TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S - Controls,Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Custom Objects.

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production) QTP, Winrunner, QC, Bugzilla, Load runner and Sand box testing

Databases: Force.com DB MySql 5.1, Oracle 8i/ 9i/ 10g/ 11g, Microsoft SQL Server 2000/2005/ 2008 , DB2, Java DB

Web Application: WSDL, SOAP.

Web Design Tools: Visual Studio 2008/2005/2003 , SQL Query Analyzer, Adobe Photoshop, Dreamweaver, Tortoise SVN, MS Office, Visio 5.0, Adobe Acrobat Pro, Adobe Flex Builder, Code Smith, Re Sharper

Languages: Apex, Ajax, C, C++, Java, Java Script# and VB6.0, VBScript, UML, HTML,XML, XHTML,DHTML,SQL, Perl .

Net Networking: TCP/IP, Firewalls

Operating Systems: Windows NT/2000/XP/Vista, Windows Server 2000/2003/2008 , Linux

PROFESSIONAL EXPERIENCE

Confidential, Houston Texas

Salesforce Developer and Administrator

Responsibilities:

• To gather the Requirements, understanding Integration scenarios and design to develop Apex/Visual force according to the business requirements.
• To Resolve the Cases and support the team on urgent bases implementation and worked with real-time troubleshooting.
• Developed various Visualforce Pages to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Writing Apex Trigger, Visual force pages, JavaScript, Web services design and development and donor databases integration for websites.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Working closely with sales team and business analysts and performed detailed analysis of business and technical requirements. Designed the solution by customizing various standard objects of SalesForce.com (SFDC).
• Working on various AppExchange products according to the needs of the organization.
• Worked on various salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
• Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.
• Creating a sync of contacts, email alerts, events and tasks between Salesforce to Outlook and Outlook to Salesforce successfully.
• Customizing Chatter now for profiles for different users and configuring with Facebook and Twitter.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
• Created many Approval Process needed in the different stages of the application.
• Developed many Report Types and created various Reports (summary reports) using the Report Builder according to the need of the organization.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Data manipulation and cleaning, working on ERP solutions like NetSuite, Boomi, Zuora billing system implementation and Agile Development Methodology followed for the implementation.
• Partner portal, customer portal Implementation & attended Dream Force events to get the real-time integration with business partners.

Confidential, Houstan Texas

Salesforce Developer and Production Support

Responsibilities:

• Worked closely with business partners to realize the full capabilities of Salesforce.com CRM.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked with Visual Force Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Classes, Apex Triggers.
• Used SalesForce Automation (SFA) for Sales Lead Management, Campaign Management, Opportunity Management, Account and Contact Management.
• Analyzed all the customizations and developments and tried to suggest possible ways for the new enhancements that we get from the Sales people.
• Customized Visualforce pages and modified the code for restricting some countries which they are not willing to do the business.
• Automated sharing rules whenever there is a new change in Sales teams instead of using an Apex trigger.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visual Force Pages.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Created Email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application using Force.com Explorer.
• Extracted the data from salesforce.com application into the external databases (Oracle 10g) for generating large data reports.
• Worked with several App exchange tools like Action Plans, Strike Address verification, Conga Composer.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created test scenarios on Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Sales force as a sales tool and configured various Reports for different user profiles based on the organization’s need.
• Used Force.com IDE for creating, modifying, testing, and deploying Force.com Application.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.

Confidential, Washington Seattle

Sales force.com Developer

Responsibilities:

• Performed the detailed analysis of functional and technical requirements; designed &deployed the custom objects; identified the lookup and master-detail relationships; and created the junction objects. Demonstrated ability to translate customer requirements into specification
• Provided data access reports to Compliance and Security ensuring that data and roles are properly defined and transparent.
• Conducted feasibility study, gap analysis and provided recommendations to implement Sales Force CRM compared to Onyx, and Siebel CRM On Demand
• CTI Integration Avaya system Integration
• Performed Data Migration from 2 acquired companies to parent company.
• Developed Visual Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Used field level security along with page layouts to manage access to certain fields.
• Introduce Sales force Mobile for the corporate Blackberry and iPhone users in order to use several tools on the go
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visual force pages to develop custom business logic.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• CRM Fusion Demand Tools & Dupe blocker (De-Duping), Data Loader, Eclipse IDE, Change Sets, Apex Coding
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Proficient in authoring Business Requirement Documents (BRD) into System Requirement Specifications (SRS) and identifying interface and business process specifications.

Environment: Sales force CRM, Apex Language, Visual Force Pages, S-Controls Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox Data loading, Eclipse IDE Plug-in, HTML, Java Script, CSS, XHTML, DHTML, XML, Web Services, SoapUI, WSDL, Web Sphere, Eclipse,Oracle,SOQL, Demand Tools Dupe Blocker, Avaya CTI, SQL SharePoint.

Confidential, Sanjose CA

System Engineer

Responsibilities:

• Performed Back end (Database) testing. As a part of Database testing, we checked for proper database entries, thumbnails, scrapping of different search engines, URL normalization, judgment of results and arbitration checking
• Develop the Database component using ADO.NET to access the Database.
• Automated many use cases of the application
• Identified and gathered the testing requirements of application and prepared Integration testing plan and User acceptance testing plan and documented the test cases for the end users
• Developed Petition module, Certification module web tier by using Struts Framework, JSPs, Java Script, and HTML.
• Created SQL queries for data manipulation using JDBC.
• Developed front-end using HTML and performed validations using Java Script.
• Used Struts Framework for configuration of action mappings and presentation logic in JSPs.
• Implemented the struts authentication and authorization for certification process.
• Used Apache web server for deployment.
• Used CVS for Source Control and Version Management.
• Implemented validation logic for data validations on front-end web pages.
• Performed GUI testing

Environment: Java, J2EE, Struts, JS, SQL, JSP, Oracle 9i, ANT, Apache web Server, Net Beans IDE.

Confidential

Java Developer

Responsibilities:

• Developed web components using Servlets, JSPs, Tag libraries, XML, XSL, Tiles framework, Struts, and UML.
• Used Ajax in one of the modules to do asynchronous changes to the pages.
• Worked with Struts front-end utilizing the Struts tiles framework and Struts Validation Framework to implement the GUI interface.
• Developed client request validations and processing using JavaScript.
• Involved in writing the Stateless Session Beans.
• Developed application code using Core Java and J2EE (Servlets, XML) in Eclipse tool.
• Used JNDI realms to authenticate users in a web application.
• Solely responsible for writing the automation tool in java for manipulating the dates.
• Used JSTL in struts based JSPs.
• Worked with Cascading Style Sheets (CSS).
• Involved in writing Unit test scripts to check the functionality of the middle tier and aid in debugging phases.
• Worked on XML conversions and validations.

Environment: Java 1.4 SDK, java Script, JSP 2.0, AJAX, XML, JSTL, JNDI, EJB 2.0, UML, Web sphere, Struts, CSS, Apache Ant 1.6.2, Eclipse, Log4J, hibernate.