SUMMARY

• Over 7 years of experience as a Business Analyst in Finance/Insurance/Telecom/Retail domains and an in - depth understanding of the business process models underlying these domains
• Experience working with Property and Casualty, diversified portfolios, due diligence scenarios, market interest rates and investment product risk factors
• Strong grasp of Property and Casualty Insurance, Umbrella, Workers Compensation.
• Experienced in working with Auto, Commercial P&C rating system, Claim. Applied umbrella activities like risk analysis, tracking and control, and conducted technical reviews throughout the project.
• Adept in Requirement gathering, JAD Sessions, Analysis, Process flows
• Basic understanding of Data Mapping, Data Migration & Data Warehousing
• Adept in interacting with key stakeholders and processing requests
• Effective management of the SDLC with adherence to deadlines
• Experience in translating the business requirements into Business Requirement Documents (BRD), Functional Requirement Documents (FRD) and System Test Scenarios
• Efficient in creating Use Case Diagrams, Activity Diagrams and class diagrams, using Unified Modeling Language (UML) and Object-Oriented Analysis & Design
• Used MS Share Point, MS Visio to develop use cases, activity diagrams and MS Excel for data analysis
• Effectively authored technical support documentation for the end users
• Exhibited strong presentation skills while demoing the final end product to business users
• Efficient in handling Requirement Traceability Matrix (RTM) and aid in the development of a project plan.
• Experience in performing Gap analysis (GAP), Feasibility and SWOT Analysis by identifying existing technologies and documenting the enhancements to meet the end-state requirements
• Involved in the documentation of test cases and design of test plans and test scripts
• Exhibit strong analytical ability during Functional Test, Regression Test and User Acceptance Test phases and efficiently prioritize and manage the defects using the Defect Tracking system
• Expertise in the role of scrum master, facilitating/organizing daily scrum sessions, sprint planning meeting and sprint review meeting and preparing/analyzing burn down charts
• Experience in conducting UI reviews of the prototype and the final end product
• Effective in planning and executing business re-engineering solutions to take advantage of current market trends
• Experience working on Excel Pivot tables, V-look up and Macros for data analysis
• Experience working with the Vendor system (ISO Property resources)
• Good understanding of IBM Maximo
• Good understanding of AGILE, RUP (Rational Unified Process) methodology
• Experience working on UNIX operating system
• Strong analytical and problem solving skills

PROFESSIONAL EXPERIENCE

Confidential, Minneapolis, MN

Business Analyst

Responsibilities:

• Assembled business requirement documents (BRD) and the functional specifications as per the user requirements.
• Created Business Workflow based on the requirements gathered from the client.
• Created functional specification documents based on the business requirement documents.
• Analyzing Client requirements, interacting with clients to understand the business process and to find out the actual needs and defining the areas for implementation.
• Documenting customer's business needs and translating them into system requirements and preparation of requirement specification.
• Analyzing system impact and creating functional and technical requirements, screen mockups, case & business rule documentation, sequence diagrams and system flow diagrams.
• To provide a Visual representation of the process flow PowerPoint presentation or Word document.
• For Customer Requirements PPTs are prepared and sent to the customer for the Sign-Off process.
• Creating User Manual/ guidelines and Flash Demos for the new enhancements done for the Client.
• Coordinating various activities between Development, Integration and QA teams right from Initial Analysis up to Customer signoff for the requirements.
• Training Development, Integration and Testing Teams for new requirements.
• Working on creating Integration and Testing standards and planning - Version Roll out and Requirements Distribution.
• Project Management - Working on project duration, resources allocation and release planning.
• Providing Application Support for User issues, System issues, UI issues and Documentation issues.
• Manual Testing of the happy path scenarios for the customer's requirement, Gap Analysis, Version & Release Control, Data & Process Mapping.
• Use Case development and UML modeling using modeling tools like Rational Rose and MS-Visio

Environment: Windows 7, UML, RUP, MS Project, MS Excel, Word, Power Point and Visio, TOAD, SQL, Clarity, CaliberRM.

