SUMMARY

• Having 7+ Years of IT experience in which Five plus years of working experience in the Salesforce.com CRM Platform as Developer, Administrator and Two years of experience with Java, J2EE technologies and proven SDLC process.
• Worked closely with business users for requirements gathering and business analysis.
• Exposure to all stages of Software Development Life Cycle (SDLC), Software Testing Life Cycle (STLC) and Knowledge on quality process.
• Experience in SFDC development using Apex Classes, Controllers and Triggers, Visualforce, Force.com IDE, Migration Tool, Web Services.
• Experienced in Force.com API and Salesforce.com S - Controls.
• Proficiency in SFDC Administrative tasks like creating Profiles, Permission Sets, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Sharing & security rules.
• Worked on the designing of custom objects, custom fields, custom links, validation rules, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, and various other components as per the client and application requirements.
• Strong experience in building Reports & Dashboards components for various business users for Opportunity pipeline, Forecast and custom report types.
• Implemented Salesforce.com Web-to-Lead, Email-to-Case to capture leads from website and creating Cases when an email is sent to a particular definite email.
• Good experience with application migration/deploying, salesforce components across various components using Fore.com Ant migration tool, Force.com IDE and Changesets.
• Used Eclipse with force.com plug-ins, Force.com IDE for developing salesforce application and salesforce outlook connector tool for connection salesforce with outlook.
• Have sound knowledge in writing SOQL and SOSL queries using Force.com explorer, Eclipse salesforce.com schema and workbench and tuning SOQL queries in Apex classes.
• Working knowledge in implementing custom formulas, data Import and managing data.
• Provided customer with best practice solutions as related to Salesforce.com and CRM.
• Expertise in developing, deploying and integrating Salesforce.com CRM solutions.
• Used Force.com Enterprise, Partner Web services API for integrating external applications with salesforce.
• Written SOAP and RESTful apex web service classes and provided WSDL, Endpoint to the consumers for accessing salesforce.
• Strong experience with ETL activities like data migration, data cleansing using Data Loader, Excel Connector and Informatica tools.
• Proven knowledge with Salesforce appexchange package installation and upgrade.
• Expertise in developing applications using JDBC, JMS, JNDI and GUI frameworks such as Swing.
• Experience in using STRUTS to implement MVC frameworks.
• Experience working with databases such as Oracle, Microsoft SQL Server.
• Proficiency in Object Oriented Languages like C++, Java, JSP, Servlets and other Java technologies.
• Experience in web technologies like HTML, XML, CSS, JavaScript, SOAP.
• Strong analytical, de-bugging skills and documentation skills.
• Have excellent communication and strong interpersonal skills with the ability to interact with end-users, managers and technical personnel.
• Result oriented team player, self-motivated and quick learner of new concepts and technologies.

TECHNICAL SKILLS

SFDC: Apex, Visual Force, Force.com IDE, SOQL, SOSL, Triggers, Components, Controllers, Custom/ Standard Objects, Reports and Dashboards, Analytic Snapshots, Custom Objects, Web services.

SFDC Tools: Force.com IDE, Force.com Explorer, Eclipse Plug-in, Outlook Express, Data Loader, Excel Connector, RIVA, Chatter, App Exchange.

Java: Java/J2ee, JDBC, JSP, Servlets, Struts

Database: Oracle 10g/ 9i, SQL Server 2005/2008, My SQL, DB2

Programming Languages: SQL, PL/SQL, C, C++, Java, Apex, Visualforce

Web Technologies: HTML, CSS, Java Script, Dreamweaver and XML

Operating Systems: Windows 7/2000/NT/ XP, Sun Solaris, UNIX and MS-DOS

Servers & Other Tools: Web logic, Websphere6, Tomcat/Apache2.2, MS Office Products (Word, Excel, PowerPoint)

PROFESSIONAL EXPERIENCE

Confidential - Woonsocket, RI

Sr. Sales force Developer/Administrator

Responsibilities:

• Interacted with business user’s for gathering requirements, analysis, design and development.
• Written Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
• Implemented salesforce InboundEmailHandler service to process incoming emails received to an email.
• Developed salesforce.com Apex REST web services, which are being consumed by various internal applications like Siebel and Java applications.
• Developed Cascading Style Sheets in Visualforce pages for rich user interface.
• Written front-end validation and component hiding/unhiding using Java Script and JQuery.
• Used PageBlock, PageBlockTable, Repeat, OutputPanel, Messages, ActionRegion, ActionSupport and ActionFunction visualforce components for developing visualforce pages.
• Written and optimized code to overcome governor limits.
• Customized various Salesforce.com Standard Objects Leads, Account, Contact, Opportunity, Activities and custom objects.
• Customized application business logic using declarative programming like Formula fields, Validation rules, Workflow rules, Approval process, Record Type, Picklist, Dependent Pick lists, List views.
• Established objects relationships between various objects using Master-Detail, Lookup, self and Junction objects.
• Performed admin activities like creating Users, Profiles, Roles, Field-level security and sharing rules.
• Created Visualforce tabs for custom reports, developed Workflow rules, Approval Processes and developed related actions like Tasks, Email alerts and Field updates.
• Developed Cast Iron orchestrations using Cast Iron studio for real-time integration of Salesforce with Siebel.
• Used cast Iron starter activities like HTTP receive, logical activities like if-then, for, while and endpoints like Siebel, Salesforce.
• Handled all Cast Iron exception in the orchestrations to a separate output log file.
• Generated both success and failure log files with the actual data for each orchestrations.
• Created email templates and customized inbound emails using email-to-case.
• Used Data Loader, ETL tools for migration and cleaning of data into salesforce.
• Developed complex Reports, Dashboards against Opportunity, History objects and other custom objects.
• Implemented appexhange packages like seismic, chatter compliance etc.
• Deployed salesforce components from sandbox to production using Force.com ant migration tool, ChangeSet and Eclipse.
• Implemented Communities in salesforce for the customers.
• Written apex unit test classes for code coverage of apex classes and triggers to promote code to production and implemented salesforce apex annotations like isTest, seeAllData etc.

Environment: Salesforce.com, Apex, Visualforce pages, Eclipse IDE, Import Wizard, XML, Controllers, Sharing Rules, Workflows, Approval Process, Email Updates, Web Services API, Data loader, HTML, CSS, JavaScript, JQuery, Salesforce Outlook Connector.

Confidential - Alpharetta, GA

Sr. Sales force Developer/Administrator

Responsibilities:

• Worked inagile methodologyProcessandSprint System, attended daily standup calls.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Involved in business requirement design meetings, prepared data model and technical design document with what components need to be developed like apex classes, visualforce pages, formula fields and validation rules etc.
• Involved in Salesforce.com administrative tasks like point and click and declaration actions like creating Objects, field, Users, Roles, Profiles; writing validation rules, formula fields, workflow rules, approval process based on requirements.
• Used Force.comMigration toolto make deployments to differentsandbox environments.
• Designed and Developed variousApex classes,Controller classesandApex Triggersfor various functional needs in the application.
• Customized various salesforce.com objects like Leads, Accounts, Opportunities, Cases, Reports and Dashboards.
• Created and configured workflow rules and approval process for sending email alerts, creating Tasks and Field updates for business process.
• Worked on differentIntegrationissues and worked on developing Visualforce Pages, Apex controller classes.
• Integrated theRESTWeb ServicesAPIfor extracting the data from external systems to display in the pages of salesforce.com.
• Worked onWeb servicesandXML parsingand mapping the XML string into the object entities.
• Worked on different portalslikeSelf Service Portal, Partner Portaland had good knowledgeonCustomer Portal.
• Responsible for data like configuringApex Data Loader, uploading data inCSV filesinto salesforce.com, checking for the correctness of the data.
• UsingApex Data Loader and Import Wizardfor migrating records to sources and loaded data into Call Center application and for cleaning of data.
• Developed Custom Report Types, Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and Lead generation statistics.
• UsedForce.com Eclipse IDEfor developingApex Pages,Controller ClassesandTriggersfor deploying the projects components into differentSandbox.
• Performed the Salesforce.com Developer and Administrative tasks in the organization.

