Services: SOAP, REST

Documentation Tools: MS Office, MS Visio Pro

PROFESSIONAL EXPERIENCE

Confidential, Herndon, VA

Salesforce Developer/Administrator

Responsibilities:

• Worked as SFDC Developer/Consultant for development projects as required and Acted as the liaison to resolve issues between business requirements, Business Process Model (BPM) and technical design limitations.
• Review and understand the business requirements as documented through Business Process Model (BPM), Use Cases Model and non-Functional Specifications. Worked with Business Analysts and end user to determine screen layouts for a new web application.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards, Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, VisualForce Pages to suit to the needs of the application.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Created search layouts to organize fields, custom links, related lists, and other components on record pages.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Supported the data migration activities for migrating the data from various business centers and business center users with the support of Saleforce.com.
• Worked with Mobile feature to access SFDC and chatter on mobile devices.
• Implemented approval processes to ensure proper authorization.
• Administrated and monitored the company’s Salesforce CRM application.

Confidential, Phoenix

Salesforce Developer/Administrator

Responsibilities:

• Implemented Salesforce to Salesforce and Partner Relationship management/communities.
• Supported Sales Directors, Area managers, Reps with ad-hoc questions and reporting requests.
• Collaborated with functional business teams (Sales & Marketing) to understand the business needs.
• Created web to case and email to case on self-service portal and email to case.
• Worked on Sharing Rules between and managed data security using Apex Classes.
• Worked on various SalesForce.com standard objects like Accounts, Contacts, Leads, Opportunities, Dashboards and Reports.
• Mapped profiles and roles to users as per the organizational requirements.
• Assisted in deployment from sandbox to production.
• Synced Outlook with SalesForce using outlook configuration feature.
• Designed workflow rules, validation rules, assignment rules, email alerts and templates.
• Implemented approval processes to ensure proper authorization.
• Created page layouts, search layouts, record types to organize fields, custom links, related lists, and other components on standard detail pages.
• Collaborate with end-users to create and maintain training materials.

Confidential, Minneapolis

Salesforce Developer and Administrator

Responsibilities:

• Collected Business requirements from Business owners for applications that are owned and need to be bundled and documented them in functional specification.
• Configured different page layouts and customized field level security of fields for different objects.
• Created page layouts, search layouts to organize fields, custom links, custom buttons, related lists, and other components on record pages.
• Performed the administrator role by creating roles, profiles and configured the permissions based on the organizational hierarchy requirements.
• Created reports and dashboards for different objects based on the user requirements.
• Performed the activities like insert, update and delete and export using apex data loader.
• Created Apex triggers, and Apex classes based on the complexity of the requirements.
• Worked on workflows, formula fields, and validation rules.
• Developed custom user interface using Visualforce pages.
• Worked on different relationships between the objects like lookup and master detail relationships.
• Created junction objects and established many to many relationships.
• Created workflow tasks, time based alerts, and email notifications with approval process to ensure proper authorization.
• Provided help with testing, documenting and developing training materials and also assisted users with Reporting needs.
• Used Data Loader for insert, update and bulk import or export of data from Salesforce.com SObjects, used it to read, extract, and load data from comma separated values (CSV) files.
• Maintaining test coverage for all the classes and triggers and supporting deployment activities

ENVIRONMENT: S: APEX, Force.com IDE, Workflows and Approvals, Data Loader, Eclipse Force.

Confidential, Minneapolis

Mainframe Lead and Salesforce Administrator

Responsibilities:

• Involved in monitoring mainframe batches programs and involved in resolving as well as finding Root Cause for any kind of production issues within SLA.
• Met regularly with interdepartmental work group to monitor and evaluate products
• Coordinated with different teams to ensure the integration between Salesforce, Informatica and implemented relationship field for proper data loading into Salesforce
• Designed custom objects, tabs, records, and views within SFDC to support new workflow processes.
• Used different Apex Data Manipulation Language to insert, Update, Delete and restore data from Database.
• Designed workflow rules, validation rules, assignment rules, email alerts and templates
• Worked on various SalesForce.com standard objects like Leads, Accounts, Contacts, Leads, Opportunities, Products, Price Books, Dashboards, Reports and Forecasting.
• Configured profiles and roles to users as per the organization hierarchy.
• After using sandbox for testing and configuration, assisted in migration to the full production.

ENVIRONMENT: S: APEX, Force.com IDE, Workflows and Approvals, Data Loader, Eclipse Force, Mainframes, JCL, DB2,JHS, SPUFI, JOBTRAC, NDMVR, File-Aid.

Confidential

Mainframe Developer

Responsibilities:

• Worked as a mainframe Cobol developer.
• Involved in various expansion projects, development projects and conversion projects
• Interact with client, understand the business need and implement changes in program as requested through change request according to the need of business logic.
• Responsible for overall day-to-day management of the project to ensure that project objectives are achieved within time/cost/quality constraints
• Analysis of existing programs and applying the performance improvement measures to the system
• Coding and Unit Testing
• Preparation of test cases and test data Creation and maintenance of documentation
• System documentation

ENVIRONMENT: S: Cobol, WFL, Workbench, TADS, COMS and CANDE