Confidential, Milwaukee, WI

Business Analyst

Responsibilities:

• Performed requirement analysis by gathering both functional and nonfunctional requirements based on interactions with the process owners & stakeholders for implementing the LPS-MM application (Origination Process)
• Good understanding of loan origination process and the documents involved in the set up - 10O3, Good faith estimate and TIL (Truth in Lending)
• Worked with business users and reporting team to build custom reports and documented the reporting requirements
• Knowledge of Mortgage originating
• Captured, Organized and Tracked requirements in Requisite Pro
• Created analytical models that estimate future credit risk and losses at the account level for all existing and prospective loan products.
• Worked as an Interface between the loan advisors, brokers and the different teams involved in the application development for better understanding of the business reporting functionality.
• Worked with DataMarts specific to loan parameters for analyzing preliminary information and attribute classification
• Used SQL for data retrieval and data analysis
• Utilized understanding of Underwriting and the importance of Debt to Income ratio in loan approval process
• Worked with BPM tools like PEGA in designing business rules for the attributes in the application.
• Used RUP (Rational Unified Process) and Software Development Life Cycle (SDLC) to manage the deliverables over the entire project life cycle.
• Assisted in assessing the drawbacks of the existing as-is system and undertook sessions for process improvements which are to be implemented across all geographic locations.
• Created the Functional Requirement Documents (FRD) and undertook sessions for the development team to elucidate the business requirements
• Used UML methodology to create use case diagrams, and activity diagrams in MS Visio to depict business processes
• Participated in GAP analysis around the identification of business rules and system process flows, user administration, requirements and assumptions
• Identified and documented issues, risks and gaps, their descriptions, their impact and provided recommendation and alternatives to develop the application to meet the user requirements
• Created data mapping templates and aided the development team to reduce the bandwidth of the project
• Aided the QA team to understand the system and develop effective test plans, by conducting sessions
• Responsible for documenting and managing the RTM
• Participated in User Acceptance Testing and Business-to-Business Transaction testing
• Synchronized and prioritized relevant defects and enhancement/system requests based on business requirements

Environment: Windows XP, Oracle 10g, Rational Suite, MS Word, MS Project, MS Visio

Confidential, Cleveland, OH

Business Analyst

Responsibilities:

• Worked with the business community to define business requirements and analyze the functional requirements and gathered the requirement from stakeholder and SMEs
• Requirement gathering, Business Process flow, Business Process Modeling and Business Analysis with Document and Records Management
• Employed SDLC for the purpose of monitoring the project and also followed the step-by-step procedure
• Worked with the Project Manager on activities like Resource Planning, Resource Request, keeping track of Project Status, Deadlines, and Issues, Environment Request, and Compliance Issues
• Facilitated JAD sessions with management, users and other stakeholders to define the project and to reduce the time frame required to complete deliverables
• Prepared and presented Business Requirement Document (BRD), System Requirement Specification (SRS) and Functional Requirement Document (FRD) and involved in sign-off process
• Managed day-to-day project activities and coordinate tasks with other teams
• Worked with the UI team to model the screens, which met User defined requirements and company standards
• Performed Gap analysis by identifying existing technologies, documenting the enhancements to meet the end state requirements. Review prototypes, solution blueprints, and project scope to ensure that the needs of the business are being met
• Authored Business Requirement documents, Functional Specification Documents for the three projects and delivered them on time
• Translated requirements to the IT and web production teams in building their HTML for the projects
• Analyzed business requirements and segregated them into Use Cases. Created Use case diagrams using Rational Rose according to UML methodology
• Created Screen mock up to illustrate new requirements and alignment around project scope using MS Visio
• Defined testing objectives and verify requirements are testable
• Managed documented System Requirements and Requirements Traceability Matrix using Rational RequisitePro
• Responsibilities included Test Planning, Test Case development and test script execution for Integration, Regression, Performance, Functional and System Testing
• Created detailed test plans and testing strategies and ensure these are executed extensively, which includes executing SQL queries to retrieve data and test
• Supported UA Testing with UAT cases and resolving any issues with the users and performed UAT and participated in writing test plans, and developed different testing strategies like Black Box testing

Environment: MS Office Suite, MS-Visio, Windows XP, Rational Rose, SQL, SharePoint, Java

Confidential, Warren NJ

Business Analyst

Responsibilities:

