SUMMARY

• Over 8 years of work experience in the IT field across Leading Airlines and Oil and Gas Companies
• Proficient in using Microsoft Project for planning, monitoring, scheduling and budgeting projects.
• Adept at creating and transforming business requirements into software requirement specification (SRS) and designing business models using business intelligence, use case model, analysis model, class diagrams, activity diagrams, sequence diagram and collaboration diagrams.
• Expert at conducting Feasibility study and risk analysis to identify the business critical and high risk areas for Change Management and Configuration Management.
• Knowledge of CMMI, SDLC as well as ISO
• Experience of working in client server environment.
• Excellent Skills in Performance Management to support strategic planning, goal setting, strengthen accountability, enhance decision making, and improve customer service.
• Experience in implementing processes and projects using Agile/SCRUM methodology
• In depth knowledge of the Iterative Software Development Life Cycle (SDLC) process in implementing RUP throughout the project from Inception to Transition.
• Comprehensive knowledge of Business Process Re - engineering.
• Experience with writing, editing and reviewing technical documentation including vision and scope document, business requirement document, functional specification document etc.
• Experience in conducting Joint Application Development (JAD) sessions with the stakeholders and subject matter experts to obtain domain level information of projects.
• In Depth understanding of the AS-IS and TO-BE business processes and experience in converting these requirements into technical specifications for preparing test plans.
• Experience in performing Gap analysis and Impact analysis (Feasibility analysis, Risk analysis).
• Extensive experience in elicitation techniques like interviewing, questionnaires, brainstorming, focus groups, prototyping, cost/benefit analysis and risk analysis.
• Experience in the documentation of specifications, creating step-by step technical and user manuals with illustrations, designing and implementing new processes and technology.
• Expert at applying the UML methodology in IT analysis. Writing business use cases, activity diagrams, state-chart diagrams and sequence diagrams.
• Conducted Feasibility, Adaptability study and risk analysis to identify the business critical and high risk areas for Change Management and Configuration Management.
• Experience with managing and delivering per service level agreements.

TECHNICAL SKILLS

• Microsoft Office Suite: Project
• Visio
• Access
• Excel Word
• Power Point and FrontPage.
• Microsoft Sharepoint
• SQL
• C
• C++ and HTML.
• UML
• XML documents
• Adobe Dreamweaver
• Photoshop
• Rational Enterprise Suite: Rational Rose
• Rational Requisite Pro
• Rational ClearQuest.
• QTP
• LoadRunner
• HP Application Lifecycle Management

PROFESSIONAL EXPERIENCE

Confidential, Houston, TX

Project Manager / Sr. Business Analyst

Responsibilities:

• Defining the scope and strategy for next phase implementations
• Involved in Requirement Scoping and analyzing high priority requirement
• Identifying best practices and industry standards for Mobile and Kiosk Applications
• Defining business process for Integration with TSA Secure Flight
• Define High Level Solutions for customizations and work with Offshore Team BAs on developing detailed requirement documents, Use Cases and Flow Charts
• Identifying infrastructural needs and working with multiple vendors.

Confidential

Project Manager / Sr. Business Analyst

Responsibilities:

• Managed overall Implementation of iLogistics (Upstream Logistics Management System) for Confidential & BP in Alaska for managing Aviation Logistics and Accommodation serving the North Slope Oil Fields
• Review project plans to plan and coordinate project activity.
• Control operational budget and expenditures.
• Assign and review the work of systems analysts, programmers, and other computer-related workers.
• Awarded Customer Champ Award for achieving Zero Escalation Go-Live
• Improved Logistics Operations Efficiency by over 60%
• Gathered business requirements by interviewing subject matter experts, asking detailed questions and carefully recording the requirements in a format that can be reviewed and understood by both business people and technical people.
• Involved in Requirement Scoping and analyzing high priority requirement for implementation which needed regular documentation.
• Converted Business Requirements to Functional Specification.
• Worked with the Stake holders to define business processes, identify risk, base lining acceptance criteria and deliverables.
• Followed a structured approach to organize requirements into logical groupings of essential business processes, business rules, and information needs, and insured that critical requirements are not missed.
• Conducted Gap Analysis to study the existing system and document the changes that need to be made and new features that need to be added.
• Created UML models, including Use Cases, Sequence, State and Activity diagrams
• Participated in meetings with Developers, Project Managers and Quality Analysts to discuss business requirements, test planning, resource utilization, and defect tracking.
• Extensively used SQL to validate the database.
• Engaged the Automation Testing Team to help develop testing scripts using QTP.

