SUMMARY

• Having 5 years and 10 months of IT experience and worked extensively on Siebel applications in Banking Domain and Hi - tech Manufacturing Domain.
• Extensive experience in translating client’s business requirements into system requirements and finally driving the design and implementation of the software application.
• Having hands on experience inSiebel Tools Configuration, eScript, Workflows, EAI and Siebel Server Administration
• Profound work experience in configuring Siebel Applets, Views, Screens, Pick List, MVG, Links, Business Components and Business Objects.
• Experience in Enterprise Application Integration with external applications with sharp focus on configuring Integration Objects, writing Business Service, generating WSDL, and publishing web services using eclipse.
• Experience in implementing Single Sign On for Siebel Applications involving Site Minder policy server, iPlanet webserver and Siebel application server.
• Experience in installing Siebel gateway name server, Siebel web server extension and Siebel application servers.
• Experience in configuring Siebel server, Object Managers, enterprise and server profile parameters
• Proficient in maintenance activities like: deploying SRF & browser script, repository Import & Export process, starting and stopping Siebel applications.
• Have experience in UNIX commands and Shell Script to invoke EIM & Workflow tasks.
• Experienced in production support, QA Support and UAT support with strong adherence to SLA, Change Request development and deployment.
• Exposed to Java, HTML, SQL, VB, Solaris, Windows, Linux, Remedy, QC and Harvest.
• Experience in working in an entire software development life cycle from systems analysis, design, coding, testing, debugging, quality assurance and deployment
• Worked in Onshore-Offshore model and perform onsite tech lead role for the production support maintenance team based in offshore
• Have excellent interpersonal and communication skills, good documentation skills.
• Have an excellent analytical, programming and problem solving skills
• Have the ability to work in a fast paced environment, very good team player and capable of working independently.

TECHNICAL SKILLS

Siebel Technologies: Siebel Tools Configuration, eScript, Workflows, EAI and Siebel Server administration

Scripts: Basics of Java and VB Scipt

Programming Languages: C, C++, VB, Java (Certified Programmer in 1.4)

Application Servers: Basics of managing iPlanet 10.0 and Weblogic

GUI Tools/IDE & Others: Eclipse, JIRA, BMC Remedy, Quality Center - Service Center, Harvest

Database: Oracle 9i/10g, DB2

Operating Systems: Windows NT/2000/XP, MS-DOS, Linux and Solaris 10.0

PROFESSIONAL EXPERIENCE

Confidential, NYC, NY

Siebel Developer, Onsite Production Support and Offshore / Onsite Coordinator

Responsibilities:

• Developed UI objects - Screens, Views, Applets - standard, pick, MVG & popup
• Configured business layer objects - BO, BC, links, joins & MVL
• Configured data Layer Objects - creating custom columns & custom tables
• Built IO and business services for external application integration. Generated WSDL for IO and published the web services using Eclipse.
• Built contact import module - A utility with custom views to import contact records from tab delimited text files, stage the contact records for user validation and to promote the contacts to base table.
• Implemented Web Single Sign On for Siebel application enabling the users to launch the application without exclusive authentication for Siebel application.
• Installed Siebel application, Siebel webserver extension and gateway name servers
• Configured application object managers, eapps.cfg, security profile parameters to create new Siebel applications
• Developed simple shell script programs to invoke java programs, Siebel EIM and Siebel workflow tasks.
• Part of Siebel upgrade project Siebel 7.5 to Siebel 8.1 and DB2 to Oracle database migration for Siebel application.
• Handled Siebel server maintenance server tasks across all the regions - bouncing application and gateway servers, changing srf, generating and deploying browser scripts, repository import and export, changing server parameters on server configuration and performing maintenance tasks on server management screen and using srvrmgr utility.
• Trouble shooting Siebel servers - common issues encountered are servers not coming up due to unavailable memory space, improper shut down of Siebel servers - .shm file corrupted, persistent watchdog process, persistent Siebel mw or reg process
• Handled subsystem component maintenance like chart server, BIP, iPlanet and weblogic.
• Onsite Coordinator and Lead developer of the custom built Siebel application
• Addressing high severity issues and providing work around to minimize the business impact
• Requirement gathering for enhancements and preparing high level design for offshore development team
• Preparing the detailed design documents for critical and complex requirements to fast track the offshore development
• Provided QA and UAT support - Handled production data migration to lower environments with appropriate data masking, QA / UAT defect tracking and fixes.

Environment: Siebel 7.5, Siebel 8.1.3, Chart Server, Oracle BI Publisher, Java1.5, Oracle 10g, iPlanet 10.0, Web logic Server, JDK 1.4, Eclipse 3.2, Oracle 10g, Windows XP, Solaris 10

Confidential, Lexington, KY

Siebel Developer

Responsibilities:

• Involved in Client discussions for requirements and call reports.
• As Technical lead proposed solution and design to customer needs.
• Prepared High Level design document for the requirement.
• Prepared Low level technical design for the HLD
• Configured Siebel Application using tools per the Technical design.
• Attended Code review of the team members

Environment: Siebel 8.1 Suite, Oracle 10g, Windows 2003

Confidential

Siebel Developer & Production Support

Responsibilities:

• Involved in gathering and analyzing business requirements and converting them into technical specifications
• Developed use case diagrams, sequence diagrams as part of design documentation
• Prepared Design Documentation for Low Level User Interface andDetailed level Use Case
• Provided production support to the Siebel enterprise application - Siebel Call Center 8.0 (High Interactive) & Siebel ERM application (Standard Interactive)
• Set up Disaster Recovery System for the Production system, to cushion the impact of the disaster to the production system.
• Performed Server administration tasks and troubleshooting Siebel server issues.
• Configuring the Siebel tools to customize or modify the Siebel application per the client needs
• Configuration of Applets, Business Components, Business Service, Workflows, Links & Joins
• Scripting on Applets, Business Components & Business Service using eScript.
• Modifications in the Business Process Automation which included Workflow Process.
• Responsible for Production release - srf change, repository migration and other Admin tasks.
• Installed Siebel Server 8.0 enterprise servers and configured it for DR system.
• Created and activated new Object managers for DR system
• Modified the eapps.cfg and Apache Web Server’s httpd conf files for the new object managers to make the url to point the Object Managers.
• Developed Shell scripts and automated the synchronization to update the file system between Production and DR systems using cron jobs.

Environment: Siebel 8.0, Oracle 8i, Oracle linux, Actuate Reports

Confidential, Sunnyvale, CA

Siebel Developer

Responsibilities:

• Handling support tickets within agreed SLA with Help of Service Center Tool.
• Created / Modified BO, BC, View, Screen and Applet
• Created and Exposed new fields as per the business requirement.
• Extended and mapped extension columns as per the business needs.
• Configured Drill downs and Pick Applets.
• Involved in unit and regression testing.
• Responsible for Production release - srf change, repository migration and other Admin tasks.
• Created and Exposed new fields as per the business requirement.
• Created List and Form Applets and also modified existing ones in order to incorporate
• New fields defined in the business requirements documentation.
• Design the Business Object Layer and User Interface Layer establishing Joins, Links, Pick Applets and MVGs.
• Created and Executed ADM sessions from Stage Environment to Production environment for new product, offer, software releases.
• Compiling and changing Siebel repository files.
• Application Administration - User Creation, Mapping Views & Responsibilities

Environment: Siebel 7.8, Solaris, Oracle DB, Actuate Reports