SUMMARY

• Business Analyst professional with over 10+ years of experience in business requirements modeling and development of Web Based, and Client/Server applications in diverse business domains of Insurance, and Healthcare, Investment and Banking Industry.
• Solid understanding of Software Development Life Cycle (SDLC) processes including requirements gathering, analysis and design, development tools and technologies, release and version control, contemporary testing methodologies and deployment management
• Experience in leading successful JAD session for performing gap analysis, deriving functional/non - functional requirements and document decisions on the future state of the systems and processes
• Supported functional and design enhancements of CRM UI Dashboard interaction with different systems.
• Experience working with various industry standards: Software Development Life Cycle (SDLC), Rational Unified Process (RUP), Agile Methodology, Capability Maturity Models (CMM), ISO 9001 Quality Management Systems and Six Sigma (DMAIC) Methodology
• In-depth understanding of Project Management Practices and Principles including Time Management, Budget Management, Resource Management, Risk Management and Change Management
• Experience in conducting GAP analysis, Impact analysis, SWOT analysis, Cost benefit analysis and ROI analysis
• Excellent analytical skills to understand the business process functionality and to translate them to System Requirement Specifications
• Experience in implementing Rational Unified Process Methodology using Rational tools
• Proven experience of working with Agile/Scrum Development methodology by implementing and delivering Business Processes in iterations
• Has good experience working on Kronos.
• Proven experience of working on PeopleSoft HRMS (HR, Payroll, Benefits, Time and Attendance, GL and AP) and PeopleSoft tools like (Application Designer, Oracle 10g, SQL, PL/SQL, SQR, Peoplecode, Workflow)
• Very well experienced using Microsoft Office Suite 2007/2010 - Word, Access and giving presentations using PowerPoint and handling complex data using Excel (Macros, VBA and Pivot Tables)
• Wide experience in sorting and comparing data using MS Access
• Experience working on Kronos Workforce Central v6.1
• Excellent understanding of Data Models and Information Architecture and sound skills in SQL.
• Worked closely with Java/J2EE based web applications and have good understanding of Java, J2EE, SOA (Service Oriented Architecture), XML technologies, Application Servers (WebSphere, TomCat and WebLogic).
• Excellent in designing business models using UML diagrams such as use case diagrams, class diagrams, activity diagrams, sequence diagrams and collaboration diagrams using Rational Rose and MS Visio.
• Successfully managed User Acceptance Testing (UAT)
• Excellent leadership, communication and presentation skills

TECHNICAL SKILLS

Methodologies: AGILE, RUP, UML, CMM, ISO

Project Management Tools: Microsoft Project, MS-Office, Excel, Power Point

Content Management Tools: Microsoft Sharepoint, Documentum

Document Design Tools: Rational SoDA, Rational Requisite Pro

Testing tools: Rational Suite, Test Director

Testing Tracking Tools: HP Quality Center

Business modeling tools: Microsoft Visio 2007, Rational Rose

Version control tools: PVCS, Rational Clear Case

RDBMS/DBMS: Oracle 9i, Access 2007, IBM DB2

PROFESSIONAL EXPERIENCE

Confidential, Dallas TX

Business Analyst

Responsibilities:

• Ability to work as a liaison with both the business and developers.
• Excellent object oriented analysis and design abilities. Experience using IBM Rational RequisitePro and HP Quality
• Center (ALM) in support of authoring System/Functional Requirements deliverables throughout the SDLC process.
• Completed design and creation of system test plans and test cases which support the test plans.
• Documented and worked hands on projects building SRD’s and BRD’s for the stakeholders, development and testing team. Convened and addressed meetings to get approvals from the above.
• Used and developed SQL development skills in support of testing and trouble-shooting custom solutions.
• Worked independently and work well as a team member.
• Facilitated/lead my own meetings, communicate status of project work.
• Extensive knowledge in the requirements development using PeopleSoft/PeopleTools v.8.52 which includes extensive knowledge in working with IB, Components, and PS Security.
• Knowledge of custom integration of Kronos v.6.1 and v.6.2 with PeopleSoft/PeopleTools v.8.52
• Used Agile methodology in the project
• Excellent verbal and written communication skills

Environment: MS Office, SQL Server, Agile, SCRUM, MS Project, MS Access, Rational Clear Quest, Rational Clear Case, Rational Requisite Pro, Rational Rose, UML, RUP, HR Systems - Hiring, payroll, performance, compensation, profile management, Internal Time entry System - Ptools -Kronos, Ptools Time and Labor, MS Excel, MS Word, MS Power Point, MS Visio.