Environment: Salesforce CRM, Apex Classes, Visualforce pages, CSS, HTML, Javascript, JQuery, Eclipse IDE, Force.com IDE, Force.com Explorer, Salesforce.com, S-Controls, Import Wizard, Sharing Rules, Workflows, Email Updates, Web Services API, Data Loader.

Confidential - Houston, TX

SFDC Analyst/Developer

Responsibilities:

• Performed the roles of Salesforce.com Developer and Admin in the organization.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Created Custom Objects and fields for transactional and contractual information.
• Worked onValidation Rules, WorkflowsandApproval Processes, Page Layouts, Sharing rules, Profiles, Creating Roles.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Designed and developedVisual Forcepages based on the business requirements.
• DefinedLookupandmaster-detailrelationships on the objects and createdjunction objectsto establish connectivity among objects.
• Worked on Web services and XML Parsing and mapping the XML string into the object entities.
• Integrated the Rest Web Services API for extracting the data from external systems to display in the pages of salesforce.com.
• Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
• Worked on different portals like Self Service Portal, Partner Portal and Customer Portal.
• Load/Manage the data using Apex Data Loader and excel Connector.
• Using Apex Data Loader and Import Wizard for migrating records to sources and loaded data into Call Center application and for cleaning of data.
• Implemented the requirements on Salesforce.com platform and Force.com IDE plug-in using Eclipse.

Environment: Eclipse IDE, Force.com IDE, Apex Class, Visualforce pages, JavaScript, Salesforce.com, S-Controls, Import Wizard, CSS, HTML, XML, Controllers, Sharing Rules, Workflows, Email Updates, Web Services API, Data Loader.

Confidential - Wilmington, DE

Salesforce Developer

Responsibilities:

• Configured users, roles, permissions and profiles as per business requirement.
• Customized page layouts for standard and custom objects.,
• Worked with various salesforce.com standard objects like Accounts, Contacts, Leads, Reports, Cases, Campaigns and Dashboards.
• Implemented field level security, profiles and audit trail setup.
• CreatedData Validation rules and Formulasas per business requirement.
• Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans.
• Created various reports such as summary reports, matrix reports, pie charts, dashboards and setup report folders to authenticate users based on their profiles (permissions).
• Developed Apex classes and Triggers.
• Provided the training to the internal business users to use the application and develop their own custom reports.

Environment: Salesforce, Apex, Visual force, Force.com IDE, Triggers, Workflows, Validations, SQL Server 2005, Windows Server 2003, Web services, SOSL, SOQL.

Confidential

Web Developer

Responsibilities:

• Designed and developed web pages using with HTML, CSS, JSP and JavaScript based on the W3C standards.
• Developed rich User Interface(UI) using CSS and JSP.
• Performed Client-side validations using JavaScript.
• Designed and Developed Database using SQL, PL/SQL queries for the application. Extensively used select, insert, update, delete, join and between queries while maintaining the database.
• Worked with Business User’s and gathering requirements from the Business Users and created requirement documentation.
• Used Web Developer, Firebug, and IE developer toolbar for debugging and browser compatibility
• Used JDBC for establishing connection with back-end database.
• Implemented My SQL Server database and JDBC drivers to access the data.
• Written proxy class for particular application, WSDL file to invoke Web Service (SOAP). And written java code to invoke particular web Service by making use of proxy class.
• Used JavaScript for client side validations. Also designed and prepared Unit test case usingJUnit and Log4jand removed the maximum bugs before passing on the application to the QA team.
• Apache Ant was used for building the application and completed testing by deploying the application on Web logic application server.
• Involved in JUnit testing & Integration testing of the components.
• Implemented Core business logic using Servlets.

Environment: Java, JSP, Servlets, JDBC, Html, CSS, Tomcat, XML, UML, Oracle, PL/SQL, JavaScript, Linux, Windows XP.