SUMMARY

• Over 7 Years of IT experience with around 4 years experience in the Salesforce.com CRM Platform as an Administrator and Developer in Salesforce.com
• Extensive experience in SFDC implementation and customization and in - depth understanding of SFDC CRM business processes.
• Skilled in working on Force.com platform, Apex coding, Visual force pages, Triggers, Components, JavaScript Remoting, E-mail services, Sites, Tabs, Custom Objects
• Experience working with Force.com IDE and SFDC sandbox environments, Object relationships, Security model, Custom settings, reports and dashboards, validation rules workflow and workflow rules, approval process, email alerts and Field sets.
• Expert in Salesforce administrative tasks; created profiles, roles, users, page layouts, e-mail services, reports and dashboards
• Experience in identifying fields that need indexing.
• Integration experience on salesforce.com using SOAP and REST API.
• Extensive experience in data migration and integration using Data Loader.
• Proficient in working with Apex Scheduling, Batch processes and using future methods.
• Implemented sales force custom objects, custom fields, role based page layouts, custom tabs, custom reports and junction objects as per user requirement.
• Experience working with Force.com IDE for development and deployment.
• Performed Integration of SFDC with external Web Service API.
• Experienced in maintaining and writing bulk and non-recursive triggers.
• Proficient in security and sharing rules at object, field, and record level for different users at different levels of organization.
• Experience in writing optimized SOQL and SOSL queries.
• Expertise in developing .Net based applications using CSS, Java-scripting, HTML and XML.
• Excellent communication and inter-personal skills, technical documentation and reporting skills, accustomed to working in both large and small team environments.

TECHNICAL SKILLS

SFDC: Apex, VisualForce, WSDL, SOAP and REST Integrations, Data Loader

Database: SQL server 2008.

Languages: SQL, C#, Asp.Net

Web Tools: HTML5, jQuery, Java Scripting, CSS, Dreamweaver, XML

Development Tools: Eclipse, Force.com IDE, Apex Data Loader, and Apex Explorer.

PROFESSIONAL EXPERIENCE

Confidential, Columbus OH

Salesforce.Com Administrator/Developer

Responsibilities:

• Involved in Salesforce.com implementation at Confidential .
• Developed Batch Apex to build an archiving solution that ran on a nightly basis, looking for records past a certain date and added them to the archive.
• Developed Anonymous Scripts that could be compiled and executed using Developer Console.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects, Visual force pages.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Worked on automation of populating public groups.
• Worked with Organization Wide Defaults, Role Hierarchies, Sharing Rules and Manual Sharing to implement Record-based sharing.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Used Visualforce in development mode to change the behavior and appearance of Visualforce components.
• Involved in setting up and integrating AppExchange applications
• Developed Apex triggers.
• Worked with Apex Scheduler to invoke Apex classes at regular intervals.
• Use of static variable in the Apex classes for avoiding Recursive triggers.
• Created and Modified page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages
• Used Picklists, Dependent Picklists, and Record Types to enforce data quality.
• Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.
• Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits.

Environment: Apex, Visual Force, SOQL, HTML, CSS, XML, and JavaScript

Confidential, Columbus OH

Salesforce.Com Developer

Responsibilities:

• Performed the role of a Developer.
• Interacted with business team members to gather the requirements and documented the requirements.
• Worked on Salesforce.com application to setup activities and customized it to match the functional needs of the organization.
• Used Force.com platform for developing feature-rich and user-friendly VisualForce pages for enhancing SFDC UI.
• Worked on enhancing the existing VF pages to add new functionality.
• Developed various Custom Objects, validation rules on the objects and tabs, Components and Custom links.
• Written SOQL queries to fetch data from Salesforce Schema.
• Developed Bulk friendly Triggers.
• Integrated Salesforce with MySQL Database
• Designed and developed applications on the Force.com platform using the Apex programming language for controller extensions, apex based triggers and, validation rules.
• Experienced in Developing and Administrating projects on Salesforce platform.
• Data Load for SFDC Standard objects, Custom objects
• Worked on trigger development (recursive triggers).
• Created various reports (summary reports, matrix reports, pie charts, dashboards) and setup report folders to authenticate users based on their profiles (permissions).
• Extensive experience over creating workflows, approval processes, validation rules and sharing & security rules.
• Worked and Coordinated with Offshore client with the requirements.
• Created user Roles and Profiles, security controls and shared settings.
• Implemented field level security, profiles setup.
• Testing the Apex controller code-using debug logs.