Confidential, Atlanta, GA

Sr. Business Analyst/ Technical Writing

Responsibilities:

• Ensured that all Lines of Business specifications were consistent in form and function to the Diamond Base System.
• Created screen-mockups using iRise to review the requirements and provide feedback on the screen design. Also, used Microsoft Paint to create ad-hoc screen mock-up to review with the users.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOAD using UML and Business Process Modeling.
• Worked closely with GIS data and technologies as part of CRM Dashboard UI Interface.
• Custom tools upgrade client had created marketing, merchandising product tools to support their custom web application which needed to be re-architected to work with eCommerce suite
• Collaborated with the development team to enforce the implementation of requirements throughout the entire coding cycle and managed change request using Rational Clear Quest.
• Acted as a liaison between the development team, QA team and the Business team and resolved any conflicts due to change in requirements.
• Data transfers from text files and Access databases using BCP and DTS; Data mapping and transformations while loading data using VBScript
• Review requirements and understand technical recommendations and constraints, and develop comprehensive and accurate functional specifications; Data Mapping, and process flows.
• Worked on following applications Business Objects, Enterprise Architect, Toad, PlanView (project management), Microsoft Suite (Word, Excel, PowerPoint, Visio, Access, Project)
• Involved in mentoring specific projects in application of the new SDLC based on the Agile Unified Process, especially from the project management, requirements and architecture perspectives.
• Followed SDLC, which included requirements specifications, design, analysis and testing. Followed RUP methodology with Agile/Extreme Programming and using Rational Test Suite for various phases of RUP.
• Provided suggestions and ideas more from a strategic and long-term perspective.
• Created Requirements Specification Document that translated business requirements into Technical specification including business and validation logic for ease of understanding to the development team.
• Used MS-Visio for flow-charting, process model and architectural design of the application.
• Designed and developed project document templates based on SDLC methodology
• Analyzed and translated business requirements into system specifications utilizing UML and RUP methodology
• Involved in creating business processes and modeling diagrams using Rational Unified Process (RUP).
• Reviewed the Defects entered by the QA team and prioritized the defects and assigned them to the development team
• Prepared UAT Materials, including the UAT Process, UAT Test document that would include step-by step process for UAT as well as all the tests that would cover all requirements.
• Interacted with the users and logged any defects, enhancements from the UAT.

Environment: MS Office, SQL Server, Agile, SCRUM, MS Project, MS Access, Rational Clear Quest, Rational Clear Case, Rational Requisite Pro, Rational Rose, UML, RUP, MS Excel, MS Word, MS Power Point, MS Visio.

Confidential, Atlanta, GA

Business Analyst/ Technical Writing

Responsibilities:

• Facilitated JAD sessions and JAR sessions with the management groups, vendors, users and the IT Group for open and pending issues to develop specifications as part of requirement gathering and business sign off.
• Developed and supported functional requirements for design of the user-interface as part of Dental Migration of Insurance Plans project for Java based applications
• Supported functional and design enhancements of CRM UI Dashboard interaction with different systems.
• Analyzed requirements and used tagging and traceability features of IBM Rational Requisite Pro 7.1.2 in order to generate test scripts and conduct testing.
• Developed the requirements for BTI's implementation
• Worked closely on scope items with development and testing leads in order during various phases of SDLC.
• Conducted meetings to understand the workflow, their processes and assisted in gap analysis to derive requirements for existing systems enhancements.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOAD using UML and Business Process Modeling.
• Developed crosswalk data mapping documents for request-response XMLs coming from different systems
• Analyzed which new requirements needs to be considered for OIR (Office of Insurance Regulations) approvals
• Used both Agile/Scrum methodology as well as Waterfall methodology for the web application used by Agents and Underwriters for providing new sale Insurance plans and Renewals of a group/company.
• Designed flexible project foundation enabling rapid implementation of e-commerce website capabilities
• Prepared the Functional specifications, and tested the interfaces.
• Very well experienced using Microsoft Office Suite 2007/2010 - Word, Access and giving presentations using PowerPoint and handling complex data using Excel
• Created process models, data flow diagrams, AS IS diagrams and Activity diagrams using MS Visio 2007
• Synthesized User Interface and Business Process Requirements and translated it into the Business Requirement Document (BRD), to be used as input to the functional design specifications.
• Developed Use Case and Supplementary Specification as part of Systems Requirements documentation.
• Proficient skill in risk analysis, quality assurance plans, requirements documents, hardware/software specifications, Design Qualification (DQ), installation qualification (IQ), operational qualification (OQ), Process Qualification (PQ), Standard Operation Procedures (SOP), and final report writing.
• Worked closely with Java/J2EE based web applications and have good understanding of Java, J2EE, XML technologies, WebSphere Application Server, IBM Rational Tools for Development (RAD 7.0, ClearCase, ClearQuest, etc) and Quest Central for writing SQL queries.
• Used HP Quality Center (QC) for defect tracking and developing test cases.
• Assisted Project Manager with time-capacity and resource management using the Microsoft SharePoint 2010 management tool features
• Conducted Functional Walkthroughs as well as Quality Assurance (QA) and User Acceptance Testing (UAT) sessions
• Held team discussions to deliberate over various scenarios that could take place and impact the project

Environment: MS-Office Suite 2007 (Word, Excel, Access, PowerPoint), MS-Visio, UML, Rational Requisite Pro, Windows 2000/NT, Unix, SQL, VB, ASP, VB script, Java script, HTML, SQL server, Oracle and RUP.

Confidential, Chicago, IL

Systems Analyst

Responsibilities:

• Analysed User Requirement Document, System Requirement Document, Technical Requirement Specification and Functional Requirement Specification (FRS).
• Designed the architecture of (LMS) Lead Management System and the database structure for seamless client communications and rewards management using UML methodologies.
• Followed the UML based methods using Microsoft Visio to create: Use Cases Diagrams, Activity Diagrams, State Chart Diagrams, Sequence Diagrams and Collaboration Diagrams.
• Supported web design and user-interface layout for public and internal web based solutions.
• Implemented VoIP and IVR technology between corporate offices and converted contact centers.
• Review requirements and understand technical recommendations and constraints, and develop comprehensive and accurate functional specifications; Data Mapping, and process flows.
• Approved in Kronos are the employee’s certification that the information is a true and accurate record of hours worked, programs charged and leave used each day. By clicking the approve button on the Kronos Timecard Editor screen, the employee electronically signs the selected time records just as if he/she placed a personal signature on a paper copy of the time card.
• Very well experienced using Microsoft Office Suite 2007 - Word, Access and giving presentations using PowerPoint and handling complex data using Excel (Macros, VBA and Pivot Tables)
• Wide experience in sorting and comparing data using MS Access 2007
• Performed Data Analysis of existing data through SQL and experience with EDI & ETL.
• Captured requirements for IVR and Speechworks network infrastructure and designed origination to destination call flow matrices
• Involved in mentoring specific projects in application of the new SDLC based on the Agile Unified Process, especially from the project management, requirements and architecture perspectives.
• Used the guidelines and artifacts of the Rational Unified Process (RUP) to strategize the Implementation of RUP effort in different iterations and phases of the Software Development Life Cycle.
• Business process workflow diagrams using IBM business process modeler
• Conducted meetings to understand the workflow, their processes and assisted in gap analysis to derive requirements for existing systems enhancements.
• Creating process models, data flow diagrams, AS IS diagrams and Activity diagrams using Visio.
• Design components based on object-oriented design (Class, Sequence diagrams (UML, OOAD)) using Microsoft Visio.
• Expert in Kronos that is Time Reporting System used for submitting employe
• Developed several detail and summary reports including line and pie charts, trend analysis reports and sub-reports according to business requirements using SQL Server Reporting Services (SSRS).
• The front end was developed using standard java UI libraries, using the visual editor for developed MIDP compliant front ends.
• Migrated Data from MS Excel to SQL Server Reporting Service Using DTS and SQL loader utilities.
• Coordinated activities with project manager and various other teams using MS Project.
• Develop and maintain sales reporting using in MS Excel queries, SQL in Teradata, and MS Access.
• Facilitated JAR sessions in the elaboration phase in order to elicit Functional Requirements