• Interviewed Business Users to gather Requirements and to analyze the feasibility of their needs by coordinating multiple meetings in order to thoroughly understand all requirements.
• Worked along with Subject Matter Experts (SME’s) in gathering requirements from the end users and to create data maps and make sure Application Architecture can absorb the artifacts created.
• Since Customer Driven Evolution is the prime guiding force of this project, had to analyze and understand the existing business process and figure out how quicker decisions could be made on an application
• Responsible for various projects which came up as part of the regulatory requirements like inclusion of new data components into Data warehouse. Worked closely with the development team to create deployment plan, operations guidance etc. Worked with EDI team to for smooth flow of claims data and also handled several data vendors.
• Created Business Requirement Document, System Specification Document, and Functional Requirement Document. Also participated in deciding the scope of the project since proper source analysis had not been conducted at the project inception stage.
• Wrote Oracle and SQL queries for performing Data Analysis and reporting tasks.
• Tested the front-end JAVA GUI application integration with the backend Oracle database.
• Worked with Oracle/SQL queries and performed Backend Testing of the database related applications.
• Prepared end to end process navigation guides.
• Worked closely with Product Servicing Team in regards to tickets and request tracking.
• Used TOAD to analyze data to avoid duplicate data from Source systems.
• Created Test Cases and uncovered data discrepancies in source systems before bringing them into development and worked with users to fix them.
• Worked on setting up Security and Identity Management for the international users of the data warehouse

Environment: Windows Server 2008, MS SQL Server 2008, MS Project, SharePoint Designer 2007, MS Visio, Rational Rose and Requisite Pro

Confidential, New York City, NY

Business Analyst

Responsibilities:

• Analyzed Business Requirements and Functional Specifications and developed Test Plan, detailed Test Scenarios, Test Strategies and Test Cases.
• Developed and maintained the Traceability Matrix between requirements and test cases.
• Involved in testing the full functionality of POS application from end to end for the entire duration of the project.
• Involved in analysis and study of functional specifications for the enhancement of existing functionality.
• Involved in the Development of Plan and the Test Cases for Integration, Functional, System and Regression Testing.
• Developed anin-depth Performance Test Plan including detailed scenarios, test cases, workloads and the environment information.
• Executed test cases on GUI, Internet Testing (links, content accuracy, form submissions, technical modifying) and creating SQL queries for quality assurance and analysis
• Conducted Functionality Testing during each phase of the project.
• Performed backend testing by writing SQL Statements and used SQL for database testing, production verification, and management reporting.
• Involved in setting up the Test Environment and creating Test Data.
• Identified, logged and followed up on all defects found during testing phase until closure.
• Tested frontend POS application which is developed in .Net and defects were identified and confirmed by conducting Root Cause Analysis (RCA), then provided those results to the development team for debugging.
• Responsible for identifying the functional test cases for Regression Testing and automated these scripts in Selenium.
• Performed POS Terminal testing as part of the integrated testing effort.
• Involved in discussion with developers for resolving the Defects and Bugs.
• Executed test cases before and after bug fixes for each build for User Acceptance Testing (UAT).
• Actively participated in all team meetings and walkthroughs including peer reviews, process improvement, presentations and demos.

Environment: HP Quality Center, Selenium, HTML, .Net, XML, MS Office Suite, Manual and Automation Testing, and Performance Testing

Confidential, Union, NJ

Sr. Business Analyst

Responsibilities:

• Acted as a key participant in gathering the Business Requirements from end client delegates and subject matter experts (SMEs) by conducting interviews, JAD sessions and one-on-one sessions.
• Actively involved in Business Process Reengineering (BPR) sessions in each phase of the project.
• Prepared Business Requirement Documents (BRD’s) based on the Client requirement meetings and extracted the Functional Requirements.
• Worked on Prototype Dashboard to give the Stakeholders and the clients a presentation on analysis of requirements strategic initiatives.
• Involved in preparing the Level of Effort (LOE) Document for the UAT testing phase along with the business and project managers.
• Designed and developed Use Cases, User Interface Design, Activity Diagrams, Sequence Diagrams, and OOD using UML.
• Thoroughly analyzed each business requirement against its relativity to UAT Test Cases and applicable business scenarios.
• Organized business requirements into high level Use Cases and low level Use Case Specifications and modeled them into UML Diagrams using MS Visio.
• Lead the design of the logical data model (relational and dimensional) and work on mapping the data to the data model and make changes to it according to the changing business requirements. Also make sure the physical model is in line with the logical. Design the logic for all the complex calculations.
• Analyzed the data and understanding the flow of data through various systems.
• Coordinated activities between business unit and technical staff, developing new methods, policies, and procedures to meet the business needs.
• Worked along with the developers in preparing a detailed Low Level Design (LLD) documents involving object-oriented techniques, code changes, enhancements, data structures and other technical details.
• Actively involved in creating Test Cases based on the requirement Use Cases to ensure the best quality assurance.
• Created different analysis which will help Business for Decision support system.

Environment: RUP, UML, Rational Rose, RequisitePro, Rational ClearCase, Rational ClearQuest