Environment: Apex, Visual Force, Force.Com IDE, HTML, Java Script, CSS, XML, SOQL, SQL Server Management Studio

Confidential, Minneapolis MN

Salesforce.com Administrator/Developer

Responsibilities:

• Involved in identifying, planning and implementing new SFDC features and functions (new screens, workflow, Force.com objects and reports, apex code) to meet business requirements.
• Interacted with various business team members to gather the requirements and documented the Business and Software Requirements.
• Designed Visual Force pages for UI.
• Designed and Developed Apex classes, custom controllers and extensions.
• Created Custom Objects, Tabs and Page Layouts as per the requirement.
• Worked on various SFDC standard objects like Accounts, Contacts, Cases, Opportunities, Reports and Dashboards.
• Implemented Reports on Pipeline, Opportunity created, Leads to Opportunity conversion, Views of Sales Cycle, cases generated.
• Deployed the APEX code from the development to production sandbox.
• Used analytic snapshots for bi-weekly reports.
• Designed Workflows, validation rules, assignment rules, Approval Process.
• Implemented web based case management automation - Web to Case
• Implemented Email-to-Case using XML.
• Designed various HTML Email templates for Auto-Response to customers.
• Assigning profiles and roles to users as per the organizational requirements.

Environment: Apex, Visual Force, Force.Com IDE, HTML, Java Script, CSS, XML, SOQL

Confidential

Salesforce.Com Developer

Responsibilities:

• Used Force.com platform for developing feature rich and user-friendly pages for enhancing Salesforce UI.
• Developed VisualForce pages to change the entire look and feel, tabs and views of the Salesforce.com UI in accordance with the company requirements.
• Created new custom objects, assigned fields, designed page layouts, custom tabs, components, custom reports
• Wrote triggers to process incoming service e-mail requests from customers to automatically create new case records
• Defined Assignment rules to enable proper routing of cases to the case team members.
• Created various Reports (summary reports, matrix reports, pie charts, and graphics) and Report Folders to assist Service managers to better utilize Sales force and configured various Reports and for different user profiles based on the need in the organization.
• Created Customized dashboards for the service representatives and case team members to keep track of the cases assigned to them and to share insight across the company.
• Created sliders, custom buttons, and auto-grow text areas and imported HTML editor into Visual Force pages.
• Extensively used the Firebug on the visual force pages to navigate thru the Visualforce Tags.
• Involved in working with CSS and Java Scripting while designing the Visual Force Pages.

Environment: Salesforce Enterprise Edition, Eclipse, Visual Force, Force.com Eclipse Plug-in, SalesForce.com Apex Data loader

Confidential

Salesforce.Com Developer

Responsibilities:

• Performed the roles of Salesforce.com Developer in the organization.
• Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs and Components to suit to the needs of the application.
• Implemented the requirements on Salesforce.com platform and used Force.com IDE Plug-in using Eclipse to develop Apex classes and Triggers
• Created multiple Approval processes using Workflows to approve, reject or edit Records.
• Worked on Building Dynamic Approval processes.
• Customized dashboards to track opportunities.
• Customized Reports to track usage for productivity and performance of business centers and their sales teams.
• Supported end users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Built VisualForce Pages, embedded JavaScript into VF pages.
• Visualforce/S-Control development.
• APEX/Trigger development.
• Built Batch Apex jobs, Scheduler Apex Jobs.
• Developed Triggers that were bulk friendly.
• Written SOQL queries to fetch the data from the salesforce schema.
• Importing and exporting large volumes of data
• Creating and managing complex workflow rules, data validation, and system triggers
• Implementing and managing various complex sales and business processes within one org.
• Managing multiple users set up, profiles, roles, and teams
• Deploying the APEX code from the development to production sandbox.
• Writing the Design document for the module implemented in salesforce.

Environment: Salesforce Enterprise Edition, Salesforce.com, Eclipse, Force.com Eclipse Plug-in, SalesForce.com sandbox data load, Security Control.

Confidential

Software Developer

Responsibilities:

• Involved in creating use case diagrams and specification documentation through customer.
• Used ASP.NET for the front-end to interact with business layer and data access layer.
• Coded data access layer using C# and ASP.NET.
• Involved in preparing customer requirements, user acceptance quality documents and troubleshooting.
• Wrote complex SQL queries including inline queries and sub queries for faster data retrieval from multiple tables
• Worked with JavaScript client code for validating input data.
• Developed CSS classes to GUI web page controls and forms.
• Used Visual source safe (VSS) for version controlling

Environment: .Net Framework 3.0, Asp.Net, SQL server 2008, HTML, CSS, JavaScript