Environment: Rational Enterprise Suite (Rose, RequisitePro, ClearCase, ClearQuest), XML, Visual Basic, SQL, SQL Server, Oracle, C#.Net, WebLogic Server, DOORS, HTML, Windows Forms, Web Forms, LoadRunner, WinRunner

Confidential, West Des Moines, IA

Jr. Business Analyst

Responsibilities:

• Work closely with the Business owners to gather their financial needs
• Organize information and develop business cases offering recommendations to clients
• Facilitate and gather requirements and create Use Cases by extensive requirement gathering sessions and JAD sessions
• Use the guidelines and artifacts of the Rational Unified Process (RUP) framework to strategize the implementation of Rational Unified Process efforts in different iterations and phases of the Software Development Life Cycle
• Work extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance testing (UAT)
• Proven experience of working on PeopleSoft HRMS (HR, Payroll, Benefits, Time and Attendance, GL and AP) and PeopleSoft tools like (Application Designer, Oracle 10g, SQL, PL/SQL, SQR, Peoplecode, Workflow)
• Work in SQL and Oracle environment dealing with extraction, analysis and processing of SQL Queries
• Create Use Case specifications, Business Flow diagrams, Activity/state diagram and Sequence diagram using Rational Rose, so the developers and other stakeholders can understand the business process according to their perspective with possible alternate scenarios
• Facilitate in the overall management of the projects including risk analysis and mitigation, status reports, client presentations, defining milestone deliverables and establishing critical success factors

Environment: Oracle, Rational Rose, RequisitePro, Rational Clear Case, Feasibility Analysis, Risk Analysis and Gap Analysis, RUP, UML, SQL, PeopleSoft HRMS (HR, Payroll, Benefits, Time and Attendance, GL and AP) and PeopleSoft tools like (Application Designer, Oracle 10g, PL/SQL, SQR, Peoplecode, Workflow), MS-Office, MS Project, MS Visio

Confidential, Dallas, TX

Jr. Business Analyst

Responsibilities:

• Did a cost saving analysis for the project
• Worked closely with business groups and applications development to identify and prioritize application fixes and improvements
• Managed day to day support of all user issues affecting use of CAM; identified people, technology and process issues and affected change management improvements to immediate issue
• Handle working on Kronos.
• Helped pioneer a team of 21 members in Dallas and Delhi for the maintenance & enhancement of a loss making Cards Analytical Model application for Confidential .
• The project was turned profitable by $2.4 million through a global delivery model.

Environment: MS-Office Suite 2007 (Word, Excel, Access, PowerPoint), MS-Visio, Kronos, UML, PL-SQL, Abi-Nitio, UDB, COGNOS

Confidential, Hauppauge NY

Test Engineer/Process Writer/ PM

Responsibilities:

• As a team lead assigned and designated tasks to all personnel from technician to engineer.
• Responsible for procurement of necessary material to reduce cost of a project.
• Coordinated activities regarding fabrication, operation, application, installation, and repair of all test equipments.
• Overlooked technical support to production team for release of new test programs/procedures.
• Researched all aspects of electrical/mechanical components including amplifiers, mixers, parts, etc.
• Coordinated activities regarding fabrication, operation, application, installation, and repair of all test equipment.
• Provided technical support to production team for release of new test programs/procedures.
• Performed some micro assembly of hybrid microwave amplifiers including component attachment, thermo-compression wire bonding, and parallel gap welding.
• Aligned and tested microwave low noise amplifiers to custom specifications. Testing included small signal gain, input/out return loss, noise figure, P1dB, saturated power, and IP3.
• Documented new amplifier designs using AutoCAD and prepared for production release.

Environment: MS-Office Suite 2007 (Word, Excel, Access, PowerPoint), MS-Visio, Kronos, UML, PL-SQL, Abi-Nitio, UDB, COGNOS