Confidential, Eagan, MN

Sr. Business Analyst

Responsibilities:

• Co-ordinate with BA’s from multiple departments and guide them towards optimal solutions
• Ensure the solutions are in line with the future vision and the upcoming projects
• Communicate requirements to SOA teams and ensure solutions are in place for all departments
• Ensure no conflicting requirements arise from the different business units involved
• Defined processes to minimize impact to certain business processes like refunds
• Defined better pricing models to ensure scalability

Confidential, Elk Grove Village, IL

Business Analyst

Responsibilities:

• Gathered business requirements from multiple sources to ensure all business requirements are captured.
• Developed all Business Requirement Documents and Functional Requirement Documents.
• Developed cutover plans to ensure smooth deployments of projects with minimal impact to production systems.
• Participated in meetings with Developers, Project Managers and Quality Analysts to discuss business requirements, test planning, resource utilization, and defect tracking.
• Prepared and delivered progress reports to the project manager about the day to day progress.
• Run periodic reports using SQL to perform product analysis
• Reviewed design documents & business requirements to learn the scope and purpose of the application.
• Defined processes to seamlessly integrate the existing processes to work with the new systems and applications.
• Reviewed and Analyzed Functional Requirement Specification (FRS), and Business Requirement. Document (BRD) created by external vendors
• Conducted business area needs analysis relative to systems and business processes.
• Setup meetings to clarify ambiguities and resolve issues.
• Briefing the testing team on the requirements and coordinating with them to provide clarifications on the Business Process.
• Prioritized issues and defects to ensure maximum utilization of resources and delivery of critical functionalities and minimize change requests.
• Developed flowcharts in Visio to better explain the business and IT processes to the various teams.
• Developing Use cases to better communicate the business requirements with developers

Confidential, New York, NY

Business Analyst

Responsibilities:

• Gathered business requirements from various departments to ensure the data is migrated to work with the new systems and the downstream applications and associated Business Processes.
• Developed all Business Requirement Documents and Functional Requirement Documents pertaining to Data Migration.
• Developed a comprehensive, end-to-end business continuity plan for the critical core airline systems to ensure continuity of airline operations upon the planned cutover to the new system.
• Developed a plan for the cutover detailing all activities to be performed by discussing with the project managers for all airline departments and ensuring all interfaces, applications and systems have a smooth transition.
• Participated in meetings with Developers, Project Managers and Quality Analysts to discuss business requirements, test planning, resource utilization, and defect tracking.
• Prepared and delivered progress reports to the project manager about the day to day progress.
• Reviewed design documents & business requirements to learn the scope and purpose of the application.
• Defined process to seamlessly integrate the existing processes to work with the new systems and applications.
• Conducted meetings between business users and developers to get data mapped from the existing XML based Navitaire system to the Sabre system.
• Defined processes to store extensive Meta data files to facilitate report automation and scheduling.
• Reviewed and Analyzed Functional Requirement Specification (FRS), and Business Requirement. Document (BRD) created by vendors (Sabre, Mercator and Comarch)
• Conduct business area needs analysis relative to systems and business processes.
• Setup meetings to clarify ambiguities and resolve issues.
• Briefing the testing team on the requirements and coordinating with them to provide clarifications on the Business Process.
• Prioritized issues and defects to ensure maximum utilization of resources and delivery of critical functionalities and minimize change requests.
• Developed flowcharts in Visio to better explain the business and IT processes to the various teams.
• Prepared spreadsheets, forms, agendas, policy and procedures.
• Prepared Spreadsheets and Excel Reporting Forms to facilitate the process of ATL reconciliation.

Confidential, TX

Business Analyst

Responsibilities:

• Gathering and Analysis of Business Rules and Requirement Specifications, converting them into the Specification documentation.
• Designed the System Flow and Data Flow diagrams, used these as the base to obtain requirements.
• Responsible for continuous process improvement and for identifying and maintaining clear and understandable documents for workflow, user acceptance training and reference materials.
• Accumulated system requirements from various departments like accounting, Human Resource through surveys, interviews and JAD sessions.
• Incorporated Rational Unified Process (RUP) to create Requirement Document Specifications using Visible Analyst.
• Responsible for meetings with users and stakeholders to identify problems, resolve issues and improve the process to ensure a stable and accurate solution.
• Implemented Unified Modeling Language (UML) methodologies to design Use Case Diagrams, Data Flow Diagrams, Activity Diagrams, Sequence Diagram and ER using CASE tools like Visible Analyst.
• Designed the look-n-feel or non-functional requirements of the application through Mock-up forms for better illustration of the application to construction managers and field representatives who were based remotely.
• Created exceptions report which were then submitted to project lead and stakeholders on a regular basis.
• Updated and modified progress and resources allocation in MS project for the team.
• Facilitated user acceptance testing and test strategies with Information Technology Group.